Hilton Glasgow. Hotel Accessibility Pack

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1 Hilton Glasgow Hotel Accessibility Pack Thank you for considering the Hilton Glasgow. We are pleased to give you some information about our hotel that you may find useful while planning your visit. HOTEL DETAILS 1 William Street, Glasgow G3 8HT, United Kingdom TEL: FAX: DIRECTIONS By Car From the East (M8): At junction 18, exit on the right onto A804. Taking a slight left onto St George's Road (A804) and continue to follow A804. Turn left onto William Street and take the first right to arrive at Hilton Glasgow. From the West (M8): Exit toward A198/Clydebank/Anderson. Keep right at the fork to continue toward Pitt Street taking a left onto Pitt Street. Take the first left onto St Vincent Street, verging left to stay on St Vincent turn left onto Newton Street. Take first onto William Street and take the first right to arrive at Hilton Glasgow. By Air Travelling from Glasgow International Airport? Glasgow International Airport is only a 15 minute drive from Hilton Glasgow. If you are travelling by car, as you leave the airport, follow signs for Glasgow M8 city centre. Crossing the River Clyde on the Kingston Bridge, leave the M8 at Junction 17 and go onto St George's Road (A804). At Charing Cross Junction, follow signs for M8 West and A804. Branch left onto the A804 and the Hilton Glasgow hotel is on your left-hand side. Taxi s are widely available at Glasgow International Airport and can be found outside the terminal building. The taxi fare is approximately Travelling from Glasgow Prestwick International Airport? Glasgow Prestwick International Airport is a 40 drive from Hilton Glasgow. If you are travelling by car, follow signs for the A79 and then the A78. At Dutch House Roundabout, take the first exit onto the A77. Follow this road onto the M77 (signposted for Glasgow and Edinburgh) and carry on as it merges into the M8. Leave the M8 at Junction 17 and go onto St George's Road (A804). At Charing Cross Junction, follow signs for M8

2 West and A804. Branch left onto the A804 and the Hilton Glasgow hotel is on your left-hand side. Glasgow Prestwick International Airport has its own train station connected to the airport by a covered walkway. Trains leave every 30 minutes for Glasgow Central Station where you can catch a taxi or walk to complete your journey. By Train Travelling by Train? Glasgow s Central Station is only a 10 minute walk from Hilton Glasgow. Alternatively, taxis are widely available outside the station building. The taxi fare is approximately Glasgow s Queen Street Station is a 20 minute walk from the Hilton Glasgow. Alternatively, taxis are widely available outside the station building. The taxi far is approximately Hotel Contact Information Hilton Glasgow 1 William Street Glasgow G3 8HT Tel: +(44) Fax: +(44) Website: Reservations Conference & Events: Sales: Food & Beverage: ARRIVING AT THE HOTEL There is one guest entrance to the hotel, which is paved with no steps. The main entrance has an automatic revolving door, with two side doors. We can slow the revolving door for guests with walking difficulties and we can open the centre to allow access for wheelchairs. We have underground car parking with a lift going straight from the car park to the hotel lobby. There are several parking bays within the car park allocated for disabled drivers. WELCOME AND RECEPTION Our doorman and or concierge will meet you when you arrive. They will be able to assist you with any luggage. There are no steps in the main lobby area Whether you enter the hotel through the main entrance or the lift from the car park, the reception desk is on your left.

3 We have a separate desk at reception, which is at a suitable height, or we can provide a clipboard to lean on. Staff, regularly receive disability awareness training, and so can give the best possible care to all our guests. TOILET FACILITIES There are accessible toilets on level 2-which is the main reception level. They can be found opposite McLay s Gift Shop. There is an accessible toilet in the Spa which is on Level 1. On Level 3, which is the banqueting level, there is an accessible toilet opposite the cloakroom. GETTING AROUND THE HOTEL The hotel is fully accessible HOTEL SHOP McLay s Gift Shop on Level 2 is fully accessible BUSINESS CENTRE This is situated on level 3 of the Hotel and is accessible by lift LEISURE FACILITIES The Spa is situated on Level 1, which is accessible by Lift. It opens into its own reception area and provides towels and lockers for all guests. The staff in the Spa are trained to use, and give advice on using all the equipment. The pool is 15 metres long and includes a chairlift to help you get into or out of the water. All the beauty treatment rooms are fully accessible. The Spa also offers changing facilities. OTHER FACILITIES Ocean Spa has the franchise to operate the Hairdressing Salon which is situated in the shop corridor on Level 2 next to reception. Ocean Spa also have beauty treatment rooms situated one Level 1 within the Spa complex accessible via the lifts. FOOD AND DRINK OUTLETS Connich Bar,Morblas Restaurant and Ti Tea Lounge are situated on Level 2 of the Hotel and are fully accessible

