Once you are finished reading this, Find a partner, recall, and discuss: A time when you felt motivated, recognized, or valued at work
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1 Icebreaker Once you are finished reading this, Find a partner, recall, and discuss: A time when you felt motivated, recognized, or valued at work Copyrighted
2 A program customized for PMI Mile HI Symposium How to be the Project Manager everyone wants to work for. Six secrets to motivate your team. Presented by Tiffany Dahlberg
3 Six Secrets 1. Learn what Motivation is 2. Apply Motivational Theories 3. Understand what Motivates People 4. Reveal the Benefits of Rewards and Recognition 5. Decide how to Reward and Recognize People 6. Create Top 10 ways to Motivate Team Members Copyrighted
4 Copyrighted
5 What is Motivation? Motivation refers to the forces within an individual that account for the direction, level, and persistence of effort expended at work. (Schermerhorn, Hunt, and Osborn) Direction Level Persistence Copyrighted
6 Three Motivational Theory Categories 1. Reinforcement: behavior and outcome 2. Content: needs 3. Process: thoughts These theories only address North American culture. Copyrighted
7 Herzberg s Two-Factor Theory Copyrighted
8 Hygiene factors vs. Motivators Copyrighted
9 McClelland s Three Needs Theory Achievement Affiliation Influence Copyrighted
10 Achievement Copyrighted
11 Affiliation Copyrighted
12 Influence Copyrighted
13 McClelland s Three Needs Theory Achievement Affiliation Influence Copyrighted
14 Vroom s Expectancy Theory Copyrighted
15 Assess and Apply all Three Theories 1. Frederick Herzberg s Two-Factor Theory 2. David McClelland s Three Needs Theory 3. Victor Vroom s Expectancy Theory Copyrighted
16 What motivates employees? 66% 83% Copyrighted
17 What motivates people? Factors: Supervisors Employees Good Pay 1 5 Job Security 2 4 Promotion and Growth 3 6 Good Working Conditions 4 7 Interesting Work 5 1 Tactful Discipline 6 10 Personal Loyalty of the Supervisor 7 8 Full Appreciation of Work Done 8 2 Help with Personal Problems 9 9 Feeling of Being in on Things 10 3 Copyrighted
18 Copyrighted
19 The Business Case According to Maritz s study, employees who are completely satisfied with a company s recognition program are: 11 times as likely to be satisfied with their jobs (76 percent vs. 7 percent). Seven times as likely to spend their careers with the company (63 percent vs. 9 percent). Seven times as likely to recommend their organization to others (80 percent vs. 12 percent). Almost five times as likely to feel highly valued at work (73 percent vs. 16 percent). Copyrighted
20 Why should you recognize and reward people? Reduce Turnover Increase Productivity Increase Loyalty Increase Morale Increase Quality Increase Teamwork Increase Communication Increase Customer Satisfaction Decrease Stress Attract High Quality People Copyrighted
21 One kind word can warm three winter months. Japanese proverb Copyrighted
22 How to reward and recognize people Timely Individual Positive Useful Sincere and Specific Copyrighted
23 Why should you care? More than half (55 percent) of those surveyed agree or strongly agree that the quality of a company s recognition efforts affects how they perform their job, but only 10 percent are completely satisfied with their company s rewards program. - Maritz Incentives poll Copyrighted
24 What do you need to know to implement a rewards and recognition program? What is the culture at our organization? How do we do things around here? What is valuable to people? What will the management team support? What resources do we have? What is the current program and what does or doesn t work? Copyrighted
25 Types of Rewards and Recognition Copyrighted
26 Top 10 ways to motivate people 1. Break into to teams. 2. Brainstorm Top 10 ways to motivate team members. 3. You have 5 minutes to document your list. Get started! 4. When you are finished, choose a spokesperson to share your list with everyone. Copyrighted
27 Summary 1. Learn what Motivation is 2. Apply Motivational Theories 3. Understand what Motivates People 4. Reveal the Benefits of Rewards and Recognition 5. Decide how to Reward and Recognize People 6. Create Top 10 ways to Motivate Team Members Copyrighted
28 #1 Secret to Motivate Your Team Copyrighted
29 Thank you for your participation! Please complete the Evaluation form. For more information or help on how to effectively implement a reward and recognition program within your organization, contact Tiffany Dahlberg at Ready2ACT,, (720) Copyrighted
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