Information for universities and policy makers
|
|
- Peregrine Hopkins
- 7 years ago
- Views:
Transcription
1 Information for universities and policy makers
2 Identifying students with the key academic skills for your courses With increasing financial pressure on universities and rising expectations from students, it is even more important to ensure a match between applicants and the course. Admissions tutors need to identify students with the skills to cope from the start of their course and who will go on to succeed in their studies. About the Thinking Skills Assessment (TSA) TSA tests problem-solving and critical thinking skills that are key for success in university study, but are not assessed separately in school qualifications. The test offers a vital additional selection filter, to help admissions tutors make an informed selection between applicants. It provides a benchmark that all applicants can be measured against, regardless of their background, nationality, gender or qualifications. A proven and established test, used by world-leading universities since Taken in our secure, authorised test centres around the world, or at your institution. Paper or online versions available. Suitable for students with English skills at CEFR Level B2 or above.* Developed, administered and marked by the Admissions Testing Service, part of Cambridge English Language Assessment: a not-for-profit department of the University of Cambridge. Why use TSA? Supporting internationalisation The increasing internationalisation of higher education means a growth in applicants from around the world. TSA provides a common measure for comparing applicants with a wide range of qualifications. Our global test centre network enables your applicants to take the test in their home country. Fair to all applicants TSA assesses students in a fair and objective way, giving all applicants an equal chance to demonstrate their potential. We routinely monitor the test and performance of different groups (by gender, educational background, etc.) to ensure that there is no bias. Showing students potential to succeed Research shows a positive relationship between TSA scores and on-course success. TSA helps ensure individual applicants will be the right fit for your institution, which can increase retention rates. 2 Information for universities and policy makers Underpinned by research Our dedicated research team conducts rigorous investigations to ensure that TSA conforms to the highest quality standards and makes a useful contribution to the university admissions process. We work closely with you to ensure TSA meets your specific requirements through pilots, or research projects focusing on your applicants and students. Supporting inclusion Universities are recommended to consider a range of factors when assessing a student s potential and not to focus solely on school qualifications. TSA measures problem-solving and critical thinking skills, giving applicants the opportunity to show their potential in addition to their school academic record. TSA is designed to be taken with minimal preparation and support materials are freely available from our website, which means that costly preparation courses are unnecessary. * Common European Framework of References for Language (CEFR) the international standard for describing language ability. (For more information, see TSA can be produced in other languages where there is significant demand.
3 What s in TSA? What it tests Problem-solving skills, including numerical and spatial reasoning. Critical thinking skills, including understanding argument and reasoning using everyday language. Question type 50 multiple-choice questions: 25 problem-solving questions 25 critical thinking questions. Duration 90 minutes. Scoring One mark per multiple-choice question. Raw marks are converted to scores on a calibrated scale from Results Results are provided directly to universities in electronic format. We work with new institutions to determine how TSA can best complement their admissions process. Download the TSA specification and past papers at: Information for universities and policy makers 3
4 Sample questions Critical thinking This critical thinking question requires test-takers to identify which of the multiple-choice options best expresses the main conclusion of the argument. Vegetarian food can be healthier than a traditional diet. Research has shown that vegetarians are less likely to suffer from heart disease and obesity than meat eaters. Concern has been expressed that vegetarians do not get enough protein in their diet but it has been demonstrated that, by selecting foods carefully, vegetarians are able to amply meet their needs in this respect. Which of the following best expresses the main conclusion of the above argument? A A vegetarian diet can be better for health than a traditional diet. B Adequate protein is available from a vegetarian diet. C A traditional diet is very high in protein. D A balanced diet is more important for health than any particular food. E Vegetarians are unlikely to suffer from heart disease and obesity. Problem solving This problem-solving question requires students to use the information given to generate a solution. Only a very basic level of arithmetic is required; the challenge is to identify the relevant information, and to devise and apply a method to solve the problem. Of the 100 screws in my work box: 60 are cross-headed and 40 are slot-headed 70 are 3mm diameter, 20 are 4mm diameter and 10 are 5mm diameter 80 are 50 mm long, 5 are 36mm long and 15 are 20mm long. What is the smallest number of cross-headed, 3 mm diameter, 50mm long screws that there could be in the box? A 0 B 10 C 30 D 31 E 60 4 Information for universities and policy makers
