Building Project Management Capability in Law Firms

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Lisa Kelley
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1 Building Project Management Capability in Law Firms Antonia Adams November 2014 Operational Leaders in Legal Conference

2 Agenda My Background Projects at Clifford Chance Continuous Improvement at Clifford Chance Why is it hard (building project management capability in law firms)? What we have tried What we have learnt 2

3 My Background Physics Manufacturing Systems Manufacturing Services Decompose to better understand and manage 3

4 Projects at Clifford Chance Keep knowledge in house IT Projects + Global Programme Group Understand how to deploy change Central investment pot Business Projects 4

5 Continuous Improvement at Clifford Chance Practitioners 6 strong team 200 part-time Start 2009 Quasi-legal projects Across 25 offices And many clients Legal Building Project Management Capability in Law Firms September 08 5

6 Why is it hard building project management capability in law firms when it is a growth area? Manufacturing Oil and Gas 15.7 million new project management roles will be added globally across seven project-intensive industries by PMI Construction Business Services Finance and Insurance Information Services Utilities 6

7 Project Management Core Principle No 1 Isolates the management aspects of project work from specialist contributions PRINCE 2 7

8 Project Management Core Principle No 2 Generic based on proven principles PRINCE 2 8

9 What I do is just too difficult for any one else to understand - never mind manage! 9

10 And you won t convince me otherwise Degree Of Skepticism Comparing lawyers versus the general public (Caliper Profile) Building Project Management Capability in Law Firms 10

11 What we have tried influencing the whole got us not very far 2011 Project Manager secondment M & A due diligence Legal work Administration BUT Project Management needs to be done by a lawyer 11

12 What we have tried influencing the parts TIME COST QUALITY The classic project management triangle

13 What we have tried influencing the parts COST Identify profitable Clients and matters + Make better informed decisions on staffing Focus on profitable work Analyse to understand drivers

14 What we have tried influencing the parts - COST Measure it my way Argue about it And give up Data from different places 14

15 What we have tried influencing the parts COST 15

16 What we have tried influencing the parts COST General Details Matter Number XXXXXXXXXX Practice Area Breakdown Office Breakdown Matter Description j;adflkfjad;klfjadk;jf;kadjaf Row Labels Total Value of Time Budget % Row Labels Total value of Time Budget % Matter Currency GBP Banking & Finance 7, London 114, Client YYYYYYYYY Capital Markets 117, Sydney Billing Partner ZZZZZZZZ Litigation&Dispute Resolution Beijing 2, Billing Associate Grand Total 126,350 Dubai 2, Partner Buddy Hong Kong Date of report New York Singapore Ltd 4, Overall financials Grand Total 126,350 Quote Forecast Closing Date Value of Time Time as percent of quote Cost of Disbursements 16

17 What we have tried influencing the parts - QUALITY Standard Checklist + Repeatable process Client satisfaction Assigned responsibility 17

18 What we have tried influencing the parts - QUALITY Independent advisor + Right person Client satisfaction Trusted advisor 18

19 What we have tried influencing the parts - TIME Disclosure review Distressed debt trade Average Duration Time to close 40% 50% 19

20 What we have tried influencing the fabric Training Project Management Managers Assistants Continuous Improvement Business Services Lawyers 20

21 What we have learnt One step at a time Make it specific to lawyers 21

22 What we have learnt Don t call it project management! 22

23 Building Project Management Capability in Law Firms Clifford Chance, 10 Upper Bank Street, London, E14 5JJ Clifford Chance 2014 Clifford Chance LLP is a limited liability partnership registered in England and Wales under number OC Registered office: 10 Upper Bank Street, London, E14 5JJ We use the word 'partner' to refer to a member of Clifford Chance LLP, or an employee or consultant with equivalent standing and qualifications

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