Mr. Nishacai Holdings Inc

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5 O U R V A L U E D C U S T O M E R Mr. Nishacai Holdings Inc 2500 RANGE RD PRINCE GEORGE, BC V2N0C3 JENNIFER STANDEVEN Service Consultant S. Cawdell Certified Technician Y O U R V E H I C L E Year 2005 Make Chevrolet Model Malibu Engine Type 2.2L 4-cyl F DOHC (MFI) Odometer 167,383 VIN # 1G1ZS52FX5F License # Date 08/09/2016

6 Original Customer Requests The following is what you requested we perform or investigate regarding your vehicle: 1. STOP AND STEER SAFETY ONLY PLEASE 2. WOOD WHEATON HONDA MULTI POINT INSPECTION Package Results World Class Inspection (1) (1) Failed Task Observation Recommendation Done Inspect taillight, turn signal, side Found burned out bulb(s) Replace left side marker light marker, and license plate lights bulb Measure rear brake lining thickness Measure front brake lining thickness Inspect windshield wiper blades 1 mm or less (drum brakes) Replace rear brake shoes and replace rear brake drums 2 mm Replace front brake pads and replace front brake rotors Found windshield wiper blade(s) excessively worn/torn Replace both windshield wiper blades Inspect transmission for leaks Found transmission fluid leak Replace transmission right axle seal Windshield for cracks, chips and pitting Found crack in windshield Replace windshield Cautioned Task Observation Recommendation Done Inspect air cleaner element Found air filter dirty Replace air filter Inspect steering components Inspect rear suspension components Inspect sway bar components Right front tire tread depth Right rear tire tread depth Found steering component(s) worn Found shock(s)/strut(s) weak/ worn Found sway-bar link(s) worn/loose Right front tire tread measures 5/32" Right rear tire tread measures 5/32" Replace right inner tie-rod end Replace both rear shock absorbers Replace both front sway-bar links

7 Cautioned Task Observation Recommendation Done Inspect overall tire wear and condition Based on individual tire tread depths: Found all tires abnormally worn Please install your all-season tires Perform four wheel alignment Mount and balance 4 new tires Passed Task Observation Recommendation Done Left front tire tread depth Left front tire tread measures 8/32": Inspect tire next service Left rear tire tread depth Left rear tire tread measures 8/32": Inspect tire next service Inspect exhaust system for leaks, damage, and loose parts Passed Tasks Inspect for wheel bearing free play Inspect axles, driveshaft(s) U-joints and CV joints/boots Inspect engine mounts Inspect transmission mounts Inspect fuel tank, lines, and connections Check engine oil level and condition Check transmission fluid level and condition Inspect hazard light operation Inspect brake light operation Inspect reverse light operation Inspect taillight, turn signal, and side marker assemblies for cracks and damage Inspect headlight low and high beam operation Inspect heating and air conditioning operation Inspect wiper and washer operation Inspect dash and interior lights Check horn operation Perform battery performance test Inspect battery terminals and cables Inspect drive belts Inspect instrument cluster warning lamps Inspect all hoses and clamps Inspect front suspension components Inspect engine for oil leaks Inspect brake system for leaks Inspect cooling system for leaks Inspect steering system for leaks Left front tire tread depth Left rear tire tread depth Valves - adjustment due Spark plugs - due for maintenance

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10 Recommended Services Our technicians recommend the following services for your vehicle. Original Customer Requests Status Cost Deferred Approved 1. STOP AND STEER SAFETY ONLY PLEASE $85.00 X 2. WOOD WHEATON HONDA MULTI POINT INSPECTION $0.00 X Subtotal $85.00 $85.00 Inspection Recommendations Status Cost Deferred Approved Replace left side marker light bulb (Found burned out bulb(s)) Fail $47.70 X Replace both windshield wiper blades (Found windshield wiper blade(s) excessively worn/torn) Fail $59.46 X See AI-246 Replace rear brake shoes and replace rear brake drums (1 mm or less (drum brakes)) Fail $ X Replace front brake pads and replace front brake rotors (2 mm) Fail $ X Replace transmission right axle seal (Found transmission fluid leak) Fail $ X See AI-309 Replace windshield (Found crack in windshield) Fail $ X Subtotal $1, $ $ Replace right inner tie-rod end (Found steering component(s) worn) Caution $ X Mount and balance 4 new tires (Please install your all-season tires) Caution $0.00 X See AI-228 Perform four wheel alignment (Based on individual tire tread depths:) Caution $99.95 X See AI-234 Replace both rear shock absorbers (Found shock(s)/strut(s) weak/ worn) Caution $ X See AI-260 Replace air filter (Found air filter dirty) Caution $ X See AI-295 Replace both front sway-bar links (Found sway-bar link(s) worn/loose) Caution $ X See AI-297 Subtotal $1, $ $ Totals, Taxes and Fees Cost Deferred Approved Estimate Subtotal $2, $ $1, Shop Supplies $29.95 $29.95 Provincial Government Oil / filter Levy $10.00 $10.00 PST $ $93.33 GST $ $66.67 Estimate Total $2, $1, For "See AI-" items see the "Additional Information" section

