ANNEXURE A OPINION SURVEY QUESTIONNAIRE. Sr PART A Yes No

Transcription

1 ANNEXURE A OPINION SURVEY QUESTIONNAIRE Sr PART A Yes No Training need identification is considered primary task 1 before designing a training programme. 2 Performance appraisal is used as basis to identify training needs. 3 There is a well defined mechanism for evaluation of training. 4 Evaluation is based on well defined objectives of training. 5 Sufficient follow up on learning outcomes are made after the training. 6 Evaluation data is properly preserved for future use. 7 Staff of the training department is properly trained in the evaluation methodology. 8 Evaluation is an integral part of training process. PART B 1 Which of the following model is used in your organization for evaluation of training (Pl.tick) Kirkpatrick Model Because CIRO model Because AC Hamblin Model Because Peter Bramley Model Because Any other. Because xxxii

2 2 As per YOUR opinion which model could be the best for evaluation of training (Pl.tick) Kirkpatrick Model Because CIRO model Because AC Hamblin Model Because Peter Bramley Model Because Any other Because 3 What is the frequency of evaluation exercise? Once in a year Once in two years Once in three years 4 Following are some of the objectives of training evaluation. Please tick them in order of preference from number 1 to 5 ( 1 being the highest) To evaluate the achievement of training objectives. To determine the extent of acquisition of knowledge, skills and changes in attitudes because of training. To make required improvements in training. To determine the effectiveness of training staff. To establish guidelines for future. xxxiii

3 PART C In your organization measurement of effectiveness of training determined by comparing pretest scores with post test scores. Yes No For measuring the effectiveness of training, which of the following formulae is used in your organization? (Please tick.) Number of trainees Operating equipment to required standard Total number of people trained X 100% Number of training courses achieving the required outcomes Total number of training courses delivered X 100% Total benefits Total Costs X 100% Any other method Would you give permission to undertake detailed research on training and development activities in your organization? Yes No xxxiv

4 ANNEXURE B MAIN QUESTIONNAIRE 1 Name Part One -Personal Information (Optional) Male Female 3 Age Less than and above 4 Department Designation 5 Education PG (Engg) PG(Arts/Science/Commerce) PG (Management) Graduate(Engg) Graduate(Arts/Science/Commerce) CA/ACS/ICWA High school/ssc Diploma (Engg) 6 How long you have been working with the current organization? Less than & more Part Two Training & Development Characteristics 7 Please mention the number of training program you have undergone during the following two years : Year Half Day Full day Training Days By Internal By External Inside Organization Outside Organization Faculty Faculty 8 What type of training programs you have undergone On the job off the job On the job methods include : Induction Job instruction job rotation Coaching Any other, please specify xxxv

5 9 Off the job training methods include: Lecture Role play Case study Conference Simulation Films Laboratory training Any other, please specify 10 What is your general impression about the training programmes you have attended? Pl. tick Outstanding Very Good Good Satisfactory Average 11 What kind of learning environment you prefer for attending training programme? Pl. tick In house Outbound Resorts Hotels Training Centers Adventures Sports. Any other 12 What kind of learning environment Given to you for attending training programme? Pl. tick In house Outbound Resorts Hotels Training Centers Adventures Sports. Any other xxxvi

6 13 Following are some of the Management Development Training areas. What is the current priority of training areas in your organization? ( Pl.rank A to D in order of priority) ( A ) HUMAN POTENTIAL DEVELOPMENT areas such as (i)personalitydevelopmentii)decisionmaking(iii)timemanagement(iv) Managerial Effectiveness ( B ) COMMUNICATION SKILLS areas such as (i)effective Business Communication (ii)presentation Skills (iii) Readable Business Report ( C ) PEOPLE SKILLS areas Such as (i) Managerial Leadership (ii) Conflict Resolving (iii) Building teams (iv) Leading and influencing with Emotional Intelligence ( D ) TECHNICAL SKILLS areas such as (i) Six Sigma (ii) Kaizan (iii) 5 S (iv) SPC & SQC Techniques xxxvii

7 14 As per your Opinion what should be priority of some of the following management development areas?( Pl.rank A to D in order of priority) ( A ) HUMAN POTENTIAL DEVELOPMENT areas such as (i)personalitydevelopmentii)decisionmaking(iii)timemanagement(iv) Managerial Effectiveness ( B ) COMMUNICATION SKILLS areas such as (i)effective Business Communication (ii) Presentation Skills (iii) Readable Business Report ( C ) PEOPLE SKILLS areas Such as (i) Managerial Leadership (ii)conflict Resolving (iii) Building teams (iv) Leading and influencing with Emotional Intelligence ( D ) TECHNICAL SKILLS areas such as (i) Six Sigma (ii) Kaizan (iii) 5 S (iv) SPC & SQC Techniques xxxviii