5 Who uses TSA? We work with universities around the world. These include: TSA is currently used for entry to a wide range of undergraduate courses, including: Computer Science Land Economy Economics Natural Sciences (Physical and Biological) Economics and Management Philosophy, Politics and Economics (PPE) Engineering Philosophy and Linguistics European Social and Political Studies Psychology and Linguistics Experimental Psychology Psychology and Philosophy Geography Psychological and Behavioural Sciences Human, Social, and Political Sciences Read what institutions have to say about TSA: PPE piloted the TSA in 2007 and have used it for the shortlisting process since College admissions tutors have found that the test provides invaluable information, helping us to assess applicants from diverse educational backgrounds fairly. The Admissions Testing Service has constantly provided efficient administration and reliable support. We particularly value their commitment to ongoing research and development in relation to the test. Dr Alison Hills Philosophy, Politics and Economics (PPE) Admissions Co-ordinator University of Oxford, UK UTP takes pride in nurturing students who are not only technically competent, but who are also able to exercise the ability to think critically and synthesise solutions for real-world problems. TSA keeps pace with what UTP is looking for today, measuring the skills required for success in the 21st century. Datuk Ir (Dr) Abdul Rahim Hashim Vice Chancellor Universiti Teknologi PETRONAS (UTP), Malaysia Read more testimonials on our website: Information for universities and policy makers 5
6 Underpinned by research Our dedicated research team conducts routine operational analyses and a wide range of validation work to ensure TSA is a fair and valid tool in the admissions process. Backed by research Routine operational analyses and a wide range of test validation research is conducted by a dedicated TSA research team to ensure a high quality test that supports the selection and admission of students to challenging courses of study. This continuous programme forms an important part of our test development and review cycle and draws on the expertise of our wider Research and Validation team. Routine statistical analyses Candidate information We collect candidate background information (such as gender, age, and school) during the TSA registration process. Other information provided by universities as part of the application process is also matched to TSA data. This allows us to monitor any changes in the characteristics of TSA candidates, and forms the basis of our research into test fairness. We can make provisions, such as enlarged exam papers or use of a laptop, for candidates who have special requirements. Special consideration requests for candidates whose performance may have been adversely affected by illness, bereavement, or other unforeseen events, can be submitted after the test session and are passed on to the selecting institutions. TSA differentiates between applicants in a valid way, providing a fair and reliable means to compare applicants from a range of backgrounds who have different qualifications and experience. Our research focuses on the relationship between TSA performance and achievement in higher education, as well as the fairness of the test for different applicant groups. Post-test analyses In addition to analyses of item quality, potential bias is investigated by analysing the performance of different candidate groups on each TSA item. This is known as Differential Item Functioning (DIF) analysis and is carried out after each test session. Pre-test item analyses Every question in TSA is trialled in advance with a group of candidates of a similar profile to the typical TSA candidates. This process of pre-testing ensures that the items are of an appropriate difficulty, are free from any inherent ambiguities, and differentiate between lower- and higher-ability candidates. Once an item has been pre-tested, it does not appear in a TSA paper immediately, to minimise the chances of any candidate being advantaged. Information from pre-testing analyses is also fed back to our item-writers, to inform and support the development of new items in the future. 6 Information for universities and policy makers Stephen Bond
7 Validation research Range of validation research We engage in an extensive range of research activities to support the validation of TSA. Our research team s work informs: construct validity (cognitive, context and scoring validity) criterion-related validity (concurrent and predictive validity) consequential validity (e.g. impact on student learning and preparation). Our research also aims to explore key issues for candidates, such as the way they choose to prepare for TSA and the opinions of students from different social and educational backgrounds. Collaborative working We collaborate closely with our stakeholders to: discuss and prioritise key areas for research gather information about their admissions processes track the course performance of admitted applicants. Predictive validity One of the areas of research our stakeholders are particularly interested in is predictive validity. A positive relationship between candidates TSA