Portal Instructions for PC

Transcription

1 Portal Instructions for PC Table of Contents Introduction... 1 Preparing Internet Explorer... 2 Advanced Access Instructions... 2 Adding to the trusted sites... 2 Setting the Default Browser... 3 Installing the Browser Plug-in... 3 Accessing the Portal... 4 Advanced... 4 Basic... 4 Installing Citrix... 5 Note: If you need further assistance at any time, please contact the Hospital Help Desk at (212)

2 Introduction atnyulmc is your secure online web portal to the NYU Langone Medical Center Community, providing personalized remote and local access to systems and information. These instructions address basic issues you may encounter in using atnyulmc from a remote location. Please note that Administrator rights are required to install software on your computer. The complete listing of currently supported Operating Systems and Browsers are listed here. Please follow all the outlined instructions sequentially to ensure successful connectivity. 1

3 Preparing Internet Explorer If Internet Explorer 8 is being used verify that pop-ups will open in a new tab. From the tools menu select Internet Options and click the settings button in the tabs section. In the section When a pop-up is encountered: select Let internet Explorer decide how pop-ups should open and click OK. If Internet Explorer 9 or 10 is being used verify that the ActiveX Filtering option is unchecked in the tools menu. Advanced Access Instructions Administrator rights are required for these steps. Adding to the trusted sites The trusted sites are added in Internet Explorer regardless of browser used for login. 1. From the menu bar go to Tools -> Internet Options 2. Click the Security tab and select the trusted sites zone. 3. Once the trusted sites zone is selected, click the sites button. 4. Enter and click Add to add to trusted sites. 5. Click Close followed by OK to exit. 2

4 Setting the Default Browser When logging into atnyulmc, the browser being used for login MUST be set as the default. MCIT recommends that you designate Internet Explorer as your default browser using the configuration below. If you wish to subsequently designate a different browser, you may return here and follow the instructions below. Internet Explorer Firefox 1. On the menu bar go to tools and select internet options followed by the programs tab. 2. In the Default web browser section you will see a message stating Internet Explorer is the default web browser if it is, or Internet Explorer is not currently the default web browser with a button to Make default if it isn t. 1. On the menu bar go to tools and select options followed by advanced. 2. In the System Defaults section of the general tab you will see a message saying Firefox is currently your default browser if it is, or a button to Make Firefox the default browser if it isn t. NOTE: *On Windows 8 and 8.1 the Set your default programs window will be displayed after your choice is made*. In the programs list select the browser you wish to make the default and click Set this program as default Installing the Browser Plug-in Launch Internet Explorer, and visit the atnyulmc web page ( At the first login for each browser used you will be prompted to install a browser plug-in. Please follow the on screen instructions to complete this process. This is a one-time installation required per computer. Please follow the on screen instructions to complete this process. Administrator rights are required. 3

5 Accessing the Portal Advanced Once you have successfully logged using advanced access you will see two tabs present, the Network and Application Access page and your custom Portal page. In your Portal Page, you can access all your resources and application links. Please note that closing the Network and Application Access page terminates your network connection so this MUST remain open for your entire session. Basic Once you have successfully logged using basic access you will see your custom Portal page. In your Portal Page, you can access most internal content such as web and Citrix applications. If this option does not work for the system you are trying to access, please use the advanced access option. To log out, click on the logout link within your custom portal page. You may see the logout option after clicking your name in the upper right corner. 4

6 Installing Citrix You will see the screen below if you do not have Citrix installed on your system. Check the box and click download to download Citrix Receiver. This will be used to open applications that use a Citrix server such as Network Desktop, Epic etc. When presented with the option to either run or save click run. Click the install prompt and the application will start the installation process. When the installation is complete you will receive the message below. You will not be adding an account. Click Finish to complete the installation. 5