Committee Meetings. How to be a Committee Representative and conduct successful meetings

Size: px
Start display at page:

Download "Committee Meetings. How to be a Committee Representative and conduct successful meetings"

Transcription

1 Committee Meetings How to be a Committee Representative and conduct successful meetings

2 Meetings There are many different types of meetings. Some are informal discussions and others have strict rules to follow. Meetings are about decisions making but there are different ways to make a decision. Some groups work on a majority rules basis and vote to make decisions. Other groups try to get everyone to agree, i.e. reach consensus Voting is a quick way of getting through the meeting agenda but this may set up winners and losers. Consensus reaches agreement through a process of gathering viewpoints, discussion and persuasion, combining proposals, developing new proposals, in order to reach a final decision that everyone feels comfortable with. Formal Meetings There is no set formal meeting procedure; it will vary from group to group. The basic procedure is: An item will be raised by the chairperson. Whoever asked for the item to be placed on the agenda will usually give on outline of the issues/ problems involved and give some suggestions about decisions which need to be raised. The chairperson will ask for discussion on the topic. During discussion, you may need to raise your hand if you won t to say something and direct if through the chairperson. Often the discussion will be limited by the chairperson either by a fixed time being allowed for the whole discussion, or by each speaker being allowed to speak for a set time (usually two minutes). Normally the meeting is able to grant an extension of time but someone other than the speaker will hove to move it. After all speakers hove had a go or the time has run out, the chairperson will ask for a suggestion - a motion to deal with the issue in some way There may be further motions suggested or amendments to the original one (an amendment is usually a slight change). In formal meetings, any amendment to a motion is automatically accepted if the mover and seconder of the original motion agree with the amendment. If they don t, the amendment can be voted on to see if it is accepted or not. After any amendments to the motions, the chairperson must decide which order the motions before the meeting will be discussed. Normally the original motion will be put first. Often, by passing one motion, other motions don t need to be voted on. At any time during the discussion of debate, any other member may move (or second) a procedural motion (point of order) or formal motion. A point of order can be made when you think that something about the procedure is wrong i.e. you haven t been given your chance to speak. A formal motion is used to stop the meeting being held up. They include such things as: I move That the meeting be adjourned (finished) That the discussion be adjourned That the motion be put to a vote Page 2

3 These motions can not be amended and must be voted on immediately if they are seconded. Consensus Decision Making Consensus decision-making is the process through which on entire group seeks out the best decision to which all can agree. The process of Consensus 1. Issue or proposal 2. Clarification, discussion and questioning of the issue 3. Similarities, differences and arrangements drawn out 4. Focus arrangements 5. Proposed agreed on or new proposal reached 6. Further discussion 7. Agreement 8. Checking of agreement 9. Celebration The Conditions of consensus 1. Agreement to the process 2. Commitment to group solitarily is more important that any decision 3. Use of a facilitator 4. Recognition of equal value of all contributions 5. Willingness to listen and not compete for a say Why use Consensus 1. Builds group solidarity 2. Avoids winners and losers 3. Aims and persuasion, not coercion 4. Allows and encourages contributions from everyone 5. Develops better proposals by using all groups 6. Encourages openness and trust Facilitator s Role 1. To be responsible to the group 2. To keep the group to the point 3. To protect every member s right to be heard and to disagree 4. To tease out agreements and disagreements 5. To suggest ways of resolving conflicts 6. To ensure members are not left behind of confused If there are problems 1. Ensure people have been listened to 2. Use small groups to develop new proposal 3. Take a break to reflect 4. Ask if dissenters will stand aside 5. Adjourn decision to another time 6. Review objectives Page 3

4 Chairperson The Chairperson is the person with the responsibility for helping the meeting move along and ensure that everything on the agenda is discussed. The Chairperson is responsible for: Appropriate spacing and seating Making sure there are no interruptions Ensuring that the notice of the meeting was given Preparing the agenda by: o Going through the last minutes o Reading the correspondence and reports o Allocating time to each item o Carefully choosing order of the items Ensuring that he/ she had the background information on each issue/ item Prepare people who are to report Photocopy any handouts Organise minutes, etc. At the meeting the Chairperson: Leads the meeting Brings out everyone s opinion Encourages everyone to participate Keeps the discussion on the point Keeps track of time Clarify and summarise any decisions made by the meeting Looks and listens Some ideas for the Chairperson: Give people time to settle down. Introduce people who don t know each other Read through the agenda. Make sure each item is understood. Agree on necessary changes. Check the time and keep an eye on it through the meeting With each item on the Agenda as it comes up: o Check if a particular person is presenting the item o Clarify the item if necessary so everyone understands o Give everyone a chance to have a say o If it seems there is a general agreement, summarise the decision and ask for a response as silence may not mean agreement. o If there is not agreement, ask for those who disagree to say why. The meeting could then: Have a break to everyone can think Change the proposal Put forward a new solution Postpone the decision and have people with opposing views work on a compromise Agree to disagree If thins need to get done, ensure that people are certain about taking them on and that they are clear about what need to be done. Make sure everyone has the time, date and place for the next meeting. Page 4