scores and performance on their academic course provides evidence that TSA scores can usefully differentiate between even those university applicants who present with the highest school attainment. The example plots below show the relationship between overall TSA scores, and i) high and ii) low 1st year examination performance. We also compare the predictive validity of TSA scores for specific groups of candidates for example, males and females. If the same relationship between TSA score and course performance is found for the different groups, this provides strong evidence that TSA measures ability fairly for all candidates. Fig 1: Predicting 1st year examination performance using TSA scores i) ii) 1.0 Probability of achieving a 1 st Probability of achieving a 3 rd or below TSA total score TSA total score Examination data: University of Cambridge. These graphs show data from three cohorts of admitted students. In this study: i) A student with a score of 60 on TSA has around a 0.2 probability of achieving a 1st class exam result, whereas a student with a score of 80 has about a 0.5 probability. ii) Students admitted with a low TSA score have a higher probability of achieving a 3 rd class result or below (3 rd class, ordinary, fail, or left the course). Information for universities and policy makers 7
8 About the Admissions Testing Service The Admissions Testing Service is part of Cambridge English Language Assessment, a not-for-profit department of the University of Cambridge. We offer a range of tests and tailored assessment services to support selection and recruitment for educational institutions, professional organisations and governments around the world. Underpinned by robust and rigorous research, our services include: assessments in thinking skills admissions tests for medicine and healthcare behavioural styles assessment subject-specific admissions tests. Contact us Stakeholder Relations Admissions Testing Service Cambridge English Language Assessment 1 Hills Road Cambridge CB1 2EU Tel: +44 (0) atsinfo@cambridgeenglish.org UCLES 2014 CE/2465/4Y11 All details are correct at the time of going to print in November * *
Assessment Policy. 1 Introduction. 2 Background
Assessment Policy 1 Introduction This document has been written by the National Foundation for Educational Research (NFER) to provide policy makers, researchers, teacher educators and practitioners with
More informationLevel 2 Award in Principles of Manual Handling
Level 2 Award in Principles of Manual Handling Qualification specification 2014 For examinations in 2014 Version 1 Accredited by the Qualifications Regulators at Level 2 in the Qualifications and Credit
More informationCambridge AICE Diploma A passport to success in education, university and work
Cambridge AICE Diploma A passport to success in education, university and work Revised for first award in June 2017 The Cambridge approach supports schools to develop learners who are: confident in working
More informationVocational Qualifications (QCF, NVQ, NQF) CPC (Certificate of Professional Competence)
Vocational Qualifications (QCF, NVQ, NQF) CPC (Certificate of Professional Competence) Level 3 CPC (Certificate of Professional Competence) for Transport Managers (Road Haulage) - 05669 Unit R2: Certificate
More informationBrief exam guide for exams from 2015
Brief exam guide for exams from 2015 Proof of exceptional English ability Demonstrate exceptional English With Cambridge English: Proficiency you show the world that you have the English to study or work
More informationSalzburg ii recommendations. EuroPEan universities achievements SincE 2005 in implementing the Salzburg PrinciPlES
Salzburg ii recommendations EuroPEan universities achievements SincE 2005 in implementing the Salzburg PrinciPlES Copyright 2010 by the European University Association All rights reserved. This information
More informationThe new admissions assessments and their implications. Dr Sam Lucy, Admissions Tutor, Newnham College, University of Cambridge
The new admissions assessments and their implications Dr Sam Lucy, Admissions Tutor, Newnham College, University of Cambridge Academic achievement Interviews Admissions assessments Purely Academic Criteria
More informationHow To Pass Cambriac English: First For Schools
First Certificate in English (FCE) for Schools CEFR Level B2 Ready for success in the real world Cambridge English: First for Schools Cambridge English: First, commonly known as First Certificate in English
More informationCAMBRIDGE EXAMINATIONS, CERTIFICATES & DIPLOMAS FCE FIRST CERTIFICATE IN ENGLISH HANDBOOK. English as a Foreign Language UCLES 2001 NOT FOR RESALE
CAMBRIDGE EXAMINATIONS, CERTIFICATES & DIPLOMAS FCE FIRST CERTIFICATE IN ENGLISH English as a Foreign Language UCLES 2001 NOT FOR RESALE HANDBOOK PREFACE This handbook is intended principally for teachers
More informationN/A. Computing, Engineering
UNIVERSITY OF BRADFORD School of Engineering and Informatics School of Electrical Engineering and Computer Science Programme title: BEng (Hons) Software Engineering Awarding institution: Teaching institution:
More informationEnvironment Sustainability and Highways
Job Title: Marketing Intelligence Officer Job Grade: Band 4 Directorate: Environment Sustainability and Highways Job Reference Number: P01851 The Role The Marketing Intelligence Officer will: Devise intelligence
More informationBUSINESS. Unit 7 Marketing campaign. 2016 Suite. Cambridge TECHNICALS LEVEL 3. L/507/8154 Guided learning hours: 60. ocr.org.
