what to do in a mental health crisis If you feel unsafe and need immediate help
|
|
|
- Samuel Stephen Warren
- 7 years ago
- Views:
Transcription
1 South London and Maudsley NHS Foundation Trust Lewisham: what to do in a mental health crisis If you feel unsafe and need immediate help Go to your local A&E Department, where the psychiatric liaison team can help you (24 hours a day, 365 days of the year): University Hospital Lewisham Lewisham High Street Lewisham London SE13 6LH Tel: If you re with a community mental health team (CMHT) During the day first of all contact your community mental health team (CMHT) and ask for your care coordinator or duty worker:
2 If you need less urgent help During the day contact your GP Name of GP: Tel: Out of hours contact SELDOC, the Out of Hours GP service Tel: Call the SLaM 24 hour information line Tel: If you re with a community mental health team (CMHT) During the day please contact your community mental health team (CMHT) and ask for your care coordinator or duty worker: Name of team: Tel: Name of care coordinator:
3 Crisis: in distress who to call and where to go Samaritans Samaritans have heard many people s stories and you can discuss anything with them in complete confidence. You don t have to be suicidal to call for help. 24 hours a day 365 days a year Tel: SANEline Confidential emotional support, practical help and information for people with mental health problems. Tel: Waldron Health Centre This GP-led centre with long opening hours is in Amersham Vale, only a minute s walk from New Cross Station. 7 days a week, 8.00 am 8.00 pm. Tel: Social Services Out of hours Social Services Tel: Pharmacies To find details of local pharmacies visit NHS Choices and search Services Near You.
4 Other helpful organisations Lewisham Users Forum (LUF) A group of people with mental ill-health which meets to socialise, support each other and give feedback on mental health services. Tel luf88@hotmail.co.uk Mind Peer Support in Lewisham Provided by Bromley Mind, it offers communitybased activities, connections and opportunities for people with mental health difficulties living in Lewisham. Contact: megan.jamison@bromleymind.org.uk Family Health Isis FHI offers a range of culturally specific services for African/African Caribbean people. Tel: Web: Alcoholics Anonymous (AA) For help for problems with drinking see the website for details of local meetings National helpline: help@alcoholics-anonymous.org.uk Web: uk/?pageid=2 National Drugs Helpline (also known as Talk to Frank) Tel (24 hours a day)
5 No Panic helpline Helpline: Web: Carers Lewisham Advice, information, advocacy and support for carers. Tel: Lewisham Victim Support Offers practical advice and support and can provide a list of local solicitors. 300 Sangley Road, Catford SE6 2JT Tel Four in Ten, SLaM s lesbian, gay, bisexual and trans (LGBT) Peer Support Group Tel: peterv@metrocentreonline.org
6 South London and Maudsley NHS Foundation Trust If you d like a large print, audio, Braille or a translated version of this leaflet then please ask us. Contact SLaM SLaM switchboard: SLaM website: Patient Advice and Liaison Service (PALS) PALS is here to listen and support you in whatever way they can to ensure your experience at SLaM is a positive one. If you are not happy about something at SLaM then PALS will try to help you. If you decide you want to make a formal complaint PALS can advise you how to do this. PALS 24hr information line: PALS website: PALS pals@slam.nhs.uk Travel For the quickest way to plan your journey to a SLaM service try TfL s journey planner. TfL 24hr travel information: Reference: Date of Publication: Review Date: SLAM181 February 2014 February 2016
information for people who self-harm If you ve harmed yourself and you need IMMEDIATE and URGENT help:
South London and Maudsley NHS Foundation Trust Southwark: information for people who self-harm If you ve harmed yourself and you need IMMEDIATE and URGENT help: Phone 999 and ask for an ambulance Go to
Family intervention in psychosis
South London and Maudsley NHS Foundation Trust Family intervention in psychosis Information leaflet Family intervention in psychosis Even close relationships can be put under strain by mental health problems.
