Reality instead of Quality?

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1 Reality instead of Quality?...or challenges of fast software cycles at SAP ROLF SAUER SAP AG Engineering Methods January 2014 SAP

2 AGENDA SAP Product & Process Quality Reality Impact Factors SAP s Strategy to keep Quality Achievements Key Takeaways SAP

3 THAT S ME Studies of physics at Johann-Wolfgang-Goethe University in Frankfurt/Main 1996 Start at SAP 1999 Developer in Controlling 2000 Quality Specialist 2002 Project Lead for Quality in Financials 2004 Quality Program Accountable for Financials & Public Sector 2006 Operation Lead for Test at ByD 2008 Quality Program Accountable for Industry Solutions 2011 Quality Manager in CRM today: Process Manager for SAP SAP

4 SAP TODAY DEC ,000+ customers 120+ countries. 64,000+ employees 16,3 billion annual revenue 37 Languages 11,000+ partner companies 40-year history of innovation and growth. [1] SAP

5 WHAT S QUALITY SAP

6 FROM A DEFINITION POINT OF VIEW ISO : totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs. ISO : degree to which a set of inherent characteristics fulfils requirements. Modern: fitness for intended use SAP

7 SAP S QUALITY POLICY uality from a customer perspective Quality is, if the customer comes back and not the product! SAP

8 SAP S ISO 9001 CERTIFICATE SAP

9 PRODUCT QUALITY SAP

10 PRODUCT QUALITY & STANDARDS Mandatory quality attributes for product development Derived from ISO 9126 and ISO software quality model SAP

11 PRODUCT STANDARDS IN MORE DETAIL Product Standard Accessibility Business solution configuration Documentation Functional correctness Globalization Information lifecycle management Open source Operations and support Performance Security Software lifecycle Third party Usability Description Software accessible to disabled persons Adaptability to customer-specific business processes Documentation for customers Functionality Multilingual capability and internationalization Data archiving, data management, and information retention Controlled use of open source software Simple implementation and upgrade capability System performance and scalability High level of product security Shipment, installation, technical configuration, and upgrade or update Integration of software products from other providers User-friendliness...realized by software requirements SAP

12 PROCESS QUALITY SAP

13 SAP PROCESS FRAMEWORKS: PROGRESSION FROM PRODUCT INNOVATION LIFECYCLE (PIL) TO IDEA-TO-MARKET (I2M) I2M 2013 PIL Waterfall Model PIL Agile Adaption PIL Evolution 2010 Evolution to LEAN-based model SAP

14 SAP PROCESS FRAMEWORKS IN MORE DETAIL Dedicated sync points for all projects contributing to a software product version Check of completeness and correctness compliance with SAP Product Standards and completeness of architecture documents Q-Gate meeting Quality gates (Q-gates) P2P: Portfolio to Planning P2D: Planning to development D2P: Development to production P2R: Production to ramp-up: Decision on release to customer (RTC) SAP

15 TRACEABILITY Investment Decision * Yearly ~10-20 investment themes Business Business Case Case Business driven topics Product Backlog ***** Road Map Item MRD ** ERD Investment Area Cycle 1 Road Map Item Vertical Traceability Cycle 2 Cycle N User Story Map*** ACD **** Architecture driven topics Legend: * Investment decision based on a PPT, e.g. Gate 3 document ** Contains content of high level spec only MRD for cycle 1 is filled for that cycle / MRD contains the Solution and Product Vision *** Use User Story Mapping to determine the business scope **** Depending on the risk an architectural analysis needs to be done ***** Loose collection of Product ideas must not clash with road map Release Backlog Area (e.g. HCM) EPIC A EPIC B User Story 1 User Story 2 User Story N User Story 1 Horizontal Traceability User Story 2 User Story N AC AC AC AC Sprint Backlog (=Selected Backlog) Takt n Takt n+1 Applying TDD and ATDD Test Case Test Result Test Case Test Result Test Case Test Result Test Case Test Result AC AC AC AC AC = Acceptance Criteria Test Case Test Result Test Case Test Result Test Case Test Result Test Case Test Result SAP

