London Borough of Bexley
|
|
- Blake Gary Singleton
- 7 years ago
- Views:
Transcription
1 London Borough of Bexley ICT Strtegy 2014/ /16 Listening to you, working for you
2 Foreword by Councillor Greth Bcon, Deputy Leder of the Council nd Cbinet Member for Finnce nd Corporte Services London Borough of Bexley Informtion nd Communiction Technology (ICT) is vitl to the cost-effective delivery of services to the residents of Bexley. The Council hs proud trck record of dopting nd implementing proven technology solutions cross ll res of the Council. This is evidenced by the utomtion tht exists in both front nd bckoffce functions nd most importntly in the growing number of web-bsed fcilities tht we offer on the Council s website. The public sector nd locl government in prticulr is fcing chllenging time on mny fronts including reduced government funding nd incresing customer expecttions. Bexley is well prepred to meet these chllenges nd technology will be key success fctor. A rnge of improved nd new ICT solutions will underpin the delivery of the Council s Corporte Pln. The ICT Strtegy, its six themes, nd ssocited delivery projects define the foundtion blocks tht will support chnge s this work progresses. Ech of the ICT themes is significnt nd importnt in its own right but tken together they provide n integrted frmework to use ICT to drive business chnge nd to control nd develop the continued delivery of qulity cost-effective services to the people of Bexley. A key project for Bexley during 2015 will be retender of its min ICT Services contrct. The preferred supplier(s) tht emerges from this competitive process will closely work with the Council to further updte ICT Strtegy nd plns plying key role in supporting future business trnsformtion nd the chievement of the Council s corporte plns over the coming yers. I fully endorse nd support this ICT Strtegy nd look forwrd to the benefits tht it will enble s Bexley continues to be one of the best performing councils within the UK. Councillor Greth Bcon April 2014 i ii
3 Contents 1. Executive Summry 1 2. ICT Strtegy Themes 2 Theme 1: ICT Infrstructure 3 Mintining nd rtionlising ICT services Theme 2: Customer Services nd Access to Services 4 Trnsforming customer services nd ccess to services Theme 3: Informtion Mngement nd Security 5 Continuing to improve internl nd externl security nd informtion mngement stndrds Theme 4. Cost Effectiveness 6 Achieving vlue for money, mximising income, trnsforming procurement nd driving business trnsformtion Theme 5. ICT Governnce 7 The effective mngement of ICT resources Theme 6. Prtners nd Suppliers 8 The effective use of ICT prtners nd suppliers 3. Delivering The Strtegy Delivery Pln 9 i ii 1
4 1. Executive Summry Bexley s Corporte Pln sets out the Council s service delivery priorities. The pln summrises the tough finncil climte tht the Council is working in nd sets out service commitments nd spirtions for the Borough. This includes Bexley s four overriding strtegic priorities, the strtegy tht underpins building Council for the future nd the finncil plns nd mngement tht will underpin progress nd success. The four service priority res include: * Growing the economy nd protecting the environment * Helping residents enjoy the best possible qulity of life * Building sfer nd stronger communities * Mking best use of public resources Informtion nd Communiction Technology (ICT) is key business success fctor for the delivery of the Corporte Pln. This strtegy sets out the ICT technology foundtions needed to support the delivery of the pln. The ICT Strtegy covers the period 2014/15 to 2015/16. It is broken into six strtegic themes which together define the technologies the Council will be using to help chieve the objectives of the Corporte Pln. The six themes include the underlying ICT infrstructures (computers, servers, network nd other hrdwre), the use of corporte nd line-ofbusiness softwre solutions, informtion mngement, security nd governnce, nd the role of suppliers to work with Council offcers to jointly implement nd deliver modern utomted services. Appendix A provides summry of the enbling role of ICT in delivering the Corporte Pln. Appendix B cptures the foundtions of the Informtion Systems schem tht the Council is working towrds. A retender of the Council s min ICT Services Contrct will be conducted during The selected ICT prtner will work closely with the Council during the ltter prt of 2015/16 nd onwrds to further develop nd refine the ICT Strtegy nd supporting plns. ii 1 2
5 2. ICT Strtegy Themes Six themes form the bckbone of the ICT Strtegy 2014 to London Borough of Bexley ICT Strtegy key themes 2014/ /16 1. ICT infrstructure mintining nd rtionlising ICT services 2. Business Trnsformtion trnsforming customer services nd ccess to services 3. Informtion mngement nd security continuing to improve informtion mngement nd internl nd externl security 4. Cost effectiveness chieving VFM, mximising income, trnsforming procurement nd driving business trnsformtion 5. ICT governnce the effective mngement of ICT resources 6. Prtners nd Suppliers the effective use of ICT prtners nd suppliers in providing services 1 2 3