North Southwark Community Mental Health Team
South London and Maudsley NHS Foundation Trust North Southwark Community Mental Health Team Information for service users Page Who are we? We are a community mental health team for older adults in North
Crisis Resolution and Home Treatment Teams Newcastle, North Tyneside and Northumberland
Crisis Resolution and Home Treatment Teams Newcastle, North Tyneside and Northumberland Information for service users and carers Shining a light on the future Introduction We hope this leaflet will provide
Alcohol treatment Information for service users Page
South London and Maudsley NHS Foundation Trust Alcohol treatment Information for service users Page This leaflet tells you what you can expect during treatment for problems related to using alcohol. It's
Information for families, friends and carers of substance users
South London and Maudsley NHS Foundation Trust Information for families, friends and carers of substance users Drug and Alcohol Service (Lambeth) Page Drug and Alcohol service (Lambeth) The Drug and Alcohol
Care Programme Approach (CPA)
Care Programme Approach (CPA) The Care Programme Approach (CPA) is the system that is used to organise many people s care from 'secondary mental health services'. This factsheet explains what you should
Forensic Psychology Service
South London and Maudsley NHS Foundation Trust Forensic Psychology Service National and Specialist CAMHS Information for referrers Who do we see? This service is for young people 10-17 years who are engaged
Care Programme Approach (CPA)
Care Programme Approach (CPA) The Care Programme Approach (CPA) is used to plan many people s mental health care. This factsheet explains what it is, when you should get and when it might stop. The Care
Patient Experience Team (PET)
Patient Experience Team (PET) We are here to help with: Comments Concerns Compliments Complaints Information for patients This leaflet can be made available in other formats including large print, CD and
Suicidal feelings. How to cope
Suicidal feelings How to cope If you feel like you want to take your own life, reading this factsheet might help to make you feel better. This factsheet has some ideas for things you can do right now to
Understanding Bipolar Disorder
Barnet, Enfield and Haringey Mental Health NHS Trust Understanding Bipolar Disorder Information for patients and carers Page What is bipolar disorder? Bipolar disorder is a serious mental illness involving
Mid Essex. Specialist Psychosis Service
Mid Essex Specialist Psychosis Service What is psychosis? Why have you been referred to us? Psychosis is general term used to describe a number of symptoms. Some of the symptoms of psychosis include: False
Our patient transport services
Our patient transport services This leaflet explains what you can expect from patient transport services at Guy s and St Thomas. If you have any further questions, please speak to the patient transport
Guide to the 1983 Mental Health Act. For detained service users. South London and Maudsley NHS Foundation Trust Page
Guide to the 1983 Mental Health Act For detained service users South London and Maudsley NHS Foundation Trust Page SLaM A5 16pp temp (v7 PLAIN).ind1 1 22/09/2008 10:30:49 Introduction This booklet is for
Criminal Justice Liaison and Diversion Service Information Leaflet
Criminal Justice Liaison and Diversion Service Information Leaflet Shining a light on the future Introduction The Criminal Justice Liaison and Diversion Service offers advice and support for people with
Stroke Care at Princess Royal University Hospital
Networked Services Stroke Care at Princess Royal University Hospital Information for patients, relatives and carers This leaflet explains the care we provide in our stroke centre, which is one of eight
How do I give feedback or make a complaint about an NHS service?
How do I give feedback or make a complaint about an NHS service? I m not happy about something I d just like to say How do I? Most NHS care and treatment goes well but sometimes things can go wrong. If
Care Programme Approach
Care Programme Approach care plan What is Care Programme Approach? care programme approach Plan Care Programme Approach is also called CPA. CPA makes sure you get all the help you need to improve your
Methadone treatment Information for service users Page
South London and Maudsley NHS Foundation Trust Methadone treatment Information for service users Page What can happen if I stop using heroin? If you are addicted to or dependent on heroin, you develop
Complaints. How to raise your concerns
Complaints How to raise your concerns Raising your Concerns RNOH NHS Trust staff will do whatever they can to make sure you get quick, proper and fair treatment. However, sometimes things can go wrong
LEWISHAM MEDICAL CENTRE
LEWISHAM MEDICAL CENTRE 308 Lee High Road SE13 5PJ Telephone - 0208 318 0190 Fax 0208 318 1965 lewccg.g85023-general@nhs.net www.lewishammedicalcentre.nhs.uk Opening Times Monday Friday: 08.00 18.30 Thursday:
Your health, your rights Feedback and complaints: how to have a say about your care and have any concerns and complaints dealt with
Your health, your rights Feedback : how to have a say about your care and have any concerns and complaints dealt with Who is this factsheet for and what is it about? This factsheet is for anyone who uses
Section 117 after-care
Section 117 after-care Free services for people who have been sectioned This factsheet explains if you can get free after-care under section 117 (pronounced one-one-seven ) of the Mental Health Act 1983.
