STATISTICS USER SURVEY EXPERIENCE OF CENTRAL BANK OF THE REPUBLIC OF TURKEY (CBRT)
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1 STATISTICS USER SURVEY EXPERIENCE OF CENTRAL BANK OF THE REPUBLIC OF TURKEY (CBRT) Ahmet Tayyar Fırat CBRT - Statistics Department UNITED NATIONS ECONOMIC COMMISSION FOR EUROPE CONFERENCE OF EUROPEAN STATISTICIANS Workshop on the Communication of Statistics Washington DC., April 2015
2 OUTLINE I. Motivation II. European Statistics Code of Practice III. Sample Surveys IV. Statistics User Survey of CBRT V. Conclusions 2
3 Motivation Survey CBRT Statistics First User Satisfaction Survey Aim of the Survey Determine: Needs of users Users assessment of the quality of data and publications Satisfaction with the services provided by CBRT After Survey Results will help develop strategies to improve; Quality Reliability Avalibility of CBRT statistics 3
4 European Statistics Code of Practice The Principles of the European Statistics Code of Practice Institutional Environment 1. Professional Independence 2. Mandate for data collection 3. Adequacy of resources 4. Commitment to quality 5. Statistical confidentiality 6. Impartiality and objectivity Statistical Processes 7. Sound methodology 8. Appropriate statistical procedures 9. Non-excessive burden on respondents 10. Cost effectiveness Statistical Output 11. Relevance 12. Accuracy and reliability 13. Timeliness and punctuality 14. Coherence and comparability 15. Accessibility and clarity 4
5 EUROSTAT User Satisfaction Survey Sample Surveys Designed to obtain better knowledge about users, their needs, and their satisfaction with the services provided by Eurostat Carried out online, via a link on Eurostat website. YEAR REPLIES The surveys included four main parts: Information on types of users and uses of European statistics, Quality aspects, Trust in European statistics, Dissemination of statistics. 5
6 Sample Surveys European Central Bank Bank of England Online National Bank of the Republic of Macedonia Turkish Statistical Institute Registered Users Statistical Office of the Republic of Slovenia Fulfill the Statistical Code of Practice Principles Statistical Office of the Republic of Serbia 6
7 Prepared after examination of sample surveys Pilot survey; CBRT Monetary Policy Department Conducted in paper form Sent 73 economists, 39 participations Survey had 4 sections and 24 questions. Sections are; User type General information about the use of CBRT statistics Quality aspects of CBRT statistics Dissemination services 7
8 Approximately registered website users invited Registered users follow press releases, reports, researches and statistics Conducted between 6 20 March 2015 via online Reminder s on 13, 18 and 20 March In Total, 675 users participated in the survey 8
9 Section 1. User type Education? User Group? 9
10 Section 2. General information about the use of CBRT statistics Which CBRT Statistics Do You Use? 10
11 How do CBRT Statistics Influence Your Work? For What Purposes do You Use CBRT Statistics and EDDS? How Often do You Use CBRT Statistics and EDDS? 11
12 Section 3. Quality Aspects of CBRT Statistics How do You Rate the 'Overall Quality' of CBRT Statistics? 12
13 How do You Compare the Quality of CBRT Statistics With Other Domestic Official Statistics in Turkey? How do You Compare the Quality of CBRT Statistics With International Organizations (ECB, Eurostat, IMF, BIS, OECD etc.) Statistics? 13
14 How Much do You Trust the Statistics Produced by CBRT? 14
15 Do You Find the 'Methodology/Metadata' of CBRT Statistics Sufficient For Your Purpose? Are the Presented CBRT Statistics Easy to Understand?? 15
16 How Would You Rate the Statistics Services of CBRT Website? 16
17 How Satisfied are You With the User Support Provided by CBRT? How Do You Rate the Overall Quality of the Data and Services Provided by CBRT?? Please Share Any Additional Comments, Ideas or Concerns About CBRT Statistics and EDDS. o 139 participants indicated their opinions. 17
18 Conclusions Overall quality of CBRT statistics is rated 4,1 out of 5 Participants find the quality of CBRT statistics better than other domestic official statistics in Turkey and find the quality the same as international organizations statistics. Respondents rated the statistical services of CBRT s website as 3,9 out of 5 91,4% access the statistics easily/partly easily 89,6% think CBRT statistics are presented in a way that is easy/partly easy to understand Users think that Search facilities and Help texts/help facilities are the weakest aspects of the CBRT website 93,6% of respondents greatly trust/tend to trust CBRT statistics. 18
19 THANK YOU FOR YOUR ATTENTION Please Contact For Further Information UNITED NATIONS ECONOMIC COMMISSION FOR EUROPE CONFERENCE OF EUROPEAN STATISTICIANS Workshop on the Communication of Statistics Washington DC., April 2015
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