Sales Assistant Interview

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1 Sales Assistant Interview Set up the Interview Ensure you have a suitable quiet interview room where you won t be disturbed Advise your staff that you are not to be disturbed and ensure they have enough change in the tills, someone is responsible for answering the phone. Make sure your staff know who you are expecting for interview so they are able to acknowledge the candidate and make them feel immediately welcome. For the final question you will need a key piece from the shop floor and selection of accessories that the candidate can choose from to match with it. Begin the interview The points below in bold highlight information for you to share with the candidate Welcome the candidate and ask them if they found the store OK, how their journey was try and make them feel at ease. Introduce the interviewer/s Offer the candidate a drink a glass of water will suffice and make sure they are comfortable. Take copies of their right to work documents Explain the format of the interview as follows: The interview will probably last approximately 40 mins My role today is to find out as much as I can about you not to put you on the spot or test you in anyway. The interview is all about getting to know you and there are some structured interview questions which are related to our guiding principles but they are nothing to worry about we use them simply to ensure all candidates are asked the same questions and given a fair opportunity to tell us about their skills and or experience. Please feel completely comfortable to take some time to think of your best answer and if you don t understand the question please let me know. As important is that this is your chance to get to know Joules and everything you can about the role so you can decide whether you want to join us. Please feel free to ask questions as we go but we will also give you time at the end of the interview to ask any last questions that haven t been covered off. I will be taking notes as we go. Are you comfortable and ready to continue? Interview Scoring We have given you suggestions of some good things to look out for in the answer to each question. This is not a comprehensive list but will hopefully give you some pointers on the type of answer we would want to hear. If you are not sure whether the answer the candidate gives is a good one or not then the chances are it is not a good answer but please contact the recruitment team for guidance if needed. You should give a score 1-4 for each Being Joules principle as follows: 1 More to do 2 Nearly there 3 Good 4 - Outstanding 1

2 Sales Assistant Interview Candidate Name: Role Applied for Date of Interview Interviewer Background Talk me through your CV. Tell me about your education and work experience to date: (probing questions around team worked in, commercials of business) What do you know about Joules? Why do you want to work for Joules? What are your strengths and what could you bring to the Joules Team? Overall for background 2

3 Joules Behaviours explain you are moving onto questions about these and give the titles of the behavior you are exploring with each set of questions. Keep it Special 1. Tell us about a time when you have provided exceptional service to a customer? Did you receive any feedback 2. Tell us about a time when you have had fun at work. How would you inject fun into your role at Joules but still keep it professional? We believe it s good when they. Suggestions of things to look out for: Picked up clues from a customer and acted upon them Suggested an alternative product that they thought would suit a customer Had someone with reduced mobility and they helped them round the store Rang round stores to try and find customer the product Customer came back Customer was very grateful Competition with colleagues on who could sell the most of a product/ everything on a mannequin Banter with customers Promotional events 3

4 Save Money 1. Where do you think Joules loses the most money? 2. What measures should be put in place to prevent theft? We believe it s good when.. Suggestions of things to look out for: Leaving lights on Theft No presence on shop floor Bad Service Out of stocks Competition Security Guard CCTV Presence on shop floor Locking back areas Minimising blind spots Placement of more expensive items i.e. away from the door 4

5 Make Life Easier 1. Tell us about something you have done to make a customer s shopping experience easier? 2. When you have had a particularly busy time in store what have you done to ensure everything runs smoothly on your department/ across the store as a whole? Or 2a. Tell me about a time when you have had to juggle lots of different priorities. How did you cope? What was the result? We believe it s good when.. Suggestions of things to look out for: Takes clothes to the fitting room Keeps shopping for customer collect at the end of their shopping trip Takes bags to car Helps locate a product Suggests a gift idea if customer is struggling Jumps onto the till Before going to the stockroom for one customer checks whether others need products checked as well Calls for more staff if available Advises the store management if they are not aware that the store is busy Keep it Special 3. Tell us about a time when you have provided exceptional service to a customer? Did you receive any feedback 5

6 4. Tell us about a time when you have had fun at work. How would you inject fun into your role at Joules but still keep it professional? We believe it s good when they. Suggestions of things to look out for: Picked up clues from a customer and acted upon them Suggested an alternative product that they thought would suit a customer Had someone with reduced mobility and they helped them round the store Rang round stores to try and find customer the product Customer came back Customer was very grateful Competition with colleagues on who could sell the most of a product/ everything on a mannequin Banter with customers Promotional events One Team 1. Tell us about a time when you have helped a colleague/ Team mate. 2. Tell us about a time when you have found somebody difficult to work with (Colleague/ classmate) 6

7 We believe it s good when they. Recognise when someone is struggling or unhappy and try to help Stays late to help a colleague get the job done Shows pride that they helped their colleague Says things like everyone is different, everyone has own opinions, we agreed to disagree Approached issue with colleague head on Showed willingness to compromise. What would you bring to joules? What are your strengths Realised that at work you can t always like everyone but must remain professional Making Money 1. If a customer approached you and asked for a product that was out of stock what would you do? 2. This is an item a customer has bought to the till, next to the till you will find these accessories. Choose an accessory that you think compliments the chosen item and tell me why you think I, as the customer, should buy it. We believe it s good when.. Suggestions of things to look out for. They check if it is in the stockroom They check with the manager when it might come back in They offer an alternative They take the customers contact details to inform then when it might come back in They refer the customer to the website Can confidently suggest an accessory and are able to give a reason why they have chosen it (it doesn t matter if you don t agree, it isn t on brand) Total 7

8 Finishing Questions Notice period & any flexibility Current Hourly rate Any holidays booked Contact Number Salary Expectations Address Days and hours candidate is available to work Mon Tues Weds Thurs Fri Sat Sun Morning Afternoon Evening Min hours per week candidate will work Max hours a week candidate can work Would candidate consider a zero hour contract? Y / N Would candidate consider a permanent contract? Y / N If successful we would require you to be available to work over the bank holiday weekend 24 th August, and also be available to work additional hours. Do you have any questions? Ending the Interview Thank the candidate for their time Let them know that you will call them within 5 working days (ideally sooner) to give them the outcome of the interview Check that they have applied online, if they haven t ask them to do so ASAP as should they be successful this could delay the offer process. Check you have the correct contact details for them Escort the candidate down to the shop floor 8

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