Business Systems Analyst- Salesforce INFORMATION PACK

Transcription

1 Business Systems Analyst- Salesforce INFORMATION PACK CONTENTS: Selection Criteria (please address in a cover letter) & How To Apply Context and Scope HammondCare s Mission, Motivation and (our core values) 1. Selection Criteria Please briefly address each criterion individually in a cover letter bullet points or short paragraphs are OK 1. Commitment to engage and align with HammondCare s Christian Mission, Motivation and. 2. A minimum of 5 years experience in an information systems discipline, including 2-3 years specifically supporting Salesforce systems 3. Significant practical experience in Salesforce administration and declarative development, including configuration, customisation, reports, dashboards, and workflow 4. Experience with DemandTools highly regarded 5. Demonstrated experience in specifying and implementing business applications 6. Significant practical experience in an end user support role 7. Ability to work independently and as part of a team 8. High level communication and interpersonal skills 9. Strong planning and organising skills with the ability to prioritise tasks to meet deadlines 10. Excellent analytical skills and attention to detail 11. Expert computer skills including end user device operating systems, applications, and device life cycle management systems 12. Salesforce professional certification (ADMIN 201, DEV 201, or Platform App Builder) highly regarded 13. Tertiary qualifications in information systems or a related discipline is desirable 14. Basic SQL programming skills, basic working knowledge of MS SQL Server & experience in MS BI stack desirable Additional Information to be provided with Application (information treated in the strictest confidence) 1. Do you have any medical condition/illness, which would prevent or hinder you from performing the work you have applied for? If YES, please give details (including dates). 2. Were you born in Australia? If NO, please give details of your citizenship, permanent residency or working visa (include copy of relevant documentation). 3. HammondCare recommends that workers continue to be made aware of the recommendations with regards to immunisation against Hepatitis B and Influenza as advised by the Department of Health. Although not compulsory, it is recommended that all workers know their vaccination and immunity (serology) status. How to Apply Please send your resume and a covering letter addressing the above selection criteria to: Praneel Anand Level 2, 447 Kent Street Sydney NSW 2000 Or your application and cover letter to: panand@hammond.com.au

2 2. Context and Scope HammondCare is an independent Christian charity that exists to improve quality of life for people in need. We specialise in aged and dementia care, palliative care, rehabilitation, mental health services for older people, and other related health and aged care services. HammondCare seeks to embed evidence based best practice in its services and we provide these services through home care, subacute hospitals and residential aged care. Bringing these health, hospital and aged care services together, HammondCare has been able to develop innovative, flexible care models designed to serve people with complex health or aged care needs, regardless of their circumstances. HammondCare works to provide its staff with support, career development opportunities, education, responsibility and recognition, work/life balance, and satisfying roles. Summary of Position To ensure that HammondCare gets the best value from its investment in business systems Configure and support the business applications upon which the business relies Working with the business in identifying and proposing application system changes, better uses, enhancements, reports and developments and liaising with appropriate vendors, users and the ICT Team Support and enable end-users including the review and amendment of data Ensure that there is provision of reliable quality data, Support system maintenance and the development of reports that can be used to realise the full value of the knowledge that is contained within the data held in each of the systems. Maintain high levels of effective communication and collaborative action with key ICT team members to ensure system operational viability Have a planned, managed and technically excellent strategy for managing the system demands 3. Key responsibilities Responsibilities Capability Outcomes 1.0 Applications Maintenance, availability and security Delivering Results Adapting Approaches Assist in review and maintain user access and process profiles and security levels Work with systems administrators and assist them in ensuring that: o applications are maintained at appropriate release levels o licensing of applications is maintained to ensure compliance o upgrades and changes are approved and thoroughly tested before going to production Support the system administrators in performing regular data

3 Responsibilities Capability Outcomes 2.0 Business Systems Empowerment Working Effectively with Others Delivering Results 3.0 Business Analytics Working Effectively with Others Delivering Results cleansing, maintenance and monitoring of applications Work with end users, operational managers, and ICT to gain optimised performance and usage of systems by surveying and analysing work methods, procedures, user requirements, options, possibilities and making recommendations Participate in multi-disciplinary project team; facilitate and assist in business analysis and requirements gathering Develop new features, enhancements and customisations for in-house managed (development) applications Conduct training for applications in conjunction with business owners Provide day to day support to end users and ensuring service desk tickets are logged Transfer application knowledge and associated documentation (including service plan and application procedures) to the ICT service desk to facilitate robust service support for new and upgraded applications Provide 2nd level support for complex application issues and coordinate and monitor the efforts of suppliers in dealing with business application requests Work with system owners to develop and/or maintain documentation for training and system support Assist Business Systems team in detailed flow charts and diagrams outlining systems capabilities and processes Assist business owners to interpret the information derived from reporting systems Assist business owners to interpret the information derived from reporting systems