6 Theme 1 - ICT infrstructure Mintining nd rtionlising ICT services Aim The provision of ICT services is vitl to Bexley service delivery. The level of dependency hs continued to grow in recent yers to the point where the Council cnnot function effciently without ICT for even short periods of time. This essentil ICT includes corporte infrstructure such s emil, voice nd dt networks, servers nd personl computers nd incresingly internet nd other e-chnnels. The provision of such level of cpbility requires solid nd dependble technology infrstructure tht is mintined nd updted on regulr bsis. It lso needs to hve n pproprite level of resilience nd sclble resources to reflect orgnistion chnges. Theme 1- Outcomes nd success mesures 2014/ /16 Successful mngement of desktop computing s evidenced by user stisfction nd flexible working performnce monitoring. Continued doption nd use of current operting systems nd productivity softwre. The development of locl-re nd widere networks cross opertionl buildings including the new Civic Offces. The provision of ICT to help support the finl stges of the Bexley First progrmme. The continued doption of virtulised server technology with n incresing proportion of cost-effective virtulised servers. The development nd strengthening of the Council s ICT security frmework with nnul pprovl nd ccredittion by CESG/GCHQ. Improved ICT business continuity plns for the Council s website nd ll mjor line of business systems. The retender of the Council s min ICT Services contrct nd the selection of preferred supplier by the end of 2015 Assessment nd considertion of lterntive technologies nd delivery models s prt of the 2015 retender exercise
7 Theme 2 - Customer services nd ccess to services. Trnsforming customer services nd ccess to services Aim The provision of cost-effective customer ccess chnnels is key Bexley objective. The linking of front-offce customer requests to bck-offce service processing systems is key prt of this. The Council s Customer Service Strtegy describes the on-going plns to chieve qulity customer service ccess cross growing rnge of ccess chnnels including web-bsed nd other self-service pproches. Continued development of selfservice nd web-bsed forms for ll high volume customer trnsctions. The use of the web site s the premier chnnel for growing number of customer self-service fcilities. The incresed use of mpping nd sptil fcilities to enhnce customer web-site use. Incresed technicl resilience for the Council s website to minimise risks of internet disruptions nd pek demnds. Theme 2 - Outcomes nd success mesures 2014/ /16 Development of the utomted Interctive Voice Recognition Upgrde of the Avy telephony system including Contct Centre telephony 3 4 5
8 Theme 3 - Informtion mngement nd security. Continuing to improve internl nd externl security nd informtion mngement stndrds Aim Informtion is one of the Council s key ssets. Effective dt nd informtion mngement is vitl to decision mking nd providing pproprite levels of security. This theme of the ICT Strtegy builds upon the locl nd corporte chievements tht hve been mde in improving informtion mngement nd ims to further estblish fit for purpose informtion mngement nd reporting environment. The foundtions of the Council s Informtion Systems schem re summrised in Appendix B including the strtegic im of hrnessing mster dt mngement nd improved dt hnding. Theme 3 - Outcomes nd success mesures 2014/ /16 Continued development of the Business Systems Pln to support the development of service business systems including:- The implementtion of new Adults Socil Cre systems The development of the recently introduced Children s Socil Cre system The implementtion of new children s socil cre systems to support MASH nd Erly Help. Upgrdes to rnge of business systems including finncil, humn resources nd property systems. Incresed web-bsed customer self-service fcilities using e-forms nd trnsction middlewre. The phsed doption of Microsoft ShrePoint s centrl point for informtion holding nd serch. The ssessment nd piloting of dt wrehouse pproches including public website dt publiction. Continued complince with the Government Connect Code of Connection nd CESG/GCHQ requirements. Development of the Informtion Asset Register nd ssocited IS policies nd guidelines. Implementtion of the recommendtions from the successful 2013 Informtion Commissioners Offce Dt Protection Audit
9 Theme 4 - Cost effectiveness. Achieving vlue for money, mximising income, trnsforming procurement nd driving business trnsformtion Aim The Council is committed to continuous improvement. Its vlue for money pproch is bsed on reducing overheds, eliminting dupliction, mximising ssets nd service review. ICT hs key role to ply in the success of ll of these. The pst two yers hve seen the stedy doption of new wys of working. This hs demnded chnges to the wy ICT services re delivered to stff. These demnds will continue to increse s Members, stff nd prtners continue to dopt new nd modern pproches to delivering services... Theme 4 - Outcomes nd success mesures 2014/ /16 Provision of personl computing fcilities to suit ll ctegories of stff nd their working loctions. The use of thick nd thin client computing to support flexible working. The deployment of mobile network SIM bsed methods of ccess such s 3G (nd 4G). Deployment nd support of Smrt Phone nd Tblet type devices for stff on business cse bsis. The trgeted introduction of Microsoft ShrePoint nd Lync products to optimise stff collbortion nd productivity. The trgeted introduction of ICT to support trnsformtion projects, plns nd trgets. The retender of the Council s min ICT Services contrct in 2015 A new ICT Services contrct from April 2016 incorporting strong cost, effciency nd qulity themes 5 6 7
