S100 Zero Client. User Manual

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1 S100 Zero Client User Manual

2 Trademark and copyright notice is the registered trademark of Shenzhen Cloudpoint Technology, Inc. The copyright of all parts of the product, including all related accessories and software, is owned by Shenzhen Cloudpoint technology, Inc. Without the consent of Shenzhen Cloudpoint Technology, Inc., no one, no any company or organization, shall be copy, modeled on, or translate. The product specifications and information mentioned in this manual, are for reference only. Any contents are subject to update without prior notice. All rights reserved. 1

3 Content List of Articles... Error! Bookmark not defined. Chapter 1 Product Overview... Error! Bookmark not defined. 1.1 Brief Introduction & Main Features Error! Bookmark not defined. 1.2 Specifications... Error! Bookmark not defined. Chapter 2 Hardware Installation... Error! Bookmark not defined. 2.1 Interface Layout... Error! Bookmark not defined. 2.2 Hardware Installation Steps... Error! Bookmark not defined. Chapter 3 Server-side Software Installation...Error! Bookmark not defined. 3.1 System Requirements... Error! Bookmark not defined. 3.2 Installation Steps... Error! Bookmark not defined. 3.3 Basic Configuration on Server-side Error! Bookmark not defined. 3.4 How to use the Server Management ProgramError! Bookmark not defined Open the User Management Window Error! Bookmark not defined Create An User Account... Error! Bookmark not defined Edit User Options... Error! Bookmark not defined About the Super AdministratorError! Bookmark not defined. Chapter 4 Terminal Logon...Error! Bookmark not defined. 4.1 Display Setting... Error! Bookmark not defined. 4.2 Network Setting... Error! Bookmark not defined. 4.3 Server Logon... Error! Bookmark not defined. Chapter 5 The Use of the Terminal After Logon...Error! Bookmark not defined. 5.1 User's Private Disk Partition... Error! Bookmark not defined. 5.2 Cloudpoint User Tools... Error! Bookmark not defined. 5.3 The Use of USB Devices... Error! Bookmark not defined. Chapter 6 2

4 FAQ...Error! Bookmark not defined. 6.1 Failed to Find the Server on the Server ListError! Bookmark not defined. 3

5 Items list Open the packing carefully, and check if there are the following items inside the box: A thin client terminal device A base/bracket Two Screws A power adapter A Quick installation guide If you find any damage or shortage of any accessories, please contact the local dealer. Chapter 1. Product Overview 1.1 Brief Introduction & Main Features Cloudpoint S100 thin client terminal device was specially designed for those scenarios where computers deployed on a large scale and central management is required. With S100, you will greatly reduce the acquisition, deployment, maintenance and management cost of computer. Adopting fully integrated structure, S100 reduces the risk of the equipment problems of traditional computer. With One Key Recovery, the ordinary unprofessional users can resolve the problems themselves, which cannot be done with the traditional computers. S100 has only 5W power consumption, saving more electricity than an energy-saving light bulb. Besides, its fanless mechanical structure makes no any noise at work, providing you a quiet and comfortable working environment. With Cloudpoint Server Suite server side software, you can supervise and control the S100 users easily. It can set up the details of each S100 user, to disable some functions of the S100, such as USB function, audio, resolution etc. With the online user management functions of Cloudpoint Server Suite, online users may be managed and assisted remotely in LAN. The unique video mode technology of Cloudpoint can effectively reduce the consumption of computing resources and network bandwidth, thus allows multiple terminals to play video smoothly. Each user of Cloudpoint/S100 has its own private disk partitions, which cannot be accessed by other user. In addition, the administrator can assign all visible or invisible public disk partitions. 1.2 Specifications X 1 VGA video output interface X 4 USB 2.0 high speed data interfaces X 1 100m Ethernet interface 3.5 x 1mm standard audio input interface 3.5 x 1mm standard audio output interface The external power supply adapter interface (power output 5 v ~ 2 a) 4

6 Chapter 2. Hardware Installation 2.1. Interface Layout 1) power supply adapter interface: The interface is used to connect the power adapter. Note: power adapter specification is 5V ~ 2A. If your power supply is not in this range, it may cause damage of the S100. 2) power switch: The switch is to power on/off the S100. 3) High speed USB device interface: This USB 2.0 interface can be used to interconnect USB 2.0 compatible devices. 4) Audio input interface: This is used to connect the microphone. 5) Audio output interface: This is used to connect the headphones or speakers, etc. 6) 100Mb Ethernet interface: The interface is used to connect the internet router/switch. 7) VGA video output interface: To be connected to the VGA interface of a monitor Hardware Installation Takes out S100 from the packaging, connect it with monitor, mouse/keyboard, power, and use an internet cable to link the S100 to a switch/router which is connected with a server/pc installed Cloudpoint Server Suite. Chapter 3. Server-side Software Installation 3.1 Systems Requirements CloudpointServerSuite support the following Operating System: Microsoft Windows XP SP3 (*1) 5

