Thank you for the opportunity to address you on Post Arrival Syrian Refugees Needs.

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1 Thank you for the opportunity to address you on Post Arrival Syrian Refugees Needs. 0 My name is Khim Tan and I represent Options Community Services which is funded by IRCC to provide Settlement Services to newcomers residing in Surrey and North Delta. While there are many issues to address, I will focus my presentation on 6 issues:

2 1 Issue #1 There are long wait lists for Formal Language classes such as LINC. While IRCC is working on reducing wait lists, there is an immediate need to offer Informal Language classes such as volunteer-led English Conversation Circles. These Classes help newcomers gain literacy skills and Community Connections. It should be noted that many Syrian newcomers are not yet accustomed to structured learning environment which requires regular attendance, being on time, class participation, learning retention skills, etc. I am convinced that offering Informal Language Literacy Classes to Syrian newcomers meet multiple outcomes: it increases their ability to participate in Formal Language Learning; it increases social connections through volunteer involvement; and it increases newcomers' awareness of community resources and knowledge of settlement-themed information.

3 2 Issue #2 The huge outpour of support from Canadians has resulted in Settlement Service Providers being inundated with more volunteers and donations than they can handle. Settlement Service Providers need help to manage volunteer screening, training, and retention before they can leverage the capacity and contributions of volunteers. I have met University Students, Retired School Teachers, and Principals, Nurses... all of whom are eager to help. We have brainstormed many possibilities (Social Mentors, Career Mentors, Settlement-Themed Sharing Sessions) but lack human resources to organize. IRCC needs to acknowledge/fund Settlement Service Providers to harness volunteers' capacity so that they may play a meaningful part in the resettlement of Syrian newcomers.

4 3 Issue #3 Since more than 50% of Syrian newcomers are under the age of 25, there is a need to offer Newcomer Youth programming in a timely manner before isolation/disconnect sets in and vulnerability increases. Many of these youth have little education and language skills. Obtaining parental consent and youth buy-in is important for these youth to benefit from activities aimed at helping them gain language skills, life skills, friendships with Canadian youth, as well as increase confidence to participate in social, physical and recreation activities.

5 4 Issue #4 While partnerships and collaborations are being forged between Settlement Service Providers and Regional Health Care Providers in order to meet newcomers needs, we need IRCC to work closely with Provincial Ministries to address funding gaps which greatly affect newcomers' abilities to access primary health, dental, and mental health services in a timely manner. For example: Vancouver Coastal Health operates Bridge Clinic, which provides Primary Healthcare Services to Refugees. Bridge Clinic's recent funding cuts have resulted in newcomers being referred to Surrey based New Canadian Clinic and Burnaby based Global Family Clinic, operated by the Fraser Health Authority. Unfortunately, these Clinics lack the capacity to take over clients exiting Bridge Clinic as well as deal with the rapidly increasing number of newcomers residing East of Vancouver.

6 5 Issue #5 There is a lack of information dissemination of Syrian Refugee profiles (i.e. # of family members, # and ages of children, medical conditions, etc.) from Resettlement Assistance Program Providers to Settlement Program Providers. For example: instead of disseminating information on refugees settling in Surrey to Settlement Program staff, information is given to Moving Ahead Programs which provide wraparound case management support to vulnerable newcomers. Please note that newly arrived Syrian Refugees are mostly waitlisted for Moving Ahead Programs. In the meanwhile, Settlement Workers try to be timely in providing newcomers with support and services despite more time taken to uncover and assess their needs.

7 6 Issue #6 Refugees must be provided proper information and facts prior to their arrival in order to help them manage their expectations. Settlement Workers spend much time to help newcomers minimize the grief and confusion caused by wrong expectations and/or miscommunication. Thank you for listening to me.

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