IT Shared Services Survey - May 2014

Transcription

1 IT Shared Services Survey May 2014

2 IT Shared Services Survey - May Does your town have a full time IT Director/department? Yes 48.5% No 45.7% No Response 5.7% 2. Does your school district have a full time IT Director/department? Yes 68.5% No 20.0% No Response 11.4% 3. Are any IT services or personnel shared between the municipality and the BOE? Yes 37.1% No 60.0% No Response 2.8% 4. Does your town/city/boe have a technology committee? Yes 45.7% No 48.5% No Response 5.7% 5. Has your town/boe outsourced or considered outsourcing Information technology services? Yes 68.5% No 22.8% No Response 8.5% 6. Does your town permit employees to use personal devices for during working hours? Yes 65.7% No 31.4% 7. Can first responders communicate across police/fire band radio with others on land lines, cell phones, private band radios (like CB) in emergencies? Yes 68.5% No 20.0% No Response 11.4%

3 8. How many software applications does your town support? % % % 9. How many software applications does your school district support? % % % No Response 45.7% 10. Is any infrastructure shared between the town/boe, i.e., network, data center, telephones, etc.? Yes 28.5% No 45.7% 11. Are any applications shared in common between town and BOE, i.e., human resources, payroll,etc.? Yes 34.2% No 37.1% 12. Has your town/boe entered into agreements with other towns/boe's for sharing software applications? Yes 2.8% No 71.4% 13. Does your town/school have a technology refresh plan? Yes 51.4% No 22.8% 14. If yes, what is the cycle? 36 months 20.0% 48 months 8.5% 60 months 25.7% No Response 45.7%

4 15. What processes or systems does the town/city have in place to ensure secure access to internal databases/personal information? Responses included: Periodic password changes User acknowledged AUP per login Auditing/activity log Moderated VPN access alerts for all systems accessed in real-time Complex password requirement (changes every 6mo) Automatic encryption based on certain metrics" Secure server onsite server, each computer password protected. Application Security Firewall Services Internet Filter Services" Multi-layer approach to security from the perimeter to the desktop. Granular authorization to the user level. password protected access VNP network with passcodes. Role based access Various as required by Federal and State regulations for Municipalities and Utilities. Password protection with 3 month change password policy AVG Pro Business 2013 password protected access to data and applications 16. Does your town or BOE archive for FOI, or legal holds? Yes 62.8% No 8.5% 17. Does your town/boe have a disaster recovery plan in place for access to software applications, , internet access? Yes 54.2% No 17.1% 18. Does your town/boe backup data to an offsite location and recovered data from the offsite location? Yes 60.0% No 14.2%

5 19. Did your town/boe loose internet connectivity and access to during recent weather related events? Yes 31.4% No 42.8% 20. Have computer devices or websites been attacked by MALWare or viruses in the past 12 months? Yes 34.2% No 37.1% 21. Has your town/boe deployed or does it plan to deploy in the next 12 months any of the following? Voice over IP Telephony 66.6% IP Based video surveillance cameras 57.1% IP Based building access controls 33.3% IP Based HVAC environmental controls 57.1% Wi-Fi access points 90.4% IP based first responder communication services 23.8% 22. What percentage of operating and capital budgets is spent on technology? 5% 45.7% 10% 8.5% 15% 0.0% 20% 0.0% 25% 0.0% 30% 0.0% 40% 0.0% 50% 0.0% No Response 45.7%

6 23. How does your town fund technology purchases, capital, operating expense, other? Responses included: All the above + through bonding or other borrowing mechanisms. Both operating and capital general fund "Capital for all hardware/infrastructure. Operating for ongoing annual commitments (i.e. SLAs, software renewals). All technology purchases must go through the CIO (a shared town/board position)" It is requested in the budget. bonding for capital; taxes for operating. General Fund tax revenue, supplemented by small grants. Operating lease for desktops and capital lease for infrastructure equipment Operating budget funding & CIP budget funding Capital, general budget, grants... Through a Town Capital Reserve Account specifically for technology projects. 24. How does your BOE fund technology purchases, capital, operating expense, other? Responses included: Operating general fund Same as town. All technology purchases must go through the CIO (a shared town/board position) It is in the budget. Operating and Capital budgets Bonding for capital; taxes for operating; some state aid. General Fund tax revenue, supplemented by small grants. Same as town Operating budget & grants Operating expenses and some occasional grant funding 25. Does your town/boe budget have separate line items for telephone, copiers, fax lines, computers, etc.? Yes 51.4% No 5.7% No Response 42.8% 26. Do other town departments, police, fire, ems, etc., have separate IT personnel/departments/budgets? Yes 11.4% No 48.5% No Response 40.0%

7 27. How many different technology vendors does your town contract with? 1 5.7% % % % % % No Response 42.8%