RELATIONSHIP AMONG COMMUNICATION SKILLS OF MANAGERS AND ORGANIZATIONAL HEALTH (CASE STUDY: MIDDLE AND SECONDARY SCHOOLS OF THE CITY CHENARAN)

Transcription

1 RELATIONSHIP AMONG COMMUNICATION SKILLS OF MANAGERS AND ORGANIZATIONAL HEALTH (CASE STUDY: MIDDLE AND SECONDARY SCHOOLS OF THE CITY CHENARAN) EHSAN RAJABIAN DEPARTMENT OF STATE MANAGEMENT, MASHHAD BRANCH, ISLAMIC AZAD UNIVERSITY,MASHHAD, IRAN Unversity Logo is used on request of Researcher because Research is supported by Department of State management, mashhad Branch, Islamic Azad university,mashhad, Iran Abstract The main objective of this study of the relationship between communication skills of managers and organizational health middle and secondary of the city was Chenaran. The study population consisted of deputies, teachers and other staff in middle and secondary and is equal to 612 and sample size determination based on Morgan and 232 of whom were selected through cluster sampling. The study is descriptive and correlational. for collecting data used from the two Standardized questionnaire communication skills of managers and organizational health. Face validity and content using existing resources and expert opinions were obtained and Cronbach's alpha coefficient of reliability for communication skills of managers, 0/96 percent and the organizational health of 0/92 was percent. In this study, the relation communication skills of managers and the organizational health of were studied. Data analysis and evaluation of primary and secondary hypotheses showed that managers of all aspects of communication skills (verbal, listening, writing and sharing information) and organizational health middle and secondary there is a significant relationship. Key words : communication, organizational health,, administrators, communication skills 1- Introduction Schools with all other organizations of the few organizations that either have direct or indirect relationship. That's why people have a great impact on the fate of community development are in great position.(mirkamaly, 2005, 25) In any organization of people with varying degrees of expertise and scientific characteristics, different personalities can work together to organizational goals realized, Naturally, the responsibility of the managers as a key element of the organization is more than other people. All task managers, such as planning, organizing, directing, controlling and making decisions on these tasks to a more comprehensive manner, all and all must pass through the bottleneck of communication and communication systems. Even some tasks related to human resources management, including assigning job duties and performance evaluation requires communication, So beneficial to overall organizational goals must be done. (Moghimy, 2008,314) skill and technical behavior of staff (communication skills) of valuable and useful skills that every manager in every position and that is a rank, Enhance individual and organizational goals should be in the business of any attempt to dominate it, not negligent. Today is the importance of communication skills in first grade. (Moshabaky, 2006, 34-5) Along with communication skills, organizational health, a sign of success in managing the operation of its main tasks is known. According to Miles organizational health condition beyond short-term efficacy of implies. Rather, it refers to a set of features is relatively high durability. This means that the sustainability of a healthy and long-term survival in the environment is sufficiently compatible with, Ability to maintain and create their own survival in the environment and expand. (Johatch, 1997,71) Organizational health can be identified through the talents of its members to use their organizational goals is the ideal realized. (Kathrine, 2007, 15) Given that a school having an efficient and competent management and At the same time with sufficient mastery of communication skills and behavior of staff can It covers the policies and goals fulfilled And while trying to enjoy the features of organizational health is introduced as a healthy school, The importance of the relationship between these two variables is self-evident. The main objective of this study was to identify the type of relationship between the is the COPY RIGHT 2012 Institute of Interdisciplinary Business Research 668

