Optec Displays, Inc. Outline: 1. Warranty Documentation...pg Software: Install...pg 4-5
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1 Optec Displays, Inc. Outline: 1. Warranty Documentation...pg Software: Install...pg How to change the IP address on your PC for Optec Settings pg How to create an AVI/OPV in ME pg How to send a message to your sign pg How to create/use tokens in User End.....pg How to Create a Blank Message..pg How to Adjust the Time Zone on your sign pg How to Adjust the temperature reading on your sign..pg Networking a sign: Items required and the process......pg How to change the IP address on your sign.....pg How to change the IP address on your Engenius Wireless....pg How to set and use an Alternate IP address.....pg Engenius layout and hookup...pg Troubleshooting: Display issues.. pg Troubleshooting: Communication issues pg 37-43
2 Standard Warranty 1
3 2
4 Software: Required 1. Install Media Editor 3 from the Disk, click on Install MediaEditor 3 2. In window 2 select Continue Installing Media Editor V XX, Install.NET Framework V2.0 can be ignored as your computer will already have this. 3. In ezme Setup select Install. 4. Setup- Optec Plugins, select Next then select Install step1 step2 3
5 5. In the ME3 CD select Back, and proceed to install User End Schedule Editor step1 step2 6. Once User End is installed proceed to install Ultra VNC Client 7. If your sign is using Optec Wireless Communication: proceed to Install Engenius Locator.exe from the ME3 disk or 8. Software that is required to be installed a. ME3 b. User End Schedule Editor c. UltraVNC Viewer d. Engenius Locator.exe 4
6 How to change the IP address on your PC for Optec Settings This walk through will enable you to communicate to any Optec Displays Digital Display that uses LAN (Ethernet Cable) or Wireless Ethernet Communication with Optec default settings. 1. On your computer you will need to open your Start 2. On Windows XP you will locate and select Run 3. When the run window is open type ncpa.cpl and select the OK button 4. On Windows Vista/Windows 7 you will locate Start Search 5. In Start Search type ncpa.cpl and press the Enter key on your keyboard. 5
7 6. Network Connections Window will open, right click on Local Area Connection and select properties 7. In the Local Area Connection Properties window opens, select Internet Protocol TCP/IP or Internet Protocol v4 TCP/IP and select properties. 8. In the Internet Protocol Properties window, select Use the following IP address and type in the IP address in the IP field 6
8 IP: Subnet mask: Once your IP is entered as shown above, select OK in the Internet Protocol Properties window. 10. In the Local Area Connections Properties window, select OK 7
9 11. Do not click on the X button or close in any of the windows as it will cancel your progress 8
10 1. Open ME3 and select New Movie How to Create an OPV in ME3 2. Change the matrix to what your sign is and what type of sign you have. 3. Once all settings are set a Blank Frame will open. 4. In this blank frame select what you want to work with, text, word Art, Image or Video. 9
11 5. In this frame we will use Word Art 6. Once you have made your changes and adjustments you will need to save your work. (If you ever need to edit any work it can only be done on ME3 files as OPV files are finalized files and cannot be altered.) 7. Once your ME3 file is saved you can proceed to export the file (File>Export Frames). When you export the file you must make sure that you save the OPV in the same directory that your ME3 file is saved under. Make sure that you select/check the compress box and in compression select Microsoft Video 1. 10
12 8. Observe where file is being exported and saved to in the Directory box of Export to Video window, you can later retrieve the file. 9. Select Export and the file will begin to export as an OPV file. 11
13 How to send a message to your sign 1. Open User End 2. Select New button on the right and designate a group, file or token 3. Using File, select browse and load your AVI or OPV file, file selecting Browse and loading your saved AVI or OPV. step1 step2 4. Adjust your Start and End times accordingly, should you leave the Start and End time as default the message will expire at 12AM as the fields are for every 24 hr period between start and end time. 12
14 5. Once your Start and End time have been adjusted, select OK 6. Save your schedule so that you can edit or change it later. 7. Send your message to the display, select Command then Send Schedule Send Schedule will remove the old message to the sign, Add To Schedule will add your new message to your current schedule that is playing on the sign. 13
15 How to create/use tokens in User End (Date, Time, Temperature, Text, Image) 1. Open User End 2. Select New button on the right and select Token 3. In the token Edit Date Time window, select the Settings button at the bottom. An empty frame will appear. step1 step2 4. Select your desired Token, then right click on the text within the frame and adjust the size. step1 step2 step3 14
