Thank you for your interest in the post of IT Technical Manager based in Vincent Square.

Transcription

1 RHS Recruitment RHS Garden Wisley Woking, Surrey, GU23 6QB Recruitment Line: Fax: Thank you for your interest in the post of IT Technical Manager based in Vincent Square. To apply, please complete the RHS Application Form and send with your CV and a covering note highlighting how you match the knowledge, experience and skills requirements of the role to: recruitment@rhs.org.uk. Please ensure you attach a completed Equal Opportunities Form from the downloads section. Your application should arrive by 4pm on the closing date which is Friday 1 st August If your application is successful, you will hear from us within four weeks of the closing date. In order for us to use our resources as effectively as possible, we have had to take the difficult decision not to contact candidates whose applications are unsuccessful and therefore, if you do not hear from us within this period, please be advised that we have not been able to shortlist your application on this occasion. Thank you for your interest and we wish you every success in your application. Reg charity no /SC038262

2 JOB DESCRIPTION Job Title: Department/Division: Reports to: Hours of Work: Location: [Other reports:] IT Technical Manager Information Technology Head of IT 35 hours per week, Monday Friday Vincent Square Contractors and project staff as required Staff reports: Technical Administrator x 1 Job Purpose: Dimensions: To manage the delivery of technical projects in accordance with the IT strategy and operational plans. Explore and evaluate opportunities available from new and existing technologies, recommending and justifying adoption where appropriate. The role will actively evaluate, plan and design technical solutions to deliver improvements and benefits to the IT environment that supports the Society, as well as the introduction of new services, applications and technologies. The role will require critical evaluation of new systems, applications and technologies against business requirements, formal justification and presentation of business proposals, and formal tendering and bid analysis to ensure that the Society achieves best value whilst developing relationships with value-added suppliers. All projects undertaken will be fully tested and documented before handover to the IT Operations and Helpdesk teams.

3 Accountabilities 1. Responsible for the RHS network design, including network security and change management. Ensure that network management and reporting services are in place and the IT Operations teams have effective working procedures to manage service delivery. 2. Instigate periodic risk analysis reviews and report on the security and resilience of the organisation s infrastructure and information systems. 3. Work with the Operations and Service Delivery Manager to develop best practice on IT security issues. 4. Carry out network design security audits and make recommendations to the IT Operations & Security Manager 5. Develop project plans to implement strategic program goals, identify milestones, resource needs, conduct project assessment, and perform task planning and budget recommendations. Ensure that projects are implemented successfully, achieving business objectives within required budget and timescale constraints. 6. Evaluate the IT budgets and make recommendations to the Head of IT 7. Present business cases to support new projects. Provide technical papers detailing the benefits, opportunity, impact and risks of technologies and processes to the Society. 8. Investigate unresolved technical support calls and escalated system related problems that cannot be resolved by the IT Helpdesk or Operations team and recommend solutions. 9. Carry out firmware, middleware and software evaluations and recommend implementation strategies to the relevant managers 10. Review potential changes in firmware, middleware and Microsoft software and provide a test platform to simulate and test implementation plans. 11. Research new technology and systems, and produce reports to present findings to the departments concerned, outlining the business benefits and costs 12. Assist with the development of the IT Contingency Plan, by recommending techniques and technologies to enable rapid recovery from a variety of disaster scenarios. 13. Assist the Head of IT with project and supplier reviews. 14. To be a member of the IT Contingency testing, damage assessment and recovery team.

4 15. To be available on a stand-by basis during periods of peak activity or business criticality 16. To adhere to current Health & Safety legislation and best practice in accordance with the Society s Health and Safety Policy Statement. 17. Responsibility for ensuring, so far as is reasonably practicable, the health, safety and welfare of their staff and volunteers; and that the activities for which they are responsible do not expose anyone to risks to their health or safety. Specific areas of responsibility include: ensuring staff and volunteers are adequately supervised, trained and provided with adequate instruction and information to carry out their work safely; ensuring that RHS procedures are followed and risk assessments are carried out; and procedures are in place to deal with emergencies. 18. To undertake any other duties as may reasonably be required of you in the post