2016 Suite Cambridge TECHNICALS LEVEL 3 BUSINESS Unit 7 Marketing campaign L/507/8154 Guided learning hours: 60 Version 2 - Revised content - March 2016 ocr.org.uk/business LEVEL 3 UNIT 7: Marketing campaign
More informationAssessment Centres and Psychometric Testing. Procedure
Assessment Centres and Psychometric Testing Procedure INDEX INTRODUCTION 3 DEFINITION 3 Assessment & Development Centres 3 Psychometric Tests 3 SCOPE 4 RESPONSIBILITIES 5 WHEN SHOULD TESTS BE USED 5 CHOOSING
More informationHEYTHROP COLLEGE, UNIVERSITY OF LONDON
Programme Specification HEYTHROP COLLEGE, UNIVERSITY OF LONDON 1. Title: MA Contemporary Ethics 2, Awarding institution University of London 3. Teaching institution Heythrop College, University of London
More informationJesus College Junior Members Scholarship 2013. Further Details
Jesus College Junior Members Scholarship 2013 Further Details Jesus College Oxford is delighted to invite applications for its first Junior Members Scholarship from those wishing to study for an undergraduate
More informationWorking with us Support and benefits for authorised centres
Working with us Support and benefits for authorised centres Helping you serve your customers better Cambridge English exams are delivered by 2,800 exam centres in more than 130 countries. We put our centres
More informationIN PARTNERSHIP WITH PLYMOUTH UNIVERSITY. Highlands. Opportunities Achievement Success. Information Technology for Business Degrees
Highlands Opportunities Achievement Success IN Information Technology for Business Degrees Introduction Plymouth University in partnership with Highlands College offers unrivalled expertise and experience
More informationTHIS IS A NEW SPECIFICATION
THIS IS A NEW SPECIFICATION GENERAL CERTIFICATE OF SECONDARY EDUCATION SOCIOLOGY Socialisation, Culture and Identity B672 * OCE / 117 2 3 * Candidates answer on the Answer Booklet OCR Supplied Materials:
More informationThis is really important, because EE needs to be defined and understood in the context within which it is being used.
FACTSHEET Employee Engagement Introduction This Factsheet highlights the critical importance of Employee Engagement (EE), and offers advice on how you can develop a winning people proposition for your
More informationUNIVERSITY OF BRADFORD
UNIVERSITY OF BRADFORD Faculty of Engineering and Informatics School of Electrical Engineering and Computer Science Programme title: 3+0 BEng Electrical and Electronic Engineering (NAMAL) Awarding Institution:
More informationHEALTH AND SOCIAL CARE
2016 Suite Cambridge TECHNICALS LEVEL 3 HEALTH AND SOCIAL CARE Unit 22 Psychology for health and social care J/507/4443 Guided learning hours: 60 Version 2 Revised content March 2016 ocr.org.uk/healthandsocialcare
More informationPOSTGRADUATE PROGRAMME SPECIFICATION
POSTGRADUATE PROGRAMME SPECIFICATION Programme Title: Awarding Body: Teaching Institution: Final Awards: MSc International Accounting and Financial Management Staffordshire University Staffordshire University
More informationInformation for candidates
Information for candidates English for high achievers in the professional and academic world Why Cambridge English: Advanced? Cambridge English: Advanced, also known as Certificate in Advanced English
More informationEvaluation: Designs and Approaches
Evaluation: Designs and Approaches Publication Year: 2004 The choice of a design for an outcome evaluation is often influenced by the need to compromise between cost and certainty. Generally, the more
More informationJOB DESCRIPTION. 5. ORGANISATION CHART: Reports to the Institute of Medicine Administrator. Institute of Medicine Directors
JOB DESCRIPTION 1. JOB TITLE: Administrative Assistant 2. HRMS REFERENCE NUMBER: HR14132 3. ROLE CODE: FINADMIN01 4. DEPARTMENT: Institute of Medicine (IoM) 5. ORGANISATION CHART: Reports to the Institute
More informationDirectors of Public Health in Local Government. Roles, Responsibilities and Context
Directors of Public Health in Local Government Roles, Responsibilities and Context October 2013 You may re-use the text of this document (not including logos) free of charge in any format or medium, under
More informationdo you help people resolve their disputes?
do you help people resolve their disputes? MSc Dispute Resolution (available online and by blended learning) What is dispute resolution? Dispute resolution is the process of helping people resolve their
More informationInternational Legal English Certificate
International Legal English Certificate Past Examination Paper Selected Tasks Test of Speaking 2007 University of Cambridge ESOL Examinations 1 Hills Road Cambridge CB1 2EU United Kingdom Tel. +44 1223
More informationGCE. Business Studies. Mark Scheme for June 2012. Advanced GCE Unit F296: Business Production. Oxford Cambridge and RSA Examinations
GCE Business Studies Advanced GCE Unit F296: Business Production Mark Scheme for June 2012 Oxford Cambridge and RSA Examinations OCR (Oxford Cambridge and RSA) is a leading UK awarding body, providing
More informationBA (Hons) International Labour and Trade Union Studies (ILTUS)
ABOUT THE COURSE This is a three year full-time or four and a half year part-time block residential undergraduate course. For the block residential route you will be required to attend the college six
More informationCOGNITIVE ABILITIES TEST: FOURTH EDITION. Sample Reports SECONDARY. www.gl-assessment.co.uk/cat4. www.gl-assessment.co.uk/cat4
COGNITIVE ABILITIES TEST: FOURTH EDITION Sample Reports SECONDARY Introduction to CAT4 Introduction to the Cognitive Abilities Test: Fourth Edition (CAT4) CAT4 is the fourth edition of GL Assessment s