10 Theme 5 - ICT governnce - The effective mngement of ICT resources Adherence to the corporte project nd progrmme mngement methodology cross the Council. Aim The effective mngement of ICT resources is criticl to overll business success. This ICT Strtegy theme tckles the need to focus on using ICT resources effectively nd ensuring tht ll ICT ctivity meets strtegic needs nd outcomes. Theme 5 - Outcomes nd success mesures 2014/ /16 Development of the current corporte nd directorte ICT governnce rrngements providing strong gte keeping role nd enforcing complince to greed ICT stndrds nd procedures. ICT dvice, guidnce nd services to corporte nd service delivery progrmmes. Mngement of ICT prtner development resources in ccordnce with pproved ICT Strtegy projects. The preprtion nd delivery of the retender of the min ICT Services contrct including review of current nd future ICT resource mngement, monitoring nd improvement rrngements 6 7 8
11 Theme 6. Prtners nd Suppliers - The effective use of ICT prtners nd suppliers Aim The Council successfully works with rnge of prtners nd suppliers. These include public sector bodies such s Helth nd Police, other government deprtments, the third sector, voluntry orgnistions nd wide rnge of suppliers. As services develop, the Council s mixed economy of service provision will lso develop. It is vitl tht pproprite ICT rrngements re in plce to support the growing rnge of strtegic prtner nd supplier reltionships. Theme 6 - Outcomes nd success mesures 2014/ /16 business rtes nd to respond to new sttutory driven locl chnges nd rrngements. Incresed use of the Ntionl Public Sector Network tht is bsed on the UK GCSX nd the London-bsed LPSN for shred service projects between locl uthorities. Close working with other outsourced service providers nd prtners cross ll Council service res. Continued use of proven third-prty softwre solutions nd voidnce of locl bespoke development. Close working with the UK ICT outsourcing mrket to help deliver sourcing nd procurement exercise in 2015 to select preferred supplier for the Council s new ICT Services Contrct from April The development of joint working rrngements with other public sector prtners such s the NHS nd other locl uthorities in line with sttutory, vlue for money nd other service requirements. The development of current shred service rrngements nd support of other emerging shred service opportunities Optimistion of the use of the min ICT Services Contrct nd mximistion of the benefits of the prtnership with the current prtner until the end of the contrctul reltionship in Mrch Close working with the Council s Revenues nd Benefits prtner to introduce systems to mnge chnges to benefits, council tx nd 7 8 9
12 3. Delivering the Strtegy Resources nd gte keeping Resources re fundmentl to the delivery of this ICT Strtegy. Existing budgets dedicted to ICT re restricted to the Council s min budget for the Outsourced ICT Contrct (pproximtely 4.3m in 2014/15) nd the ICT Reserve (nnul contributions of round 0.8m) tht is used to fund ongoing third-prty pyments nd s contribution to the periodic cyclicl refresh of ICT infrstructure. In ddition, service res use pproved locl budgets or grnt monies to fund service-bsed ICT projects. Supporting Appendices Appendix A summrises the enbling role of ICT in delivering the Council s Corporte Pln. Appendix B summrises the Council s Informtion Systems Schem bsed round gol of mster dt mngement nd best of breed softwre solutions with improved customer website, corporte nd service reporting. The Council s IT Steering Group hs developed rnge of gte keeping criteri for requests for new ICT projects. The min ICT Services contrct contins n element for softwre support nd development nd this is closely mnged by the IT Steering Group. The Council s continued drive for effciency nd trnsformtion hs seen the cretion of new governnce rrngements to drive effciency nd svings progrmmes including ICT developments s pproprite. Finlly, Mngement Bord, Cbinet, Service nd Scrutiny Committees consider rnge of strtegic decisions on structured nd frequent bsis. ICT considertions form prt of overll decision mking
13 Appendix A Bexley Corporte Pln The enbling role of ICT in delivering the corporte pln Key Priorities nd Objectives Service Ares Mjor Business Systems ICT Strtegy Components Annul ICT Key Performnce Indictors 1. Growing the economy nd protecting the environment 2. Helping young people nd dults enjoy the best possible qulity of life 3. Building sfer nd stronger communities 4. Mking best use of public resources 5. Customer focused Council 6. Finncil Control nd Mngement Regenertion, rods, schools, housing, wste, street clensing, prks Helth, leisure telecre, schools, employment, disbilities, specil needs, culture Childrens, youth nd dults, public protection, housing Strtegy 2014, Bexley First, finnce, property nd lnd Self-service, web, telephony, equlities Stryegy 2014, finncil systems Finncil HR Pyroll Property Plnning Socil Cre Housing Highwys Public Web Childrens Eduction EDRM Electors Democrcy Legl Librries Wste Intrnet Emil Offce Tools Dt Stores Telephony Firewll Security Insurnce Networks ICT Infrstructure Desktop nd lptop computers, Business system servers nd hosting, Centrl storge nd SAN, Locl nd wide re networks, Emil nd unified communictions, Telephony systems, Printing nd scnning, Mobile, 3G nd 4G servics Customer Service nd Access Public website nd self-service, Trnsction middlewre, Voice self-service, Mpping nd sptil web tools Informtion Mngement nd Security ICT Security perimeter nd internl informtion mngement stndrds, EDRM, Dt wrehousing, GCSx complince Cost Effectiveness New wys of working, Strtegy 2014 ICT projects, Bexley First nd ICT ICT Governnce ICT resources nd gtekeeping, ICT supplier mngement, Project nd progrmme mngement Supplier nd Prtners Joint working nd shred services, Led ICT prtners nd suppliers Public sector networks, Softwre nd hrdwre suppliers 1. ICT stisfction desktop, business systems nd network services. 2. Supplier performnce contrcted service levels. 3. Infrstructure nd security virtulistion nd ICT policy complince. 4. ICT service desk performnce cll volumes