16 5. Select Apply in the Token Editor window. never manually type the temperature, always use the temperature token. The temperature will begin to display according to the sensor readings. 6. Adjust your Start and End times accordingly, default settings will cause the message to end at midnight the same day. 7. Send your message to the display, select Command then Send Schedule Send Schedule will remove the old message to the sign, Add To Schedule will add your new message to your current schedule that is playing on the sign. 15
17 How to Create a Blank Message 1. Using ME3, create, save and export a blank OPV file. a. Save a new frame that is blank and export it as is 2. Load your current schedule, by selecting File and Optec Schedule 3. Select New and File to load Blank File to your existing schedule. step1 step2 4. Adjust the Start and End time of your entire schedule to allow your blank file to play. 5. Example below: Business runs from 8 AM 10PM daily 16
18 6. The sign should be blank from 10PM -7:59:59AM 7. In order to achieve this we must load the Blank File two times a. From 10PM 11:59:59PM b. From 12AM-7:59:59AM 8. The end result will look as follows: 9. The above image displays a schedule that the sign will show the normal schedule from 8AM-9:59:59PM daily and will be blank from 10PM-7:59:59AM. 17
19 How to Adjust the Time Zone on your sign Please note that before you proceed your computers IP address must be In order to Change the IP address of your sign you must have Ultra VNC Viewer installed on your scheduling computer. Ultra VNC viewer is located in the Media Editor 3 Software CD or 2. Locate and Run VNC Viwer (green icon with an eye). 3. To log into the Sign Controller, use VNC Viewer (not listen mode) 4. In VNC server field type the default IP address and select Connect. (IP in the image is an example) 5. Once the Authentication window appears, type the password and Log On. 6. You will now be logged into the remote desktop of the sign controller. (You may scroll down or to the left on the remote window in order to view the correct area) 7. After making changes to IP address, Subnet, Time zone, etc. on remote desktop, you must Go to Start then All Programs, select VGASign folder and run the "Do_ Commit". Follow on screen instructions to save changes and reboot sign controller.
20 8. Working in the remote desktop, locate the taskbar time on the lower right corner of the taskbar and double click on it to open the Date and Time Properties window. 9. In the Date and Time Properties, select the Time Zone tab and correct the time zone and select Apply. 10. Once your time zone is adjusted you must commit your changes, failing to do so will result in settings reverting back to factory settings. 11. Go to Start then All Programs then VGASIGN folder and select Do_Commit command. Follow instructions to save and reboot controller. step1 step2 19
21 How to adjust the temperature reading on your sign Please note that before you proceed your computers IP address must be In order to Change the IP address of your sign you must have Ultra VNC Viewer installed on your scheduling computer. Ultra VNC viewer is located in the Media Editor 3 Software CD or 2. Locate and Run VNC Viwer (green icon with an eye). 3. To log into the Sign Controller, use VNC Viewer (not listen mode) 4. In VNC server field type the default IP address and select Connect. (IP in the image is an example) 5. Once the Authentication window appears, type the password and Log On. 6. You will now be logged into the remote desktop of the sign. (You may need to scroll down or to the left on the remote window in order to view the correct area) 20
22 7. Working in the remote desktop, locate SignEnd icon on the lower right corner of the taskbar. 8. Right click on the SignEnd icon and select Options 9. In SignEnd Settings window, locate the Offset, enter the desired temperature offset to increase (+) or decrease (-) the temperature reading and click on OK 10. Once your temperature adjustment is completed, proceed to close the remote desktop window by following the "Do_Commit" procedure outlined above. 21
23 Networking a sign: Items required and the process In order to add the sign into your existing network you must obtain 1-3 unused static IP addresses. If your sign is using Wireless Ethernet you must obtain 3 static IP addresses so that you can add all equipment including the wireless radios to your network. (Refer to Page 22-27). Change the IP of the sign first, then sign end radio and computer end radio last. The first static IP will be assigned to the sign/sign controller The second IP will be assigned to the Sign End wireless EnGenius radio. The third IP will be assigned to the Computer end wireless EnGenius radio. If your sign is not using Wireless Ethernet but hardwired CAT5 cable you may obtain only 1 static IP address for the sign controller