2 communication skills of managers and organizational health. The main issue the research is whether between skills of communication managers and the organizational health of, there is communication? 2- Theoretical foundations for research : People through the exchange of information with others, Given the available facts, thoughts and ideas are somehow transferred to another and tell their problems and needs of others are helped. Organization as a social institution, because of ((the foundation goals)) beyond everyday communication, an organizational relationship between the individual makes contact and Obviously, in this respect, communication, and how they are oriented toward the organizational goals of the essential issues of interest to managers and the attention of managers have found that effective communication with employees and managers understand the motivation to succeed in achieving their communication objectives, organization design is a factor. (Rezaiean, 2011, 283-4) Based on the scientific definition says Berlo : ((Communication, dynamic process, a continuous, irreversible, is interactive and background.)) (Berko et al, 2010, 6-7) Moreover, Shirazi says: ((Acinetobacter transfer communication of feelings, facts, ideas, information and values.)) (Shirazi, 1994, 206) Leaders in today's organizations more time to communicate with colleagues, subordinates and superiors passes. This communication may be by telephone or face to face, or talking in a group meeting for decisions to be made on a specific topic. It is also possible to write or read the reports, memoranda and letters are administrative. (Haghighy, 2010, 224) Study results show that managers share 9% of working days to read, 16 % to write, 30 % to dialogue, 45% to listening. (Rezaiean, 2011, 149) Myrkmaly about the importance of communication in educational organizations, said :(( If managers educational have adequate training in addition to knowledge, skills, No doubt the education system as well as effectiveness, efficiency and reliability will be high. One of these skills, technical behavior of personnel to handle other words communication skills. (Mirkamaly, 2011, 19) Communication skills as those skills that are due to interactions between the individual and the relationship between people can be involved. (Harigie & dickson, 2004, 14) Communication skills refers to the ability of managers to effectively transfer ideas and information to others And others to receive ideas and information effectively. (Grifin, 1999, 99) The questionnaire is divided in half, place the management skills to management skills, written in 1982 and taken by the institution individual decisions, management skills in the communications field is divided into four categories which include : - Verbal skills: a dialogue with employees individually or collectively, effectively and meetings. - Listening skills (listening) : ie pretend to suggestions or questions to the director's attention to others and understands them. - Writing skills : The writing is clear and effective writing style and tone of choice for formal and informal working relationships. - sharing Information skills: ie, allowing the staff time on a program of information about decisions, changes and others are aware. (batner et al,2000, 68) organizational health is Useful framework for analyzing the general climate of educational organizations, including. Health in educational organizations, including, describing the interaction dynamics of vital force and professional students, teachers and educational administrators. (Smith, 2002, 100) The concept of positive health in an organization to draw attention to conditions that have facilitated the development and the organizational dynamics. Matthew Miles (1969) A healthy organization is defined as an organization that not only lasts in your environment, But also in a period long enough to compromise and compromise their survival and ability to continuously develop and expand. Healthy organization from forces external to successfully hit, the force in any part of the main goals and objectives will guide the organization. (Hoy & Miskel, 2008, 448) Buccal (2007), success and health organizations in the survey stated that the organization of health resources. Organization of health resources to people working to establish communication and communication management. (Bacal, 2007, 4) Miles of organizational health issues, organizational health in educational organizations, {including } by seven of the action and reaction has been defined. The major components, both instrumental and basic needs to consider social systems and three levels of responsibility and control within the school's representative. The dimensions of the three levels of institutional, administrative and technical include : A - Institutional level : 1- Institutional unity : following the school's ability to comply with and compromise with the environment in ways that protect the health curriculum. Unity demands that are safe and where parents are unreasonable and destructive to successfully adapt to external forces. B - Administrative level : 2- The Influence of director : following in his ability to influence decisions is superior. Influential director, was encouraging and the effectiveness of the works, but is independent in thought and action. COPY RIGHT 2012 Institute of Interdisciplinary Business Research 669

3 3- Compliance: staff behavior that follows, is friendly and supportive. Gary reflects the behavior observed suggests respect, mutual trust and cooperation and support. Gary noted the kindly and artificial Khvshrvyy staffs, and the account is not honest to the attention of teachers as professional colleagues. 4- Manufacturing Location : behavior that's clearly work expectations, performance standards and procedures are clearly defined. 5- support resources (supply and use of resources) : the following amounts of materials and equipment required and requested by teachers and other additional equipment that is easily obtainable. So what of the teaching space and resources to support managers in terms of educational materials and equipment required to appear. C - Technical level : 6 - spirit : the following assurance, empathy, trust and feel the work is learned that the Board of Education. Teachers have a good feeling to each other and yet feel that they are doing their job well. 7 - Academic emphasis : following the success of the school and the students can learn. High but achievable academic goals are set for students; Regular and rigorous learning environment is the ability of teachers to students for success in learning to believe and students also worked hard and have good ones in terms of scientific advances, are respected. (Hoy & Miskel, 2008, 451-4) Another point that the concept of organizational health, it is important to note, the role of director as a major factor in creating and promoting the health of school organization. School administrators to perform tasks that it should be the organizational roles and relationships between individual and school goals to clearly understand and to provide for the needs of the school members and clients to work and school organizations are able to deal successfully with internal and external forces have, To the destructive forces that led to the main purpose of and the provision of school goals, benefits, and to guarantee its survival. (jahed, 2007,23) educational organizations Since then, and, including the lack of an efficient management and yet lack sufficient mastery of communication skills and behavior management staff can not do better with the policies and goals fulfilled and also the lack of organizational health characteristics can not be introduced as a healthy organization, Dynamics and the ability to not compromise with the environment And ultimately its survival and durability of the problem is. Considering the importance of the issues mentioned in relationship to these two variables is most felt. Independent variable in this study communication skills of managers and organizational health school is the dependent variable. Communication skills for managers to assess the dimensions of the pattern of the individual decisions of the institute directors to four verbal communication skills, listening, writing and sharing information and assess the organizational health of Myles pattern of organizational health of into three levels, institutional (including the institutional unity), administrative (including dimensions of principal influence, compliance, construction documents, support resources) and technical (including morale and academic emphasis) division has been used. (Fig. 2.1) In this study, the relation communication skills of managers and the organizational health of were studied. 3- Research objectives and hypotheses : 3.1 : The main goal of research: Understanding the relationship between communication skills of managers and organizational health the middle and secondary 3.2 : Secondary research objectives: - Understanding the relationship between verbal skills of managers and organizational health the middle and secondary - Understanding the relationship between listening skills of managers and organizational health the middle and secondary - Understanding the relationship between writing skills of managers and organizational health the middle and secondary - Understanding the relationship between sharing information skills of managers and organizational health the middle and secondary 3.3 : The main hypothesis of the study : the communication skills of managers with organizational health the middle and secondary there is a significant relationship. 3.4 : Research sub-hypothesis: - The verbal skills of managers with organizational health the middle and secondary there is a significant relationship. - The listening skills of managers with organizational health the middle and secondary there is a significant relationship. - The writing skills of managers with organizational health the middle and secondary there is a significant relationship. - The sharing information skills of managers with organizational health the middle and secondary there is a significant relationship. COPY RIGHT 2012 Institute of Interdisciplinary Business Research 670