More informationIntroduction. Page 2 of 11
Page 1 of 11 Introduction It has been a year since The Walton Centre brought its recruitment function in-house and it was critical that the organisation took this step. This is a specialist organisation
More informationSt Catharine s College, Cambridge Application form for The Tunku Abdul Rahman PhD Scholarship
St Catharine s College, Cambridge Application form for The Tunku Abdul Rahman PhD Scholarship Notes for Completing the Application (please retain this page for information) The Tunku Abdul Rahman Scholarship
More informationFoundation Year in Social Sciences and
UNIVERSITY OF BRADFORD Faculty of Social Sciences Division of Sociology and Criminology Programme title: Foundation Year in Social Sciences and Management Awarding and teaching institution: University
More informationCEFR Level C2. Proof of exceptional English ability
CEFR Level C2 Proof of exceptional English ability World-class recognition Cambridge English: Proficiency, also known as Certificate of Proficiency in English (CPE), is the highest level Cambridge. It
More informationHuman Resources People Strategy, 2014 to 2019 1. Human Resources People Strategy 2014 to 2019
Human Resources People Strategy, 2014 to 2019 1 Human Resources People Strategy 2014 to 2019 2 Human Resources People Strategy, 2014 to 2019 Human Resources People Strategy, 2014 to 2019 Deliver academic
More informationLocation: Africa (Kenya & Uganda) including some time in the UK Job Type: 12 months, renewable contract
African Prisons Project (APP) P.O. Box 10643 001 Jacaranda Garden Block D3110, Nairobi, Kenya Tel: +256 751 384205 Working to bring dignity and hope to men, women and children in prison through healthcare,
More informationGETTING RECRUITMENT RIGHT
INTRODUCTION GETTING RECRUITMENT RIGHT Getting recruitment right is one of the biggest challenges for any employer. Now age discrimination laws are in place, it s a high risk area. To help employers deliver
More informationSenior Project Manager
Senior Project Manager Applications are invited for the position of a Senior Project Manager for UCL Consultants Ltd. The following application information is enclosed: 1. Information on UCL Consultants
More informationCLINICAL EXCELLENCE AWARDS. Academy of Medical Royal Colleges submission to the Review Body on Doctors and Dentists Remuneration
CLINICAL EXCELLENCE AWARDS Academy of Medical Royal Colleges submission to the Review Body on Doctors and Dentists Remuneration Introduction The Academy of Medical Royal Colleges (the Academy) welcomes
More informationQLTS. Qualified Lawyers Transfer Scheme FAST TRACK TRAINING TO BECOMING A DUAL QUALIFIED SOLICITOR OF ENGLAND AND WALES
QLTS Qualified Lawyers Transfer Scheme FAST TRACK TRAINING TO BECOMING A DUAL QUALIFIED SOLICITOR OF ENGLAND AND WALES www.qltstraining.co.uk The Qualified Lawyers Transfer Scheme (QLTS) came into force
More informationOption Internationale du Baccalauréat (OIB), France British version
Option Internationale du Baccalauréat (OIB), France British version What is the OIB (British version)? The British version of the OIB is an integrated Franco-British school-leaving certificate. It combines
More informationGCE. Religious Studies. Mark Scheme for June 2011. Advanced GCE Unit G586: Buddhism. Oxford Cambridge and RSA Examinations
GCE Religious Studies Advanced GCE Unit G586: Buddhism Mark Scheme for June 2011 Oxford Cambridge and RSA Examinations OCR (Oxford Cambridge and RSA) is a leading UK awarding body, providing a wide range
More informationCambridge English. First. First Certificate in English (FCE) CEFR Level B2. Ready for success in the real world
Cambridge English First First Certificate in English (FCE) CEFR Level B2 Ready for success in the real world World-class recognition Cambridge English: First, also known as First Certificate in English
More information2. To support the Management Team through the assessment of learners work and assist in moderation where required.
Job Description Job Title: Lecturer Location: Sutton College Group: People s Directorate / Sutton College Post Number: S314655 Grade: Lect Mgt Spine 7 15 Department: Curriculum Responsible To: Assistant
More informationTeaching and Learning Strategy for UCL Computer Science. Stage 1: the narrative or vision
LONDON S GLOBAL UNIVERSITY Teaching and Learning Strategy for UCL Computer Science Stage 1: the narrative or vision What does the department stand for? What does it want to achieve? What is it going to
More informationAston University. Engineering Academy Birmingham
Aston University Engineering Academy Birmingham Foreword As the sponsor for the proposed Aston University Engineering Academy I am delighted to have this opportunity to share our plans with you and look
More informationKey English Test (KET) for Schools CEFR Level A2. A great first step in learning English
Key English Test (KET) for Schools CEFR Level A2 A great first step in learning English International English an important life skill Teachers and parents want what is best for children. The different
More informationBMJcareers. Informing Choices
: The Need for Career Advice in Medical Training How should the support provided to doctors and medical students to help them make career decisions during their training be improved? Experience elsewhere
More informationENGLISH LANGUAGE. A Guide to co-teaching The OCR A and AS level English Language Specifications. A LEVEL Teacher Guide. www.ocr.org.
