JOB DESCRIPTION. Provide advice on the management aspects of implementing change

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1 JOB DESCRIPTION Job Title Affordable Housing Liaison Officer Barnet Band and scale range SCP Reports to Housing Development Partnership Manager Team Housing Development Partnership Team Service area Environment, Planning and Regeneration Budget responsibility ( ) None Purpose of Job: To develop and maintain partnerships with affordable housing providers to foster and drive joint working with the Council in addressing the boroughs housing priorities. Key accountabilities: Change and Improvement Support the delivery of the Council s Housing Strategy Provide advice on the management aspects of implementing change Corporate standards and Communication Represent the Council and actively engage at a variety of forums and working parties for the purpose of exchanging information, improving joint working, delivering better outcomes and enhancing the Council s reputation. Establish partnerships with Registered Providers (housing associations) in order to encourage that the housing services provided in Barnet supports the Council s overall housing strategy and wider objectives of other corporate strategies. Work collaboratively with Registered Providers (housing associations) operating in Barnet and develop and maintain effective systems for to ensure that they are consulted on issues relating to Council strategy, policy, practice that effect their areas of operation. Performance Information Monitoring and Reporting Lead on the comprehensive annual review of the performance of Registered Providers (housing associations) operating in Barnet in order to evaluate the performance of partners, and facilitate improvements where performance is unsatisfactory. Contributing to the setting and monitoring of performance indicators for Registered Providers to establish standards of good practice Maximise affordable homes through regular monitoring of all Registered Providers (housing associations) lettings in Barnet to ensure nomination

2 obligations are being met in accordance with local nomination agreements and S106 requirements. Specific Duties of the Role Develop and maintain close working relationships with Council services including Barnet Homes (housing needs and allocations), Housing Benefits, CAFT, social services teams and a wide range of other stakeholders, in order to facilitate the flow of information, encourage collaboration and cooperation to maximise the supply of new affordable housing. Negotiate with Registered Providers (housing associations) on nomination agreements for rented and shared ownership homes in Barnet and on site specific schemes. Monitor progress of affordable housing schemes which are on site keeping relevant services informed of completion dates. Carry out research as directed to support the work of the housing development partnership function. Investigate, analyse and respond promptly to customer complaints, Freedom of Information, requests and enquiries from Councillors, MPs concerning issues relating to the work of the Housing Development Partnership Team Ensure the accurate collection, analysis of data and information relating to the work of the Housing Development Partnership Team and produce reports as required. Develop and maintain the IT based record system for Registered Providers which includes the property database, stock condition, rents, tenant satisfaction and contact information. Maintain professional competence and keep abreast of policy developments in relation to housing through research and reading, attending relevant courses, meetings and supervision. As directed by the Housing Development Partnership Manager prepare reports and briefings to Committees, Councillors, Senior Managers and where appropriate present these reports to the relevant audience. Flexibility Work with a degree of flexibility required to perform work not specifically referred to above although falling within scope of the post at the appropriate grade Council s Commitment to Equalities

3 Deliver on the council s commitment to equality of opportunity both in the provision of services and as an employer. Promote equality in the work place and in the services the council delivers

4 PERSON SPECIFICATION Job Title Affordable Housing Liaison Officer Barnet Band and scale range SCP Reports to Housing Development Partnership Manager Team Housing Development Partnership Team Service area Environment, Planning and Regeneration Budget responsibility ( ) None Essential Qualifications required Type Professional qualifications/memberships Education Level required Housing qualification (desirable) or demonstrable evidence of working with housing providers Degree level in related subject (desirable) Technical / Knowledge Requirements Type IT skills Legislation Housing Associations Regulation Description Competent user of Microsoft Office tools and other relevant IT software necessary for the role An understanding of the housing policy and the scope and content of current legislation and regulations which affect and impact on housing providers and housing associations An understanding of a range of areas of public sector policy that impact on housing Extensive knowledge of housing associations and their areas of operation especially in the areas of housing management, rent setting and lettings Knowledge of the regulatory regime appropriate to registered providers Some knowledge and understanding of the role of partnerships, the private sector and the external market and the processes to harness resources and deliver housing projects

5 Behavioural Competencies Competency Change and improvement Influencing & negotiation Team working Communication skills Respecting others External partnership working Key to role Has proven competence in identifying the need for improvement and bringing about the necessary changes Maintain effective working relationships with colleagues in order to promote improvements and increased performance within the housing association sector Ability to respond to the changing legislative and policy agendas Ability to adapt to change in tasks at short notice Strong interpersonal skills with proven ability to support, influence and engage management, peers, stakeholders and partners Ability to take responsibility for proactively managing the risks and resolution of issues that may impact on housing association performance. Ability to work as part of a team Able to communicate effectively with colleagues and customers at all levels Ability to manage and maintain strong and sustainable professional relationships with colleagues, partners and stakeholders both internally and externally. Good written skills with a keen eye for detail; able to prepare accurate and intelligible reports to exacting standards and formats. Has proven excellent team working skills Commitment to promoting equalities in carrying out work and dealing with others Ability to represent the organisation at external meetings

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