A step-by-step guide to making a complaint about health and social care
A step-by-step guide to making a complaint about health and social care www.healthwatchhampshire.co.uk Step by step Page 3 Are you concerned about something that is happening now? Do you need to make a
502-504 NEW CROSS ROAD LONDON SE14 6TJ TEL: 020 8694 1331 FAX:
DEPTFORD SURGERY 502-504 NEW CROSS ROAD LONDON SE14 6TJ TEL: 020 8694 1331 FAX: 020 8692 7374 Email - lewccg.g85711-general@nhs.net www.deptfordsurgery.nhs.uk PARTNERS Dr. Sarah Hawxwell MBBS DCH DRCOG
How did we do? Promoting hope and wellbeing together. How to raise a concern, make a complaint or give a positive comment about one of our services.
West London Mental Health NHS Trust How did we do? How to raise a concern, make a complaint or give a positive comment about one of our services. Promoting hope and wellbeing together What do you think
Complaints and Compliments
Complaints and Compliments Patient Advice and Liaison Service (PALS) Comments, Compliments, & Complaints If you require this document in an alternative format, i.e easy read, large text, audio, braille
What does the NHS Constitution mean for me? Can I get involved in decisions about my care?
What does the NHS Constitution mean for me? Can I get involved in decisions about my care? Why do we need an NHS Constitution? The NHS belongs to all of us The NHS is there for us from the moment we re
Your health, your rights
Your health, your rights Hospital waiting times: how quickly you should receive hospital care Who is this factsheet for and what is it about? This factsheet is for anyone who requires hospital treatment
How to compliment, comment or complain about our services
How to compliment, comment or complain about our services We welcome your compliments, comments and complaints NHS St Helens Clinical Commissioning Group (CCG) welcomes any comments you may have on the
Spirituality and religion at the end of life. Palliative Care, End of Life Care and Bereavement
Spirituality and religion at the end of life Palliative Care, End of Life Care and Bereavement This booklet uses easy words and pictures to help you get the information you need about cancer. You might
Information about how to pay compliments, raise concerns or complain about services at Lancashire Teaching Hospitals NHS Foundation Trust
Information about how to pay compliments, raise concerns or complain about services at Lancashire Teaching Hospitals NHS Foundation Trust This leaflet provides practical information on how you can provide
The Care Record Guarantee Our Guarantee for NHS Care Records in England
The Care Record Guarantee Our Guarantee for NHS Care Records in England Introduction In the National Health Service in England, we aim to provide you with the highest quality of healthcare. To do this,
Core Assessments. Information for Parents and Carers
Department for Children and Young People Core Assessments Information for Parents and Carers If you need this information in other languages, in large print, Braille or on audio tape, or any other help
Comments, compliments and complaints
Comments, compliments and complaints 02 Our commitment to engaging with the community We want to make sure we are open, honest and transparent commissioners of care. It is our intention to be truthful
Family members and significant others affected by the drug or alcohol use of another person
Family members and significant others affected by the drug or alcohol use of another person Having a member of your family, a relative or friend with problematic drug or alcohol use can be very distressing.
Service User Information Leaflet
Service User Information Leaflet Northumberland Recovery Partnership (NRP) The Northumberland Recovery Partnership (NRP) is a dedicated service for anyone in Northumberland experiencing problems with drugs
Making a complaint. The difference between making a complaint and clinical negligence
Macmillan and Cancerbackup have merged. Together we provide free, high quality information for all. Making a complaint This fact sheet is for people who want to make a complaint because they re unhappy
About POhWER NHS Complaints Advocacy. This guide will tell you what to expect if you decide to work with POhWER to make a complaint about the NHS
About POhWER NHS Complaints Advocacy This guide will tell you what to expect if you decide to work with POhWER to make a complaint about the NHS About POhWER NHS Complaints Advocacy Your Right to Complaints
Experiences count. We are here to listen. www.lpft.nhs.uk
Experiences count We are here to listen www.lpft.nhs.uk Experiences count Lincolnshire Partnership NHS Foundation Trust (LPFT) provides specialist health services for people with a learning disability,
Rethink 2008 www.rethink.org. the mental health act. essential information for parents and carers
Rethink 2008 www.rethink.org the mental health act essential information for parents and carers 1 About Rethink Rethink, the leading national mental health membership charity, works to help everyone affected
Are You Looking After Someone who has a Drug, Alcohol or Gambling Problem?