Qualification Accredited Oxford Cambridge and RSA A LEVEL Teacher Guide ENGLISH LANGUAGE H470 For first teaching in 2015 A Guide to co-teaching The OCR A and AS level English Language Specifications Version
More informationFor examination in 2015
Cambridge International Certificate in Teaching with Digital Technologies 6224 Cambridge International Diploma in Teaching with Digital Technologies 6225 For examination in 2015 Preface This syllabus sets
More informationDigital Segmentation. Basic principles of effective customer segmentation
Digital Segmentation Basic principles of effective customer segmentation October 2012 Introduction This paper is an introduction to customer segmentation. It goes through the basics of segmentation, explaining
More informationHEALTH AND SOCIAL CARE
2016 Suite Cambridge TECHNICALS LEVEL 3 HEALTH AND SOCIAL CARE Unit 24 Public health R/507/4445 Guided learning hours: 30 Version 2 Revised content March 2016 ocr.org.uk/healthandsocialcare LEVEL 3 UNIT
More informationMBA in Project Management
MBA in Project Management (12 Months) Distance-Learning Aims In today s business environment, the skills of the project manager have never been more in demand. Organisations, businesses and governments
More informationQualification Specification. Higher Apprenticeship in Retail Management Level 4 (England)
Qualification Specification Higher Apprenticeship in Retail Management Level 4 (England) Version 2.0 (July 2016) Page 1 of 21 This qualification specification covers the following qualifications: Qualification
More informationNational Disability Authority Resource Allocation Feasibility Study Final Report January 2013
National Disability Authority Resource Allocation Feasibility Study January 2013 The National Disability Authority (NDA) has commissioned and funded this evaluation. Responsibility for the evaluation (including
More informationPlanning Services. Customer focus strategy 2011. westlothian.gov.uk
Planning Services Customer focus strategy 2011 westlothian.gov.uk 1 Contents Introduction 3 Customer care 4 Planning Services Customer Care Standards 6 Equal opportunities 8 Customer confidentiality 8
More informationC I. Association of Colleges International Charter. Becoming a Charter College
C I Association of Colleges International Charter Becoming a Charter College The Association of Colleges (AoC) is proud of the excellence and commitment Colleges bring to their international work. The
More informationPart-time/Sessional Economics Tutor
Job description and person specification Job Title: Sessional Economics Tutor Department: Academic Reports to: Centre Head Sally Romary Location: Amsterdam FoundationCampus Start Date: March 2015 The Company
More informationDirectors Briefing: The future of the boarding school in a changing global economy
Directors Briefing: The future of the boarding school in a changing global economy This paper summarizes the key highlights of the Directors Briefing hosted by Cambridge Education Group in December 2014.
More informationSenior Lecturer / Lecturer in International Business / International Entrepreneurship
About The Job. Management School Faculty of Social Sciences Senior Lecturer / Lecturer in International Business / International Entrepreneurship Pursue the extraordinary Overview The Faculty of Social
More informationVisions for the hospital service in Region Zealand 2020. We create the hospital-service of the future through coherence and development
Visions for the hospital service in Region Zealand 2020 We create the hospital-service of the future through coherence and development 4 6 20 22 We create the hospital of the future through coherence
More informationStrategic Plan 2015-2020
Strategic Plan 2015-2020 OFFA Strategic Plan 2015-2020 About this document This new strategy sets out the Office for Fair Access (OFFA s) vision for the period 2015 to 2020. It describes: our aims how
More informationSCQF HOW TO: USE THE SCQF FOR WORKFORCE DEVELOPMENT
SCQF HOW TO: USE THE SCQF FOR WORKFORCE DEVELOPMENT CONTENTS THE SCQF AND WORKFORCE DEVELOPMENT 01 HOW DOES THIS WORK IN PRACTICE FOR EMPLOYERS? 03 PERFORMING THE SKILLS AUDIT 04 STEP 1 05 STEP 2 05 EVIDENCING
More informationEqual Pay Statement and Information 2015
Equal Pay Statement and Information 2015 Contents 1. Introduction... 2 2. Commitment... 4 3. Purpose... 8 4. Approach... 10 5. Equal Pay Information... 12 6. Occupational Segregation... 14 7. Equal Pay
More informationMaster of Public Health (MPH) SC 542
Master of Public Health (MPH) SC 542 1. Objectives This proposed Master of Public Health (MPH) programme aims to provide an in depth knowledge of public health. It is designed for students who intend to
More informationReview of Qualifications 14-19 year olds http://wales.gov.uk/topics/educationandskills/qualificationsinwales/revofqualen/?lang=en
KS4 VOCATIONAL QUALIFICATIONS PROVISION CONSULTATION 1. BACKGROUND INFORMATION FOR ONLINE SURVEY The Welsh Government is seeking to establish an evidence base in order to allow it to reach an informed
More informationBecoming a Cambridge International School A guide to the registration process
Becoming a Cambridge International School A guide to the registration process Section heading We are delighted you are interested in becoming a Cambridge International School. When you join us you will
More informationUNDERGRADUATE ADMISSIONS POLICY Contents: 1. Background 2. Application Routes and Deadlines 3. Entrance Requirements 4. Selection Policies &
UNDERGRADUATE ADMISSIONS POLICY Contents: 1. Background 2. Application Routes and Deadlines 3. Entrance Requirements 4. Selection Policies & Procedures 5. Accepting Our Offer and Contract of Admission
More informationJob Description. FETL Professor of Leadership in Further Education and Skills (0.5 or 0.6 of full-time)
Job Description FETL Professor of Leadership in Further Education and Skills (0.5 or 0.6 of full-time) About the (IOE) The is a world-leading centre for research and teaching in social science and education.
