Virginia Educational Information Management System (EIMS) Technical Specifications Guide

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1 Virginia Educational Information Management System (EIMS) Technical Specifications Guide Revised: January

2 Table of Contents Introduction... 3 Technical Requirements... 3 A...Hardware/Software Requirements...3 B. Hardware Platforms...3 C. Operating Systems and Browsers...4 Windows Operating Systems/Browsers... 4 Apple/Macintosh Operating Systems/Browsers... 4 Troubleshooting... 4 D. Firewall...5 E. Proxy Servers/Content Filtering...6 F. Software Tools...7 Getting Help... 8 Microsoft, Windows, and Internet Explorer are registered trademarks of Microsoft Inc. Netscape Communicator is a registered trademark of Netscape. Power Macintosh is a registered trademark of Apple Computer, Inc. Mac is a trademark of Apple Computer, Inc. Adobe and Acrobat are either registered trademarks or trademarks of Adobe System Incorporated in the United States and/or other countries. Pearson Educational Measurement and the Pearson Educational Measurement logo are registered trademarks of NCS Pearson, Inc. 2

3 Introduction Welcome to the Virginia Educational Information Management System (EIMS) Technical Specifications. This guide will step you through setting up the computer for access to EIMS. This document is intended to be used by users that have access to configuration settings on their computers or their technology personnel. Technical Requirements There are certain technical requirements associated with Reporting Solutions that must be addressed before the Educational Information Management System (EIMS) can be accessed via the Internet. In most cases your Division EIMS Project Manager is responsible for ensuring that these requirements are met and that your network is ready. The technical requirements are summarized below. A. Hardware/Software Requirements EIMS is a web-based system. All administrative features and reporting functions in EIMS can be accessed from the Virginia EIMS home page by using an industry standard browser. You must have access to the Internet from a networked workstation or stand alone internet provider. EIMS supports Windows and Macintosh operating systems, and Internet Explorer, Safari and Firefox web browsers. Division EIMS Project Managers, please contact Pearson s Virginia EIMS Customer Service Center ( ) if you have questions. B. Hardware Platforms The table below (Figure 1) shows the minimum and recommended PC and Apple/Macintosh hardware requirements for all computers using the EIMS reporting component. Figure 1 Hardware Requirements Windows-based PCs Apple/Macintosh Minimum Recommended Minimum Recommended Pentium III (733 Mhz) 256 MB RAM 512 MB RAM (for Flash-based tests) 500 MB Available Disk Mouse/Pointing Device Headphones/Speakers 800 x 600 Screen Resolution Pentium 4 (1.3 GHz) 256 MB RAM 512 MB RAM (for Flash-based tests) 500 MB Available Disk Mouse/Pointing Device Headphones/Speakers 800 x 600 Screen Resolution G3 500 MHz 512 MB RAM 500 MB Available Disk Mouse/Pointing Device Headphones/Speakers 800 x 600 Screen Resolution G4 (800 MHz) or G5 1 GB RAM 500 MB Available Disk Mouse/Pointing Device Headphones/Speakers 1024 x 768 Screen Resolution 3

4 C. Operating Systems and Browsers This table (Figure 2) shows the testing matrix used by Pearson Educational Measurement to prioritize the operating system/browser combinations that were tested and certified for the EIMS reporting component. Figure 2 Operating Systems and Browsers Windows Operating Systems/Browsers Apple/Macintosh Operating Systems/Browsers Troubleshooting These steps should help EIMS run correctly. Steps to follow: 1. Open up Internet Explorer; choose Tools and then Internet Options. 2. Click on the Security tab. It should default to the Internet. If the Default Level button is not grayed out, click on it and click Apply. 3. Next choose Trusted Sites. This should default to Low, if not, click on the Default Level button. 4. Now click the Sites button. You will need to add *bi.stage.pemedward.com and *bi.pemedward.com to the list. Verify that the Require Server Verification (https) option is cleared, and then click OK *** 5. Next cookies need to be enabled. Click on the Privacy tab. The slider should default to Medium, if not click on the Default button and click Apply and OK.

