Bearsden Primary After School Club Day Care of Children Bearsden Primary School 2 Roman Road Bearsden Glasgow G61 2SY Telephone:

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1 Bearsden Primary After School Club Day Care of Children Bearsden Primary School 2 Roman Road Bearsden Glasgow G61 2SY Telephone: Inspected by: Patricia Fox Type of inspection: Unannounced Inspection completed on: 12 December 2013

2 Contents Page No Summary 3 1 About the service we inspected 5 2 How we inspected this service 7 3 The inspection 13 4 Other information 32 5 Summary of grades 33 6 Inspection and grading history 33 Service provided by: Bearsden Primary After School Club Committee Service provider number: SP Care service number: CS Contact details for the inspector who inspected this service: Patricia Fox Telephone Bearsden Primary After School Club, page 2 of 34

3 Summary This report and grades represent our assessment of the quality of the areas of performance which were examined during this inspection. Grades for this care service may change after this inspection following other regulatory activity. For example, if we have to take enforcement action to make the service improve, or if we investigate and agree with a complaint someone makes about the service. We gave the service these grades Quality of Care and Support 5 Very Good Quality of Environment 4 Good Quality of Staffing 5 Very Good Quality of Management and Leadership 4 Good What the service does well The service had very good participation systems and consultation methods in place to gather the views of children, parents, staff and stakeholders. These responses were used to improve the service as a whole. The staff team worked very well together and were very enthusiastic and confident in talking about their role in the service. Children were happy and busy in a positive, play environment. What the service could do better The provider in consultation with East Dunbartonshire Council should address the requirement in this report. The requirement relates to the overall condition of the identified premises within Bearsden Primary School. What the service has done since the last inspection The provider had continued to support staff to work towards and to obtain relevant qualifications. The service had continued to make very good progress in encouraging the involvement of people who use the service in a variety of innovative ways. Bearsden Primary After School Club, page 3 of 34

4 Conclusion Inspection report continued Parental feedback, observations and discussions on the day, demonstrated that staff had developed very good working relationships with them and their children. Parents' indicated that they were very happy with the overall quality of service. The service continues to provide a valuable, good quality out of school care facility for parents in the community. They should continue to build on their strengths and take forward areas for improvement identified in this report. Who did this inspection Patricia Fox Bearsden Primary After School Club, page 4 of 34

5 1 About the service we inspected The Care Inspectorate regulates care services in Scotland. Information about all care services is available on our website at This service was previously registered with the Care Commission and transferred its registration to the Care Inspectorate on 01 April Requirements and recommendations If we are concerned about some aspect of a service, or think it could do more to improve, we may make a recommendation or requirement. - A recommendation is a statement that sets out actions the care service provider should take to improve or develop the quality of the service, but where failure to do so will not directly result in enforcement. Recommendations are based on the National Care Standards, relevant codes of practice and recognised good practice. - A requirement is a statement which sets out what is required of a care service to comply with the Public Services Reform (Scotland) Act 2010 and Regulations or Orders made under the Act or a condition of registration. Where there are breaches of Regulations, Orders or Conditions, a requirement must be made. Requirements are legally enforceable at the discretion of the Care Inspectorate. The provider of Bearsden Primary After School Club is a voluntary committee made up of parents and guardians who use the service. Bearsden Primary After School Club operates from identified accommodation within both Bearsden Primary School and Bearsden Public Halls in the Bearsden area of East Dunbartonshire. The service is near to local amenities, including motorway, train and bus routes. The service provides care and education to a maximum of 100 children at any one time. The age range of the children is from four to 14 years of age. During the summer holiday period these numbers may include some children due to commence primary school in the autumn. Children present had various patterns of attendance over a week. A variation application was applied for in May 2013, and was granted to increase the numbers of children attending from, 70 to 100 to meet demand for places on Tuesday, Wednesday and Thursday for working parents. Bearsden Primary After School Club, page 5 of 34