14 Appendix B Bexley Informtion Systems Strtegy 2014/15 to 2015/16 High Level Schem Mster Dt Lyer Mjor Business Systems Lyer Reporting Lyer Lnd nd property Dt Customer Dt Externl Dt Employee Dt Corporte Democrcy Legl Reporting Dt Wrehouse Finncil HR Pyroll Property Plnning Socil Cre Housing Highwys Public Web Childrens Eduction EDRM Electors Librries Wste Intrnet Emil Offce Tools Dt Stores Telephony Firewll Security Insurnce Network Control Dt Observtory Business System Business Business System Reports Reports System Reports Web Users Multi-system dt dt reports reports dt reports Offcers
15 If you would like the informtion in this leflet in different formt, plese cll nd sk for Communictions/Grphics. The reference to quote is /7.14 Listening to you, working for you
ClearPeaks Customer Care Guide. Business as Usual (BaU) Services Peace of mind for your BI Investment
ClerPeks Customer Cre Guide Business s Usul (BU) Services Pece of mind for your BI Investment ClerPeks Customer Cre Business s Usul Services Tble of Contents 1. Overview...3 Benefits of Choosing ClerPeks
More informationJaERM Software-as-a-Solution Package
JERM Softwre-s--Solution Pckge Enterprise Risk Mngement ( ERM ) Public listed compnies nd orgnistions providing finncil services re required by Monetry Authority of Singpore ( MAS ) nd/or Singpore Stock
More informationEnterprise Risk Management Software Buyer s Guide
Enterprise Risk Mngement Softwre Buyer s Guide 1. Wht is Enterprise Risk Mngement? 2. Gols of n ERM Progrm 3. Why Implement ERM 4. Steps to Implementing Successful ERM Progrm 5. Key Performnce Indictors
More informationHow To Set Up A Network For Your Business
Why Network is n Essentil Productivity Tool for Any Smll Business TechAdvisory.org SME Reports sponsored by Effective technology is essentil for smll businesses looking to increse their productivity. Computer
More informationCorporate Compliance vs. Enterprise-Wide Risk Management
Corporte Complince vs. Enterprise-Wide Risk Mngement Brent Sunders, Prtner (973) 236-4682 November 2002 Agend Corporte Complince Progrms? Wht is Enterprise-Wide Risk Mngement? Key Differences Why Will
More informationAgenda. Who are we? Agenda. Cloud Computing in Everyday Life. Who are we? What is Cloud Computing? Drivers and Adoption Enabling Technologies Q & A
Agend Who re we? Wht is Cloud Computing? Drivers nd Adoption Enbling Technologies Cloud Computing in Everydy Life Joe Wong Senior Development Mnger, ICS, IBM Kit Yeung Advisory Softwre Engineer, ICS, IBM
More informationSmall Business Networking
Why network is n essentil productivity tool for ny smll business Effective technology is essentil for smll businesses looking to increse the productivity of their people nd processes. Introducing technology
More informationDlNBVRGH + Sickness Absence Monitoring Report. Executive of the Council. Purpose of report
DlNBVRGH + + THE CITY OF EDINBURGH COUNCIL Sickness Absence Monitoring Report Executive of the Council 8fh My 4 I.I...3 Purpose of report This report quntifies the mount of working time lost s result of
More informationl,l:l.lf.gltf lqf 9!lf+f [egyllg.ncel Builiiing.Resilience to Cliirate Retated nazaros jenchi:66;- -
rrsrgfqmrreremrers I Publiction dte: My 2g,Z01S Pilol Progrm tof g_llpqtg Resilience: Building Resilience to Climte Retted Hzrds-AMtS (ppcr: BRCH-AM S) Project ld No.: P1275Ao Vj.nplry of Agriculturl Development
More informationVendor Rating for Service Desk Selection
Vendor Presented By DATE Using the scores of 0, 1, 2, or 3, plese rte the vendor's presenttion on how well they demonstrted the functionl requirements in the res below. Also consider how efficient nd functionl
More informationHow To Network A Smll Business
Why network is n essentil productivity tool for ny smll business Effective technology is essentil for smll businesses looking to increse the productivity of their people nd processes. Introducing technology
More informationSmall Business Networking
Why network is n essentil productivity tool for ny smll business Effective technology is essentil for smll businesses looking to increse the productivity of their people nd processes. Introducing technology
More informationSmall Business Networking
Why network is n essentil productivity tool for ny smll business Effective technology is essentil for smll businesses looking to increse the productivity of their people nd business. Introducing technology
More information2. Transaction Cost Economics
3 2. Trnsction Cost Economics Trnsctions Trnsctions Cn Cn Be Be Internl Internl or or Externl Externl n n Orgniztion Orgniztion Trnsctions Trnsctions occur occur whenever whenever good good or or service
More informationBalanced Scorecard. Linking Strategy to Actions. KPMG Swiss Practice Benchmarking Congress, Bürgenstock May 28 th, 1997, Roger Jaquet
Blnced Scorecrd Linking Strtegy to Actions KPMG Swiss Prctice Benchmrking Congress, Bürgenstock My 28 th, 1997, Roger Jquet Contents ❶ Objectives 1 ❶ Wht s the historicl bckground of the BSC? 2-4 ❶ BSC
More informationSmall Business Networking
Why network is n essentil productivity tool for ny smll business Effective technology is essentil for smll businesses looking to increse the productivity of their people nd business. Introducing technology
More informationPETER M. ROSS 22 Four Oaks Crescent London, Ontario N6J 4B7 Telephone: 51 9-661-4005/Facsimile: 5 19-471-0085 Email: pmross@,uwo.