5 The Chairperson is also responsible for speaking on behalf of the group to other organisations and groups. Therefore, the Chairperson needs to be aware of all issues that the group deals with. Secretary The secretary is responsible for: Letters coming in Letters going out Reporting on correspondence of the meeting Taking minutes of the meeting and distributing the minutes after the meeting Assisting the Chairperson in organising the meeting - venue, agenda, time, notification of meeting, etc. Correspondence Letters coming in and sent out should be recorded and tabled at the meeting for everyone to look of. Time needs to be allocated on the agenda to discuss correspondence. Minutes The Secretary is usually responsible for minute taking, though a minute taker can be nominated at each meeting. The minute taker (or Secretary) should be as neutral as possible and use the very words of the group member's. The Chairperson can t be the minute taker for it is impossible to write everything down if you're trying to facilitate the meeting. Hints for the Minute Taking Don t be afraid to ask the group to hold on if its important you get down key points Listen for key words and phrases Try to capture the basic idea Don t write down every word Abbreviate and use initials to save time Circle key ideas, statements and/ or decisions Underline important points Use starts, arrows, number, etc Number sheets Organising the Meeting Venue: Ensure the venue is large enough to accommodate the group Aim for an easily accessible venue Book the venue well in advance Agenda: The agenda should be done in conjunction with the Chairperson and everyone on the committee should have an opportunity to add items to the agenda. Page 5

6 Times: Ensure that the date and time of the meeting is suitable to the majority of people. Notification: Members should be given adequate notification of the meeting two weeks if possible. If the meetings are regular, everyone should be reminded at the end of the meeting about the time, date and place of the next meeting. Treasurer The treasurer is responsible for all money matters the bank account, account books, budget, expenditure, etc. The Treasurer should give a financial report at each meeting which should include Income (that is money received) Expenditure (money spent in the period between meetings and including items money was spent on) Balance (what money is left) Forward Budgeting (any items already allocated) Participants As a participant, you have just as important a role in the meeting at the Chairperson, Secretary or Treasurer. You should: Read the minutes of the last meeting to make sure that are correct and put aside time to pick up any issues you want to raise or ask questions on. Attend all meetings and if you can t make it, apologise prior to the meeting. Arrive on time so the meeting can start and so you don t miss out on anything. Bring your copy of the last meeting s minutes and any notes you have made. Keep a folder for the meeting with all your minutes and notes. Take your own notes at the meeting so you remember what was discussed. Speak up and ask questions. Be aware of the rules of the meeting and the way decisions are made if you don t understand, ask for it to be explained. Listen carefully to others. This means not cutting them off on one hand, but also checking whether you understand their point of view. Don t whisper to others while people are talking. Speak your own mind freely. If your ideas are attacked, don t be defensive and take it personally listen carefully to the criticism and consider if it makes sense or work out some further explanation if it is clear that it s partly based on misunderstanding. When criticising other people s ideas, don t be negative and personal look for the worth in the idea and try to say what you like about the idea before you express you disagreements. Don t monopolise the discussion keep you contributions short and encourage others to comment. Be aware of where you sit try not to sit in the same place or next to the same people at all meetings. Sit where you can see and hear more easily. Add and build on to what other people say. Help the Chairperson and Secretary point out anything they missed Don t change the subject during the meeting. Page 6

7 Being a Representative What does being a representative mean? Being put in a position of trust to speak and act on behalf of a group, according to the interests and view of the group. Being placed in a situation where decisions are made which will affect the group and its objectives Involves: o Responsibility o Trust o Accountability What are the pre-requisites for being a good representative? Ensure you know: o Group s constitution o Policy statements o General philosophy o i.e. know what your group feels about major issues. Report regularly to the group you represent Be a good, active committee member. Your performance reflects on the group as a whole. The group s credibility is often measured by its representative. This means that as a representative, you have responsibility to: Attend all meetings and apologise if you can t make it Participate Be punctual and reliable Contribute constructively to the work of the committee Be well prepared and organised Work on understanding the committee or group Work on understanding the power and influence it has and how it works. Become aware of the sources of support and opposition See yourself as a representative of you group and make decisions in their best interest Be available so that those you represent can put their view to you. Report back to the bodies/ groups you represent. Page 7

MINUTE TAKING. All material copyright of Lindsay Wright This pack is for sample purposes only, and not for re-use

MINUTE TAKING. All material copyright of Lindsay Wright This pack is for sample purposes only, and not for re-use MINUTE TAKING All material copyright of Lindsay Wright This pack is for sample purposes only, and not for re-use 1 Minute Taking Sample Programme OBJECTIVES As a result of the programme participants should

More information

Consumer Advisory Board Meeting Mechanics. Agenda. A comprehensive meeting agenda will include the following core components:

Consumer Advisory Board Meeting Mechanics. Agenda. A comprehensive meeting agenda will include the following core components: Consumer Advisory Board Meeting Mechanics Agenda A comprehensive meeting agenda will include the following core components: 1. Welcome (This is where the chair will call the meeting to order and welcome

More information

Moderator Guide for SFDebate

Moderator Guide for SFDebate Moderator Guide for SFDebate Thank you for volunteering to moderate one of our debates. Moderation may appear to be one of the easier roles in a debate, but it is usually the most difficult, requiring