6 The care service operates between the hours of 08:00 to 09:00 and 15:00 to 18:00 Monday to Friday during term time and 08:00 to 18:00 during holidays. During term time the service will be provided from Bearsden Primary School, and during holidays from Westerton Primary School. The service is primarily for children that attend Bearsden Primary School however, there were a few children who were dropped off at the service that attend other schools in the area. Primary one to three children are accommodated in the gym hall of Bearsden Primary School. Primary four and children up to the age of 14 years are accommodated in Bearsden Public Halls located near to the school. Children who attend Bearsden Primary are collected from the school assembly hall and escorted by staff to their respective clubs. The designated areas in the primary school included: gym hall, toilet facilities and occasional use of the school canteen. Additionally the service have use of the outdoor areas within the primary school which both clubs make use off. There is no safe outdoor area at the Public Halls. The designated areas in the Public Halls included: large hall, toilet and kitchen facilities. The service aims include the following information: "Promote good communications with parents/carers, encouraging input and involvement in the service we provide. Value the contribution of each and every child, parent and carer respecting individuality." Based on the findings of this inspection this service has been awarded the following grades: Quality of Care and Support - Grade 5 - Very Good Quality of Environment - Grade 4 - Good Quality of Staffing - Grade 5 - Very Good Quality of Management and Leadership - Grade 4 - Good This report and grades represent our assessment of the quality of the areas of performance which were examined during this inspection. Grades for this care service may change following other regulatory activity. You can find the most up-to-date grades for this service by visiting our website or by calling us on or visiting one of our offices. Bearsden Primary After School Club, page 6 of 34

7 2 How we inspected this service The level of inspection we carried out In this service we carried out a low intensity inspection. We carry out these inspections when we are satisfied that services are working hard to provide consistently high standards of care. What we did during the inspection We wrote this report following an unannounced inspection. This was carried out by Inspector, Patricia A Fox. This inspection took place on Monday 25 November 2013 between the hours of 15:40 and 17:20. It continued on the following dates: Tuesday 26 November 2013 between 14:30 and 17:45. Monday 02 December 2013 between 11:15 and 17:25. Thursday 12 December 2013 between 15:00 and 18:00. We gave feedback to a committee member and management on 12 December As part of the inspection, we took account of the completed annual return and selfassessment forms that we asked the provider to complete and submit to us. We sent out 25 care standards questionnaires to the service who gave them to parents. Eight were completed and returned to us before our inspection. Four had written comments that we shared with the committee member and management and they are included in this report. During this inspection process, we gathered evidence from various sources, including the following: We spoke with the: * committee member * manager and depute * six parents * six staff members * 29 children. We looked at: * participation policy, this is the service's plan for how they will involve service users * samples of services users involvement in the service * children's ongoing care plans or profiles * additional support needs policy, procedure and records * administration of medication information and records * consent forms for medication * child protection policy and procedure * accident and incidents records and audits Bearsden Primary After School Club, page 7 of 34

8 * risk assessments for inside and outdoors * maintenance records * infection control policy and observation of practice * registration certificate * insurance documents * staffing rotas * service aims and objectives * staff files including training and appraisal records * services monitoring and evaluation systems * services improvement plan * complaints policy * quality assurance policy and systems * photographs of children participating in activities inside and outdoors * observation of how staff work. Grading the service against quality themes and statements We inspect and grade elements of care that we call 'quality themes'. For example, one of the quality themes we might look at is 'Quality of care and support'. Under each quality theme are 'quality statements' which describe what a service should be doing well for that theme. We grade how the service performs against the quality themes and statements. Details of what we found are in Section 3: The inspection Inspection Focus Areas (IFAs) In any year we may decide on specific aspects of care to focus on during our inspections. These are extra checks we make on top of all the normal ones we make during inspection. We do this to gather information about the quality of these aspects of care on a national basis. Where we have examined an inspection focus area we will clearly identify it under the relevant quality statement. Fire safety issues We do not regulate fire safety. Local fire and rescue services are responsible for checking services. However, where significant fire safety issues become apparent, we will alert the relevant fire and rescue services so they may consider what action to take. You can find out more about care services' responsibilities for fire safety at Bearsden Primary After School Club, page 8 of 34

9 The annual return Every year all care services must complete an 'annual return' form to make sure the information we hold is up to date. We also use annual returns to decide how we will inspect the service. Annual Return Received: Yes - Electronic Comments on Self Assessment Every year all care services must complete a 'self assessment' form telling us how their service is performing. We check to make sure this assessment is accurate. The Care Inspectorate received a fully completed self-assessment document from the provider. We were satisfied with the way the provider completed this and with the relevant information included for each heading that we grade services under. The provider identified what it thought the service did well, some areas for development and any changes it had planned. The provider told us how the people who used the care service had taken part in the self-assessment process Bearsden Primary After School Club, page 9 of 34