8 15 Part 3 Training Need Identification As a manager, you are well versed with the term Training Need Identification 16(a) Yes No For TNI, which of the following surveys are conducted in your organization? (i)employee satisfaction surveys (ii)competency mapping (iii)motivation Index Any other method. Pl. mention. 16(b) Were you one of the participants for above surveys conducted in your organization? survey. Yes No If Yes, then pl. tick for which (i)employee satisfaction surveys (ii)competency mapping (iii)motivation Index Any other method. Pl. mention. xxxix

9 Part 4 - Training Objectives communicated to employees SA=Strongly Agree/A=Agree/N=Neutral/D=Disagree/ SD=Strongly Disagree 17 I am consulted before sponsoring me for training 18 My HRD dept. conducts briefing and debriefing sessions before sponsoring me for training. 19 Training objectives are communicated to me before I am nominated for training. 20 Communication between me and my seniors takes place regarding training objectives before I go for training. S A A N D S D Part 5 - Contents of the Course 21 Content of the training course has a practical application to my job. 22 Contents of the training course is valuable to my career 23 Training course has contributed towards value addition to my functional abilities 24 Training content was well organized 25 Training programs contained variety of methods 26 Number of training programs were adequate 27 Duration of the training programs was adequate S A A N D S D xl

10 Part 6 Equipments & Facilities Ex-Excellent/VG-Very Good/G-Good/F-Fair/P-Poor 28 Classroom, boarding and lodging facilities 29 Training Material & Tools 30 Library facilities and handouts etc E X VG V F P Part 7 The Trainer My Trainer was able to SA=Strongly Agree/A=Agree/N=Neutral/ D=Disagree/ SD=Strongly Disagree 31 Teach the subject matter thoroughly 32 Encourage the interest of the trainee on the topics 33 Explain the program in details 34 Help me with my problems 35 Monitor my progress 36 Give practical examples to support the topic 37 Give pretest score and post test score S A A N D S D xli

11 Part 8 - Opportunity for Application of Training. 38 When I return from the training I am given adequate/specific free time to reflect and plan the improvements in my area of work 39 Right kind of climate to implement new ideas and methods acquired through training is provided to me 40 I feel that I am benefitted from the training Programs and its objectives 41 Training has contributed towards value addition to my functional abilities. 42 I am able to do my jobs more efficiently after attending the training. 43 I feel that I have made some contribution because of training. 44 Sufficient follow up on learning objectives are made after the training S A A N D S D xlii

12 Part 9 Benefits and Effects of the training course 45 After attending the Training programmes, I can now confidently say that, it a) Increased my work knowledge b) Increased my skills c) Improved my behavior and attitude d) Improved my confidence e) Improved my communication skills f) Increased my motivation level g) Improved teamwork between departments h) Increased my performance i) Increased my involvement with the job j) Increased employee satisfaction k) Any Other Qualities SA A N D SD 46 Training, according to you is Part 10 General comments a)investment b) Entertainment c) Expenditure 47 Are you interested in becoming an internal Trainer in your organization? Yes No Not Sure 48 Your suggestions on Training Programmes are accepted by your HR/Training Dept.? Yes No 49 Any Suggestion you would like to make- xliii

13 ANNEXURE C OPEN ENDED INTERVIEW WITH THE HR MANAGER Q.1 What is your experience about your training and development activities? Q.2 Your major focus is on which area of training? Q.3 What is your opinion about duration of the programme? Q.4 Would you give your views on usefulness of T& D? Q.5 What evidence you have seen that knowledge and skill obtained through training is being used effectively on the job? Q.6 What has been the most challenging for you as a head of training department? Q.7 What has been the most rewarding for you in your role as head of training department? Q.8 Can you comment upon the current training activities? Q.9 Any other comments you would make for the effectiveness of training? xliv

14 ANNEXURE D STATISTICAL TABLES Table 1 Cronbach's Coefficient Alpha for Main Survey Questionnaire Q. Nos. Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbach's Alpha if Item Deleted Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q45a Q45b Q45c xlv

15 Q. Nos. Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbach's Alpha if Item Deleted Q45d Q45e Q45f Q45g Q45h Q45i Q45j Table 2 Reliability Statistics Cronbach's Alpha Cronbach's Alpha Based on Standardized Items N of Items Q10 Table 3 Descriptive Statistics regarding Employees' Impression about Training Programme Number Mean Standard Deviation Minimum Maximum Impression about the training Q17 Q18 Q19 Q20 Table 4 Descriptive Statistics regarding Employees' perception about Training Objectives communicated to employees Number Mean Standard Deviation Minimum Maximum Consulting before sponsoring Conduction of briefing and debriefing sessions Communication of training objectives Communication between me and seniors xlvi