More information

EMPOWERING YOURSELF AS A COMMITTEE MEMBER

EMPOWERING YOURSELF AS A COMMITTEE MEMBER 1 EMPOWERING YOURSELF AS A COMMITTEE MEMBER Bernice R. Sandler Senior Scholar Women s Research and Education Institute www.bernicesandler.com 202 833-3331 On virtually all campuses, committees are the

More information

APPLICATIONS GUIDE. TRACOM Sneak Peek. Excerpts from. Improving Personal Effectiveness With Versatility

APPLICATIONS GUIDE. TRACOM Sneak Peek. Excerpts from. Improving Personal Effectiveness With Versatility APPLICATIONS GUIDE TRACOM Sneak Peek Excerpts from Improving Personal Effectiveness With Versatility TABLE OF CONTENTS PAGE Introduction...1 Prerequisites...1 A Guide for You...1 Why Learn to Become Highly

More information

GROW@BU Coaching Tools

GROW@BU Coaching Tools GROW@bournemouth.ac.uk Page 0 Contents 1. Introduction... 2 2. The Coaching Conversation... 3 3. Understanding Coaching Questions... 4 4. Starting a Coaching Conversation... 5 5. Coaching Behaviours...

More information

Chapter 7.4 Negotiation skills

Chapter 7.4 Negotiation skills Benefits of this chapter Many think that negotiation is reserved for high-powered executives or lawyers sitting in the board room figuring out what big decision to make next. But the truth is, professionals

More information

Section 11. Giving and Receiving Feedback

Section 11. Giving and Receiving Feedback Section 11 Giving and Receiving Feedback Introduction This section is about describing what is meant by feedback and will focus on situations where you will be given, and where you will give, feedback.

More information

Conducting an Effective Neighborhood Association Meeting. Adapted from City of Arlington, Texas

Conducting an Effective Neighborhood Association Meeting. Adapted from City of Arlington, Texas Conducting an Effective Neighborhood Association Meeting Adapted from City of Arlington, Texas Making Your Meetings the Best Select a neutral place to meet. Plan your meeting. Always start and end on time.

More information

Planning and Conducting an Effective Meeting

Planning and Conducting an Effective Meeting Planning and Conducting an Effective Meeting The Top Ten Reminders for Running an Effective Meeting 1. First decide if you need to have a meeting. Often times there are more efficient ways to meet objectives

More information

An AFSCME Guide. chair. How to. a meeting

An AFSCME Guide. chair. How to. a meeting An AFSCME Guide chair How to a meeting 1 Call to Order Start Your Meeting on Time. Rap your gavel and say: I call this meeting to order. Wait for quiet, and then begin the meeting. 1 1 Call to Order 2

More information

Aim To help students prepare for the Academic Reading component of the IELTS exam.

Aim To help students prepare for the Academic Reading component of the IELTS exam. IELTS Reading Test 1 Teacher s notes Written by Sam McCarter Aim To help students prepare for the Academic Reading component of the IELTS exam. Objectives To help students to: Practise doing an academic

More information

TeachingEnglish Lesson plans

TeachingEnglish Lesson plans Worksheets Meetings (1): Getting down to business Reading: Text 1 Let s stop wasting time and get on with it! TeachingEnglish Lesson plans Did you know you can download a clock from the internet to calculate

More information

How to Conduct Successful Meetings?

How to Conduct Successful Meetings? How to Conduct Successful Meetings? Within any club or organization, meetings between committee members and general members are vital for the maintenance of effective communication and democracy. The purpose

More information

1 - Meetings 3. 2 - Basic Rules of Meetings 5. 3 - Preparing an Agenda 6. 4 - Minute Taking 8. 5 - Listening Skills 10

1 - Meetings 3. 2 - Basic Rules of Meetings 5. 3 - Preparing an Agenda 6. 4 - Minute Taking 8. 5 - Listening Skills 10 Contents 1 - Meetings 3 2 - Basic Rules of Meetings 5 3 - Preparing an Agenda 6 4 - Minute Taking 8 5 - Listening Skills 10 6 - Sample Template of Minutes of a Meeting 12 7 - Note Taking Techniques 13

More information

How to Sell Yourself in a Job Interview

How to Sell Yourself in a Job Interview TOOLS Interview Tips Helpful Interview Hints How to prepare for the first important meeting What to expect Be prepared The Interview Interview Techniques Most frequently asked questions Facing the Interviewer

More information

100 Ways To Improve Your Sales Success. Some Great Tips To Boost Your Sales

100 Ways To Improve Your Sales Success. Some Great Tips To Boost Your Sales 100 Ways To Improve Your Sales Success Some Great Tips To Boost Your Sales 100 Ways To Improve Your Sales Success By Sean Mcpheat, Managing Director Of The Sales Training Consultancy What makes a successful

More information

Team Building. HR can provide you with support for building effective team work.

Team Building. HR can provide you with support for building effective team work. Team Building HR can provide you with support for building effective team work. Developing Effective Teams Model Typically we work with the leader or a smaller working group to determine what they would

More information

Module 9. Building Communication Skills

Module 9. Building Communication Skills Module 9 Building Communication Skills Essential Ideas to Convey To apply a facilitative approach to supervision, supervisors have to approach the people they manage in a different way, by using certain

More information

Writing an essay. This seems obvious - but it is surprising how many people don't really do this.