Are You Looking After Someone who has a Drug, Alcohol or Gambling Problem? East Dunbartonshire Community Addiction Team L.I.S.A WELCOME This leaflet is for anyone who cares for someone who is dependent
Treatments for Depression
Treatments for Depression This leaflet contains information about depression and how it can be treated Children and Families Community Services Mental Health Secure Services Specialist Services Adult Mental
Making a complaint about the NHS
Lothian Making a complaint about the NHS In the NHS in Scotland, we try to give you the best possible care and treatment. We value comments, good or bad, to help us improve the service. If you are not
Domestic violence. Information from Victim Support. www.victimsupport.org.uk
Domestic violence Information from Victim Support www.victimsupport.org.uk 1 What is domestic violence? Domestic violence is threats, violence or abuse between people who have a relationship with each
Domestic Abuse and Support Services Websites
Domestic Abuse and Support Services Websites This document was compiled in 2010 when every effort was made to ensure its accuracy. Please alert cedar if you become aware of updates, changes, deletions
Sunderland and Gateshead Community Acquired Brain Injury Service (CABIS) Patient Information Leaflet
Sunderland and Gateshead Community Acquired Brain Injury Service (CABIS) Patient Information Leaflet Shining a light on the future Sunderland and Gateshead Community Acquired Brain Injury Service [CABIS]
The CQC s approach to regulating urgent care. Ruth Rankine Deputy Chief Inspector for Primary Care CQC
The CQC s approach to regulating urgent care Ruth Rankine Deputy Chief Inspector for Primary Care CQC NHS Confederation Urgent and Emergency Care Forum Ruth Rankine Deputy Chief Inspector of General Practice
Occupational Therapy - Urgent Care Service South Tyneside
Occupational Therapy - Urgent Care Service South Tyneside Profile of Learning Opportunities February 2010 GUIDANCE FOR STUDENTS AND EDUCATORS This profile is a comprehensive document, detailing all the
Information about mental wellbeing services in Leeds
2013 update Information about mental wellbeing services in Leeds sunny low pressured depressed moderate high cloudy cold stormy thundery changeable settled fine Support in Leeds for you, your friends and
Addiction & Dependency Services in Bridgend County
Addiction & Dependency Services in Bridgend County MHM Wales 2015 Registered Company Number: 6468412 Charity Number: 1123842 Adfam National Address: 25 Corsham Street, London, N1 6DR Tel: 020 7553 7640
Report. Note for adult safeguarding boards on the Mental Health Crisis Concordat
Note for adult safeguarding boards on the Mental Health Crisis Concordat Report Note for adult safeguarding boards on the Mental Health Crisis Concordat 1 Introduction The Mental Health Crisis Concordat
A Carer s Guide to Depression in People with a Learning Disability
A Carer s Guide to Depression in People with a Learning Disability Fife Clinical Psychology Department Lynebank Hospital Halbeath Road Dunfermline Fife KY11 4UW Tel: 01383 565 210 December 2009 This booklet
1. What is post-traumatic stress disorder (PTSD)?
Post-traumatic stress disorder (PTSD) This factsheet has information about the symptoms and causes of posttraumatic stress disorder (PTSD). It says who might get PTSD and what treatment is available. You
Where to go for help and support. Organisations that may be useful sources of support for people affected by HIV
Where to go for help and support Organisations that may be useful sources of support for people affected by HIV HIV-Related Support: THT Oxford Help, counselling and support around HIV. Phone: 01865 243
Where can I go for free advice in Lewisham?