only. (Refer to Page 22-25). You will need to have basic understanding of your network to achieve this or consult your Network Administrator, IT professional or Internet Service Provider. Optec Displays is not responsible for providing unused static IP addresses on your network for the sign controller and cannot suggest or give IP addresses to use. Information contained herein is for informational purpose only and may not work for you. Please record your new IP addressing below for future service calls IP address of the sign: Subnet Mask: Gateway: Preferred DNS (if applicable): Alternate DNS (if applicable): New IP address for the Sign End Wireless Receiver (if applicable): New IP address for the Computer end Wireless Receiver (if applicable): 22
24 How to change the IP address on your sign Please note that this procedure is to be followed if you want to add your sign to your existing network, before you proceed your computer IP address must be Your IT must provide you with a static IP address for the sign. 1. In order to Change the IP address of your sign you must have Ultra VNC Viewer installed on your scheduling computer. Ultra VNC viewer is located in the Media Editor 3 Software CD or 2. Locate and Run VNC Viwer (green icon with an eye). 3. To log into the Sign Controller, use VNC Viewer (not listen mode) 4. In VNC server field type the default IP address and select Connect. (IP in the image is an example) 5. Once the Authentication window appears, type the password and Log On. 6. You will now be logged into the remote desktop of the sign. (You may need to scroll down or to the left on the remote window in order to view the correct area) 23
25 7. Go to Network Connections and when window opens, select LAN (Local Area Network 2) and right click and select Properties). 8. In the Local Area Connection 2 Properties window, scroll down and double click on Internet Protocol (TCP/IP). 24
26 9. In the Internet Protocol window, change the IP address from the default to the IP address your IT department has provided or the IP address that you need the sign controller to be. To apply all changes you must select OK in all opened windows. 10. VNC will freeze indicating that the IP change has changed on remote controller. 11. You will need to change the IP address of your computer to match the range that the sign controller is in or in most cases set your IP address back to Obtain an IP address automatically. 12. Use VNC Viewer and log into the sign controller again using the new sign IP address. 13. Once the remote desktop of the sign controller is open you must commit to save the change in sign controller IP as it uses Windows Embedded. 25
27 14. Go to Start then All Programs, select VGASign folder and run the Do_Commit and follow its instructions. Sign will restart at the end. step1 step2 15. Failure to complete step 14 will result in the sign defaulting back to factory settings. 16. Open User End and select Option>Connection Properties and change the Optec default IP with the new IP address you just assigned to the display controller. 26
28 How to change the IP address on your Engenius Wireless 1. In order to change the IP address of the Wireless Engenius you must have the Engenius Locator.exe installed on your scheduling computer and 2 unused static IP addresses. 2. Engenius Locator.exe may be installed from the Media Editor 3 CD or directly from Engenius 3. To download Engenius Locator.exe visit and search for EnGenius Locator or visit and select Customer Support tab. 4. Once installed, open Engenius Locator.exe and select search. 5. If the locator requires that you select a Network Adapter, make sure you select your integrated network card, not a wireless card if using a laptop. 6. Once the devices appear on the locator wait for the search to finish then highlight the Sign End Engenius by clicking on it and select the IP Setting option on the locator. 7. A Log On window will appear. Enter the correct user name and password and select Apply User Name: Admin Password: vgasign 8. In the IP Settings window, modify the Optec default IP of , subnet mask and gateway to your desired value or that provided by your IT, then 27
29 select Apply 9. Go back to the Engenius Locator and select the Computer End by clicking on it and select the IP Settings option on the locator. 10. A Log On window will appear. Enter the correct user name and password and select Apply User Name: Admin Password: vgasign 11. In the IP Settings window, modify the Optec default IP of , subnet mask and gateway to your desired value or that provided by your IT, then select Apply 12. The modifications to the Wireless devices must be done in the order seen above. 13. Never select Factory Default this will render the Wireless units unusable and will cause a void in your warranty for those devices. Factory settings are not the the same as Optec Displays settings. 28