11 Additional Information Below is information we feel would help you better understand some of the reasons for taking preventive maintenance steps -- steps that help to ensure the reliability and safety of your vehicle for you and your family. ** The following section may contain instructions for servicing various components of your vehicle. These are an overview of the process that will be performed by a skilled technician in our shop. They are not intended to be a guide for a do-it-yourself operation. Tire replacement Operation Description: Raise the vehicle using an automotive lift. Remove the rim and tire assembly from the vehicle. Remove the tire from the rim. Install a new valve stem assembly. Install a new tire on the rim. Inflate the tire to recommended pressure. Balance the tire and rim assembly on a computer-aided dynamic tire balancing machine. Reinstall the tire and rim assembly onto the vehicle. Torque the wheel retaining nuts to the vehicle manufacturer s specifications. Significance: Your vehicle's tires are the only connection between your vehicle and the road. Safe vehicle operation depends on your tires being in good condition. If your tires are neglected, the tread can wear completely away, leaving the tire bald and often exposing the steel cords. Not only is this condition dangerous, it is also unlawful in many states. Tires with an abnormal tread wear pattern can cause the vehicle to shimmy and vibrate, and can adversely affect the manner in which your vehicle performs. A tire with an abnormal tread wear pattern will no longer contact the road the way that it was designed to, and this condition can be dangerous, especially during adverse road conditions. AI-228 Signs of irregular tire wear New tire Advantage: Replacing worn tires is part of vehicle maintenance that is necessary to ensure that your driving experience is as safe as possible. Besides the obvious safety benefits, tires that are in good condition and properly inflated to the correct air pressure can increase the overall fuel economy and help provide a comfortable ride

12 Wheel alignment Operation Description: Inspect the front and rear suspension components for any signs of wear or damage. Using specialized wheel alignment equipment, adjust the suspension and wheels to the vehicle manufacture s specifications. Significance: Vehicle suspensions can wear with age and repeated heavy use. Rough road surfaces and an occasional pothole can change the vehicle s wheel alignment. A wheel alignment can improve your steering control and overall vehicle handling. It can also help prevent abnormal tire wear by bringing the vehicle suspension components back to the vehicle manufacturer s specifications. This important step will keep your vehicle driving the way it was designed to. An alignment is necessary any time a worn suspension part is replaced. AI-234 Abnormal tire wear from bad alignment Advantage: Even slightly worn suspension components can affect the vehicle's wheel alignment. This can lead to premature wear of tires and reduce overall vehicle comfort and safety. A vehicle with worn-out suspension parts can be unsafe to drive. Maintaining your vehicle suspension and performing regular wheel alignments and tire rotations can keep your vehicle safe and reliable. Windshield wiper blade replacement Operation Description: Remove the wiper blade inserts from the wiper arms following the vehicle manufacturer's instructions (found in the owner's guide). Install new wiper blade inserts onto the wiper arms. Thoroughly clean the windshield. Significance: The ability to drive safely interests all of us. Having a clean windshield is a necessity for safe driving. Most driving decisions are dependent on the driver having a clear view of the road ahead. Worn or torn wiper blades do not effectively clean the windshield, and a dirty windshield can obstruct the drivers view, possibly resulting in an accident. Wheel alignment AI-246 Impaired view from worn wiper blades Advantage: Most wiper blade manufacturers recommend replacing your wiper blades or wiper blade inserts every 6 months or 6,000 miles. Something as simple and as inexpensive as replacing your windshield wiper blades will make your driving experience for you and your family a safer one. New wiper blades