4 The Executive Lounge is also situated on Level 2 at the end of the Shop corridor and is fully accessible. ROOM SERVICE Room service is available 24hrs a day and can be obtained by dialling 4 from your room. There is a 4.50p tray charge for this facility BEDROOMS We have 319 bedrooms in total. Of these, 6 are specially designed for disabled guests. Four are double rooms, 2 with showers and 2 with long baths Two have twin beds with showers. Two rooms are specifically for guests who are deaf or hard of hearing. All of the rooms have a connecting door to a standard double room. This door can be locked if you do not need access. All rooms are non smoking. Our Housekeeping department can provide any of the following items to help with your stay A chair lift to help you in and out of the bath Facilities to make the bed higher A vibrating pillow for those with hearing impairments. The emergency alarm is linked to these pillows. If the alarm goes off, your pillow will vibrate, waking you from your sleep. OTHER INFORMATION On check-in we will offer you a wake-up call and if you wish to request a newspaper which will be delivered to your room. If at that point you do not know what time you want or which newspaper you want, you can request this later from your room by dialling 0. You can contact reception by dialling 0 from the telephone in your room. To make a call to a number outside the Hotel, dial 9 followed by your number with the full area code ( ). To make a call to a three digit room number, dial 8 followed by the room number (8 711). To call any other room, just dial the room number into the telephone direct

5 Our concierge, have a spare wheelchair if you need this during your stay. However, it is not a self propel wheelchair so you may need help. Do you require a PEEP ( Personal Emergency Evacuation Plan) This plan can be made for any area within the Hotel. IN AN EMERGENCY If the alarm sounds, it will be a long siren with an announcement stating there is an emergency in the hotel and to please make your way to the nearest available exit. If you are in your room, please stay there and we will send a member of staff to your room immediately. They will then help you to a safe area in the hotel, or directly to an exit. At the safe area, we will give you further instruction. When you leave your room, please do not stop to collect any belongings, except any medication you may require. If a staff member does not reach your room, carefully open the door and check your route to the point of safety. If your exit is blocked or if there is smoke, please go back into your room and close the door. As soon as the fire brigade arrive, we will tell them your room number. Please do not block the door with anything, including towels, as this will prevent the fire brigade getting into your room. The main fire exit is the entrance to the hotel from the foyer at Level 2. There will always be staff available to help you out of the hotel. If the fire is in your room, leave the room immediately, without collecting any belongings, except medication you may need if it is safe to do so. Close the main door to then room behind you. Make your way calmly to Level 2, breaking a fire alarm (break glass) if possible on your way down. The hotel tests the emergency alarm on Monday s at 1500hrs. There will be posters around the lobby and lifts to tell you about this. CONFERENCE FACILITIES All conference and banqueting facilities are on Levels 3 and 4 of the hotel. The main ballroom (Mackintosh Suite) is on Level 3 and this can divide into three rooms or stay as one large area. To gain access to the ballroom, take the lift to level three, go straight ahead past the business centre and turn right into the ballroom foyer. On the right as you enter there are three entrances to the ballroom. Disabled toilet facilities are also situated in the ballroom foyer area opposite the cloakroom On Level 3 are the Glenfiddich, Glengoyne and Oban rooms (6, 7 and 8). These rooms also form the Gallery suites when opened into one room. When you come out of the lift on Level 3 turn left and these rooms are ahead of you.

6 Also on this level are the Glenmorangie, Glendronach, Dalmore, and Talisker rooms (9, 10, 11 and 12). Again when you come out of the lift on Level 3, turn left and walk ahead and then turn left again and these rooms are all on your right hand side. We label them by name and number. All rooms on Level 3 can be set up to meet your requirements. You can also book any audiovisual or IT solutions beforehand with our Conference and Events sales team. All meeting rooms and foyer areas are carpeted and each meeting room has a call button for any extra help or assistance you may require. On Level 4 there are six Hilton meeting rooms which are suitable for smaller meetings. When you come out of the lift on Level 4, turn left and then right, with Glengarioch, Cardhu and Tullibardine (rooms 41, 42 and 43 )on your left, Glenfarclas, Laphroaig and Tormore(rooms 45, 46 and 47 ) are on your right hand side. All are named and numbered. There are toilets on level 3 in the main ballroom foyer area and also in the lobby opposite Room 12. On Level 4 there are toilets situated past the meeting room through the double doors and on your right hand side. HOTEL BUSINESS CENTRE The main reception for meetings is on Level 3 which you can get to by lift. As you leave the lift walk ahead and the desk is on your right hand side. The meetings desk is quite high, but is open so staff can come round to see you. There are 15 meeting rooms We have a large ballroom which we can divide into three separate rooms. We do this with sliding partitions to ensure we do not disturb other conferences. There is an induction loop fitted in the ballroom, and a portable one for use in any of the other meeting rooms. Each of the meeting rooms are well lit and have a dimmer switch to change the lighting if required. There are disabled toilet facilities available on Level 3. Meeting rooms on Level 3 are large enough for wheelchair users.

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