10 Taking the views of people using the care service into account The numbers of children attending throughout the inspection afternoons ranged from 78 to 90. They were aged between four and a half and 11 years. The children had various patterns of attendance over a week. We observed the children being collected at the meeting point in the school, being escorted to their respective buildings, throughout the session and when they were going home. We spoke with 29 children aged between four and a half and 11 year over the course of the inspection. This included one to one interviews and group discussions. Additionally, two children gave us a drawing of their favourite activity with a model made with Lego with an explanation of what it did. Comments we received included: "I like drawing and playing with hamma beads." "Snack was a cheese sandwich." "I like making stuff with my two friends." "I like drawing and playing games outside." "Colouring in and paining. " "Playing skipping outside." "My birthday is sometime after Christmas." (Child who would be 6 on birthday) "I like coming to after school care and drawing." "I like making things with my friend over there. "My team won last week at the game we were playing." "I like lots of different things for snack." "You get to play in the café." (This was in reference to the imaginative area that was set up) "I come every day but Wednesday. I like the hamma beads." "I like building with the blocks." "We get noodles for snack they are my favourite." "I like everything. Staff are nice and they give you treats." "Playing football." "I like playing with Lego and my friends." "We get a biscuit sometimes as a treat." "The staff talk to you and help you." "Playing games you can ask the staff if you want other toys." "I like Lego the best." "Playing with my friend that I don't see at school." "When staff want to get your attention they put up their hand." This was observed during the inspection. "I have learned to knit and I am making a scarf." "I enjoy most things like team games." "This is different from the young club. There is more space, staff are kind" "I like making pom poms with the wool." Bearsden Primary After School Club, page 10 of 34

11 "I enjoy hairdressing with the models." "The staff ask us about the room and what we want out." "We were asked for ideas for snack menu." Inspection report continued Taking carers' views into account We sent out 25 care standards questionnaires to the service who gave them to parents. Eight were completed and returned to us before our inspection. When asked how happy parents were about the overall quality of care their children received in this service: * Seven strongly agreed with this statement. * One agreed with this statement. Further comments and views we received from people using the service are included throughout the report. Our questionnaires included comments such as: "Bearsden Primary ASC is a super, well run club with excellent, experienced staff. We have been using the service for five years and would have no hesitation in recommending the care it provides. It is excellent that all children have the opportunity to get fresh air and exercise every day. A wonderful care provider and we are very fortunate to have such a service. We moved out of another catchment area and into Bearsden PS catchment as there was no provision for after care and we have not been disappointed." "I have been very impressed with all staff that myself and my children engaged with. The after school club is a great facility for children and the community. As a working parent, it is a great comfort to know that your children are being well looked after in the club." "My child has been extremely happy every time she attends the club. The staff are exceptional with their care. My child has enjoyed the many arts, crafts, games and outings. She has made so many friends. She is made so welcome by all staff." "My child enjoys coming to after school which makes it easier for me to work full time. Staff are always welcoming and helpful. She never wants to come home." We had the opportunity to speak with six parents individually during our inspection. We noted the following: * All parents told us that the manager and staff are helpful and approachable. * All parents told us that their children were happy at the service and that was very important to them. Bearsden Primary After School Club, page 11 of 34

12 * A parent told us it was a very valued service. The way the service is provided in two age groups is ideal. * Parents identified as their preferred method of communication as you receive a quick response. * A parent told us the service is a life saver and could not work without it. * All parents told us they are consulted about the service. Inspection report continued * A parent told us the staff know her child very well and supported her when she first started and continues to offer support if needed. Bearsden Primary After School Club, page 12 of 34

13 3 The inspection We looked at how the service performs against the following quality themes and statements. Here are the details of what we found. Quality Theme 1: Quality of Care and Support Grade awarded for this theme: 5 - Very Good Statement 1 We ensure that service users and carers participate in assessing and improving the quality of the care and support provided by the service. Service strengths We found this service to have a very good performance in relation to this statement after we sampled children's and parents' participation methods and the service's participation policy. The provider had developed a handbook which was given to each parent before the placement started. This information provided new families with an opportunity to find out about some of the policies, procedures and systems used by the club and how they could become involved in the running of the service. Staff, through consultation with parents, had developed children's care plans where appropriate. This approach helped staff to be responsive to children, taking account of their care needs, interests likes and dislikes. These form part of the child's portfolio of information and ongoing achievements. The service consults with children and parents regularly through the use of a variety of methods including: questionnaires, telephone survey, end of year review, social network poll, discussion games, fun votes and social media sites. These provided children and parents with opportunities to comment on the service and to make suggestions for improvements. We sampled records of children's consultation on activities, topics to be explored, resources, outings during the holidays and food choices. Children's questionnaires were designed in a suitable format that allowed them to express their ideas and suggestions by themselves, or to seek help if they chose to. Examples of feedback the children had given included: the breakfast club was either 'very good' or 'good'. Bearsden Primary After School Club, page 13 of 34