PETER M. ROSS 22 Four Oks Crescent London, Ontrio N6J 4B7 Telephone: 51 9-661-4005/Fcsimile: 5 19-471-0085 Emil: pmross@,uwo.c April 2lS', 2005 Corportion of the City of London City Clerk's Office Room
More informationTest Management using Telelogic DOORS. Francisco López Telelogic DOORS Specialist
Test Mngement using Telelogic DOORS Frncisco López Telelogic DOORS Specilist Introduction Telelogic solution for Requirements Mngement DOORS Requirements mngement nd trcebility pltform for complex systems
More informationSan Mateo County ACCEL Adult-Education College and Career Educational Leadership AB 86 Adult Education Consortium Project Management Plan 24, 2014 -
A Sn Mteo County ACCEL Adult-Eduction College nd Creer Eductionl Ledership AB 86 Adult Eduction Consortium Project Mngement Pln - Februry 24, 2014 - This project mngement pln presents ACCEL s process frmework
More informationTotal Data Protection for Sensitive Data Wherever It May Flow
Totl Dt Protection for Sensitive Dt Wherever It My Flow PGP Corportion nd Protegrity protect sensitive dt throughout its lifecycle, while enforcing nd verifying policy requirements for complince. Protegrity
More informationCurrent Topics. Implications for Compliance Organizations. Presentation to the IIB. October, 2015
Current Topics Implictions for Complince Orgniztions Presenttion to the IIB October, 2015 This presenttion contins generl informtion only nd Deloitte is not, by mens of this presenttion, rendering ccounting,
More informationSmall Business Cloud Services
Smll Business Cloud Services Summry. We re thick in the midst of historic se-chnge in computing. Like the emergence of personl computers, grphicl user interfces, nd mobile devices, the cloud is lredy profoundly
More informationApplication Bundles & Data Plans
Appliction Appliction Bundles & Dt Plns We ve got plns for you. Trnsporttion compnies tody ren t one-size-fits-ll. Your fleet s budget, size nd opertions re unique. To meet the needs of your fleet nd help
More informationElectrical Engineering
Electricl Engineering R Wherever Energy Flows or Goods re Produced Our Electricl Engineering Group provides electricl design nd consulting services to electric & gs utilities, oil & gs pipelines, refineries,
More informationelearning platforms and consultation service at CU Presented by Judy Lo 31 August 2007
elerning pltforms nd consulttion service t CU Presented by Judy Lo 31 August 2007 Agend The elerning guidelines How elerning cn lower your work burden nd enhnce lerning? The elerning pltforms The elerning
More informationIntroducing Kashef for Application Monitoring
WextWise 2010 Introducing Kshef for Appliction The Cse for Rel-time monitoring of dtcenter helth is criticl IT process serving vriety of needs. Avilbility requirements of 6 nd 7 nines of tody SOA oriented
More informationVoIP for the Small Business
Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become vible solution for even the
More informationBlackbaud The Raiser s Edge
Riser s Edge Slesce.com Comprison Summry Introduction (continued) Chrt -(continued) Non-Prit Strter Pck Compny Bckground Optionl Technology Both Slesce modules supports hs become include over Slesce.com
More informationabcdefghijklmnopqrstu
NHS Circulr: PCS(AFC)2008/2 The Scottish Government Helth Workforce Directorte Employment nd Retention Division bcdefghijklmnopqrstu Der Collegue MANAGING SICKNESS ABSENCE Summry 1. This py circulr informs
More informationCombined Liability Insurance. Information and Communication Technology Proposal form
Comined Liility Insurnce Informtion nd Communiction Technology Proposl form Comined Liility Insurnce Informtion nd Communiction Technology - Proposl form This proposl form must e completed nd signed y
More informationAssessing authentically in the Graduate Diploma of Education
Assessing uthenticlly in the Grdute Diplom of Eduction Dr Mree DinnThompson Dr Ruth Hickey Dr Michelle Lsen WIL Seminr JCU Nov 12 2009 Key ides plnning process tht embeds uthentic ssessment, workintegrted
More informationVoIP for the Small Business
Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become vible solution for even the
More informationA guide to the common curriculum
Civil Service Lerning A guide to the common curriculum Version 1d Sept 2011 Contents ii 1 Introduction 4 Lerning opportunities mp 5 Overview of topics 6 The Common Curriculum by Level 8 Content by level
More informationHealth insurance exchanges What to expect in 2014
Helth insurnce exchnges Wht to expect in 2014 33096CAEENABC 02/13 The bsics of exchnges As prt of the Affordble Cre Act (ACA or helth cre reform lw), strting in 2014 ALL Americns must hve minimum mount
More informationVoIP for the Small Business
Reducing your telecommunictions costs VoIP (Voice over Internet Protocol) offers low cost lterntive to expensive trditionl phone services nd is rpidly becoming the communictions system of choice for smll
More informationVoIP for the Small Business
VoIP for the Smll Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become
More informationPsychological health and safety in the workplace Prevention, CAN/CSA-Z1003-13/BNQ 9700-803/2013
Psychologicl helth nd sfety in the workplce Prevention, CAN/CSA-Z1003-13/BNQ 9700-803/2013 promotion, nd guidnce to stged implementtion This smple udit tool is n nnex of the Ntionl Stndrd of Cnd on Psychologicl
More informationLong Term Financial Planning
Long Term Finncil Plnning Overview of New Pltform City of Knss City, Missouri 2013 2018 Long term finncil plnning combines finncil forecsting with finncil strtegizing to identify future chllenges nd opportunities
More informationRevisions published in the University of Innsbruck Bulletin of 18 June 2014, Issue 31, No. 509
Plese note: The following curriculum is for informtion purposes only nd not leglly inding. The leglly inding version is pulished in the pertinent University of Innsruck Bulletins. Originl version pulished
More informationHealth insurance marketplace What to expect in 2014
Helth insurnce mrketplce Wht to expect in 2014 33096VAEENBVA 06/13 The bsics of the mrketplce As prt of the Affordble Cre Act (ACA or helth cre reform lw), strting in 2014 ALL Americns must hve minimum
More informationVoIP for the Small Business
Reducing your telecommunictions costs TechAdvisory.org SME Reports sponsored by Cybernut Solutions provides outsourced IT support from welth of knowledgeble technicins nd system dministrtors certified
More informationYour Image through Client Reporting
Your Imge through Client Reporting Prtnerships: Logits is n escrow gent, prtner of Softwre editors nd users, to design, control nd preserve ccurte deposits of sources. Contct: For ny dditionl informtion
More informationVoIP for the Small Business
Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become vible solution for even the
More informationVoIP for the Small Business
VoIP for the Smll Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become
More informationUnleashing the Power of Cloud
Unleshing the Power of Cloud A Joint White Pper by FusionLyer nd NetIQ Copyright 2015 FusionLyer, Inc. All rights reserved. No prt of this publiction my be reproduced, stored in retrievl system, or trnsmitted,
More informationVoIP for the Small Business
VoIP for the Smll Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become
More informationcollection, dissemination and security of data. inform the access and utilisation of data within the organisation.