Hubs and advice agencies Disability Coalition (Deptford) Evelyn 190 Centre Refugee and Migrant Network 170 Community Project New Cross Hub Where can I go for free advice in? Carers Hub AgeUK Multi-lingual
Children's Therapy Services - Occupational Therapy
Children's Therapy Services - Occupational Therapy Our Occupational Therapists support babies, children and young people who have conditions which affect their physical and functional development. What
Haringey Local Safeguarding Children Board. A Guide for Parents and Carers. The Child Protection Process
A Guide for Parents and Carers The Child Protection Process www.haringey.gov.uk A Guide for Parents and Carers Introduction This booklet has been written to give you more information about what happens
A GUIDE FOR PEOPLE WITH HIV IN THEIR TEENS AND EARLY ADULTHOOD
student life going to university or College: A GUIDE FOR PEOPLE WITH HIV IN THEIR TEENS AND EARLY ADULTHOOD ncb.org.uk/lifelinks student life 2 So you re thinking of going to university or college and
Writing a complaint letter
Writing a complaint letter Writing a complaint letter General guidelines Who do I complain to? If you want to complain about a hospital or an ambulance service contact the Complaints Manager or the Chief
Domiciliary Service Care and support at home for elderly and disabled people
Department for Communities Domiciliary Service Care and support at home for elderly and disabled people Fact Sheet 10 (August 2015) If you are an older person or you have a disability, you may need some
Integrated Addiction Service
Contact details North Lanarkshire Integrated Addiction Services: Airdrie IAS Addiction Support Project, 81c Hallcraig Street, Airdrie ML6 6AW Tel: 01236 753341 Bellshill IAS Bellshill Cross Addiction Project
3. Rapid Impact Assessment summary report
Audit Risk Level: Low (Risk level will be added by EQIA steering group) 3. Rapid Impact Assessment summary report Each of the numbered sections below must be completed Interim report Final report X (Tick
Safeguarding adults from neglect and abuse
Safeguarding adults from neglect and abuse This leaflet explains what adult abuse is and tells you where to go in Leeds for advice and support. Introduction The Leeds Safeguarding Adults Partnership includes
Non-emergency Patient Transport (N.E.P.T)
Patient Services Non-emergency Patient Transport (N.E.P.T) A guide for patients and visitors If you need this information in another format or language, please telephone 01536 492510. Further information
Statement of Purpose. Child Protection/Safeguarding Service
Statement of Purpose Child Protection/Safeguarding Service 1. What we do Child Protection/Safeguarding is part of the South Eastern HSC Trust s Children s Services which provides services to ensure the
Children, Families & Education Directorate. Children s Social Services in Kent
Children, Families & Education Directorate Children s Social Services in Kent Photographs courtesy of www.johnbirdsall.co.uk Both the government s Every Child Matters framework and the Children Act 2004
Compliments, comments concerns and complaints
Compliments, comments concerns and complaints Introduction At Gateshead Health NHS Foundation Trust we work hard to deliver a first-class comprehensive health care service. We value the opinions of patients
PALS. Patient Advice and Liaison Service. Royal Manchester Children s Hospital. Saint Mary s Hospital. Manchester Royal Eye Hospital
Royal Children s Hospital Saint Mary s Hospital Royal Eye Hospital PALS Patient Advice and Liaison Service Royal Infirmary University Dental Hospital of Central Community Services Trafford General Stretford
NHS Complaints Advocacy. A step by step guide to making a complaint about the NHS. www.pohwer.net
NHS Complaints Advocacy A step by step guide to making a complaint about the NHS NHS Complaints Advocacy Important Information Please read this section before the rest of this guide to ensure you take
The Healthwatch Newham guide to local complaints services.
Xxxxxxxxxxxx Directory The Healthwatch Newham guide to local complaints services. Issue Date: 29 September 2014 Contents Page 2: Page 3: Tips on Complaining Services This guide has been produced by Healthwatch
If you have been raped or sexually assaulted abroad
If you have been raped or sexually assaulted abroad This leaflet is aimed at anyone who usually lives in Scotland and has been, or still is, travelling abroad. supported by the Scottish Government About
Eight principles for involving service users and carers
Eight principles for involving service users and carers Service users and carers are at the heart of planning and delivering better social care services If service users and carers are involved in planning
East Lancashire Community Rehabilitation Team (CRT) Service User Information
East Lancashire Community Rehabilitation Team (CRT) Service User Information 2 This Information Pack has been designed to help you understand who the Community Rehabilitation Team are and how we may be
Feedback and complaints: how to have a say about your care and have any concerns and complaints dealt with
Your health, your rights Feedback and complaints: how to have a say about your care and have any concerns and complaints dealt with Why has this factsheet been produced? This factsheet is for anyone who
University College London Hospitals. Psychological support services for people affected by cancer
University College London Hospitals Psychological support services for people affected by cancer 2 3 Introduction - the psychological impact of cancer The diagnosis and treatment of cancer can have a devastating
Complaints & Comments Leaflet
Church Road Medical Practice Complaints & Comments Leaflet LET THE PRACTICE KNOW YOUR VIEWS PARTNERS Dr D Y Patwala Dr N Mugerwa Please Print a Copy (Revised Sept 2013) 1 Complaints Information on Website