14 A range of topics were explored by the younger children including road safety. As a result of exploring this topic, children had opportunities to express themselves, make choices and learn about their own safety and well-being. Knitting had been introduced in the older club. A "Movie Night" which had proved to be really popular, was introduced to all children. One was taking place on Thursday from six o'clock. Children choose the movie through a voting system and have pizza and popcorn. Children told us and we evidenced their practice, of being involved in the day to day organisation of the halls they used. For example we saw children changing equipment and resources to meet their needs throughout the inspection. We observed the older children, enthusiastically preparing vegetables to make soup for snack the following day. As a consequence, children had opportunities to express themselves and to consider others. We saw children taking part in and enjoying a range of activities including physical games both inside and outdoors. They had developed and were continuing to foster relationships with each other and with the staff team. We saw staff listening to the children and spending time talking with them about a variety of subjects. As a result, a feeling of respect and cooperation was obvious in the service, both from the children and the staff. The service provided opportunities and encouraged the children to take responsibilities and have respect for others while at the club. Examples of these were: children were asked to write down positive comments about the people who attended the service. These were then fed back to everyone. There was a system to recognise children's very good behaviour. The reward was that you were given staff responsibilities. We observed this practice during the inspection. The child who had these responsibilities introduced himself, issued us with a visitors badge and assisted with the inspection. The older children had an identified "kidz zone" area where information was available to them and where they could access information from websites to support their learning. The service had developed visual information leaflets for children who used the holiday club. These introduced the children to the staff groups who were on duty daily. Additionally, the service had a procedure in place to support younger children when they moved to the older club. As a consequence of this practice, children and their families were supported emotionally through internal transitions when using the service. Children's "All about Me" profiles included information about their family members, hobbies, likes and dislikes, favourite things and drawings. This created opportunities for staff to learn about and continue to develop supportive relationships with the children. Bearsden Primary After School Club, page 14 of 34

15 We observed parents collecting their children from the service. Staff took time to speak to them in a friendly and supportive way sharing relevant information about their child. Parents who took part in the inspection told us they had very good relationship with staff and they had many opportunities to make comment and give feedback about the service. The service had used feedback they received from parents to help them: assess what was working well and what they could improve; make changes to day to day activities or routines and assist with the improvement planning process. The following are examples of changes made as a result of this process. Children's homework stations were set up in each club with materials available to help them with this task. Snack boards were introduced with menus available. Suggestion boxes/books available at registration desks. Information about staff recruitment and qualifications made available in each club and on the services website. Cloakroom monitors were identified to help primary one children, as this is located out with the hall they use. Comments noted: "Excellent, friendly and efficient service of very caring staff, Many thanks." and "Overall this is an invaluable service for working parents. My son enjoys his time there and always seems happy enough." Parents selected at random by the service, took part in a telephone survey about introducing a movie night. Positive feedback included: "Use projector for big screen experience." and "Vary nights so children do not always have to miss pre-arranged activities." These and other suggestion made had been considered and actioned. Parents had opportunities and were encouraged to make comment about policy of the month, question of the month, summer programme and yearly reviews. A sample of comments noted: "Regular s very helpful, it keeps abreast of after school developments.", "Very well informed." and "Welcome the recent sight of the future planning programme." Methods used for these consultations were either paper or electronic. The service had a participation policy which parents were made aware of. This explained to parents the ways in which the service aimed to establish and maintain an effective partnership with them, in running the service and in their child's ongoing development. The service operated an Open Door approach. This created an opportunity for service users to tell staff their views and make suggestions for improvement. The service issued parents with regular electronic newsletters, made use of information boards and an electronic screen to make sure parents were provided with ongoing information and details of planned events. Bearsden Primary After School Club, page 15 of 34

16 Parents, children and staff were involved in fund raising events to support a range of charities. This provides children with opportunities to learn about the needs of other people. Four of the eight parents who completed our Care Standards Questionnaires indicated that they strongly agreed that they are kept informed about what is happening in the service, for example through newsletters and information boards. Four agreed with this statement. Areas for improvement In the self assessment areas identified for improvement include: "A bigger return on reviews and surveys from parents/carers would enable us to evaluate our service more thoroughly." Management and staff should take forward the plan as stated as this would further develop their portfolio of evidence to show service users involvement in this quality statement. Management and staff should continue with their plans to ask parents and children, where appropriate, for feedback and comments about the settling in procedures and when they leave the service. Grade awarded for this statement: 5 - Very Good Number of requirements: 0 Number of recommendations: 0 Bearsden Primary After School Club, page 16 of 34

