JOB DESCRIPTION MANAGER, PROPERTY SERVICES

Transcription

1 JOB DESCRIPTION MANAGER, PROPERTY SERVICES 1. General Accessible Properties New Zealand Ltd (Accessible Properties) comprises a team of property professionals who develop and manage the Accessible Properties social housing portfolio and also provide management services to organisations. Accessible Properties is a registered Community Housing Provider and is a charitable company. It is owned by IHC New Zealand Inc (IHC) and operates independently with its own board. Offices are in Wellington, Auckland, Hamilton and Christchurch. The organisation was established in 2010 and continues to grow rapidly. Accessible Properties owns and manages a portfolio of about 525 social housing units, which are made available for affordable rental by people with social support needs. This includes tenants placed from the government s social housing register with Income- Related Rent Subsidies. Accessible Properties has particular expertise in providing housing suited for the needs of people with disabilities or with mobility difficulties. Accessible Properties also manages the IHC property portfolio which comprises 725 homes and commercial premises as well as 350 leased from other owners. Most of the IHC portfolio is used by its support services subsidiary company, IDEA Services Ltd and accommodate people with intellectual disabilities. Accessible Properties is currently negotiating terms of contract to acquire and manage 1,140 units of Housing New Zealand stock from April The total portfolio under management consists of approximately 1,600 properties spread throughout New Zealand including 350 leased or rented from property owners other than Accessible Properties and IHC. This portfolio includes about 1400 social housing units, which will grow to about 2,600 units if the Tauranga contract proceeds. 2. Primary Role The role of Manager, Property Services is a new position that overviews asset management services and services provided to IHC, and leads and manages a team of property managers. The role does not include oversight of asset management in Tauranga (if the HNZ acquisition contract proceeds). Position Description Manager, Property Services Oct

2 3. Main Functions of this Position To ensure property management services meet the needs of IHCs, IDEA Services, tenants, government and the community. This includes. Managing property and asset managers. Meeting the property management services expectations of IHC and IDEA Services, and maintaining a close working relationship with these organisations. Meeting the asset management requirements for Registration and Accreditation as a Community Housing Provider. Meeting the asset management requirements in MSD contracts for placements of tenants with Income-Related Rent Subsidies. Establishing strategies, standards, plans and budgets for property management to meet stakeholders needs. Managing properties in a way that reflects best practice, provides optimum value, meets regulatory requirements, and delivers expected outcomes. Ensuring on-site occupants and workers are in a healthy and safe environment. Developing new business for asset management services. Other national interest projects. Assisting Chief Executive with business development and sector liaison. 4. Relationships Responsible to: Responsible for: Chief Executive Property Managers, Lease Coordinator Functional Relationships: Within Accessible Properties and IHC: IHC Chief Executive Chief Operating Officer and Senior Services Management Team (SSMT) for IDEA Services. Housing Development Manager, Manager Tenancy Services, Accounting & Administration Manager, & other staff of Accessible Properties. Other management of IHC, IDEA Services Ltd.. Other Contractors, Consultants and Solicitors. Government regulatory authorities. Other Central and Local Government authorities. Registration and Accreditation bodies. Funders. Other community housing providers and social support providers. Tenants and public. Position Description Manager, Property Services Oct

3 Organisational Structure: 5. Specific Responsibilities Area of Responsibility Staff Management Manage assigned staff and their workloads. Set and monitor projects and objectives. IHC & IDEA Services Relationship Be the key point of contact with senior management of IHC and IDEA Services for property management services made to them. Contract Delivery Meet the conditions of the Service Level Agreements with IHC and IDEA Services. Meet the conditions of all other contracts for property management services including MSD Outcomes Agreement and Capacity Contracts for placements of tenants with Income- Related Rent Subsidies. Planning & Budgeting Put in place strategies and plans to manage all assets including assessment of needs and long term & short term plans and budgets for capital expenditure projects and maintenance work. Ensure plans meet stakeholder expectations and have long term sustainability. Assist the Accounting & Administration Manager prepare annual operational budgets. Expected Performance Staff have regular review of objectives & performance. A close and effective working relationship. All contractual conditions met. Strategies and plans and budgets are reviewed and renewed at least once a year and are sustainable and reflect stakeholder needs. Position Description Manager, Property Services Oct

4 Area of Responsibility Project Management Deliver the project outcomes itemised in Capital Expenditure and Planned Maintenance plans and budgets. Sales & Purchases Deliver the property sales and purchases outcomes itemised in Capital Expenditure plans. Leased Property Management Source and negotiate property leases as a service for IDEA Services. Act as tenant s agent, including rental, bond and outgoings payments and including negotiation of rent reviews Contract Management Establish and manage all contracts for sales & purchases, capital works projects, and maintenance projects. Regulatory Compliance Housing meets all statutory and legal requirements binding building owners. Health and Safety Healthy and safe living and working environments are provided. CHP Registration Assist the Manager, Tenancy Services to retain Registration as a Community Housing Provider. Accreditation Assist the Manager, Tenancy Services to retain Accreditation against the Best Practice Guide for Community Housing in New Zealand. Expected Performance Project management reflects best practice. Project outcomes meet stakeholder expectations & are delivered within scheduled time and within budget. Best possible prices are obtained, purchases meet stakeholder expectations and transactions occur within scheduled time and budget. Agreements minimise commercial risk. Leased properties meet tenant expectations and offer best possible value, while minimising commercial risk. Contracts enable best possible value, while minimising commercial risk. All contracts have sign-off on written terms based on commonly-used forms of contract, particularly NZS All regulatory requirements are met. Compliance with the Health & Safety at Work Act. Registration continues. Accreditation continues. Business Development Identify opportunities for social housing provision and property management services to community organisations, and assist Chief Executive with obtaining new business. Position Description Manager, Property Services Oct

5 Area of Responsibility Expected Performance Records Keep records on Accessible Properties database and files. Adequate, current & easily accessed. Other Duties Other duties may be assigned by the General Manager. 6. APPROVALS Manager, Property Services: Date: Chief Executive: Date: Position Description Manager, Property Services Oct

6 7. Person Specification 7.1 Values and Philosophy An unequivocal commitment to respecting the rights of people with disabilities or other social support needs and to helping them to achieve their goals. 7.2 Education and Experience An appropriate tertiary property qualification such as BBS (Property Management) is desirable. Previous experience undertaking the tasks required for the position. Experience in managing staff, projects, and contractsf. Experience and a high level of competence in reporting and computer use, particularly with Microsoft Excel, Word and Outlook software, and preferably database use. 7.3 Skills People must have: An ability to relate well with others. A practical knowledge of building and construction. Excellent negotiation skills. Analytical approach to planning and to problem solving. Well-developed communication skills including the ability to be an effective listener, to be easily-understood verbally, and to write effective business correspondence Good time management skills and excellent organizational abilities. The ability to follow established processes, be thorough, and be accurate. The ability to solve problems and respond effectively under pressure. A current drivers license. 7.4 Personal Qualities People must have: Courteousness and fairness. The ability to work as part of a team. The ability to work unsupervised. Self-motivation and ability to use initiative. 7.5 Personal Attributes Takes the initiative to develop and maintain personal knowledge base. Demonstrates an awareness of the Treaty of Waitangi and an appreciation of cultural difference. Displays a responsible, friendly and flexible attitude. Position Description Manager, Property Services Oct