B B 2 LIMA TOURS. Lima Tours is one of the top B2B companies in South America.

Transcription

1 YOUR OFFICE IN PERU

2 LIMA TOURS Since 1956, we have specialized in making Peru known abroad. We are the most prestigious tour operator with the longest track record in the country. Lima Tours is one of the top B2B companies in South America. We take pride in offering innovative, memorable experiences, taking care of every detail when designing and managing your clients trips. B B 2

3 LIMA TOURS CELEBRATES ITS DIAMOND ANNIVERSARY It was September 1956 when our founder, Eduardo R. Arrarte, had a vision for his new company: sharing our passion for Peru with the world. Today, sixty years later, we realize this vision every day with every guest, as Peru s most prestigious tour operator in the world. We would have not succeeded without the trust and support of good partners such as you, and we thank you for that. Let s celebrate our sixty years together!

4 4TH TIME WINNER OF THE BUSINESS CREATIVITY AWARD We are Peru s best destination management company, and we have received the national Business Creativity Award for innovative product designs, 4 times.

5 STRATEGIC PARTNERSHIPS We have established strategic partnerships all over the world.

6 OUR CERTIFICATIONS The Policy of the Lima Tours Integrated Management System is a written statement of its top management commitment. It communicates to the entire organization its decision of maintaining the efforts to achieve customer satisfaction and compliance with the requirements of ISO 9001 standard, and establishing the Safety and Occupational Health Management System pursuant to legal requirements and in accordance with OHSAS and SA8000 Social Accountability standards, which are a priority for performing operational and administrative procedures, and for developing responsible and sustainable tourism activities.

7 PACIFIC WORLD Our MICE team joined forces with Pacific World, a global agency that organizes events and conferences, with presence in over 30 countries in Asia, Africa, the Middle East and Europe. Pacific World has extensive experience in providing creative solutions based on logistical excellence for the management of meetings, incentives, congresses and events. Together we will offer global solutions to our clients, leveraging the 60 years experience acquired by Lima Tours in the creation of superb experiences in Peru, tailor-made for each guest.

8 WHY LIMA TOURS? Concierge Service - Use of ipads - Online Services Manual - Buses with oxygen-rich cabin - Lima Tours Sustainability - Ultimate Journeys - Lima Tours Foundation Lima Tours Experiences New Online Confirmation Platform 24/7 Customer Service. In case of emergency, you can call the following number 24 hours a day: (Only in Peru) (Only in Perú) (51)(1) (51) (51)

9 CONCIERGE SERVICE Exclusively implemented by Lima Tours The Concierge Service is provided by our experienced staff. It involves delivering a welcome card to each guest that includes presents on special occasions such as birthdays or anniversaries. It is a 24/7 first-class service. The concierge monitors the tours on a daily basis, reviewing the upcoming program and gathering the clients perception based on their comments and suggestions.

10 USE OF IPADS All our service representatives use IPads during the transfers. There is an option to customize them with your logos, to show them to the passengers. Domestic/international flights are monitored on LED TV sets at the main offices.

11 LIMA TOURS EMERGENCY CALLS We present our new Call Center, exclusively dedicated to responding passenger-related emergencies: - It provides 24/7 services. - It is a toll-free line from Peru ( ). - It is exclusively provided for passenger-related emergencies within Peru. - The staff is properly trained to provide the information required by the passengers at all times. Emergency Emergencia 24-7@limatours.com.pe

12 ULTIMATE JOURNEYS APP Lima Tours is always ahead of the curve in terms of technology with the Ultimate Journeys application, where you can find maps, pictures, videos, activities, and other tools that will facilitate your work.

13 ULTIMATE JOURNEYS MAGAZINE This is our triannual magazine, created solely with you in mind and dedicated exclusively to making you more aware, better informed and a bigger fan of all things Peruvian. Available in hard copy or soft copy via USB keys, or online at Pobladoras de la comunidad Huilloc.

14 LIMA TOURS FOUNDATION The Lima Tours Foundation is an expression of the company s institutional commitment to Peru. It is involved in supporting social responsibility and sustainable tourism projects. The Huilloc community is one of these projects. After making contributions out of good will, such as the health campaigns and the donations of tanks to raise trout, we are currently committed to developing the strengths of Huilloc for generating sustainable income for the community. The Lima Tours Foundation has implemented a business plan aimed to developing tourism packages that represent unique life experiences for the clients and creating 203 permanent jobs by the end of the project (three years).

15 LIMA TOURS SUSTAINABILITY Itineraries available online Our paperless program is focused on reducing the large quantities of paper we generate every day. For this reason, we offer our guests a link that shows their itineraries and all the details of their trips online. The online information we will provide to our passengers includes offering advice and suggestions to educate our clients in the local customs, safety tips and more. All online documents will be marked with your logo.

16 NEWS FROM LIMA TOURS

17 ULTIMATE JOURNEYS TRAVEL IN PERU SPECIAL EDITION ON MICE 2015 Ultimate Journeys - Travel in Peru - Special Edition on MICE 2015 Discover amazing places that offer culture, history and entertainment for everyone. Find enchanting destinations on the beaches, the jungle or the Andes Mountains, with top-level infrastructure that will provide you with unique experiences.

18 ULTIMATE JOURNEYS TRAVEL IN PERU INCA TRAIL AND ADVENTURE IN PERU Ultimate Journeys - Travel in Peru - Inca Trail and Adventure in Peru We present the wonderful resources our country offers for adventure tourism, showcasing its biodiversity and the impressive landscapes that surround the Inca Trail to the Historic Sanctuary of Machu Picchu, the path to Mount Ausangate, the roads that lead to Mount Salkantay, the Choquequirao ruins or the Huayhuash mountain range.

19 PUREQUEST ADVENTURES We present our international staff of destination experts, experienced and adventurous travelers. PureQuest is Lima Tours adventure area, passionate for authentic experiences in some of Peru s most astounding destinations. With our local experience, innovative products and a genuine enthusiasm for traveling, we will create the perfect adventure experiences for you. We develop short luxury tours, multi-generational family adventures and tours for student groups. We are eager to share our captivating trips, with the assistance of expert guides and local resources.

20 LIMA TOURS VIRTUAL PLATFORM Visit our new virtual platform. You can access it from our website and you will find original and exclusive material such as pictures and videos of our destinations, maps and itineraries, as well as various tools that will facilitate your work.

21 EXCLUSIVE VIDEOS AND IMAGES You can find exclusive videos of our destinations on our Vimeo accounts, and pictures on our official website:

22 San Martín Square, Downtown Lima. Villena Bridge, Miraflores Arequipa s Main Square.

23 Ballestas Islands, Ica. Ballestas Islands fauna. The Candelabrum, Paracas. Whale Waching, Los Órganos - Cabo Blanco, Piura.

24 Sacred Valley of the Incas. Scenic View of Machu Picchu. The Machu Picchu Citadel.

25