16 REALITY VS. QUALITY SAP

17 REALITY IMPACT FACTORS Feature pressure Time pressure Cost pressure SAP

18 SAP S STRATEGY TO KEEP QUALITY SAP

19 SAP S LEAN & AGILE QUALITY STRATEGY EXCEED OUR CUSTOMERS EXPECTATIONS DEVELOP PEOPLE FIRST, THEN DEVELOP PRODUCTS USABLE SOFTWARE EACH TAKT TO AVOID REWORK AND TO ALLOW FAST FEEDBACK CYCLES EXCELLENT PROCESSES MEETING COMPLIANCE STANDARDS AND GOVERNANCE NEEDS SAP

20 EXCELLENT PROCESSES SAP

21 FLEXIBLE PROGRAM TASKS Product category and maturity determines process variants Maturity: Pilot, Early Adoption, Mass Market SAP

22 USABLE SOFTWARE EACH TAKT SAP

23 USABLE SOFTWARE EACH TAKT SAP

24 DEFINITION OF DONE Scrum Project with incomplete or variable done P P D P D P D P D S Undone Undone Undone Undone Scrum Project with complete, integrated done P P D P D P D P D P D S P Planning D Development S Stabilization SAP

25 DEVELOP PEOPLE FIRST (QUALITY MANAGEMENT AS AN EXAMPLE) SAP

26 CROSS FUNCTIONAL TEAMS WITH END-TO-END-RESPONSIBILITY Provide needed skills and competencies in each team Introduce new roles Product Owner, Scrum Master No separate Quality Assurance teams SAP

27 FROM QUALITY MANAGEMENT TO QUALITY ENGINEERING Old QM style New QE approach [2] [3] Governance and Control Quality in the Team SAP

28 Product Program TASKS OF QUALITY ENGINEERS Quality Program Account able (QPA) QPA works closely together with Program Lead and Delivery Manager in the program management team. QPA is accountable for planning & execution of all quality measures related to a program. QPA enables teams to deliver quality in respective shipment area Quality Product Engineer (QPE) QPE is usually member of a product team and works closely with the product owner QPE plans & executes q-measures in the product team (e.g. requirements inspections, integration tests) and enables the complete team to deliver in quality QPE defines specific quality requirements into the release backlog Quality Engineer (QE) QE is usually integrated member of a development team (team of ten) or member of an specialized testing team. QE acts as quality advocate and enables each development team member to deliver scope in the right quality QE acts as a professional tester who designs, executes and automates tests and enables implementation teams in test methodologies [Note: All team members design and execute tests QE supports as expert] SAP

29 EXCEED OUR CUSTOMERS EXPECTATIONS SAP

30 FROM Q-INDEX TO CUSTOMER QUALITY PERCEPTION Old Q-Index mainly based on process conformity and availability of deliverables. Example Product SAP

31 QUALITY BY DESIGN THINKING AND ENGINEERING EXCELLENCE Develop the right products the right way Scrum* TDD Unit Test Test Isolation Refactoring & ATDD Pair Programming Clean Code Retrospectives Continuous Integration Planning Exploratory Testing Team Work Automated UI Testing Backlog Estimation Design Thinking *or any other agile / iterative process Engineering Excellence SAP

32 ENGINEERING EXCELLENCE DESIGN THINKING Go to the user s environment in order to get inspiration SAP

33 ENGINEERING EXCELLENCE USER STORY MAPPING Whole team understands usage sequence and personas of the product SAP

34 ENGINEERING EXCELLENCE TEST DRIVEN DEVELOPMENT Pair programming Code Inspections SAP

35 ENGINEERING EXCELLENCE AGILE TESTING QUADRANTS Automated & Manual Manual Automated Special Tools Recommended method Original source: Brian Marick, adapted: Rolf Sauer SAP