Writing an essay. This seems obvious - but it is surprising how many people don't really do this. Writing an essay Look back If this is not your first essay, take a look at your previous one. Did your tutor make any suggestions that you need to bear in mind for this essay? Did you learn anything else

More information

Wiltshire Council s Behaviours framework

Wiltshire Council s Behaviours framework Wiltshire Council s Behaviours framework It s about how we work Trust and respect Simplicity Responsibility Leadership Working together Excellence Why do we need a behaviours framework? Wiltshire Council

More information

Note taking skills - from lectures and readings

Note taking skills - from lectures and readings Introduction Department of Lifelong Learning: Study Skills Series Note taking skills - from lectures and readings When you are at university, the sheer amount of information that is delivered to you can

More information

FOR LEADING. A book from the series Effective Communication by. T +33 (0)825 096 860 / +33 (0)4 42 320 000 contact@ecsplicite.com www.ecsplicite.

FOR LEADING. A book from the series Effective Communication by. T +33 (0)825 096 860 / +33 (0)4 42 320 000 contact@ecsplicite.com www.ecsplicite. KEY PHRASES FOR LEADING CONFCALLS A book from the series Effective Communication by T +33 (0)825 096 860 / +33 (0)4 42 320 000 contact@ecsplicite.com www.ecsplicite.com BP 124 300 avenue du Col de l Ange

More information

CONDUCTING EFFECTIVE MEETINGS WORKBOOK A BASIC BUSINESS VICTORY GUIDE

CONDUCTING EFFECTIVE MEETINGS WORKBOOK A BASIC BUSINESS VICTORY GUIDE CONDUCTING EFFECTIVE MEETINGS WORKBOOK A BASIC BUSINESS VICTORY GUIDE This book was developed by James H. Saylor Copyright 2006. All rights reserved. Printed in the United States of America. Except as

More information

SECTION 9 THE CLUB MEETING

SECTION 9 THE CLUB MEETING SECTION 9 THE CLUB MEETING 4-H Meeting Guide 4-H Club Meeting Agenda Form Business Meeting Guide Q&A about Meetings Fauquier County 4-H Leaders Manual 156 CONDUCT EFFECTIVE MEETINGS 4-H MEETING GUIDE Each

More information

Lesson 4 Resolving Family Conflicts

Lesson 4 Resolving Family Conflicts HE Leaflet 69 Rev. January 2009 S T R E S S Conflict you ll find it everywhere from the corporate world to the garden club. Whenever two people come into contact, the potential for conflict arises. It

More information

Communication and Problem Solving

Communication and Problem Solving INSTRUCTOR S GUIDE Communication and Problem Solving First Edition, 2006 California Childcare Health Program Administered by the University of California, San Francisco School of Nursing, Department of

More information

Twenty One Tips for Taking Meeting Minutes Business Training Works, Inc. 9015 Katie Court Port Tobacco, MD 20677 (301) 934 3250 Business Training

Twenty One Tips for Taking Meeting Minutes Business Training Works, Inc. 9015 Katie Court Port Tobacco, MD 20677 (301) 934 3250 Business Training Twenty One Tips for Taking Meeting Minutes Business Training Works, Inc. 9015 Katie Court Port Tobacco, MD 20677 (301) 934 3250 Business Training Works, Inc. 0 www.businesstrainingworks.com Thank you for

More information

First Affirmative Speaker Template 1

First Affirmative Speaker Template 1 First Affirmative Speaker Template 1 upon the gender of the Chairman.) DEFINITION 2A. We define the topic as (Explain what the topic means. Define the key or important words in the topic. Use a dictionary

More information

Team Dynamics in Process Simplification. Introduction to Process Improvement Slide 1

Team Dynamics in Process Simplification. Introduction to Process Improvement Slide 1 Team Dynamics in Process Simplification Understanding the Basics of Team Development Slide 1 Teams are all around us Slide 2 Each team should: Define their principles in alignment with organizational vision

More information

GUIDANCE FOR THE HANDLING OF BANDING APPEALS BY HOST ORGANISATIONS AND LEAD EMPLOYERS IN THE NORTH WESTERN DEANERY

GUIDANCE FOR THE HANDLING OF BANDING APPEALS BY HOST ORGANISATIONS AND LEAD EMPLOYERS IN THE NORTH WESTERN DEANERY GUIDANCE FOR THE HANDLING OF BANDING APPEALS BY HOST ORGANISATIONS AND LEAD EMPLOYERS IN THE NORTH WESTERN DEANERY In line with the obligations of Host Organisations as stated in the Service Level Agreement

More information

10 Tips for Mastering a Virtual Meeting

10 Tips for Mastering a Virtual Meeting 10 Tips for Mastering a Virtual Meeting By Mike Prevou Part of the SKS Teams of Leaders Approach Until recently, teams were simple. Each team had a single leader and meetings took place mostly face-to-face.

More information

REALISTIC THINKING. How to Do It

REALISTIC THINKING. How to Do It REALISTIC THINKING We can all be bogged down by negative thinking from time to time, such as calling ourselves mean names (e.g., idiot, loser ), thinking no one likes us, expecting something, terrible

More information

To be used in conjunction with the Invitation to Tender for Consultancy template.

