Role Profile. Grade: Post No.: Senior Data and Systems Officer (Social Care and EI)

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1 Role Profile Service: Location: Job Title: Grade: Post No.: Reports to: Family Services Systems Analyst Senior Data and Systems Officer (Social Care and EI) 1. Purpose of Job: Provide systems administration support the for data systems ensuring they enhance and maximise the efficiency and effectiveness of the service and enable it to meet its statutory duties Support the processes involved in key and statutory returns so they are prepared and distributed/uploaded accurately, on time, and to format, and support the timely generation and distribution of standard and bespoke data reports in order to meet business needs and statutory requirements Ensure that data and systems are of a high quality, supports business requirements, and are developed and maintained to ensure to enhance and maximise the efficiency and effectiveness 2. Key accountabilities/duties/responsibilities: Ensure the integrity and accuracy of data is maintained at all time, and data is held, transferred and used in a secure manner and in accordance with local, corporate and statutory guidelines. Support the administration of Children s Service ICT systems including specialist system admin functions, user management and testing functionality for new releases Support the administration of existing workflows, templates and other functionality in systems to ensure they reflect current legislation and other business requirements.

2 Support the timely generation, analysis and distribution of standard and bespoke data reports in order to meet business requirements, including management information and statutory returns. Administer existing and specify new data reports for creation from management information systems including the testing and communication to users Create data reports from management information systems to support data quality or provide performance information Provide a lead role in the completion of key and statutory data returns. Ensure they are prepared and distributed/uploaded accurately, on time, and to format. Ensure systems are maintained to support the completion of key and statutory returns following updates from suppliers and central government. Work on projects as required to help improve systems, data or business processes Coordinate and track responses to FOIs, data subject access and other requests to ensure they are responded to appropriately and within timescales. Enable and encourage service users to generate their own reports where this is judged a more efficient use of resources, using the data reporting tools available To develop and maintain an understanding of the service s business processes. Keep abreast of the latest developments in current practice and technical developments Share knowledge across data and systems team to support shared understanding, best practice and information sharing. 3. Promotion of Corporate Values To ensure that customer care is maintained to the agreed standards according to the council s values. To ensure that a high level of confidentiality is maintained in all aspects of work. 4. Flexibility In order to deliver the service effectively, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above and which is on occasion outside of normal working hours and/or at locations that differ from the primary place of work. Such duties, however, will fall within the scope of the post, at the appropriate grade. 5. The Council s Commitment to Equality

3 To deliver the council s commitment to equality of opportunity in the provision of its services. All staff are expected to promote equality in the work place and in the services the council delivers.

4 PERSON SPECIFICATION Service: Location: Job Title: Family Services Helpdesk Officer Grade: Post No.: Reports to: Senior Data and Systems Officer (Social Care and EI) Knowledge, training and experience Experience of computer systems and specialist software such as that used in the service Experience of specialist tools used for designing forms, writing reports and changing workflows Experience of Electronic Document Records Management Systems Knowledge of business processes in relation to Social Care, Early Intervention and Early Years Proven competency to handle personal and sensitive personal information in a secure and appropriate manner. Successful experience and /or knowledge of working within a local Authority, or in an equivalent organisation/ environment Understanding of the principals of safeguarding with a record of achievement and commitment in improving the safeguarding of children and young people. Skills

5 Planning, organising and controlling skills Ability to deliver successful and innovative solutions to business challenges Evidence of effective delivery in a demanding environment Ability to manage complex workloads and meet tight deadlines Highly accurate and efficient, producing high quality, accurate and timely work Communication and influencing skills Evidence of ability to communicate potentially complex issues in an effective and clear style. Ability to advise, persuade and influence stakeholders in a professional and effective manner. Excellent written and verbal skills. Ability to communicate accurately and appropriately with members of the public and senior management. Proven ability to deliver high standards of customer care. Ability to work effectively flexibly and constructively with colleagues in a team where team members work positively to a shared goal. Ability to work effectively with senior managers, staff and external partners to establish confidence trust and credibility. Ability to build and nurture good working relationships with Colleagues and other stakeholders. Initiative and Innovation skills Highly skilled in the use of standard Microsoft Office products such as Word, Excel and PowerPoint Highly computer literate with the ability to develop and impart specialist knowledge and expertise. Ability to analyse complex information quickly, reaching and articulating decisions with clarity Proven ability to manage large amounts of data and manipulate it as required Experience of electronic form design, process mapping and workflow based tools Supplementary Information Form Post Title

6 Service Area Job Ref Number For office use None Budget management accountability none Staff management accountability none Physical effort Office based working environment Working environment

7 Role Profile Checklist 1 The role profile contains a job purpose statement that clearly and concisely describes the overall purpose of the job. This should be a short statement, usually 2 or 3 sentences at the most. 2 The role profile contains a number of accountability or responsibility statements that describe the role in more detail. 3 The role profile contains a person specification that clearly details the knowledge, skills and experience required by somebody to carry out the job. 4 The role profile contains the level and type of qualification (or equivalent experience) required to carry out the job 5 The SIF contains specific information concerning accountability for managing or monitoring budgets and/or the management or supervision of other people. 6 The SIF contains specific information concerning the physical effort and/or working conditions experienced in the role. (over and above normal office environment) DECLARATIONS This role profile and supplementary information form provides a fair reflection of the responsibilities, duties and demands of the role and the knowledge, skills and competencies required to carry it out. Line manager to tick the appropriate boxes below: 1 Consulted with individual jobholder if applicable (do not tick if the job covers more than one jobholder) 2 Consulted with group/sample of jobholders if applicable (do not tick if the job covers just one jobholder) 3 Trades union involved in the update process if applicable (please tick if a trade union representative has been involved in the update process. For example, if the individual is a union member and requested their rep be involved or where there are larger groups of employees) Print Line Manager Print Head of Service Sign Sign Date Date

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