36 WHAT HAVE WE ACHIEVED SO FAR? SAP

37 Das Comeback (FOCUS 22/2012, S. 122ff.) SAP THE CHANGE GETS NOTICED

38 RESULTS INCREASED EMPLOYEE SATISFACTION & BELIEF IN LEAN Source: Lean Survey May 2012 SAP

39 RESULTS IMPROVED QUALITY THROUGH ENGINEERING PRACTICES >50% of teams adopted TDD and Pair Programming >75% say Agile Software Engineering Practices produce better quality "The customer gave us a 9 out of 10 quality rating after customer validation." The product has a 10x reduction in defect-per-customer after implementing Agile Software Engineering practices. 84% thereof say we produce better quality without speed loss or even speed gain Source: Agile Software engineering Practice Survey 2012 SAP

40 RESULTS DEFECTS FOUND EARLIER Agile Mode Before Agile 0% 20% 40% 60% 80% 100% # of detected errors (normalized) Development Correction Assembly & Validation SAP

41 RESULTS FASTER GO TO MARKET Agile Mode Development Assembly & Validation Before Agile SAP

42 KEY TAKEAWAYS SAP

43 KEY TAKEAWAYS Think Customer Think Engineering Excellence Think Usable Software Each Takt SCRUM IN DEVELOPMENT TEAMS SAP

44 CONTACT THANK YOU Rolf Sauer SAP AG Engineering Methods SAP AG Dietmar-Hopp-Allee 16, Walldorf, Tel.: SAP

45 2012 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Excel, Outlook, PowerPoint, Silverlight, and Visual Studio are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, z10, z/vm, z/os, OS/390, zenterprise, PowerVM, Power Architecture, Power Systems, POWER7, POWER6+, POWER6, POWER, PowerHA, purescale, PowerPC, BladeCenter, System Storage, Storwize, XIV, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, AIX, Intelligent Miner, WebSphere, Tivoli, Informix, and Smarter Planet are trademarks or registered trademarks of IBM Corporation. Linux is the registered trademark of Linus Torvalds in the United States and other countries. Adobe, the Adobe logo, Acrobat, PostScript, and Reader are trademarks or registered trademarks of Adobe Systems Incorporated in the United States and other countries. Oracle and Java are registered trademarks of Oracle and its affiliates. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems Inc. HTML, XML, XHTML, and W3C are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts Institute of Technology. Apple, App Store, ibooks, ipad, iphone, iphoto, ipod, itunes, Multi-Touch, Objective-C, Retina, Safari, Siri, and Xcode are trademarks or registered trademarks of Apple Inc. IOS is a registered trademark of Cisco Systems Inc. RIM, BlackBerry, BBM, BlackBerry Curve, BlackBerry Bold, BlackBerry Pearl, BlackBerry Torch, BlackBerry Storm, BlackBerry Storm2, BlackBerry PlayBook, and BlackBerry App World are trademarks or registered trademarks of Research in Motion Limited. Google App Engine, Google Apps, Google Checkout, Google Data API, Google Maps, Google Mobile Ads, Google Mobile Updater, Google Mobile, Google Store, Google Sync, Google Updater, Google Voice, Google Mail, Gmail, YouTube, Dalvik and Android are trademarks or registered trademarks of Google Inc. INTERMEC is a registered trademark of Intermec Technologies Corporation. Wi-Fi is a registered trademark of Wi-Fi Alliance. Bluetooth is a registered trademark of Bluetooth SIG Inc. Motorola is a registered trademark of Motorola Trademark Holdings LLC. Computop is a registered trademark of Computop Wirtschaftsinformatik GmbH. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, SAP HANA, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company. Sybase and Adaptive Server, ianywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase Inc. Sybase is an SAP company. Crossgate, EDDY, B2B 360, and B2B 360 Services are registered trademarks of Crossgate AG in Germany and other countries. Crossgate is an SAP company. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG.

46 Disclaimer This presentation outlines our general product & process direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.

47 PICTURE LIST [1] SAP: https://www.sapbrandtools.com/content/home.php > SAP EMEA/APJ [2] Police man [3] Team https://www.sapbrandtools.com/content/home.php > SAP EMEA/APJ * SAP

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