7 Microsoft Windows Vista (*2) Microsoft Windows 7 (*2) Microsoft Windows 8 (*2) Microsoft Windows 8.1 (*2) Microsoft Windows 2003 SP2 Microsoft Windows 2008 Microsoft Windows 2008 R2 Microsoft Windows 2012 Microsoft Windows 2012 R2 Microsoft Windows Multipoint Server 2011 Microsoft Windows Multipoint Server 2012 (*1) Professional Edition only (*2)Do not support Starter and Home Basic * Only support 32bit on Windows XP and Windows

8 3.2. Installation Steps Run Cloudpoint Server Suite installation program. For the first installation, the program will check and preview the necessary components of the installation system. Several times restarting of your server/pc shall probably be needed. Pic.3.1 Start to Install After the installation of the necessary components, please read carefully the license agreement, then accept to continue the installation. Firstly please fill in "Expected number of connected terminals" according to the actual deployment situation. This option will determine the maximum number of the terminals you allow to connect to the server/pc simultaneously. The default is calculated by the installation program as per the hardware configuration of the server/pc and the version of the Operation System. However, if you don't know what it means, please leave it to the program and directly click on next. 7

9 Pic.3.2 Set Max. Concurrent User Number Note: If the number of the connected terminals exceeds the "Expected number of connected terminals" you set up, the audio of the terminals might not work properly. In this case, you need to reset this option. Please rerun the installation program, choose "Modify", and reset the " Expected number of connected terminals" Click on next till the start of the installation. In order to verify the validity of the software, please ensure the Internet network connection during the installation process, or it is likely to pop up the following warning: Pic.3.3 Warning without driver certificate signature (Windows Vista or Above) Under normal circumstances, the first installation will get this tips: Pic.3.4 Driver certificate signature verified (Windows Vista or Above) Please choose to trust and install for the above two situations. 3.3 Initialize the basic configuration Start the installation, it will automatically start the server configuration wizard, please follow the configuration wizard to complete the server's basic Settings. 8

10 Pic.3.5 Configuration Wizard:Appoint the disk where the user private disk partition will be located "User Private Disk Partition" refers to the disk which the private disk partitions of all users you'd like to put in. There will be created the User's Private Space Data Home Directory in this partition/disk, please don't manually add or delete files or folders in this directory. We recommend you not to assign this path to the same partition with the operating system, and reserve enough disk space to store the users information. From better management consideration, we suggest you use a dedicated disk partition to store the users' private data. Pic.3.6 Configuration:Appoint the disks which all the users can visit "All users visible drive" refers to the disk partitions that all end users can view, check and use freely. Those disk partitions haven't been chosen here will be invisible to any of the users. However, the disk partition where the operating system locates must be visible, otherwise unpredictable errors shall probably occur. Do not assign the "User private space location" you 9

11 set in the previous step to be the "All users visible drive", otherwise it will be visible to all the users. Pic.3.7 Configuration Wizard:Method to monitor the desktop of the user Click "finish" to complete the configuration. "View user desktop (monitoring) permission method" will decide if the administrator need the user's permission when he uses the server management tool to monitor the user's desktop, or provide the remote assistance to the user. "Don't need permission" means there will be no any prompt when the administrator is viewing the desktop of the online user. If you select "need user's permission", then the system will send a prompt asking the user's permission before the administrator monitor/view the user's desktop. Only when the user permits the monitoring the administrator can start to monitor/view/check. You can set up a super administrator password for this mode, which will allow the administrator temporarily to monitor the user's desktop without any permission. The password can be modified at any time, but every time the modification will be recorded in the log. We suggest only the highest authority manage the password. 3.4 The Server Management Program In the right corner of the desktop task bar, is the icon of the Cloudpoint Server Suite. The most of the terminal functions can be found in the right-click menu of the icon, including open video mode, modify the login password, chat, etc. The administrative user will be able to see the " Start the Server Manager" option on the top of the right-click menu of the icon. Click the option will start to run the server management program. 10

12 Pic.3.8 Home page of the Server Manager The home page of the program is the server information. You can check the operating situation of the server here Open the user management window On the home page of the server management program, there are 2 ways to open the user management window: click the "system management - user management" on the left top menu, or, click the "user management" in the popup menu on the gear icon in the left corner. 11

13 Pic.3.9 The way to open the management window From the user management window you can see all the configured end users, right click the user you can see an user management menu Create A New User Account Pic.3.10 User Manager Window In the user management window, right click the blank position of the window and choose "New User" menu, or click the icon and choose "New User" menu, will open the interface to create new user. 12