17 Statement 3 We ensure that service users' health and wellbeing needs are met. Service strengths Inspection report continued We found this service to have a very good performance in relation to this statement after we sampled the following: * Children's personal information and profiles * Additional support needs * Medication systems and records * Child protection policy and procedures. Staff gathered information about children from parents through completing a range of paperwork. This included personal details, medical history, interests, likes, dislikes and consent for a variety of events. This was updated annually. This supported staff to understand and plan for any identified needs, such as allergies or medication. The service had records to demonstrate that they continue to establish working relationships with parents and other agencies, to identify and provide children and their families with individual support and assistance, where appropriate. Information is stored securely in line with the services confidentially policy. The service had procedures and guidance in place for staff to administer medicines to children and the suitable arrangements for storing medicines. This included the procedure staff would follow if a child refuses or spits out their medication. Staff maintained records of medicines stored on the premises and parents completed 'permission slips', detailing the time medicine was to be administered and the dosage to be given. The service had a child protection policy and procedure in place. This included a statement detailing the actions they would take should a child be absent without notice from the parents. The provider had identified a child protection coordinator. Through discussion with the staff, they demonstrated a clear understanding of their roles, and responsibilities with regards to protecting children. This statement was included in the parents' information handbook. This created a useful opportunity for parents' to share their views. All staff had taken part in Getting It Right For Every Child (GIRFEC) training in May The outcome of this was, that this approach helped raised staff's awareness on what makes a positive difference to children and their families and how they would deliver improvements if identified. Six of the eight parents' who completed our Care Standards Questionnaires indicated that they strongly agreed and are confident that staff will protect their child from harm, abuse, bullying and neglect. Two agreed with this statement. Bearsden Primary After School Club, page 17 of 34

18 Areas for improvement In the self assessment, areas identified for improvement include: "Allowing for a designated quiet area in younger club (school gym hall) can prove to be difficult due to size and layout." The provider should continue to monitor the noise level within the younger club school gym where all activities take place. This includes an area identified for energetic physical activities which the children really enjoy. This would allow staff to support and meet the individual needs of children who may find this a challenging experience. We provided the manager with a copy of Personal Planning and Reviews - Care Services for Children: Guidance for Service Providers to further inform personal plan development for all children using the service. Although the relevant paperwork was in place, we discussed the importance of having detailed and accurate information, especially with regards to parents input at reviews, their signatures and detailed information on specific health issues. For future reference, we signposted the manager to the West of Scotland Child Protection Procedures. The provider should refer to this guidance when reviewing the child protection policy. Grade awarded for this statement: 5 - Very Good Number of requirements: 0 Number of recommendations: 0 Inspection report continued Bearsden Primary After School Club, page 18 of 34

19 Quality Theme 2: Quality of Environment Grade awarded for this theme: 4 - Good Statement 1 We ensure that service users and carers participate in assessing and improving the quality of the environment within the service. Service strengths We found this service to have a very good performance in relation to this statement after we sampled children's and parents' participation methods. Management and staff used the same methods to allow children and parents to participate in assessing and improving the quality of the environment, as those described in Theme 1, Statement 1. Management and staff welcomed families into the service as they collected their children. This provided them with opportunities to make comment about the environment and to make suggestions for improvements. Through consultation with parents the service received the following feedback regarding both premises: "I particularly like the older children's club as there is so much space." (This relates to Burgh hall) "Particularly looking forward to the finishing of the outdoor play area and better weather so the kids can get outside." (This relates to primary school.) "It would be good to have better facilities for junior club in the after school. The hall isn't clean, and council doesn't seem to be the interested in keeping it to a standard for children to benefit from. Toilets in a poor state. This isn't the clubs fault but possibly could the burgh hall upstairs be used?" (This relates to primary school.) The provider had given feedback to parents about the above comments. Children accessed the outdoor area on a regular basis. They were continuing to seek ways to address the issues about the condition of the school premises. (See Requirement 1, statement 2.2) Bearsden Primary After School Club, page 19 of 34