30 How to set and use an Alternate IP address This document is intended for modification of your scheduling computer s network settings which will allow you to use 2 different IP s, the first will be obtained from your network - will allow you to continue to work within you network. The alternate will allow you to communicate with the display at default network settings without modifying the sign s network settings. (Optec Displays is not responsible for any network disruptions if this method is used and does not guarantee that this alternate method will work on all Networks) Hardware required: (Please consult with your authorized vendor what equipment was purchased with your display). Communication equipment for the display: Wireless Ethernet, CAT 5 cable (standard) Ethernet Switch Obtain your: 1. IP address 2. subnet mask 3. gateway 4. DNS (s) (XP) (Vista and Windows 7) - Click on the Start button and select Search and type CMD and press OK 29
31 In Command Prompt type ipconfig /all - and press enter, here you will obtain your network information. (For Windows 7 or Vista you will need to look for your IPV4 settings). 30
32 Record your network settings: (example above) 1. IP address : Subnet mask: Gateway: DNS servers: /
33 1. On your computer you will need to open your Start 2. On Windows XP you will locate and select Run 3. When the run window is open type ncpa.cpl and select the OK button 4. On Windows Vista/Windows 7 you will locate Start Search 5. In Start Search type ncpa.cpl and press the Enter key on your keyboard. 32
34 6. Network Connections Window will open, right click on Local Area Connection and select properties 7. In the Local Area Connection Properties window opens, select Internet Protocol TCP/IP or Internet Protocol v4 TCP/IP and select properties. In the Internet Protocol Properties window, select Use the following IP address and type in the IP address in the IP field Select Use the Following IP address and manually enter your static IP, subnet, gateway and DNS that you obtained earlier. 33
35 (Note that the above IP addresses are sample taken from a different network and your network may have a different scheme such as or with matching Subnet, Gateway, DNS information. Enter them accordingly in the appropriate boxes. Apply your changes by selecting OK on all the windows. Next re-open the Internet Protocol (TCP/IP) Properties window, Click on Advanced tab in the same window. 34
36 Select Add and add the following IP, exactly how it is in the image below then select Add then OK and OK in the next window to apply all settings (do not just X out the window or close, never select Cancel). You will now be able to access the internet on your own network while still able to conenct to the default IP and subnet of the Optec sign controller. This is not the approach recommended by Optec. The best approach is to change the default IP schemes on sign controller and/or wireless radios with IP address information provided by your IT for better network management. 35
37 Mounting the Sign End EnGenius Wireless Radio Wireless communication typically involves WLAN (WiFi) and a pair of wireless Ethernet bridges using either Inscape or EnGenius radio modems. Mount the sign end wireless unit high enough on the sign structure (not on the display) so that it is pointed back to the office building end radio in a straight line of sight. Because of their built in directional antennas, if there is a big altitude difference then they must be aligned properly using the swivel arms on their respective mounting hardware. Wireless EnGenius radio on Upper or Lower mount with swivel arm The wireless CAT 5 cable is weather proof, but if you run the cable into the structure use a weather tight grommet to prevent the cable from being chaffed and cut over time. Run the black cable back down inside the structure to the base and bring it up to the enclosure. A circular knockout with a 90-degree weatherproof conduit connector is provided on the rear of the display cabinet or the environmental box and the CAT5 cable from the radio runs into it. The end of this cable with a RJ45 plug will be connected to the ODU/PoE RJ45 socket on the Power Injector inside the display cabinet to provide POE (Power Over Ethernet) for the wireless radio. The RJ45 or LAN socket on the Power Injector will connect to the LAN port of either an internal controller or the external DELL controller via a standard CAT5 patch cable. The wireless unit at the office building end will again be mounted according to the picture shown above. The CAT5 cable must always hang from the bottom of the unit and a drip loop is to be set in place. This CAT5 cable from the radio will be brought inside the building so that its RJ45 plug can be connected to the ODU/PoE RJ45 socket on the Power Injector installed inside the building. The RJ45/LAN socket on the PoE of Engenius radio must then be connected to an available 10/100 port on a network switch or the LAN port on a stand alone computer intended to be used as the programming computer.