More informationFOCUS MONASH. Strategic Plan 2015 2020
F CUS FOCUS MONASH Strategic Plan 2015 2020 2 Vice-Chancellor s Introduction 4 Over the last half century, Monash University has forged a path that reflects the ambitions of its beginnings and signals
More informationMonash Abroad Manager
Monash Abroad Manager Employer School/ Unit Monash University Malaysia External Relations, Development and Alumni Level/ Classification HEW 7 Employment type Full time (1.0) Work location Malaysia Date
More informationFinancial and Commercial Services HIRE OF MANAGEMENT IT/IS CONSULTANTS
Financial and Commercial Services HIRE OF MANAGEMENT IT/IS CONSULTANTS Table of Contents Contents INTRODUCTION... 2 1. DEFINING MANAGEMENT CONSULTANCY... 2 2. KEY SUCCESS FACTORS... 3 3. THE PROJECT APPROACH
More informationManaging your business risk through employee benefits
Corporate Solutions Managing your business risk through employee benefits Contents Protecting your business and your employees Why benefits rather than salary? How we can help Why Origen Corporate Solutions?
More informationCompetency Frameworks as a foundation for successful Talent Management. part of our We think series
Competency Frameworks as a foundation for successful part of our We think series Contents Contents 2 Introduction 3 If only they solved all of our problems 3 What tools and techniques can we use to help
More informationRCUK Action Plan for Equality, Diversity and Inclusion
RCUK Action Plan for Equality, Diversity and Inclusion Our ambition is for RCUK to be recognised as a leader in equality and diversity in the research community, working with partners throughout the sector.
More informationA social marketing approach to behaviour change
A social marketing approach to behaviour change An e-learning course in using social marketing to change or sustain behaviour About The NSMC Established by Government in 2006, we are the centre of excellence
More informationPost-accreditation monitoring report: The Chartered Institute of Personnel and Development. June 2007 QCA/07/3407
Post-accreditation monitoring report: The Chartered Institute of Personnel and Development June 2007 QCA/07/3407 Contents Executive summary... 4 Accreditation conditions... 4 Observations... 5 Introduction...