13 Shock absorber replacement Operation Description: Note: Shock absorbers should always be replaced in pairs. Carefully lift the vehicle using an approved automotive lift. Remove the wheel that corresponds with the shock that is going to be replaced. Follow the vehicle manufacturer s service information and remove the shock absorber from the vehicle. Inspect the shock mounting points on the vehicle for wear or damage and make repairs as necessary. Install the new shock absorber. Reinstall the wheel and torque the lug nuts to the correct torque specification. Significance: When a shock absorber wears out, your vehicle will bounce too much when going over bumps. It will also sway excessively when you go into a turn. Worn out shocks can lead to serious handling problems with your vehicle, and this presents a safety issue. Additionally, your vehicle may handle in an unpredictable manner. Worn out shocks will also cause your tires to wear unevenly, greatly reducing the life of your tires. You should replace your shock absorbers before they get to this point. AI-260 Uneven tire wear due to worn shock absorbers Advantage: Replacing your worn out shock absorbers can greatly improve how your vehicle handles, making your vehicle more predictable and safer to drive. It will also prevent the premature tire wear that is associated with worn out shock absorbers. Air filter replacement Operation Description: Remove the air filter element from the air filter housing. Clean the air filter housing and inspect the fresh air duct hose for damage, dirt, or obstructions. Inspect the warm air intake hose for signs of deterioration. Install a new filter element, and then reinstall the air filter housing access panel. Significance: A dirty or clogged air filter can affect the fuel economy and overall vehicle performance. Both diesel and gasoline powered engines are designed to maintain a specific air-fuel ratio. A restricted air filter can affect the way the engine maintains the correct air-fuel mixture. If the air filter is restricted, the fuel mileage and overall vehicle drivability can deteriorate rapidly. New shock absorber AI-295 Dirty and restricted air filter Advantage: Replacing your air filter element is a quick and effective way to keep your engine running at its peak performance. A clean air filter helps your engine work more efficiently by letting the airflow get to the engine with no restrictions. A clean air filter can also prolong the life of your engine. New air filter

14 Suspension and steering components Operation Description: Lift the vehicle using an approved automotive lift. Inspect the front and rear suspension to locate any damaged or worn components. Remove any worn suspension components according to the vehicle manufacturer s instructions. Install the new components and perform a wheel alignment. Then test drive the vehicle. Significance: The components that make up your steering and suspension are very important to the performance of your vehicle. They allow movement of the suspension to occur when driving over bumps and during turns. They also keep your vehicle going straight down the highway. Worn out suspension components can cause your tires to wear-out prematurely. They can also cause your vehicle to wander or pull to one side as you drive. If a worn suspension component is not replaced in a timely manner, your vehicle can become unsafe to drive. If a worn-out suspension or steering component breaks when driving down the road, you may not be able to control or steer your vehicle, and thereby run the risk of getting in an accident and doing additional damage to your vehicle. Advantage: Even with slightly worn suspension or steering components, you will wear out your tires prematurely. Safety is number one when it comes to you and your family. A vehicle with worn out suspension components (i.e., ball joints, drag links, pitman arms, idler arms, control arm bushings and tie-rods) can be unsafe to drive. Maintaining your front and rear suspension helps keep your vehicle safe and reliable. Transmission fluid leak repair Operation Description: Pinpoint the cause of the transmission fluid leak. Repair the leak according to manufacturer service information. Once the repair is completed, top off the transmission fluid and take the vehicle for a test drive. Recheck the original leak to ensure that it has been effectively repaired, and that no new leaks exist. Significance: Transmission fluid leaks from your vehicle are an indication that a seal, gasket, or component is damaged or has failed and needs to be repaired or replaced. Transmission fluid leaks, when ignored, can lead to poor transmission operation and poor overall vehicle performance. If leaks are not repaired, they can ultimately lead to major transmission damage, not to mention a mess in your driveway. AI-297 Worn suspension and steering components Suspension components AI-309 Fluid leaking from transmission pan gasket Advantage: Repairing transmission fluid leaks helps to keep your vehicle safe, reliable and clean. Repairing transmission leaks can also help you avoid expensive repairs that can occur from a failure that is caused by the transmission having run out of transmission fluid. Additionally, any fluid leak from a vehicle has a negative impact on the environment. New gasket

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