To be used in conjunction with the Invitation to Tender for Consultancy template. GUIDANCE NOTE Tendering for, choosing and managing a consultant Using this guidance This information is not intended to be prescriptive, but for guidance only. Appointing consultants for relatively small

More information

Principles and standards in Independent Advocacy organisations and groups

Principles and standards in Independent Advocacy organisations and groups advocacy 2 0 0 0 Principles and standards in Independent Advocacy organisations and groups Advocacy 2000 January 2002 We would like to acknowledge that the Scottish Executive partly funded the editing

More information

DESCRIBING OUR COMPETENCIES. new thinking at work

DESCRIBING OUR COMPETENCIES. new thinking at work DESCRIBING OUR COMPETENCIES new thinking at work OUR COMPETENCIES - AT A GLANCE 2 PERSONAL EFFECTIVENESS Influencing Communicating Self-development Decision-making PROVIDING EXCELLENT CUSTOMER SERVICE

More information

Working Agreements Jane Haskell, Extension Professor

Working Agreements Jane Haskell, Extension Professor Page 1 of 5 Working Agreements Jane Haskell, Extension Professor When people meet in groups, there generally are agreements about how interactions between the group members will happen. These agreements

More information

BBC Learning English Talk about English Business Language To Go Part 10 - Dealing with difficult clients

BBC Learning English Talk about English Business Language To Go Part 10 - Dealing with difficult clients BBC Learning English Business Language To Go Part 10 - Dealing with difficult clients This programme was first broadcast in 2001. This is not an accurate word-for-word transcript of the programme. We ll

More information

INTERVIEW QUESTIONS & TECHNIQUES Collected by MBA Dept

INTERVIEW QUESTIONS & TECHNIQUES Collected by MBA Dept INTERVIEW QUESTIONS & TECHNIQUES Collected by MBA Dept General Advice Before you go for your interview you need to find out everything you can about the company. Reread your application/cv/covering letter,

More information

LE-LOL-020 STANDING ORDERS LOCAL LAW 2015

LE-LOL-020 STANDING ORDERS LOCAL LAW 2015 LE-LOL-020 STANDING ORDERS LOCAL LAW 2015 LOCAL GOVERNMENT ACT 1995 SHIRE OF KALAMUNDA STANDING ORDERS LOCAL LAW 2015 ARRANGEMENT 1.1 Citation 1.2 Commencement 1.3 Purpose and intent 1.4 Application 1.5

More information

CB7. Guide for separated parents: children and the family courts. Help with deciding what should happen with your children

CB7. Guide for separated parents: children and the family courts. Help with deciding what should happen with your children CB7 Guide for separated parents: children and the family courts Deciding what should happen to your children when you and your partner have split up can be difficult. You might not be able to agree who

More information

California Conservation Corps. Corpsmember Advisory Board. Handbook

California Conservation Corps. Corpsmember Advisory Board. Handbook California Conservation Corps Corpsmember Advisory Board Handbook Last updated on January 26, 2010 Table of Contents Introduction..........................................................................

More information

Lesson Plan for Note Taking

Lesson Plan for Note Taking Lesson Plan for Note Taking Goals: To prepare students to take pertinent notes form lecture, books and activities. Expose students to different styles of note-taking. Give students an opportunity to practice

More information

Common Core State Standards Speaking and Listening

Common Core State Standards Speaking and Listening Comprehension and Collaboration. Prepare for and participate effectively in a range of conversations and collaborations with diverse partners, building on others ideas and expressing their own clearly

More information

Running a People Survey action planning session. A how-to guide

Running a People Survey action planning session. A how-to guide Running a People Survey action planning session A how-to guide Running a People Survey action planning session: a how-to guide This guide gives you a simple introduction and guide on how to run an action

More information

Presentations Phrases Prepositions Pairwork Student A Choose one of the sections below and read out one of the example sentences with a gap or noise

Presentations Phrases Prepositions Pairwork Student A Choose one of the sections below and read out one of the example sentences with a gap or noise Presentations Phrases Prepositions Pairwork Student A Choose one of the sections below and read out one of the example sentences with a gap or noise instead of the preposition. Your partner can guess the

More information

Five Roles of Political Parties

Five Roles of Political Parties It s a Party but not the kind with ice cream and cake (usually). Political parties are groups of people who share similar beliefs about how the government should be run and how the issues facing our country

More information

microskills The microskills Guide to Tim Russell Group microskills is a division of the Tim Russell Group microskills@timrussellgroup.

microskills The microskills Guide to Tim Russell Group microskills is a division of the Tim Russell Group microskills@timrussellgroup. The microskills Guide to TELECONFERENCING Tim Russell Group microskills is a division of the Tim Russell Group microskills@timrussellgroup.com 1 The microskills Guide to: TELECONFERENCING The best teleconferences

More information

A step-by-step guide to making a complaint about health and social care

A step-by-step guide to making a complaint about health and social care A step-by-step guide to making a complaint about health and social care www.healthwatchhampshire.co.uk Step by step Page 3 Are you concerned about something that is happening now? Do you need to make a

More information

Human Resources Training. Performance Management Training Module 2: Managing Employee Performance