More informationTHE FUTURE OF LEADERSHIP DEVELOPMENT
THE FUTURE OF LEADERSHIP DEVELOPMENT Discussion with McMaster University November 5, 2013 Global Trends 1. Leadership gap persistent, prevalent issue Spending on leadership increasing Succession management
More informationPROGRAMME SPECIFICATION
PROGRAMME SPECIFICATION 1 Awarding Institution Newcastle University 2 Teaching Institution Newcastle University 3 Final Award Doctor of Clinical Psychology 4 Programme Title Doctorate in Clinical Psychology
More informationExams for higher education
Exams for higher education Selecting students for foundation, undergraduate and postgraduate courses www.cambridgeenglish.org Selecting students for foundation, undergraduate and postgraduate courses About
More informationCambridge International Certificate in Teaching and Learning 6208 Cambridge International Diploma in Teaching and Learning 6209
Cambridge International Certificate in Teaching and Learning 6208 Cambridge International Diploma in Teaching and Learning 6209 Preface This syllabus sets out the details of the Certificate and Diploma
More informationGuide to CQI Qualifications for learners
Guide to CQI Qualifications for learners CQI Qualifications and Professional Recognition Quality management is about improving organisational performance in delivering product and service that meet customer
More informationAN OVERVIEW OF THE QUALITY ASSURANCE OF SCQF CREDIT RATING BODIES
AN OVERVIEW OF THE QUALITY ASSURANCE OF SCQF CREDIT RATING BODIES ///////////////////////////////////////////////////////////////////////////////////////////////////////////////// 1 PURPOSE OF THIS GUIDE
More informationMedical & Health Sciences
School of Postgraduate Studies Medical & Health Sciences (MSc /PhD by Research) 2016 What Is IMU s Medical & Health Sciences (by Research) Programme About? Overview Postgraduate research forms a major
More informationPearson BTEC Level 1/ Level 2 First Diploma in Business Specification
Pearson BTEC Level 1/ Level 2 First Diploma in Business Specification First teaching September 2013 Pearson Education Limited is one of the UK s largest awarding organisations, offering academic and vocational
More informationHow To Take A Minor
Make a Major difference to your degree. Flexible Learning at Southampton 2 Studying a Minor subject allows you to broaden your educational experience Make a Major difference to your degree by choosing
More informationCoaching Scotland 2011-2015 A framework for sports coaching in Scotland
Coaching Scotland 2011-2015 A framework for sports coaching in Scotland Introduction Welcome to Coaching Scotland 2011-2015 a framework for sports coaching in Scotland. This framework builds upon our previous
More informationTHINKING SKILLS ASSESSMENT (TSA) TEST SPECIFICATION
THINKING SKILLS ASSESSMENT (TSA) TEST SPECIFICATION March 2016 Contents Introduction 2 Assessment 3 Problem Solving 4 Critical Thinking 10 1 Introduction Applicants for certain university courses have
More informationJOB DESCRIPTION. Head of Learning and Standards. Salary grade: Management Scale 2 + 1
JOB DESCRIPTION Job Title: Responsible to: Head of Learning and Standards Director of Faculty Salary grade: Management Scale 2 + 1 Hours per week: 21.6 hours per week Main Purpose of the Role 1. To manage
More informationEvaluation of the first year of the Inner North West London Integrated Care Pilot. Summary May 2013. In partnership with
Evaluation of the first year of the Inner North West London Integrated Care Pilot Summary May 2013 In partnership with 2 The North West London Integrated Care Pilot is a large-scale programme incorporating
More informationGCSE. Economics. Mark Scheme for June 2013. General Certificate of Secondary Education Unit A593: The UK Economy and Globalisation
GCSE Economics General Certificate of Secondary Education Unit A593: The UK Economy and Globalisation Mark Scheme for June 2013 Oxford Cambridge and RSA Examinations OCR (Oxford Cambridge and RSA) is a
More informationWednesday 19 June 2013 Afternoon
Wednesday 19 June 2013 Afternoon A2 GCE PHYSICAL EDUCATION G453/01 Principles and Concepts Across Different Areas of Physical Education *G430780613* Candidates answer on the Answer Booklet. OCR supplied
More informationHistory Graduate Program Handbook
History Graduate Program Handbook Introduction: Welcome to the history department at the University of Miami. We pride ourselves on providing a close individualized training for the next generation of
More informationSYLLABUS. Cambridge IGCSE Economics. For examination in June and November 2016. Also for examination in March 2016 for India only.
SYLLABUS Cambridge IGCSE Economics 0455 For examination in June and November 2016. Also for examination in March 2016 for India only. Cambridge Secondary 2 Changes to syllabus for 2016 This syllabus has
More informationBetter Skills Better Jobs Better Health. National occupational standards for the practice of public health guide
Better Skills Better Jobs Better Health National occupational standards for the practice of public health guide March 2004 Acknowledgements These national occupational standards describe good practice
More informationJoint Statement of Principles for Professional Accreditation
Universities Australia and Professions Australia Joint Statement of Principles for Professional Accreditation 9 March 2016 Preamble Professions Australia and Universities Australia, and the members of
More informationHighlands. Opportunities Achievement Success. Subject to approval. Sport and Management Foundation Degree IN PARTNERSHIP WITH PLYMOUTH UNIVERSITY
Highlands Opportunities Achievement Success Subject to approval IN Sport and Management Foundation Degree 2 Introduction Plymouth University in partnership with Highlands College offers unrivalled expertise
More informationforum Forecasting Enrollment to Achieve Institutional Goals by Janet Ward Campus Viewpoint
forum Campus Viewpoint Forecasting Enrollment to Achieve Institutional Goals by Janet Ward As strategic and budget planning commences at community colleges, baccalaureate institutions, and comprehensive
More informationHarnessing vital data to inform an optimal market access strategy in the UK
White paper Harnessing vital data to inform an optimal market access strategy in the UK The power of the outcomes audit Access to >61M patient lives via EHRs since 2004 Paul Sutton, BA Hons, MA (Oxon),
More information