16 Table 5 Descriptive Statistics regarding Employees' perception about Contents of the course Number Mean Standard Deviation Minimum Maximum Q21 Practical application of the content Q22 Content is valuable to career Q23 Contribution towards value addition Q24 Content is well organized Q25 Variety of methods Q26 Adequacy of training Q27 Adequacy of duration of training Table 6 Descriptive Statistics regarding Employees' perception about Equipments and facilities Number Mean Standard Deviation Minimum Maximum Q28 Classroom, boarding, lodging facilities Q29 Quality of Training Material and Tools Q30 Library facilities and Hand outs Table 7 Descriptive Statistics regarding Employees' perception about the Trainers Number Mean Standard Deviation Minimum Maximum Q31 Teach subject thoroughly Encourage the interest on Q32 topic Q33 Explain programme in detail Q34 Help trainees with problems Q35 Monitor trainee progress Q36 Give practical example Give pre-test and post-test Q37 score xlvii

17 Table 8 Descriptive Statistics regarding Employees' perception about Opportunity for application of training Number Mean Standard Deviation Minimum Maximum Q38 Adequate free time to plan improvement Q39 Right climate to implement new ideas Q40 Benefits from training programme Q41 Contribution towards functional abilities Q42 efficiency Contribution due to Q43 training Q44 Follow-up on learning objectives Table 9 Descriptive Statistics regarding Employees' perception about Benefits and defects of training course Standard Number Mean Deviation Minimum Maximum Q45a work knowledge Q45b skills Improvement in behaviour Q45c and attitude Q45d Improvement in confidence Improvement in Q45e communication skills Q45f motivation Improvement in teamwork Q45g between departments Q45h performance Q45i job involvement Q45j satisfaction levels xlviii

18 Table 10 Correlation of Part 7 with Part 9 N= 282 work knowledge skills Improvement in behaviour and attitude Improvement in confidence Improvement in communication skills Increase in motivation Improvement in teamwork between departments performance job involvement satisfaction levels Teach subject thoroughly Encourage the interest on topic Explain programmeme in detail Help trainees with problems Monitor trainee progress Give practical example Correlation **.283 **.268 ** **.212 **.361 **.324 **.153 * Sig. (2-tailed) Correlation **.271 **.259 ** **.242 **.210 **.270 **.221 ** Sig. (2-tailed) Correlation **.170 **.278 ** **.159 **.256 **.345 **.116 Sig. (2-tailed) Correlation **.190 **.267 ** **.301 **.230 **.260 **.247 ** Sig. (2-tailed) Correlation * ** *.141 *.157 **.150 *.149 * Sig. (2-tailed) Correlation **.123 *.225 ** **.206 **.167 **.297 **.172 ** Sig. (2-tailed) Give pre-test and post-test score Correlation **.261 **.241 ** **.161 **.296 **.258 **.119 * Sig. (2-tailed) **. Correlation is significant at the 0.01 level (2-tailed). *. Correlation is significant at the 0.05 level (2-tailed). xlix

19 Table 11 Correlation of Part 8 with Part 9 N= 282 Adequate free time to plan improvement Right climate to implement new ideas Benefits from training programmem e Contribution towards functional abilities efficiency Contribution due to training Follow-up on learning objectives work knowledge skills Improvement in behaviour and attitude Improvement in confidence Improvement in communication skills Increase in motivation Improvement in teamwork between departments performance job involvement satisfaction levels Correlation.121 *.236 **.270 **.217 ** **.244 **.337 **.278 **.141 * Sig. (2-tailed) Correlation **.206 **.280 ** **.217 **.317 **.312 **.255 ** Sig. (2-tailed) Correlation.123 *.293 **.300 **.276 ** **.261 **.394 **.393 **.174 ** Sig. (2-tailed) Correlation **.331 **.282 ** **.186 **.379 **.436 **.194 ** Sig. (2-tailed) Correlation.134 *.292 **.357 **.304 ** **.265 **.358 **.418 **.204 ** Sig. (2-tailed) Correlation **.302 **.254 ** **.196 **.352 **.379 **.190 ** Sig. (2-tailed) Correlation ** ** ** **.078 Sig. (2-tailed) **. Correlation is significant at the 0.01 level (2-tailed). *. Correlation is significant at the 0.05 level (2-tailed). l