5 PERSON SPECIFICATION IT Technical Manager KNOWLEDGE ESSENTIAL: 1. University degree in IT, Computer Sciences, Engineering or related field, or equivalent experience. 2. Proven technical knowledge within a Microsoft environment with a good understanding and working knowledge of current Windows Server operating systems and other Microsoft 'back office' Server technologies (Exchange, SQL, SCCM, SCOM etc.) and Active Directory 3. Strong understanding and experience of VMWare environments 4. Storage Area Network technologies and fibre fabric infrastructures 5. Strong understanding of the WAN and LAN network technologies 6. Data life-cycle management 7. Advanced knowledge of Windows 7, 8 and Office 2010/13 applications 8. Excellent understanding of current IT trends and issues 9. Strong understanding of IT security, anti-virus and patching, through to external system penetration testing 10. Excellent knowledge of information security management practices 11. Thin Client 12. Firewalls Cisco, Forefront TGS 13. TCP / IP 14. SQL Server 2008/2012 DESIRABLE: 15. Microsoft products certification 16. Familiarity with ITIL framework, processes, and procedures desirable 17. Database architecture and design. 18. Solid knowledge of the systems development life cycle and ITIL processes EXPERIENCE ESSENTIAL: 19. 1Proven significant experience in IT project delivery with strong experience of procurement processes. 20. Experience of managing a technical infrastructure and technical staff in a demanding delivery expectations and deployment standards. 21. Hands-on experience of building and maintaining IT infrastructure, networks and systems 22. Proven people management experience 23. Experience of project management and delivering projects in excess of 50,000

6 24. Wide range of technical experience with a minimum of three years in Windows OS, Microsoft Exchange, SAN, LAN/WAN, VoIP and Voice communications systems 25. Strong experience of project planning as well as rollback and continuity planning. 26. Good understanding of the technical development process in computer sciences, with the ability to discuss technical issues with both technicians and business users DESIRABLE: 27. Experience of implementing packaged solutions. 28. Experience of dealing with software houses and solution providers. SKILLS - JOB COMPETENCES ESSENTIAL: 29. Excellent written and verbal communication skills; able to clearly articulate ideas and methods to individuals and groups in a professional manner 30. Ability to analyse options to best determine a solution. 31. Excellent time management and the ability to effectively prioritise and execute tasks in a high-pressure environment; 32. Strong troubleshooting, analytical and problem solving ability 33. Flexible attitude and an ability to perform under pressure in a fast moving environment. 34. A commitment to quality and effective operating practices. 35. Demonstrate ability to lead a team effectively through coaching and by example 36. Forward thinking and formal planning approaches 37. Excellent customer service skills. Proven experience of dealing with customer queries in a professional and efficient manner 38. Commercially aware with a keenness to keep up to date with current IT trends. 39. Ability to communicate accurately and effectively in verbal and written English 40. Ability to travel as required, usually up to 7 days per year 41. Ability to stay away overnight as required, usually up to 5 nights per year

7 SKILLS - RHS COMPETENCES Planning (level 4) Able to plan and evaluate own work (plans have outcomes). Plans may involve others Change (level 4) Supports and communicates the need for change. Makes suggestions for changes within own and team role. Managing (level 4) Takes responsibility for and evaluates own work. Shows an interest in the work of and the needs of the team. Decisions (level 3) Decisions are consistent, thorough and systematic. Takes account of the impact of decisions on others. Teamwork (level 4) Works in a team as a leader or member. Supports and promotes teamwork. Communication (level 3) Encourages others to contribute ideas and points of view. Communication involves some negotiation and influencing of others. Commitment (level 4) Sets stretching goals to achieve own objectives. Focuses self and others on most important issues. Development (level 4) Shares own knowledge and information with others. Actively seeks out ways to gain wider or increasing experience, skills or knowledge. Customer Care (level 4) Actively seeks feedback on own/team performance and identifies opportunities to improve customer care within own role and/or team. Encourages and motivates self and others to exceed customer expectations Shaded areas indicate two/three RHS Competences that are particularly important for this role. They are addressed by the applicant, as part of the recruitment process. Numbers denote the level required on the RHS Competency Framework. 1=lower, 5=higher SKILLS - RHS MANAGEMENT COMPETENCES Leadership Measures an individual s ability to lead their team at the right level as defined in their job description. To engage and motivate their team, cascade the necessary messages and communications from the top, be approachable and listen, feedback the ideas and views of their team to their manager and take responsibility for the work of their team and encourage cross team working. Resources Measures an individual s ability to manage the resources within their control again, at the right level as defined in their job description. To understand what resources they have, to plan the use of these to meet team needs and objectives, to use them effectively and efficiently, to cut down on wastage of time, effort, cost etc, to review working practices and ensure they are appropriate and effective, to manage these resources when things change and to practice budgetary control. Updated: July 2014