38 Engenius: Hookup / Layout 36
39 Troubleshooting: Display Issues 1. A partial (small) outage on the display is blank while the rest of the display is working fine: This is typical of a power supply that is either bad or has gone into a self protect mode. Normally caused by displays that are not properly vented, grounded or the sign is being shut off every night. a. Shut the display off at the breakers for minutes b. Turn the breakers to the ON position and check the sign for any problems. c. Do not hook up the sign to an AC timer or shut the sign off at the end of the day. d. If the problem persists call your Authorized Sign Dealer for service. 2. A partial (very small) outage on the display is blank/scrambled while the rest of the display is working fine: This normally an issue with a driver board if your display is HYB (hybrid) or a LED Tile if your unit is INF (infinity). a. Shut the display off at the breakers for minutes b. Turn the breakers to the ON position and check the sign for any problems c. If the problem persists call your Authorized Sign Dealer for service. 37
40 3. A large outage on the display is blank/scrambled while the rest of the display is working fine or you have a double face sign where one face is blank and the other is 100%: This is typical of a problem with the Logic Board in the display. a. Shut the display off at the breakers for minutes b. Turn the breakers on the ON position and check the sign for any problems c. If the problem persists call your Authorized Sign Dealers for service. 4. The display is showing a mirrored image or out of order image: This is commonly seen when a logic board is replaced in the display. a. Contact your Authorized Sign Dealer or technician that replaced the logic board in the sign. b. Have them check order of the ribbon cables c. Have them check the jumper shunts on the new logic board (mirrored image means that the old jumpers were not removed from the original logic board and placed on the new logic board). 5. The sign is 100% blank and you cannot communicate to the display: This is typical of a controller problem a. Shut the display off at the breakers for minutes b. Turn the breakers to the ON position and check the sign for display. c. If the problem persists call your Authorized Sign Dealer for service. 6. The sign freezes on the same movie: This is typical of a bad or corrupt file that you sent to the display. a. Observe the file that the sign freezes on. b. Remove the file from your schedule and resend your schedule. 7. Display is too bright: This is typical when the temperature/light sensor was installed where light constantly hits it or the sensor has failed. a. Contact your Authorized Sign Dealer so that they relocate the sensor. 38
41 b. Opt to use schedule brightness with software brightness. 39
42 Troubleshooting: Communication Issues 1. You replaced your computer and you cannot communicate to the display: a. Check your IP address on your computer, make sure it is set to the same range as your sign b. Make sure that User End software is set to Network LAN c. Make sure that the correct IP address is set in User End software. d. Do not change your IP address on your computer to e. Make sure that User End software does not have the IP of You changed internet providers and you cannot communicate to the display: a. Check your IP address on your computer, make sure it is set to the same range as your sign 3. You or your employee took your scheduling computer home to browse the internet: a. Make sure that your IP address is changed back to your static IP b. If Optec default settings are used then proceed as follows: i. Sign IP address: ii. Computer IP address: You are communicating to the display via a CAT5 cable direct to your computer: a. Make sure that the cable is not exceeding 300ft b. Make sure that the cable is a cross-over cable, for sign to computer hookup c. If a cross-over cable is not being used, make sure that you connect to a Ethernet switch. d. Shut the sign off for 5 minutes then power it back on. 5. You are communicating to the display using Wireless Ethernet (Optec provided): a. Make sure that the transmitter or computer end is installed outside of the building. b. Make sure that the Wireless devices have a clear line of sight c. Make sure that the Wireless devices are not more than 2500 ft from each other. d. Make sure that you DO NOT factory restore the devices by hitting the Reset button, this will not revert to Optec default settings and will cause communication to fail (factory resetting your unit is not covered under warranty). 40
43 e. Make sure that the Wireless units are hooked up correctly i. LAN connects to your network or computer ii. PoE connects to the Wireless device (Power Over Ethernet) 1. Refer to the Wireless Ethernet Quick Setup Guide in your owners manual f. Disconnect the power adapter from the Engenius POE device for 10 seconds, then reconnect g. Shut the sign off for 10 seconds then repower h. If problem persists call your Authorized Sign Dealer for service i. Note that Wireless units may be functioning but your site may be surrounded by large amounts of wireless activity causing wireless interference. 41
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