Symptoms of mania can include: 3
Bipolar Disorder This factsheet gives information on bipolar disorder. It explains the symptoms of bipolar disorder, treatments and ways to manage symptoms. It also covers what treatment the National Institute
See It Stop It Support Us
See It Stop It Support Us This is an EasyRead version of: See It Stop It Support Us by Hampshire County Council These people helped us with the book: Hampshire County Council Adult Services and Hampshire
Looking after someone with Depression or Anxiety. Providing services we would be happy for our own families to use
Looking after someone with Depression or Anxiety Providing services we would be happy for our own families to use About this booklet: Picking up this booklet means that you are looking after someone with
Making a Complaint about the NHS
Making a Complaint about the NHS Version 3 Produced in June 2009 Revision date June 2011 In the NHS in Scotland, we try to give you the best possible care and treatment. We value comments, good or bad,
MANAGEMENT OF STRESS AT WORK POLICY
MANAGEMENT OF STRESS AT WORK POLICY Co-ordinator: Director of HR Reviewer: Grampian Area Partnership Forum Approver: Grampian Area Partnership Forum Signature Signature Signature Identifier: NHS/OH&S/Pol
NHS Nene and NHS Corby Clinical Commissioning Groups INTEGRATED COMPLAINTS HANDLING POLICY
NHS Nene and NHS Corby Clinical Commissioning Groups INTEGRATED COMPLAINTS HANDLING POLICY Approved : 10 December 2013 by the Quality Committee Ratified : 17 December 2013 by the Governing Body of NHS
IL03: How to make a comment, complaint or compliment
April 2015 IL03: How to make a comment, complaint or compliment We welcome all your views. Comments We d like to hear from you if you have a suggestion on how we can improve our service. You can write
This factsheets covers:
Healthcare in Prison Prisoners should have the same access to healthcare services as everyone else. This factsheet looks at what health services you can get if you are in prison and what to do if you are
Getting help for a drug problem A guide to treatment
Getting help for a drug problem A guide to treatment Who we are The National Treatment Agency for Substance Misuse is part of the National Health Service. We were set up in 2001 to increase the numbers
Comments, concerns, compliments and complaints
Comments, concerns, compliments and complaints Patient Information Making a comment or raising a concern If you have something to say about any of our services please talk to a member of staff such as
Mindfulness-based stress reduction (MBSR)
Mindfulness-based stress reduction (MBSR) You are being given this information sheet because your treating team has suggested that mindfulness-based stress reduction (MBSR) may be helpful in your treatment.
Schizophrenia. This factsheet provides a basic description of schizophrenia, its symptoms and the treatments and support options available.
This factsheet provides a basic description of schizophrenia, its symptoms and the treatments and support options available. What is schizophrenia? Schizophrenia is a commonly misunderstood condition,
The New Inpatient Mental Health Model for Service Users, Carers and Families
The New Inpatient Mental Health Model for Service Users, Carers and Families Children and Families Community Services Mental Health Secure Services Specialist Services Introduction Lancashire Care NHS
Where to go for advice
Where to go for advice in and around Waverley www.waverley.gov.uk/housingoptions Information, advice and practical help with housing BPHA 03333 214044 www.helptobuyeastandsoutheast.uk.com Runs a number
NHS Constitution Patient & Public Quarter 4 report 2011/12
NHS Constitution Patient & Public Quarter 4 report 2011/12 1 Executive Summary The NHS Constitution was first published on 21 st January 2009. One of the primary aims of the Constitution is to set out
How to cope with loneliness. how to. cope with loneliness
How to cope with loneliness how to cope with loneliness How to cope with loneliness This booklet is for anyone who experiences loneliness. It is particularly relevant for people who feel that loneliness
Community Multiple Sclerosis Team Patient Information Leaflet
Community Multiple Sclerosis Team Patient Information Leaflet Shining a light on the future Introduction We hope this leaflet will provide you with information that you will find useful when attending
Fact sheet: Writing a complaint letter. General guidelines
Fact sheet: Writing a complaint letter General guidelines Who do I complain to? If you want to complain about a hospital or an ambulance service contact the Complaints Manager or the Chief Executive of
Code of Practice: Mental Health Act 1983
Code of Practice: Mental Health Act 1983 Easy Read version What is in this booklet About this booklet About the Mental Health Act About the Code of Practice Why the Code of Practice needs to change How
Raising Concerns or Complaints about NHS services
Raising Concerns or Complaints about NHS services Raising concerns and complaints A step by step guide Raising concerns and complaints Questions to ask yourself: 1. What am I concerned or dissatisfied
How do I complain about the service I get from the Child Support Agency? Information and guidance
How do I complain about the service I get from the Child Support Agency? Information and guidance What is this leaflet about? This leaflet explains how you can make a complaint about the service you have
Carer. Carers Strategy for Norfolk 2014-17. Working together to support carers in Norfolk
Carers Strategy for Norfolk 2014-17 Working together to support carers in Norfolk Outcome 1 Information on services and support Carers receive information in an appropriate and timely manner and in a way