Human Resources Training. Performance Management Training Module 2: Managing Employee Performance Human Resources Training Performance Management Training Module 2: Managing Employee Performance Table of Contents Learning Objectives...1 Expectations Of You As A Leader...3 Setting and Communicating

More information

Supporting effective teamwork

Supporting effective teamwork Supporting effective teamwork A checklist for evaluating team performance CHAPTER 26 : HATCHED Margaret Kilvington and Will Allen Summary Teams can be instruments for achieving changes in culture and practice

More information

Planning and Writing Essays

Planning and Writing Essays Planning and Writing Essays Many of your coursework assignments will take the form of an essay. This leaflet will give you an overview of the basic stages of planning and writing an academic essay but

More information

Imagine It! ICEBREAKER:

Imagine It! ICEBREAKER: ICEBREAKER: Imagine It! FOCUS: To develop creativity and increase participants comfort with acting in front of a group PURPOSE: To help participants relax before working on their public presentation skills

More information

Chapter 3 Classroom management

Chapter 3 Classroom management This chapter provides the basics of classroom management for you as you teach your first few lessons. Issues such as seating, gestures and ways of using the board effectively are covered so that you are

More information

How to conduct an investigation

How to conduct an investigation July 2005 How to conduct an investigation Advice for local authorities on investigating allegations of misconduct About this guide This guide provides an introduction to the practice of investigation and

More information

The Good Roommate Guide

The Good Roommate Guide The Good Roommate Guide Contents: p. 2 COMMUNICATING WITH YOUR ROOMMATE 101 p. 3 IDENTIFYING COMMUNICATION STYLES p. 4 TOP 10 TIPS FOR HEALTHY RELATIONSHIP p. 5 10 EFFECTIVE WAYS TO HANDLE CONFLICT p.

More information

Best Practices for School Site Committees

Best Practices for School Site Committees Best Practices for School Site Committees This document is a companion to the Bylaws of the Berkeley Unified School District (BUSD) School Governance Councils (SGCs) and the Berkeley High School (BHS)

More information

1. Provide a knowledge base 2. Create an atmosphere 3. Present a stimulus 4. Generate questions 5. Facilitate a discussion

1. Provide a knowledge base 2. Create an atmosphere 3. Present a stimulus 4. Generate questions 5. Facilitate a discussion 1. Provide a knowledge base 2. Create an atmosphere 3. Present a stimulus 4. Generate questions 5. Facilitate a discussion 1 1. Provide a knowledge base If you want students to discuss a scientific or

More information

Measuring the Impact of Volunteering

Measuring the Impact of Volunteering Measuring the Impact of Volunteering Why is measuring the impact of volunteering important? It is increasingly important for organisations or groups to describe the difference that volunteering makes to,

More information

Lesson 1.1 P.WRITE, Gr. 2 & 3, 08-09. PWRITE: POW + TREE: LESSON # 1 Part 1

Lesson 1.1 P.WRITE, Gr. 2 & 3, 08-09. PWRITE: POW + TREE: LESSON # 1 Part 1 PWRITE: POW + TREE: LESSON # 1 Part 1 Purpose: Develop Background Knowledge, Discuss It Objectives: Introduction to POW, writing to persuade, and TREE; identification of TREE parts in essay example Materials:

More information

Part 1: Complete the following steps using the first half of the Patient Verification worksheet:

Part 1: Complete the following steps using the first half of the Patient Verification worksheet: Patient Verification Manager s Training Guide You will facilitate a 45 minute training session with your team to review important key procedures for Patient Verification. This guide will help you deliver

More information

MULTI AGENCY BEST INTERESTS MEETINGS GUIDANCE

MULTI AGENCY BEST INTERESTS MEETINGS GUIDANCE Adults and Children Mental Capacity Act 2005 MULTI AGENCY BEST INTERESTS MEETINGS GUIDANCE Version 2 17/03/2015 Page 1 Contents 1. Context - Why best interests decision-making is required? Pg 3 2. What

More information

Components of a Reading Workshop Mini-Lesson

Components of a Reading Workshop Mini-Lesson Components of a Reading Workshop Mini-Lesson Mini-Lesson: The Connection How will you begin the Reading Workshop mini-lesson with a connection in which you tell students what you ll be teaching them &

More information

The Facilitation Primer

The Facilitation Primer The Facilitation Primer Strategies, Tools & Considerations to Get You Started The Effective Health Care Program Revised January 2012 This guide was created by the Scientific Resource Center at the Oregon

More information

University of Alberta Business Alumni Association Alumni Mentorship Program 2015-2016

University of Alberta Business Alumni Association Alumni Mentorship Program 2015-2016 University of Alberta Business Alumni Association Alumni Mentorship Program 2015-2016 Program Guidelines This document is designed to be a reference guide, containing information that you will need throughout

More information

xxx Lesson 11 1. Comprehend the writing process 2. Respond positively to the writing process

xxx Lesson 11 1. Comprehend the writing process 2. Respond positively to the writing process xxx Lesson 11 The Writing Process Overview: This lesson will focus on the writing process and how it relates to communication. Learners will be taught what the writing process is, its parts, and how they