Corporte Policies & Procedures Generl Administrtion Document CPP123 Dt Governnce Policy First Produced: Current Version: Pst Revisions: Review Cycle: Applies From: 17/07/13 17/07/13 Nil 3 yer cycle Immeditely
More informationVoIP for the Small Business
Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become vible solution for even the
More informationGippsland Regional Palliative Care Plan 2005-2009
Gippslnd Regionl Pllitive Cre Pln 2005-2009 The Gippslnd Region: The City of Ltrobe nd the Shires of Bss Cost, Bw Bw, Est Gippslnd, South Gippslnd nd Wellington Gippslnd Regionl Pllitive Cre Consortium
More informationo Bol Meeting 29 July restructuring and UK Schemes. Applicability ofwarehousing Initiatives in Northern Ireland
I Agend Item I - Updte since 13 June Meeting o Bol Meeting 29 July restructuring nd UK Schemes. Applicbility ofwrehousing Inititives in Northern Irelnd Updte from 13 June Meeting Both AIB nd BOI were consulted
More informationVoIP for the Small Business
Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become vible solution for even the
More informationHow To Reduce Telecommunictions Costs
Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become vible solution for even the
More informationVoIP for the Small Business
VoIP for the Smll Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become
More informationHow To Get A Free Phone Line From A Cell Phone To A Landline For A Business
Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become vible solution for even the
More informationGFI MilArchiver 6 vs C2C Archive One Policy Mnger GFI Softwre www.gfi.com GFI MilArchiver 6 vs C2C Archive One Policy Mnger GFI MilArchiver 6 C2C Archive One Policy Mnger Who we re Generl fetures Supports
More informationVoIP for the Small Business
Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become vible solution for even the
More informationFeatures. This document is part of the Terms and Conditions for Personal Bank Accounts. 16-20 Barolin St, PO Box 1063 Bundaberg Queensland 4670
S This document is prt of the Terms nd Conditions for Personl Bnk Accounts Issued y Auswide Bnk Ltd ABN 40 087 652 060/Austrlin Finncil Services & Austrlin Credit Licence 239686 Effective from Jnury 18
More informationMove, Inc. 2010 Citi EMT Conference January 5, 2010
Move, Inc. 2010 Citi EMT Conference Jnury 5, 2010 Sfe Hrbor Sttement 2 This presenttion my contin forwrd-looking sttements, including informtion bout mngement s view of Move s future expecttions, plns
More informationVoIP for the Small Business
Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become vible solution for even the
More informationAPPROVALS Gorporate Procurement Plan 2010-2011
MAKING WATER WORK APPROVALS Gorporte Procurement Pln 2010-2011 RECOMMENDED BY: Jnet Porchun Mnger Procurement DATE J;,ctt r 2otl RECOMMENDED BY: rte APPROVED BY:./ DATEJI I O/ I2OII SunWter Gorporte Procurement
More informationGFI MilArchiver 6 vs Quest Softwre Archive Mnger GFI Softwre www.gfi.com GFI MilArchiver 6 vs Quest Softwre Archive Mnger GFI MilArchiver 6 Quest Softwre Archive Mnger Who we re Generl fetures Supports
More informationVoIP for the Small Business
VoIP for the Smll Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become
More informationSyGEMe: Integrated Municipal Facilities Management of Water Ressources Swiss Geoscience Meeting, Neuchâtel, 21 novembre 2009 k
SyGEMe: Integrted Municipl Fcilities Mngement of Wter Ressources Tool presenttion, choice of technology, mn-mchine mchine interfce, business opportunities nd prospects 1. Introduction 2. Mn-mchine interfce
More informationDATA SCIENTIST WHY IT S THE SEXIEST JOB OF THE 21 ST CENTURY
Brought to you by HTTP://WWW.ANALYTICS-MAGAZINE.ORG DRIVING BETTER BUSINESS DECISIONS JULY/AUGUST 2013 ADVENT OF THE DATA SCIENTIST WHY IT S THE SEXIEST JOB OF THE 21 ST CENTURY ALSO INSIDE: Anlytics &
More informationPerformance Evaluation of Academic Libraries Implementation Model
Performnce Evlution of Acdemic Librries Implementtion Model Luiz Bptist Melo CIDEHUS UE nd Librries of the Fculty of Science, University of Porto (Applied Mthemtics nd Botnicl Deprtments) Ru do Cmpo Alegre,
More informationHumana Critical Illness/Cancer
Humn Criticl Illness/Cncer Criticl illness/cncer voluntry coverges py benefits however you wnt With our criticl illness nd cncer plns, you'll receive benefit fter serious illness or condition such s hert
More informationVoluntary Prekindergarten Parent Handbook
Voluntry Prekindergrten Prent Hndbook Wht is Voluntry Prekindergrten (VPK)? Voluntry Prekindergrten (VPK) is legisltively mndted progrm designed to prepre every four-yer-old in Florid for kindergrten nd
More informationVoIP for the Small Business
VoIP for the Smll Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become
More informationNote: Principal version Modification Amendment Equivalence list Consolidated version from October 1 2014
Note: The following curriculum is consolidted version. It is leglly non-inding nd for informtionl purposes only. The leglly inding versions re found in the University of Innsruck Bulletins (in Germn).