4 4- Research methodology: The method of present study, the nature of analysis is functional, but the analysis is descriptive and correlation assumptions. The study population consisted of deputies, teachers and other staff in middle and secondary and is equal to 612 and sample size determination based on Morgan and 232 of whom were selected through cluster sampling and randomly assigned questionnaires were distributed among them. 4.1 : Tools for data collection: In this study, two questionnaires were used to standardize the communication skills of managers and organizational health : Questionnaire of communication skills of managers : This questionnaire has been devised in 2004 by Mnydry, questionnaire including 35 questions on four topics to be included dimension verbal skills questions 1 to 8, dimension listening skills 9 to 18, dimension writing skills 19 to 27 and 28 to 35 dimension sharing information skills : Questionnaire of organizational Health : the questionnaire in 2010 by Saatchi & Associates has been developed, the questionnaire included 44 questions 3 topics and 7 outline the sub is and questions 1 to 8 levels of institutional and dimension of institutional unity, 9 to 27 administrative level, 9 to 13 dimension of the principal influence, 14 to 17 dimension of the compliance, 18 to 22 dimension of construction documents, 23 to 27 dimension of support resources, then, 28 to 44 technical level, 28 to 36 dimension the spirit, 37 to 44 dimension emphasized that measuring scientific : Its validity : in the present study to determine the validity of research instruments, analysis of the questionnaire, the literature review and the face and content validity of the questionnaire used and they are using existing resources and expert opinions were obtained : Its reliability: Cronbach's alpha since it is usually quite a good indicator for assessing the reliability of measurement tools and inner harmony among its elements. The reliability of the questionnaire used in this study is to evaluate the Cronbach's alpha. Cronbach alpha coefficient of reliability of the communication skills of managers for 0/96 percent and the organizational health of for 0/92 percent was determined. 4.2 : Statistical methods : The study of data analysis methods, descriptive and inferential statistics were used. Descriptive statistics, frequency tables and percentages in this study, mean and standard deviation and in inferential statistics kolmogoroff smirnoff test for normal variables and correlation test and independent t tests were used to test the research assumptions and for the calculation of the bundle spss Was used. 5- Research findings : 5.1 : The test is normal variables : kolmogoroff smirnoff test results to determine the normal range in middle school and secondary research showed that, given the significant level of all variables x 0/05 were higher, all the variables under normal are. 5.2 : Test the research hypotheses : The main hypothesis of the study : the communication skills of managers with organizational health the middle and secondary there is a significant relationship. Due to the distance of the studied variables, the following assumptions must be tested through the correlation test to. Zero means there is no relationship between two variables and there is a sense of relationship between two variables is significant. H 0 : 0 H1 : 0 If the test significance level of less than 0/05 is zero, reject and accept the default one. As can be seen in Table 5.1, the correlation coefficient between two variables were equal to 0/695 and the : sub-hypothesis 1 : the verbal skills of managers with organizational health the middle and secondary there is a significant relationship. As can be seen in Table 5.2, the correlation coefficient between two variables were equal to 0/557 and the : sub-hypothesis 2 : the listening skills of managers with organizational health the middle and secondary there is a significant relationship. As can be seen in Table 5.3, the correlation coefficient between two variables were equal to 0/644 and the : sub-hypothesis 3 : the writing skills of managers with organizational health of the middle and secondary there is a significant relationship. As can be seen in Table 5.4, the correlation coefficient between two variables were equal to 0/612 and the COPY RIGHT 2012 Institute of Interdisciplinary Business Research 671