20 The service provides opportunities for the children to continue to develop their knowledge of environmental issues through recycling schemes and the growing of plants and vegetables. Five of the eight parents who completed Care Standards Questionnaires strongly agreed that the staff ask for their child's views and about the activities and outings and use them to plan future activities. Two agreed with this statement. One didn't know. Areas for improvement In the self assessment, areas identified for improvement included: "Continue to work with the children encouraging and supporting the ideas they come up with." Management and staff should take forward these plans as this would further develop their portfolio of evidence to show services users' involvement in this quality statement. Grade awarded for this statement: 5 - Very Good Number of requirements: 0 Number of recommendations: 0 Bearsden Primary After School Club, page 20 of 34

21 Statement 2 We make sure that the environment is safe and service users are protected. Service strengths Inspection report continued We found this service to have an adequate performance in relation to this statement after we sampled the following: * Appropriate risk assessments for inside and outdoors. * Maintenance records. * Infection control policy and observation of practice. * Accident and incident records * Insurance. This service operates from identified accommodation within Bearsden Primary School and Bearsden Public Halls. Access to both premises is by door entry system. Management and staff had carried out a range of risk assessments for inside and outside both premises. This included escorting the older children to the Public Halls as well as the adjoining car park at the halls. These contributed to children's, parents' and staff's safety. The premises at the Burgh Halls were in a very good state of repair and decoration. The service operates a sign in and sign out system to register children's attendance. Visitors to the service use the same system. As a result, a record was maintained of people in the service. Management and staff had created informative reception areas which included useful information about the service, staff details, health and safety, health promotion and child protection. The service had procedures in place for documenting and notifying the site coordinators of maintenance issues when they were identified. The service had appropriate policies and procedures in place for infection control. We observed staff practice during the inspection, which evidenced that staff were following policies and procedures and promoting good infection control practice. This included: staff and children practicing good hand hygiene. The service had accessed a copy of the most recent guidance: "Infection Prevention and Control in Childcare Settings (Day care and Childminding Settings). Management and staff had used this guidance effectively to review their practice and update policies. Bearsden Primary After School Club, page 21 of 34

22 The service had received a satisfactory Environmental report in September 2013 relating to the Burgh Halls. All staff had received training in Hazard Analysis and Critical Control Point (HACCP) to support them in food safety management procedures. We found the service had recorded accidents and incidents. In the sample of accident records we looked at, parents had signed these. This resulted in the parents being kept informed of any issues, Management audits accidents and incidents that happen. This information is then used to review risk assessments and to make changes, if and where appropriate. Almost all staff had received first aid training to support them in dealing with emergencies. Appropriate insurance was in place and displayed for parents' information. Six of the eight parents who completed our Care Standards Questionnaires indicated that they strongly agreed that the service has a suitable range of equipment, toys and materials for the children. Two agreed with this statement. Areas for improvement In the self assessment, areas identified for improvement include: "We will continue to work alongside the governing bodies and the parents/carers to ensure that the children within our care are always kept safe and protected from harm."management and staff should take forward these plans as this would further develop their portfolio of evidence of best practice and outcomes for children. We observed the following issues relating to the identified areas used in Bearsden Primary School that gave cause for concern and which could mean children's health, safety and well-being is adversely affected: * There was a very unpleasant odour from the children's toilet facilities and they were in need of upgrading. * The gym hall was in a poor state of decoration and repair. Some repairs had taken place during the summer holidays, however these were incomplete. For example: plaster work repairs had been carried out but the area had not been re painted. * The entrance and cloak room areas had clear evidence of dampness that had not been treated. East Dunbartonshire Council who are the landlords, over the years had planned refurbishment programmes for the toilet facilities. The school was then the subject of a proposed closure that was then withdrawn in (see Requirement 1 below) Bearsden Primary After School Club, page 22 of 34

23 Grade awarded for this statement: 3 - Adequate Number of requirements: 1 Number of recommendations: 0 Requirements Inspection report continued 1. The provider, in consultation with the local authority, must take steps to ensure that the premises are of sound construction and kept in a good state of repair, décor and maintenance. This is in order to comply with: SSI 2011/ 210 Regulation 10 (1) (2) (a), (b) and (d) a requirement that providers must not use premises for the provision of a care service unless they are fit to be used. Timescale for meeting this requirement: six weeks from receipt of this report the Care Inspectorate to receive written confirmation of steps taken to address this requirement. Bearsden Primary After School Club, page 23 of 34