4 Responsibilities Capability Outcomes Develop reports and access to information that meet the needs of the end user by analysing user needs, accurately identifying information to be provided, ensuring the information provided is accurate, current and insightful and presenting this information in a clear, concise and unambiguous manner. 4.0 Communication and Teamwork Working Effectively with Others Demonstrates Excellence in Work Communicate clearly, effectively and in a timely manner any issues or developments that impact the operations of ICT team Actively participate in team meetings, planning sessions Represent HammondCare to suppliers, partners and industry forums 5.0 Professional Development Demonstrates Excellence in Work Participate in the Annual Development Meeting process Continually update job knowledge by engaging in educational opportunities, reading professional publications, maintain industry networks and engage industry professional associations 4. Qualifications Work Experience Skills and Competencies Personal Attributes 1. Commitment to engage and align with HammondCare s Christian Mission, Motivation and Mission in Action. 2. A minimum of 5 years experience in an information systems discipline, including 2-3 years specifically supporting Salesforce systems 3. Significant practical experience in Salesforce administration and declarative development, including configuration, customisation, reports, dashboards, and workflow 4. Experience with DemandTools highly regarded 5. Demonstrated experience in specifying and implementing business applications 6. Significant practical experience in an end user support role 7. Ability to work independently and as part of a team 8. High level communication and interpersonal skills 9. Strong planning and organising skills with the ability to prioritise tasks to meet deadlines 10. Excellent analytical skills and attention to detail 11. Expert computer skills including end user device operating systems, applications, and device life cycle management systems 12. Salesforce professional certification (ADMIN 201, DEV 201, or Platform App Builder) highly regarded 13. Tertiary qualifications in information systems or a related discipline is desirable 14. Basic SQL programming skills, basic working knowledge of MS SQL Server & experience in MS BI stack desirable

5 15. Capabilities for the Role Work Steam A Capability Description Behavioural Indicators Work Stream A Mission in Action Live the Mission Providing Leadership Working Effectively with Others Delivering Results Demonstrates Excellence in Work Adapting Approaches Align with HammondCare culture and values, and shape the culture by demonstrating the Mission in action Serving Others and Working Together. Lead self and others by seeking feedback and taking responsibility for personal and professional development. Empower others to develop the 6 capabilities to meet HammondCare s future directions. Serve people with passion, working together to focus on the needs of those we serve. Being deliberate about communication to engage others and achieve outcomes. Proactively partner and collaborate across teams and portfolios. Demonstrate self-awareness and motivation, and help others develop greater self-awareness. Perform the requirements of the role well and ensure role expectations and objectives are met. Solve problems effectively, ensuring that issues are fully understood. Manage performance and evaluate outcomes. Follow HammondCare s mission and apply evidence based practice to the way you work. Adapt to changing circumstances and perform role effectively in an environment of ambiguity and complexity. Embrace innovation by recognising situations or conditions where change is needed and influence others to improve. Demonstrates a strong understanding of the HC Mission, Motivation and Mission in Action and ensures that judgements, decisions and actions are aligned. Serves as a role model that other people want to follow. Commits to continuous development. Motivates oneself. Facilitates the improved performance of others by providing advice and guidance. Ensures the primary focus is on the needs of the people we serve. Seeks to see things from their point of view. Relates well, acts professionally and actively participates as a member of a team (includes everyone you work with and serve) and contributes to improving quality of life for those you serve. Has self-awareness; is open to feedback and seeks to understand how your actions and behaviours impact on others. Achieves day-to-day responsibilities and meets expectations. Recognises the activities needed to get things done. Completes role responsibilities without close supervision. Uses skills and knowledge to make effective decisions ensuring that issues are fully understood; options explored and others are consulted. Uses knowledge and skills to perform your role at the standard HC expects and follows through on tasks to completion. Implements HC policies and procedures relevant to your role. Actively seeks improved work methods. Safeguards and maintains the organisations financial, physical and intellectual assets within scope of role. Re-prioritises work to meet changing needs. Proactively asks questions to clarify issues where there is uncertainty. Is flexible and open to change. Identify opportunities to improve the way you work.

6 5. HammondCare s Motivation, Mission and