Information Security Policy ISO 27001:2013 Version 2.6. June 2016

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1 Information Policy ISO 27001:2013 Version 2.6 June 2016

2 Information Policy A safe and secure working environment is fundamental to business success and we seek to protect our personnel, physical assets, information, company and customers reputation from harm. Purpose This document outlines ByBox s commitment to information security. It outlines our approach, implementation of the Information Management System (ISMS) and how this is verified by external certification to ISO 27001:2013 standard. Implementation - We will: Identify and regularly assess security threats to business operations and manage associated risks. Define and implement specific controls and procedures to ensure the confidentiality, availability and integrity of all forms of business and personal data. Develop and maintain effective Management processes to mitigate or minimise identified risks by the use of proactive and cost effective measures and procedures. Protect all company assets, including personnel, corporate reputation, business information and systems, physical property and key business processes from harm. Record, analyse and investigate all reported security incidents and irregularities to develop improvements to prevent their recurrence. Consider security in all aspects of business operations and planning. Expect a positive commitment to security by all levels of management and provide sufficient resources commensurate with the assessed risks. Conduct security operations in compliance with ByBox s business principles, national legal requirements and international standards. Where practical we will improve on the performance standards specified. Produce and test response, contingency and business interruption plans to cover all foreseeable events to minimise the impact of any incident or emergency and train personnel in their effective and efficient implementation. Introduce and maintain active programmes to develop security awareness and responsibility among all employees and contractors. Ensure compliance with this policy through a process of education, training, review and audit. This Policy will be made available to employees, customers, suppliers and the public. Dan Turner, CTO. February 2014

3 Management of Information ByBox defines Information as protecting and preserving the confidentiality, integrity, authenticity, availability, and reliability of information assets. Assets are both tangible and intangible things that have a value to the organisation and/or its interested parties. The objectives of our Information Management System (ISMS) are based on a continual formal risk assessment process. Having identified and assessed risks to ourselves, and other interested parties, we select and resource specific information security controls. These are summarised in our current Statement of Applicability. We are committed to meeting the requirements of information security good practice, satisfying applicable requirements and seeking ways in which we can improve our security to mitigate new risks. To this end, we maintain an Information Management System (ISMS) which complies with the requirements of the ISO 27001:2013 standard. Everyone within ByBox has an important role to play in maintaining security of information, each with their own specific tasks, and responsibilities, within the ISMS. We support staff efforts to secure information through continual staff training and awareness activities. The assignment of general and specific responsibilities for the management of the Information system is contained within the ISMS Manual. To oversee Information we have established the Information Management Group to manage the implementation, application, improvement and supervision of the ISMS. Deviations and exceptions will be managed through this team, using the formal corrective action procedures detailed in the ISMS Manual. This policy is subject to annual review to ensure that, at a strategic level, it addresses the evolving information security threats and objectives needed for the organisation to be successful. It will also be used to demonstrate commitment to the continual improvement of the ISMS.

4 Measurable Objectives To ensure the continued suitability and effectiveness of the Information Management System within ByBox, a number of measurable objectives have been established. These objectives shall be monitored and reviewed as part of the ongoing measurement and metrics activities, and the Management Review process. These objectives include: * Functional Group Owners; - Head of, - Head of, - Head of (From ISM Group) Objective Measurement Functional Group * To protect the integrity, availability and confidentiality of business and customer information The number of security incidents relating to the loss of data or breaches of confidentiality The number of infected systems/ malware issues reported Changing risk profile Unapproved software issues logged Systems/Network availability report Change requests logged/ approved/ completed Number of Confidential information issues logged Penetration Testing issues recorded by criticality/ issues resolved Specialist security training (security & ) planned/ delivered To protect the organisation's information assets from theft, abuse, misuse and any form of damage The number/ value of security incidents relating to the loss/theft of equipment Information bearing assets lost/stolen To establish responsibility and accountability for information security in the organisation Staff awareness activities The number of people security trained or refreshed Internal audit measuring staff awareness and compliance including the percentage of staff polled who believe that their actions can have an impact on security Instances of non- compliance with policies and procedures Starters / leavers notices issued Starters / leavers notices processed To ensure that the organisation is able to continue its commercial activities in the event of significant information security incidents Number of incidents relating to service availability Quantity and success of business continuity testing Investigations instigated/ completed training and awareness activities planned / completed Internal & External audit actions outstanding/ completed Other Corrective Action Plan actions outstanding/ completed

5 Certification Scope Statement of Scope Information security covering; the management of the storage, handling and delivery of customer products, services, information and data; the provision of technical field services; the management of third party sub- contractors delivering these services; key suppliers; and their services as detailed in the Information Systems Supplier Log, including their associated risk profiles; the provision of and services; Warehouse and Distribution Centre operations based, in accordance with the latest Statement of Applicability. Individuals in Scope All ByBox employees, key suppliers, contractors and sub- contractors. Locations All ByBox locations. Assets and Technology Routing, switching and cabling infrastructure. Desktop and laptop devices. Servers and support systems. Mobile devices managed through the operation. Information held within the office and used when working remotely. Information hosted through key third parties used by the business operation. ByBox owned equipment within remote data centres. Applications provided through key third party suppliers. Applications developed, hosted and maintained by ByBox. Third- parties, covered by SLA External third- parties with any electronic access or use of confidential customer information, or a critical role to play in service delivery are managed with appropriate Service Level Agreements (SLAs) and associated processes.

6 Records ISMS Related Staff Training Records Risk Assessment and Risk Treatment Plan Internal Audit Reports External Audit Reports Record of Improvement Actions Management Review Minutes Record of Incidents Measures Report ISMS Supplier Log ISO References ISO 27001:2013 clauses 4.3, 5.2, 6.2 ISO 27001:2013 controls Annex A 5.1.1, Revision History Revision Date Change /07/ /08/2011 Reviewed measures /06/2012 Minor changes to audit schedule /12/201 Added to ByBox template /01/2014 Updated to incorporate ByBox policies /01/2014 Updated to meet ISO27001: /02/2014 Review measures /02/2014 Changed measures /10/2014 Review by ISM Group policy signed off /06/2016 Updated Company policy template

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