5 6. Allow Pop ups from and 7. Enable downloads in the browser by setting internet options to automatic prompting for file downloads. *** Antivirus software may cause problems with speed; safe sites mentioned here may need to be included in the antivirus software setup depending on the antivirus that has been deployed. If you are still having problems with pop-up login screens, hold down the SHIFT key or CTRL+SHIFT to bypass most pop-up blockers. Preventing Page Cannot Be Displayed Errors: In IE based browsers, you will sometimes receive a Page Cannot Be Displayed error immediately after clicking on a link in EIMS. What should clear this problem is disabling the Show Friendly HTTP Error Messages setting in IE. Steps to follow: 1. In Tools, select Internet Options 2. Uncheck the option, Show friendly HTTP error messages. If your division runs through a proxy server, go to the Tools menu of the IE window: 1. In Tools, select Internet Options 2. Then choose the Advanced tab 3. Next scroll to HTTP 1.1 Settings section 4. Finally enable the option Use HTTP 1.1 through proxy Connections D. Firewall If these measures do not alleviate error messages, your network administrator may be blocking the Pearson EIMS site. Please request that the firewall or router allow both port 80 and 443 for the sites listed below: Named Site IP

6 E. Proxy Servers/Content Filtering The following URLs must not be blocked on any proxy servers or by any software that is used for Internet content filtering: Named Site IP Proxy Environments Many school districts use proxy servers in their network environments. Proxy servers are placed between client nodes and the Internet and are used to forward requests from internal nodes to the Internet. Proxy servers may perform some or all of the following functions: Protocol Filtering to control which protocols are forwarded to the Internet User Authentication to control who can access the Internet Machine Authentication to control which workstations can access the Internet Content Filtering to control which Internet content users can access Content Caching to speed access for frequently visited sites In order for an application to access the Internet in a proxy server environment, the application must know the hostname and port number of the proxy server. Once the application is made aware of the proxy server, it sends all requests for network services to the proxy server for processing. The proxy server receives the incoming requests and must determine what to do with them. If all of the functions listed above have been implemented, the proxy server will: Verify that the protocol of the request is serviceable (e.g., ICMP, UDP, etc., may be blocked by the proxy server). Ask the user to authenticate that the proxy server does not already recognize him/her as being logged in. Verify that the source address of the request is on the list of allowed workstations. Verify that the requested network object is not blocked by an Internet content filter. (Most Internet content filter vendors provide lists of sites organized by category that administrators can decide to block or allow.) Check the proxy server s local disk to see whether the requested object exists in cache. (If the object is in cache, the proxy server will send it directly to the requestor without having to access it from the Internet.) Assuming that the request passes all of the above steps, the proxy server then stores a record of the request in memory and issues its own request for the same object out to 6

7 the Internet. When the reply returns to the proxy server, the server matches the reply to the original request stored in memory and forwards the reply to the original requestor. Configuring a Proxy Environment for EIMS Protocols: Proxy servers and firewalls must be configured to allow http on port 80 and https on port 443 to the Internet. Content Filtering: The following URLs must be allowed through any content filters that have been implemented: Named Site IP Name Resolution: EIMS uses DNS to resolve the above hostnames to IP addresses when communicating. Clients must be able to query DNS to resolve the hostnames listed above. If there are problems with DNS functioning correctly, a local host s file can be used with the following entries:: Named Site IP Additional Suggestions: Bookmark the EIMS website and ensure the address is Lastly, if you have permission from your technology staff, EIMS runs very well on Mozilla Firefox. This software can be downloaded free to your computer from It is also recommended that Google Toolbars and Yahoo Toolbars be removed as they conflict with the Java application. F. Software Tools These are the software tools required to successfully operate Virginia s Educational Information Management System: Adobe Acrobat Reader Adobe Acrobat Reader 5.0 (or higher) must be installed on workstations in order to view and print reports in a PDF format. Flash Player 7

8 Flash Player 6.0 (or higher) must be installed on workstations in order to view the online system tutorials. Java 1.5 build 11 or greater Please make sure that only one version of java is enabled in the control panel for use. It is best to uninstall older versions of Java. In the event that Java needs to be installed from the internet, Active X will be required. Also note that the full Java version must be installed - Java- Plugin is not adequate. Active X must be installed and enabled on workstations in order for the XML download to function for SRE. Getting Help For technical support and guidance on how to complete these procedures, please contact the PEM VIRGINIA EIMS Customer Service Center via phone (toll-free) at or via at reportingsolutions@pearson.com. 8

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