More informationAn Undergraduate Curriculum Evaluation with the Analytic Hierarchy Process
An Undergrdute Curriculum Evlution with the Anlytic Hierrchy Process Les Frir Jessic O. Mtson Jck E. Mtson Deprtment of Industril Engineering P.O. Box 870288 University of Albm Tuscloos, AL. 35487 Abstrct
More informationPortfolio approach to information technology security resource allocation decisions
Portfolio pproch to informtion technology security resource lloction decisions Shivrj Knungo Deprtment of Decision Sciences The George Wshington University Wshington DC 20052 knungo@gwu.edu Abstrct This
More informationQUESTIONNAIRE. 1. Your Name: 2. Age-group: Below 25 years 26-35 years. 3. Gender : Male Female. 4. Education : H.S.C or Below H.S.C.
QUESTIONNAIRE A. PERSONAL DETAILS: 1. Your Nme: 2. Age-group: Below 25 yers 26-35 yers 36-45 yers Over 45 yers 3. Gender : Mle Femle 4. Eduction : H.S.C or Below H.S.C. Grdution Post-Grdution Any other
More informationINJURY MANAGEMENT & REHABILITATION
OBJECTIVES To estblish systemtic pproch to injury mngement nd rehbilittion throughout the City immeditely following work relted illness, injury nd disbility. To estblish tht it is the responsibility of
More informationTHE PHARMACEUTICAL SECTOR: REAL ESTATE IMPLICATIONS OF INDUSTRY-WIDE CHANGE Nick Compton, Head of Life Sciences, Global Corporate Services, EMEA
CB RICHARD ELLIS Globl ViewPoint Globl Reserch nd Consulting www.cbre.eu/reserch THE PHARMACEUTICAL SECTOR: REAL ESTATE IMPLICATIONS OF INDUSTRY-WIDE CHANGE Nick Compton, Hed of Life Sciences, Globl Corporte
More informationHow To Outsource Forms Processing
Vendor Outsourcing Models Steve Hnks, IBM & Sty Lnk, IBM FTA Technology Conference nd Exhibition Spokne, Wshingn August 13, 2001 Overview Outsourcing Models Outsourcing Models nd Trends Business Process
More informationer unterwegs Kommunikation Willkommen Nachba
www.wohnprtner-wien.t Contct Informtion: wohnprtner Guglgsse 7-9 1030 Vienn, Austri Phone: +43-1-24 503-25956 Fx: +43-1-24 503-25993 Emil: office@wohnprtner-wien.t wohnprtner together for good neighbourhood
More informationMaximizer CRM 2015 Overview. A comprehensive look at Maximizer Software s latest CRM solutions
Mximizer CRM Overview A comprehensive look t Mximizer Softwre s ltest CRM solutions The softwre just mkes it esy in fst moving environment for everyone in the orgnistion to know wht is going on nd who
More informationNumeracy across the Curriculum in Key Stages 3 and 4. Helpful advice and suggested resources from the Leicestershire Secondary Mathematics Team
Numercy cross the Curriculum in Key Stges 3 nd 4 Helpful dvice nd suggested resources from the Leicestershire Secondry Mthemtics Tem 1 Contents pge The development of whole school policy 3 A definition
More information13 June 2013 www.wao.gov.uk. Implementation of the National Framework for Continuing NHS Healthcare
13 June 2013 www.wo.gov.uk Implementtion of the Ntionl Frmework for Continuing NHS Helthcre Implementtion of the Ntionl Frmework for Continuing NHS Helthcre I hve prepred this report for presenttion to
More informationData quality issues for accounting information systems implementation: Systems, stakeholders, and organizational factors
Journl of Technology Reserch Dt qulity issues for ccounting informtion systems implementtion: Systems, stkeholders, nd orgniztionl fctors ABSTRACT Hongjing Xu Butler University Qulity informtion is one
More informationFile Storage Guidelines Intended Usage
Storge 1 Google Cloud 2 Other cloud storge Exmple or Box, Dropbox, Crbonite, idrive File Storge Guidelines Usge Fculty nd student collbortion Specil use cses. When non-lcc employee nd students need ccess
More informationInnovative and applied research on big data platforms of smart heritage
Innovtive nd pplied reserch on big dt pltforms of smrt heritge J. Qiu, J. Li, H. Sun * qiujie@thid.cn lijijun@thid.cn sunhuijio@thid.cn KEY WORDS: Smrt heritge, Big dt, Explntion ABSTRACT: Big dt hs huge
More informationE-Commerce Comparison
www.syroxemedi.co.uk E-Commerce Comprison We pride ourselves in creting innovtive inspired websites tht re designed to sell. Developed over mny yers, our solutions re robust nd relible in opertion, flexible
More informationWhen we look at long-term growth, there are eight things that define who we are, what we do, and how we operate to reach our potential.