More information

PROVIDING FEEDBACK AND ADDRESSING PERFORMANCE CONCERNS 4

PROVIDING FEEDBACK AND ADDRESSING PERFORMANCE CONCERNS 4 PROVIDING FEEDBACK AND ADDRESSING PERFORMANCE CONCERNS 4 CONTENTS INTRODUCTION Setting Direction Setting Expectations Upfront Team Meetings o Purpose of Meetings o What Can Go Wrong at Meetings? o Suggestions

More information

Alison Bell alisonbell2@bigpond.com Medicine in Addictions Conference

Alison Bell alisonbell2@bigpond.com Medicine in Addictions Conference Alison Bell alisonbell2@bigpond.com Medicine in Addictions Conference 2013 Motivational Interviewing Are we Dancing or Wrestling? Definition of Motivational Interviewing Motivational interviewing is a

More information

Preparing and Revising for your GCSE Exams

Preparing and Revising for your GCSE Exams Preparing and Revising for your GCSE Exams Preparing and Revising for GCSEs Page 2 Contents Introduction 3 Effective Learning and Revision 4 What you need to Revise 5 Revision Notes and Practice 6 Getting

More information

Doctor Visits. How Much to Participate

Doctor Visits. How Much to Participate Family Caregiver Guide Doctor Visits Caregiving involves not only major crises, but also routine experiences like going to the doctor. HIPAA is a federal law that protects patient privacy, while allowing

More information

Team Brief Guidelines

Team Brief Guidelines Team Brief Guidelines CONTENTS Introduction What is team briefing? The benefits of team briefing The team briefing process The team briefing calendar Guidelines for managers with a responsibility for delivering

More information

Conflict... An Opportunity for Development

Conflict... An Opportunity for Development Conflict... An Opportunity for Development ~ Agenda ~ Introductions and Workshop Objectives Understanding Conflict: What is Conflict? The Conflict Cycle Resolving Conflict: Using I Messages College Conflict

More information

How to Develop a Board Member s Job Description

How to Develop a Board Member s Job Description How to Develop a Board Member s Job Description Many board members serve for months before they really understand their roles and responsibilities. This confusion can waste valuable time and energy for

More information

Successful Negotiation Strategies for Women in the Workplace. Stephanie K. Eberle, M.Ed School of Medicine Career Center

Successful Negotiation Strategies for Women in the Workplace. Stephanie K. Eberle, M.Ed School of Medicine Career Center Successful Negotiation Strategies for Women in the Workplace Stephanie K. Eberle, M.Ed School of Medicine Career Center Is it sexism? Progress: 7 female CEOs 51.6% of medical scientists, 44.4 % of biological/life

More information

MANAGING DIFFICULT BEHAVIOUR

MANAGING DIFFICULT BEHAVIOUR MANAGING DIFFICULT BEHAVIOUR All materials Lindsay Wright. This pack for sample purposes only and not for re-use. 1 WHAT IS CONFLICT Conflict can be defined as a difference in view between stakeholders;

More information

Boy Scouts of America Troop 780 Formal Meeting Rules

Boy Scouts of America Troop 780 Formal Meeting Rules Boy Scouts of America Troop 780 Formal Meeting Rules www.bsatroop780.org Based on Robert's Rules of Order Applied to a Patrol Leaders Council (PLC) Table of Contents 1. DOCUMENT VERSIONING... 3 2. PRE-REQUISITES...

More information

Cambridge English: Preliminary (PET) Frequently Asked Questions (FAQs)

Cambridge English: Preliminary (PET) Frequently Asked Questions (FAQs) Cambridge English: Preliminary (PET) Frequently Asked Questions (FAQs) Is there a wordlist for Cambridge English: Preliminary exams? Yes. There is a Cambridge English: Preliminary (PET) vocabulary list

More information

Conflict Management Styles Center for Student Leadership Resources

Conflict Management Styles Center for Student Leadership Resources Conflict Management Styles Center for Student Leadership Resources The proverbs listed below can be thought of as descriptions of some of the different strategies for resolving conflict. Proverbs state

More information

What Have I Learned In This Class?

What Have I Learned In This Class? xxx Lesson 26 Learning Skills Review What Have I Learned In This Class? Overview: The Learning Skills review focuses on what a learner has learned during Learning Skills. More importantly this lesson gives

More information

The National Model United Nations Rules of Procedure

The National Model United Nations Rules of Procedure The National Model United Nations Rules of Procedure This guide should provide insight into the NMUN rules of procedure in two ways. The guide explains the rules in simple prose, and the explanation roughly

More information

General Guidelines for Conducting Structured Interviews

General Guidelines for Conducting Structured Interviews General Guidelines for Conducting Structured Interviews The Interview Board When developing an interview board the following principles should always apply. Interview boards should consist of three people.

More information

Published by: The Teaching and Learning Unit Faculty of Business and Economics Level 5, 198 Berkeley Street, Carlton 3053.

