Healthcare Communication Resource
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- Buddy Pitts
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1 Healthcare Communication Resource To use with adults who have communication difficulties during their stay in hospital or during healthcare appointments By: Rosemary Walker & Helen Paterson Speech and Language Therapists Central London Community Healthcare NHS Trust.
2 Table of Contents 1) Introduction 2) Instructional Manual 3) Communication Topic Pages a. My Needs b. Feelings c. People d. Places e. Food/Drink f. Activities g. Medical Procedures h. Body Parts i. Transport j. Future k. Methods AAC l. Communication m. Swallowing Dangers n. Swallowing Drink o. Swallowing Food p. Days of the Week q. Months of the Year 4) Pain Scale & Horizontal Scale 5) Body 6) Direct Access Alphabet & Numbers 7) Makaton 8) British Sign Language
3 Healthcare Communication Resource Introduction The Healthcare Communication Resource was developed to help nurses, doctors, and other healthcare staff to communicate with patients who have communication difficulties. The difficulties may be due to learning disabilities, communication problems because of a stroke, Parkinson s Disease, or other neurological conditions, or because English is not a person s first language. This resource has been developed to ensure that the person with communication difficulties is assisted to understand what is happening to them, and also to enable that person to express him/herself to you. This book contains: information about why people may have difficulties understanding or communicating. useful tips you can use to improve communication. pages of pictures you can use to help with communication. This book is intended to be used with any patient receiving healthcare who has communication difficulties. Remember- check with the Speech and Language Therapist if you are not sure about the best way for a person to communicate or you need more help with this book.
4 How To Use Tips for Using this Communication Resource: Position the pictures where the person can either touch the picture or use their eyes to point to the picture they want. Make sure the patient is wearing glasses if they need these. The layout of the pictures: Red Box is the topic Yellow are yes and no Items in the blue box are words related to the topic. Using the book to explain something: Many people with communication impairments may have difficulty reading, and they may find it hard to understand when you explain things using just your speech: You can use the pictures and symbols to help you to get your message across. Also remember to: Speak in simple/short phrases Give the person time to respond, they may need extra time to process information and then use their speech muscles to form the words Use visual clues as well as your speech to help the person to understand e.g. use gestures, facial expressions pictures, objects, gestures, and signs If you are writing something down, use single words/short phrases e.g. FOOD
5 Using the book to help the persons tell you what they want to say: Some people with communication impairments do not communicate verbally, or their speech can be hard to understand. Pictures can help them to get their message across to you. Remember - A person may use a mixture of speech, gesture and pictures to get their message across. Use the yes and no to check what they are saying to you e.g. Do you want the ice-cream? Point here - yes or no Making Choices: Many people find it hard to make choices. Having pictures to look at will help them. If the person is able to spell, they could use a pen and paper, or spell out words on the alphabet chart in the book. If a person can not point, you can point to the pictures/letters for them, and get them to indicate when you get to the picture/letter they want. Note of Caution Not all people with a Learning Disability or communication problem after a stroke or head injury will take meaning from a picture, photo, or symbol. You can also use the actual object - like a cup or gown to help explain what you are trying to say. Always remember to check if the person has their own way of communicating or ask a close family or carer or a Speech and Language Therapist.
6 Healthcare Communication Resource Developed by: Rosemary Walker, Speech and Language Therapist Helen Paterson, Speech and Language Therapist. Central London Community Healthcare NHS Trust Consulted during this Process: Individuals with communication difficulties Speech and Language Therapists from Chelsea and Westminster Hospital and Imperial Healthcare Acute NHS Trust Community speech and Language Therapists in CLCH Nurses- clinic The Hospital Communication Resource was developed by collating information from different resources and assembling them in an original format. Resources used: Boardmaker Picture Symbols Photosymbols Hospital Communication Book, Learning Disability Partnership Board, Surrey. Talking Mats
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27 YES END OF WORD NEW WORD NO A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
28 British Sign Language
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