14 Pic.3.11 Setup page to create new user (1) Under the "general" TAB, you can set up new user's username, password, and other basic information, and general options of this account. 1. The user must change the password on the next time login: This option will pop up next time when the user logs in to require the user to modify the password. 2. The user can't change password: Select this option then the user will not be able to change his password. This option has mutex relationship with the last one. 3. Account with advanced user rights: Select this option, the user will be given Windows "Power Users" group permissions. The user group allows the user to have limited operating system permissions, please read the Windows help documentation for more information. 4. The account has been disabled: Select this option, the user login will be banned. 5. Account expiration time: This option need to specify the user's expiration time. The user will not be able to login to the server after this expiration time and he will be forced to disconnect from the server if he is online when the time expires. 13

15 Pic.3.12 Setup page to create new user (2) Switch to the "advanced" TAB, where there are a large number of user configuration options, which provide the user advanced settings: 1. Resolution: This option defines the user's right to the resolutions Free to choose: The user can select any supported resolution freely Limit the maximum resolution: Set up a resolution on the slider, which will be the maximum resolution that the user can choose Lock the resolution: Set up a resolution on the slider, which will be the only resolution that the user can choose. 2. Video mode - open means: This option decides the open means of the video mode, which is originally created by Cloudpoint System detect automatically: When the system detects the user runs full screen program, it will automatically go into the video mode (HD mode priority), while the user exits the full screen program it will automatically quit video mode. At the same time, it also allows the user 14

16 to manually switch and turn on/off the video modes. But please note, once the video mode has been switched manually the automatic switching function will be closed Open video mode manually: The system will not automatically detect if the video mode should be opened. It can only be switched by the user manually Video mode closed: Video mode is not allowed by the user. They can only use standard RDP mode. 3. The video mode - enabled mode: This option to control the user can use the video mode type HD & Economic Modes Enabled: Both HD and economic modes are available for the user Only HD Mode Enabled: The users can only use HD mode Only Economic Mode Enabled: The users can only use economic mode. 4. The video quality: This option is used to determine the display quality of the video mode. The lower quality the video is, the higher the speed will be, and the less resources will take. Equilibrium would be recommended if you don't know how to set. 5. Audio options: this option decides whether you allow voice playback and recording. 6. Desktop options: These options decide the desktop visual effects that the user is allowed to use after the login Enable desktop wallpaper: Allow the user to use the desktop wallpaper Display the content in the window when dragging: The content in the window will be dragged synchronically when you drag the window. If you don't choose this option, then it will show the dotted line frame of the window when dragging the window. Only after you release the mouse the window and its content can be truly moved to the target position Start menu animation: The transition animation will be played when the popup menu comes up Enable user desktop theme: Allow desktop to use theme interface. Otherwise only the most basic Windows interface will be displayed. After the above user options chosen, please click "create" button at the bottom of the window to create the user. If successful, there will be shown "user creating finished" on the left of the "create" button, and the user name, full name, description, password and confirmed password will be emptied to allow multiple users to be created. Once the user created, the program will remember the chosen user options and it will generate the options when you log on next time. You can also save the current options to the top of the window to be a template for next multiple users creation. The template can be easily updated, of course. After the user created, you can log on this server with the created user through the S

17 3.4.3 Modify the user options On the user management interface, right click and select "properties" menu, or directly double left click the user name, you can open the window for user modification. Pic.3.13 Window of user modification The options in this window are basically same as that of the User Creation Management Window, just cannot change the user name and password. But you can right click the user name to pop-up a menu to change the user name and password About the super administrator Account The super administrator of the Operating System is not bound by Cloudpoint Server Suite, so taking the safety into consideration, you cannot create the super administrator account with Cloudpoint Server Suite. Please create the super administrator users from the Account Management Function of your Windows OS 16

18 Chapter 4 Terminal Login 4.1 Display Setting Pic.4.1 The Display button Pic.4.2 Display setup page Choose the language for the setting page, and the resolution your monitor fits and click APPLY. You can also choose the wallpaper for the setting page of the S Network Configuration You can let DHCP function of your network obtain IP address for the S100 automatically. Normally your router or switch should have DHCP function, unless they are very old one. If your network environment doesn't have DHCP function, then you have to configure the network manually for the S100. Click the Internet button to open the network setting page, cancel "obtain an IP address automatically" option, and fill in the below specified IP address and subnet mask and gateway. Please be sure to fill in the correct according to your network environment, otherwise the S100 will not be able to connect to the server properly. Pic.4.3 The network button 17