24 Quality Theme 3: Quality of Staffing Grade awarded for this theme: 5 - Very Good Statement 1 We ensure that service users and carers participate in assessing and improving the quality of staffing in the service. Service strengths We found this service to have a very good performance in relation to this statement after we sampled children's and parents' participation methods. Management and staff used the same methods, to allow children and parents to participate in assessing and improving the quality of staffing, as those described in Theme 1, Statement 1. The provider of the service is a voluntary management committee where parents are responsible for the delivery of the service. There was written evidence to demonstrate that children and parents had been involved in the recruitment of staff. This was through contributions to questions used during interviews and being involved in the interview process. Children are involved in the media team. Through this, they interview staff and prepare a report that is included in the service's newsletter. As a result of this, children and staff continue to build and develop positive relationships and mutual respect for each other. The service through consultation with parents received the following comments: "I have been impressed by the fact that this year I have seen staff running particular sessions with the children to help them get to know each other, show respect etc. At another after school club attended by my older child I felt that the club was just a 'holding bay', yours is much more than this. You offer the children a positive happy relaxed yet productive environment." "As far as I can see the club is run to a high standard very efficiently and the staff seem well organised and competent." "Handbook, website details and the fact that at all times the standard of staff is professional and of a high quality." Bearsden Primary After School Club, page 24 of 34

25 Areas for improvement In the self assessment areas identified for improvement include: "Continue to work closely with staff to ensure they are of the highest standard." We support the service in this practice. This would further support staff's development and their portfolio of evidence of best practice. Grade awarded for this statement: 5 - Very Good Number of requirements: 0 Number of recommendations: 0 Inspection report continued Bearsden Primary After School Club, page 25 of 34

26 Statement 3 We have a professional, trained and motivated workforce which operates to National Care Standards, legislation and best practice. Service strengths Inspection report continued We found this service to have a very good performance in relation to this statement after we sampled the following: * Staff supervision and appraisal records * Staff training records * Annual training plan * Service's aims and objectives reflected in service delivery. The provider had implemented an induction and mentoring system to support new staff until they become familiar with individual children, service policies, procedures and routines. This is reviewed by staff regularly and they sign a document to confirm this practice. The outcome of this was staff and children get to know each other and develop trusting relationships. The provider had an appraisal system. This offered staff opportunities to discuss practice issues and identify training needs. Staff who took part in the inspection confirmed this practice. Staff files sampled identified training and records demonstrated their attendance at such training. Staff, who took part in the inspection felt valued, consulted and supported. As a result their views and skills, individually and as teams, influence how the service improves the quality of its work and its impact on children. Fifteen of the 18 staff employed had achieved a recognised qualification. Four were participating in further qualifications and two were participating in recognised training. Additionally, staff had accessed a range of training that supported and influenced their practice and supported learning opportunities for children. As a result there is a culture of recognising and valuing staff's successes. All staff were registered with the appropriate bodies, either General Teaching Council (GTC) or Scottish Social Services Council (SSSC). The SSSC is the body that regulates the care workforce in Scotland and sets the standards for training and qualifications. Staff were aware of their responsibility in ensuring their registration was kept up-todate. Staff photographs and information were displayed for parents' information. Staff had taken on leadership roles in improving areas of learning and in developing aspects of the learning environment of the service. For example they were involved in reviewing risk assessments, policies and procedures and took on management roles. Staff were supported in these roles to ensure successful outcomes. Bearsden Primary After School Club, page 26 of 34

27 Six of the eight parents who completed Care Standards Questionnaires strongly agreed that they were confident that staff have the skills and experience to care for their child and support their learning and development. Two agreed with this statement. Areas for improvement In the self assessment areas identified for improvement include: "In the process of developing staff's skill in observations." We support the provider in this practice as this would further develop their portfolio of evidence to show how they provide a quality service. Grade awarded for this statement: 5 - Very Good Number of requirements: 0 Number of recommendations: 0 Inspection report continued Bearsden Primary After School Club, page 27 of 34