Published by: The Teaching and Learning Unit Faculty of Business and Economics Level 5, 198 Berkeley Street, Carlton 3053. This guide has been written for people who are new to teaching in the Faculty of Business and Economics at the University of Melbourne. It is one of a number of teaching and related guides provided by

More information

T1 SRC constitution T2 Group agreement T3 Brainstorm of SRC activities T4 SRC year planner T5 SRC representative feedback sheet T6 SRC meeting agenda

T1 SRC constitution T2 Group agreement T3 Brainstorm of SRC activities T4 SRC year planner T5 SRC representative feedback sheet T6 SRC meeting agenda T1 SRC constitution T2 Group agreement T3 Brainstorm of SRC activities T4 SRC year planner T5 SRC representative feedback sheet T6 SRC meeting agenda T7 SRC meeting minutes T8 Tackling an issue: DIVAE

More information

McKinsey Problem Solving Test Top Tips

McKinsey Problem Solving Test Top Tips McKinsey Problem Solving Test Top Tips 1 McKinsey Problem Solving Test You re probably reading this because you ve been invited to take the McKinsey Problem Solving Test. Don t stress out as part of the

More information

TEST-TAKING STRATEGIES FOR READING

TEST-TAKING STRATEGIES FOR READING TEST-TAKING STRATEGIES FOR READING For students who have enrolled in this class shortly before taking the reading proficiency exam, here are some helpful test-taking strategies you can use: 1. Always read

More information

OBJECTIVES. The BIG Idea. How will taking notes improve my performance in school and on the job? Taking Notes

OBJECTIVES. The BIG Idea. How will taking notes improve my performance in school and on the job? Taking Notes Taking Notes 2 Study Skills The BIG Idea How will taking notes improve my performance in school and on the job? AGENDA Approx. 45 minutes I. Warm Up: Scavenger Hunt (5 minutes) II. What s My Line? (10

More information

REPUTATION MANAGEMENT SURVIVAL GUIDE. A BEGINNER S GUIDE for managing your online reputation to promote your local business.

REPUTATION MANAGEMENT SURVIVAL GUIDE. A BEGINNER S GUIDE for managing your online reputation to promote your local business. REPUTATION MANAGEMENT SURVIVAL GUIDE A BEGINNER S GUIDE for managing your online reputation to promote your local business. About Main Street Hub: Main Street Hub is the voice for more local businesses

More information

Communication Process

Communication Process Welcome and Introductions Lesson 7 Communication Process Overview: This lesson teaches learners to define the elements of effective communication and its process. It will focus on communication as the

More information

Module 2: Conflict Management

Module 2: Conflict Management Module 2: Conflict Management Conflict management, like effective communication skills, is another important element of social competency. This module promotes the use of several forms of conflict management

More information

Speaking and Listening Materials

Speaking and Listening Materials Speaking and Listening Materials The speaking and listening materials consist of a teacher s handbook, a book of teaching objectives and classroom activities, a pack of leaflets and posters and a video

More information

Getting the best from your 360 degree feedback

Getting the best from your 360 degree feedback 1 Contents Getting the best from your 360 degree feedback... 3 What it is.... 3 And isn t.... 4 Using the system... 5 Choosing your respondents... 5 Choosing your competencies... 5 Compiling your questionnaire...

More information

DEVELOPING EFFECTIVE COMMUNICATION SKILLS

DEVELOPING EFFECTIVE COMMUNICATION SKILLS DEVELOPING EFFECTIVE COMMUNICATION SKILLS Being able to communicate effectively with others is important to our psychological well-being for a number of important reasons. Communication allows us to convey

More information

For People Attending a Final Hearing in the Family Law Courts without a lawyer

For People Attending a Final Hearing in the Family Law Courts without a lawyer Court Network COURT NETWORK A Resource Booklet For People Attending a Final Hearing in the Family Law Courts without a lawyer September 2014 CONTENTS Published by Court Network, Ground floor, 565 Lonsdale

More information

SALES & SALES MANAGEMENT TRAINING

SALES & SALES MANAGEMENT TRAINING SALES & SALES MANAGEMENT TRAINING Sales are the key to setting up and running a successful business. However, it is not sufficient just to have a passion for your particular product or service. You will

More information

Section 4: Key Informant Interviews

Section 4: Key Informant Interviews UCLA CENTER FOR HEALTH POLICY RESEARCH Section 4: Key Informant Interviews Purpose Key informant interviews are qualitative in-depth interviews with people who know what is going on in the community. The

More information

HOMEOWNERS ASSOCIATION BOARD PROTOCOL PROCEDURAL RULES FOR CONDUCTING MEETINGS OF THE ASSOCIATION

HOMEOWNERS ASSOCIATION BOARD PROTOCOL PROCEDURAL RULES FOR CONDUCTING MEETINGS OF THE ASSOCIATION HOMEOWNERS ASSOCIATION BOARD PROTOCOL PROCEDURAL RULES FOR CONDUCTING MEETINGS OF THE ASSOCIATION Organization principles rules of conduct are necessary to shape a strong and effective Board of Directors

More information

Spring Term Year 1. Covering activity badges : Communicator Badge

Spring Term Year 1. Covering activity badges : Communicator Badge Spring Term Year 1 Covering activity badges : Communicator Badge 1. Get someone to give you directions or instructions to do something. Check that you have understood. Then follow the directions or instructions.

More information

BBC Learning English Talk about English Business Language To Go Part 1 - Interviews

BBC Learning English Talk about English Business Language To Go Part 1 - Interviews BBC Learning English Business Language To Go Part 1 - Interviews This programme was first broadcast in 2001. This is not a word for word transcript of the programme This series is all about chunks of language

More information