19 Pic.4.4 Network setup page If you do not use DHCP to obtain the IP address automatically, please cancel "obtain an IP address automatically", and fill your appointed IP address, subnet mask and gateway in the below. Please be sure the network information you filled are correct and in accord with your actual network environment, or, you will probably be failed to connect to the server properly Login to the Server Click "login" button at the top of the page to log in the server. Please note all on line servers installed CloudPoint will be shown on the server list. Pic.4.5 Login Button On The Left Top Of The Setup Page 18

20 Pic.4.6 Server List Page There will show all online servers installed CloudPoint. The servers with Optimal status are available to be logged on. You can double click any one of the servers to log on. Pic.4.7 Login Page On the logon page, "remember me" option can record the user name and password so next time you needn't input them again. "Automatic login" + "remember me" will allow the S100 log on the server automatically after you turn it on. 19

21 Click the "server list" button will be back to the server list page. After the user name and password inputted, click "login" button or press the enter key to start the login server. If the login is successful, there will display the login account information interface. Pic.4.8 Login Account Information On the login account information interface, there will display the current configuration information of the user. Click "cancel" button to return to the login page, and click the "continue" button to login the server. 20

22 Chapter 5 How to Use S100 Terminal After login the server, the users can use the desktop like on ordinary computer, only need pay attention to the following points: 1. It will not be functional to press Ctrl + Alt + Del for changing the user password. You must right click the Cloudpoint icon at the right corner of the desktop of the task bar to choose the "set password" option to modify. 2. The user permissions assigned by the administrator, normally the user does not have the right to modify the operating system configuration, neither it can run programs which need administrator privileges. 3. The USB flash memory will not appear in the task bar, you need to use Cloudpoint remote USB device management icon to operate the USB flash memory. 5.1 User Private Disk Partitions After login in the server, you will see in the resource manager one (or more) special disk partition, which is only belonging to you, the present user. Pic.5.1 User private disk partition You'll find the other users cannot visit any files in this disk partitions. Of course, you also can't access to other user's private disk partitions. 5.2 Cloudpoint User Tools It will be your private disk partition which cannot accessed by other users. Of course, you also can't access to other end user's private disk partitions. 21

23 Pic.5.2 User tools menu In the user tools menu, you can open the chat window, switch video mode, set the password and do operations such as shortcuts, or you can use those functions directly with the shortcuts. 5.3 The Use of USB Devices If any USB flash memory inserted the S100 terminal, there will be shown the USB icon in the resource manager, after 3-10 seconds, according to the differences of the memory and the network environment. If it is the first time connect to the server for the USB flash memory, more installation time may be required. Pic.5.3 The USB flash memory showed in the resource manager The USB flash memory can't be managed by the USB device icon of Windows. If you want to pop up USB flash memory, please click the remote USB device on the task bar of the right corner of the desktop. Pic.5.4 Popup USB device 22

24 Chapter 6 FAQ 6.1 Can't find the server on the server list. Firstly please confirm the server installed Cloudpoint Server Suite, then please troubleshoot problems in the following order: 1. First of all, find "diagnostic tools" from start menu-- all programs - Cloudpoint - Server Suite, and run it. Pic Diagnostic tools The diagnostic tools can detect and repair most of the common problems. If the diagnostic tool has detected any repairable problem, please click "try to fix" button on the right of the detected problem. If the detected problem unable to be repaired, please save the diagnostic report to us. 2. If there are no any problem found by the diagnostic tools, please confirm whether there is any third party network firewall. If there is, please add the Driver\CpAccel.exe file under the directory of Cloudpoint Server Suite to the white list of the third party firewall. 3. If the problem still exists, come to the setting page of S100, click the "maintenance" button at the top of the menu, enter the IP address of the server to "PING" if the S100 terminal has normal communication with the server. on the end of the top menu "maintenance" button, enter the IP address of the server and then click the "PING" button to test whether can normal communication. If the result of "PING" is "target host unreachable", then please check your network environment. 23

25 Pic Maintenance button Pic Ping test page 4. If the server and the S100 terminal equipment are not in the same network segment, you may need to add the server IP manually on the setting page of the terminal. The way is to open the server list page, click the "manual" button and then click the "+" button. Pic Manual button Pic "+" button in the manual option Pic Add server page In the pop-up interface please input the IP address of the server you want to connect, and then "add" button. Normally after several seconds, the added server will appear in the "online" TAB of the server list. 6.2 FAQ Q: How about you can't go into the terminal hall if the S100 terminal started on. A: After turn on the terminal and loading page appeared, please continuously press F2 key till 24

26 the dialog box popped up asking if you need to recover the factory settings. Click "OK" button then you can enter the terminal hall. If It still can't solve the problem, please turn off the terminal, and then press the power button continuously until the recovering page appears, click "OK" button the terminal device will be fully restored to the factory setting. 25

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