28 Quality Theme 4: Quality of Management and Leadership Grade awarded for this theme: 4 - Good Statement 1 We ensure that service users and carers participate in assessing and improving the quality of the management and leadership of the service. Service strengths We found this service to have a very good performance in relation to this statement after we sampled children's and parents' participation methods. Management and staff used the same methods to allow children and parents to participate in assessing and improving the quality of the management and leadership of the service as those described in Theme 1, Statement 1. The service is managed by a committee that holds regular meetings throughout the year. These meetings are open to all families accessing the service, giving them a chance to feedback on and suggest improvements to the service. Minutes of meetings are recorded and available to all service users. The manager had asked staff for their views on the quality of management and leadership through the use of a questionnaire. Feedback we sampled was positive. Comments noted included: "Excellent boss.", Encouraging and kind." and "Easy to talk to." The service through consultation with parents received the following comments: "There was a period where I was concerned that my child was having a difficult time with a few other girls. The staff were excellent and monitored the situation carefully, which gave me peace of mind.", "If I had any issues/question, they always reply very quickly." and "Yes I know I can attend meetings." The management team were in the play areas providing children and parents with opportunities to have informal discussions and exchange useful information on a regular basis. This was observed during the inspection. Five of the eight parents who completed Care Standards Questionnaires indicated that they strongly agreed that the service has involved them and their child in developing the service, for example asking for ideas and feedback. Three agreed with this statement. Bearsden Primary After School Club, page 28 of 34

29 Areas for improvement In the self assessment areas identified for improvement include: "Continue to work closely with service users and carers to ensure that we always strive to produce a high quality service." We support the provider in this practice as this would further develop their portfolio of evidence to show how they provide a quality service. Grade awarded for this statement: 5 - Very Good Number of requirements: 0 Number of recommendations: 0 Inspection report continued Bearsden Primary After School Club, page 29 of 34

30 Statement 4 We use quality assurance systems and processes which involve service users, carers, staff and stakeholders to assess the quality of service we provide Service strengths Inspection report continued We found this service to have a good performance in relation to this statement after we sampled the following: * Quality assurance systems * Quality assurance policy * Improvement plan * Complaints policy. The provider, management and staff work cooperatively to achieve ongoing improvements based on self assessment in consultation with parents, staff and children. This was demonstrated through effective systems, procedures and written information. For example, staff involved the children and parents in regularly evaluating activities and outings that they had taken part in during the holidays. The service involved parents and staff in reviewing policies and procedures. The provider and management valued the feedback and where appropriate changes were made. Management and staff were involved in peer reviews, children's observations and reviews. This had resulted in staff receiving positive feedback and on-going support, changes made to their practice while inside and outdoors and children's support needs being addressed if and when appropriate. The managers appraisal had been carried out by the committee. This provided opportunities for clearly identified objectives and outcomes to be identified. For example, it is the managers intention to continue to develop effective monitoring systems to ensure the service is of a high quality. The manager prepares a report detailing operation and practice issues for the committee on a regular basis. As a result the service monitors its progress and can make changes if necessary. The manager and depute were in the third year of participating in a childcare degree. As a consequence, they had and continue to reflect and make changes to the service provided. For example: they had introduced observation and reviews of their and staff's practice. They also stated that this had improved their approach to the inspection process and the completing of associated paperwork. Bearsden Primary After School Club, page 30 of 34

31 Management are involved in out of school forums, liaise with the local authority and have regular meetings with the head teacher. They described how these provided opportunities to positively network with other professionals and use them as a forum for discussing best practice. The service had an Improvement Plan containing priorities which supported the continuing improvement of the service and children's experiences. Responsibilities for these tasks were identified and timescales set. The provider had developed a Quality Assurance policy. This advised parents of the ways in which the service aimed to establish and maintain an effective service. The service had a complaints procedure which parents were aware of. This created further opportunities for parents to share their views or raise any concerns they may have about the service. The service received no complaints since the last inspection. Areas for improvement In the self assessment areas identified for improvement include: "Continue to work closely with outside agencies to maintain a high standard of service. The provider should continue to extend the monitoring and evaluation methods that are in place to identify any areas for improvement and implement action plans to address these. All paperwork should be dated. Grade awarded for this statement: 4 - Good Number of requirements: 0 Number of recommendations: 0 Bearsden Primary After School Club, page 31 of 34

32 4 Other information Complaints No complaints have been upheld, or partially upheld, since the last inspection. Enforcements We have taken no enforcement action against this care service since the last inspection. Additional Information We issued the manager with the following information: Personal Planning and Reviews - Care services for children. Guidance for service providers and Records that all registered care services (except childminding ) must keep and guidance on notification reporting. Action Plan Failure to submit an appropriate action plan within the required timescale, including any agreed extension, where requirements and recommendations have been made, will result in the Care Inspectorate re-grading a Quality Statement within the Quality of Management and Leadership Theme (or for childminders, Quality of Staffing Theme) as unsatisfactory (1). This will result in the Quality Theme being re-graded as unsatisfactory (1). Bearsden Primary After School Club, page 32 of 34

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