IT STARTED WITH A HANDSHAKE. It strted with hndshke. Two visionries, Bill Bowermn nd his University of Oregon runner Phil Knight, thought they could do better job of designing nd selling shoes to runners.
More informationHealth insurance exchanges What to expect in 2014
Helth insurnce exchnges Wht to expect in 2014 33096CAEENABC 11/12 The bsics of exchnges As prt of the Affordble Cre Act (ACA or helth cre reform lw), strting in 2014 ALL Americns must hve minimum mount
More informationContinuing NHS Healthcare Follow-up Report
29 Jnury 2015 Archwilydd Cyffredinol Cymru Auditor Generl for Wles Continuing NHS Helthcre Follow-up Report I hve prepred nd pulished this report in ccordnce with the Government of Wles Acts 1998 nd 2006.
More informationFacilitating Rapid Analysis and Decision Making in the Analytical Lab.
Fcilitting Rpid Anlysis nd Decision Mking in the Anlyticl Lb. WHITE PAPER Sponsored by: Accelrys, Inc. Frnk Brown, Ph.D., Chief Science Officer, Accelrys Mrch 2009 Abstrct Competitive success requires
More informationCurriculum for the Master Program in Strategic Management at the University of Innsbruck School of Management
The English version of the curriculum for the Mster Progrm in Strtegic Mngement is not leglly inding nd is for informtionl purposes only. The legl sis is regulted in the curriculum pulished in the University
More informationInformation and Software Technology
Informtion nd Softwre Technology 53 (2011) 1199 1208 Contents lists vilble t ScienceDirect Informtion nd Softwre Technology journl homepge: www.elsevier.com/locte/infsof Determinnts of softwre qulity in
More informationICT Support - How Many Contractors Are Running?
2e2 Report into Supplier Management and Support MONITORING NLYTICS INTEGRTION PPLICTION UTOMTION BCK UP INTEGRTION DT RCHIVING DT STORGE PPLICTION DT MNGEMENT Introduction ICT is increasingly underpinning
More informationThe 8 Essential Layers of Small-Business IT Security
The 8 Essentil Lyers of Smll-Business IT Security While there is no technology tht cn gurntee your network is truly impenetrble, you cn significntly reduce your risk by deploying multiple lyers of defense.
More informationAccording to Webster s, the
dt modeling Universl Dt Models nd P tterns By Len Silversn According Webster s, term universl cn be defined s generlly pplicble s well s pplying whole. There re some very common ptterns tht cn be generlly
More informationTechniques for Requirements Gathering and Definition. Kristian Persson Principal Product Specialist
Techniques for Requirements Gthering nd Definition Kristin Persson Principl Product Specilist Requirements Lifecycle Mngement Elicit nd define business/user requirements Vlidte requirements Anlyze requirements
More information2 Workload and duration of the Program 3 Courses 4 Types of course units and number of participants
The English version of the consolidted curriculum for the "Bchelor Progrm in Mngement nd Economics" is not leglly inding nd is for informtionl purposes only. The leglly inding text which regultes the different
More informationChromebook Parent/Student Information
Chromebook Prent/Student Informtion 1 Receiving Your Chromebook Student Distribution Students will receive their Chromebooks nd cses during school. Students nd prents must sign the School City of Hmmond
More informationSavvis IT Infrastructure. Savvis SaaS Infrastructure Solutions Enterprise-class Resources for SaaS Delivery
Svvis IT Infrstructure Svvis SS Infrstructure Solutions Enterprise-clss Resources for SS Delivery Softwre-s--Service (SS) Cretes New Opportunities Originlly ppeling to mostly smller businesses, SS is now
More informationLEGISLATIVE BUDGET SYSTEM BUDGET COMPARISON WORKSHEET EXPLANATION A W
LEGISLTIVE UDGET SYSTEM UDGET COMPRISON ORKSHEET Page 1 of 24 Program ID: JUD101 Structure #: 010101000000 COURTS OF PPEL JUDICIRY SEQ # EXPLNTION FIRST FY SECOND FY EXPLNTION 79.00 6,429,114 79.00 6,429,114
More informationNOTES. Cohasset Associates, Inc. 2015 Managing Electronic Records Conference 8.1
Cohsset Assocites, Inc. Expnding Your Skill Set: How to Apply the Right Serch Methods to Your Big Dt Problems Juli L. Brickell H5 Generl Counsel MER Conference My 18, 2015 H5 POWERING YOUR DISCOVERY GLOBALLY
More information2 Admission requirements 3 Duration of the program 4 Courses 5 Types of course units and number of participants
The English version of the curriculum for the Mster Progrm in Bnking nd Finnce is not leglly inding nd is for informtionl purposes only. The legl sis is regulted in the curriculum pulished in the University
More informationHealth Information Systems: evaluation and performance of a Help Desk
536 Digitl Helthcre Empowering Europens R. Cornet et l. (Eds.) 2015 Europen Federtion for Medicl Informtics (EFMI). This rticle is published online with Open Access by IOS Press nd distributed under the
More information