POSITION DESCRIPTION and Key Performance Indicators (KPIs)

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1 POSITION DESCRIPTION and Key Performance Indicators (KPIs) NAME: TITLE: AREA: STATUS: GRADE: Manager Head Office Permanent Full Time - 35 hours per week Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS), Level 8 POSITION PURPOSE Ensure that the organisation delivers responsive, flexible, cost effective services that are reflective of the organisation s values, mission and strategic plan. The efficient and effective day-to-day management of the organisation, in accordance with the organisation s policies, procedures and budgets, in addition to funding program guidelines. Support the through the provision of information, resources and advice to ensure it meets its responsibilities in accordance with its constitution and the law. The development and maintenance of a culture of teamwork, respect, trust and co-operation, where staff are supported and can develop through effective leadership, education and training. Represent the organisation in relevant internal and external forums. REPORTING TO DIRECT REPORTS Service Co-ordinators and Administration Officers SKILLS, COMPETENCIES, QUALIFICATIONS, EDUCATION and EXPERIENCE Essential: Tertiary qualifications in Social Sciences or relevant professional discipline with three years experience in community services management Demonstrated knowledge and experience in the management of staff Demonstrated knowledge of governance reporting responsibilities and timeframes Demonstrated knowledge of Commonwealth and State funded community service programs Demonstrated knowledge and experience in the management and evaluation of financial budgets Experience in applying measures for organisational quality improvement and risk management Knowledge of Disability Service Standards, Community Care Common Standards and other relevant statutory requirements Thorough knowledge of Work Health and Safety Experience in developing, implementing and evaluating strategic plans Excellent communication and time management skills Demonstrated experience in negotiation, conflict resolution and advocacy Sound knowledge of Microsoft applications Current drivers licence Desirable: Experience in working with s Post graduate qualifications in community sector management and/or human resource management KEY RELATIONSHIPS Internal: President and Treasurer of the, members, Administrative Officers, Service Co-ordinators External: Commonwealth and State departmental representatives, service provider representatives

2 Our Vision To be an organisation that values honesty and excellence, and strives to maintain these qualities in all that we do. Our Mission To provide high quality innovative services that make a positive difference to people s lives, while promoting an inclusive community. Our Values Honesty We value honesty in everything we do, in all our processes. We are committed to being honest in all our dealings with clients, their support people, the community, our staff and each other as individuals. Excellence We are personally accountable for our individual and collective contributions to the success of Lower Hunter Temporary Care. We achieve our purpose/mission and strategic plans by focusing on the priorities and actions that deliver excellent results. Our excellence is measured by the response of our clients to the services we provide. Respect We value our clients and staff participation in decision making through consultation and aim to build trust and long term relationships. We are committed to caring for each other as individuals as well as providing opportunities for personal growth. How you will be measured in your role In accordance with Lower Hunter Temporary Care Inc s performance review timetable, you and the President of the will review your on the job performance annually and at other times during the year. This review will be completed in relation to your position description and the delivery of your KPI s (Key Performance indicators). The responsibilities, duties and KPI s for your role are defined under Lower Hunter Temporary Care Inc s Key Results Area, as listed below. 1. OPERATIONS & ADMINISTRATION: To ensure that we provide the most effective facilities and systems for the provision of services to our clients 2. CLIENT SERVICES: To provide quality, cost effective care which will enable people to maintain their independence and live in their own homes in the community of their choice 3. FINANCE & BUSINESS PERFORMANCE: To remain financially viable and provide funds for the achievement of our client and business goals 4. TRAINING: To ensure all staff (paid and unpaid) are given the opportunity to enhance their skills enabling them to perform duties at a more efficient and effective level 5. OUR TEAM: To attract and retain staff (paid and unpaid) who are caring, competent and motivated to deliver our services. To ensure all staff (paid and unpaid) have the opportunity to be involved in the planning process 6. SPECIFIC PROJECTS: See note below Note: Provision has been made in the Position Descriptions for Specific Projects which are one off activities completed over a period of time (normally less than a year) and not considered to be part of the core responsibilities and KPI s for the current role. Once completed, these Specific Projects will more than likely become part of the ongoing role for the position, unless they do not require management or monitoring. The signature (at the end of this position description) of the team member, acknowledges the position description and KPI s for this role and how these KPI s will be measured. A summary of the responsibilities, duties and KPI s for the role are included in the table below. Summary of responsibilities/duties & KPI s KEY RESULTS AREA RESPONSIBILITIES AND DUTIES KPI S OPERATIONS AND ADMINISTRATION CLIENT SERVICES 3 4 FINANCE & BUSINESS PERFORMANCE 1 3 TRAINING 3 4 OUR TEAM 4 7 SPECIFIC PROJECTS 1 1 TOTAL 23 39