5 5.2.5 : sub-hypothesis 4 : the sharing information skills of managers with organizational health the middle and secondary there is a significant relationship. As can be seen in Table 5.5, the correlation coefficient between two variables were equal to 0/67 and the 6- Conclusions and recommendations 6.1 : Conclusions Data analysis and evaluation of the hypothesis that major and minor; Leaders of all aspects of communication skills (verbal, listening, writing and information) and organizational health and secondary there is a significant relationship and If school administrators trying to improve communication skills, organizational health of their will improve. Given that the concept of organizational health and general sense more general than the atmosphere, culture, effectiveness, organizational commitment, attitude and performance of staff or in other words, all these variables are located in the heart of organizational health and also the quality and usefulness of these variables with the way organizations manage and how his behavior with staff or in other words, the manager is dependent on communication skills, Communication skills can be inferred that the manager has a significant relationship with organizational health and research results support similar research. 6.2 : Research recommendations: The findings of this study can give some suggestions as follows: 1- Training courses in human communication and how managers have the skills to serve clients and to promote greater communication and dissemination of information bulletins and brochures to books about communication and communication skills. 2- giving more attention to the importance of managers to run that are spending it. This more than anything should be focused on human resources and the spirit and thinking and organizational commitment in employees with high motivation to be strengthened. 3- Trying to set up a permanent and reliable network performance information from managers and employees in Education authorities in the decision-maker, Especially with a focus on factors such as communication and organizational skills, communication and organizational health, The long term success in school and the education system promises. 4 - According to executives and efforts toward organizational objectives, with a focus on good corporate communications manager for the purpose and the organizational goals more efficiently done properly. 5 - According to the managers to create a rich environment of friendship and intimacy among employees and promote an atmosphere of friendship and deserve a good deal out of the organization and with clients, especially in. COPY RIGHT 2012 Institute of Interdisciplinary Business Research 672

6 References - Bacal.A. (2007),"Organizational Health and success",available from health.org, on 08/05/2012, 4 - Batner, H, Norger, Y, C.Heidar, S, (2000), "Between styles of creativity and management skills", Journal of Management Development,First year, No 6, 68 - Berko, R.M, Volvin, A.D, Darlin.R, (2010), Communications Management, Publications Office of Cultural Research, Griffin,(1999), "management",6 th ed. Houghton Mifflin company Boston, Newyork. p-p : 99 - Harigie O.H & Dickson,D, (2004), "Skilled interpersonal communication : Research, theory and practice", Routledge. New York, USA, 14 - Hoy & Miskel, (2008), Theory, research and practice in educational management, Publications anzaly, 448, Jahed, H, (2007), Monthly scientific educational Tadbir, Sixteen years, No. 159, 23 - Johatch, M, (1997), organizational Theory, Oxford press, 71 - Kathrine, B. Stoner, A mu. James, A.F. (2007)," Staff and school level predictors of school organizational Health: Management. 8th.Ed.Prentice Hall Inc. ltilevel analysis. Journal of school Health Mirkamaly, S.M, (2011), Leadership and Management Training, Publications yastoroon, 19 - Mirkamaly, S.M, (2005), Fundamentals of Human Resource Management, Publications yastoroon,25 - Moghimy, M, (2008), organization and management, Publications Termeh, Moshabaky, A, (2006), Management of organizational behavior, Publications Termeh, Rezaiean, A, (2011), Foundations of Organizational Behavior Management, Publications samt, 149, Shirazy, A, (1994), Educational Administration, Publications Mashhad University Press Jahad, Smith, P.A,(2002), "The organizational Health of High and student proficiency in mathematics", The International Journal of Education management, Vol. 16, No. 2, MCB university press, 100 COPY RIGHT 2012 Institute of Interdisciplinary Business Research 673

7 Annexure Fig 2.1. Conceptual model for research : institutional levels administrative levels technical levels Organizational Health Schools institutional unity principal influence compliance construction documents support resources morale academic emphasis Communication skills of managers verbal Skills listening Skills writing Skills Sharing Information Skills Tables : Table 5.1: The correlation test to examine the relationship between communication skills of managers and organiazational health. communication skills of managers The significance level 0/695 0/000 Table. 5.2 : The correlation test to examine the relationship between verbal skills of managers and organiazational health. verbal skills of managers The significance level 0/557 0/000 Table. 5.3 : The correlation test to examine the relationship between listening skills of managers and organiazational health. listening skills of managers The significance level 0/644 0/000 COPY RIGHT 2012 Institute of Interdisciplinary Business Research 674

8 Table.5.4 : The correlation test to examine the relationship between writing skills of managers and organiazational health. writing skills of managers The significance level 0/612 0/000 Tabl.5.5 : The correlation test to examine the relationship between sharing information skills of managers and organiazational health. sharing information skills of managers The significance level 0/67 0/000 COPY RIGHT 2012 Institute of Interdisciplinary Business Research 675