3 KEY RESULTS AREA Operations and Administration 1. Plan, develop, implement and evaluate strategies for operational management and development, to meet agreed organisational performance goals and objectives. 2. Manage all tasks related to the Work Health and Safety Act and the work environment 1. Strategic and work plans are developed, implemented and evaluated that meets the organisation s goals and objectives. 2. Safe systems of work are developed, implemented and maintained throughout the organisation 3. The organisation s Work Health and Safety obligations are met 4. The organisation has a culture of compliance towards Work Health and Safety 3. Manage Workers Compensation Claims 5. Systems are developed and implemented to meet claim deadlines and return to work programs 6. Where required, Critical Incidents and Employee Assistance policy is implemented 4. Develop and lead quality improvement and risk management 5. Ensure the is resourced sufficiently to carry out their duties in a professional manner 6. Develop and maintain organisational culture, values and reputation to ensure Lower Hunter Temporary Care Inc is a leader in its field of service provision 7. Develop policy and manage the review process for existing policies and procedures 7. Quality assurance systems are developed, implemented and maintained 8. The results of the annual Quality Assurance Survey, developed and conducted, report high levels of client satisfaction 9. Informal feedback is facilitated throughout the organisation 10. Relevant risk management systems are developed, implemented and maintained in key areas, including: Staff Recruitment Financial Management Client and Staff Information Operations and Administration 11. The is appropriately resourced by: timely and informative Manager s Reports interim Manager s Reports and submissions, when required participation in meetings provision of advice facilitation of training opportunities 12. Behave in a manner that serves as an example of the positive values, attitudes, and principles associated with the organisation 13. Ensure that the organisation s vision, mission and values are adhered to throughout the organisation 14. Remain current and implement best practice in service provision 15. Policies are relevant, current and reviewed regularly

4 KEY RESULTS AREA Operations and Administration (Cont d) 8. Represent the organisation at executive level meetings with government departments, regional network meetings, other service providers and stakeholder meetings 16. The organisation has a high profile and positive relationships with external organisations 9. Ensure that the organisation meets its corporate responsibility through compliance with its constitution, legal obligations, funding agreements and ethical standards 17. Systems of compliance are developed and implemented in accordance with the organisations policies and procedures 18. The organisation operates in accordance with it s constitution and meets its legal obligations, funding agreement requirements and ethical standards corporate responsibilities are met 10. Manage the recruitment process to ensure skilled and qualified staff are recruited to the highest standard and appropriately placed within the organisation 19. The organisation implements robust employee recruitment policies and procedures that include processes, systems and checks 11. Actively seek additional funding for Projects within the scope of the organisation, as directed by the 20. Additional funding for projects is sought and secured

5 KEY RESULTS AREA Clients 1. To ensure that clients have access to high quality services within eligibility and funding guidelines 2. To ensure that clients are treated fairly and respectfully in all situations 3. To ensure that appropriate advocacy is sourced and provided to clients, where necessary 1. In conjunction with the service Co-ordinators, ensure clients are eligible, funding guidelines are adhered to and high quality services are delivered 2. In conjunction with the service Co-ordinators and Administrative Officers, regularly evaluate that client contact is professional and courteous 3. The results of the annual Quality Assurance Survey developed and conducted report high levels of client satisfaction 4. Clients are provided with appropriate referrals to services that meet their needs KEY RESULTS AREA Finance & Business Performance 1. Plan and manage Lower Hunter Temporary Care Inc s financial budget 1. In conjunction with the organisation s Treasurer, Service Co-ordinators and Administrative Officers, develop, implement and regularly evaluate the financial budgets for each service 2. The organisation remains financially viable 3. The organisation meets all its financial statutory requirements KEY RESULTS AREA Training 1. Develop ongoing capabilities through training and professional development 1. Participation in identified relevant training and professional development activities in accordance with the organisation s objectives and within budgetary constraints. 2. Identify training needs of direct reporting staff 2. Direct reporting staff skill shortages are identified 3. Direct reporting staff participate in appropriate training sessions 3. When required, provide assistance in staff (paid and unpaid) training sessions 4. Staff (paid and unpaid) are skilled to the level where they can perform their duties to a high standard

6 KEY RESULTS AREA Our Team 1. Ensure a safe and non-discriminatory workplace 1. All incidents that are reported receive an appropriate response 2. Develop and maintain good relationships with all staff (paid and unpaid) 2. Accurate information is communicated to relevant staff only 3. All communication is respectful and courteous 3. Three (3) month probationary review for new Managers is then followed by annual staff appraisals 4. Participate in probationary period review with the President of the after three months of commencing employment 5. Participate in annual Staff Performance Appraisal with the President of the 4. Provide supervision, support and performance management to service Co-ordinators and Administrative Officers 6. Service Co-ordinators and Administrative Officers receive support, supervision and performance management in accordance with the organisation s policies and procedures. 7. Conduct Annual Staff Performance Appraisals with Service Co-ordinators and Administrative Officers KEY RESULTS AREA Special Projects 1. Carry out other duties and/or projects that are consistent with the vision, mission and values of the organisation, as requested by the 1. Other duties and/or projects are completed and reported to the Manager President of Date Position description review date

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