Terms and Conditions (pro rata for part-time posts of less than 37.5 hours per week) 25 days per annum plus 8 bank holidays (rising to 30 days)

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1 Vacancy Reference Job Title Location Service/Department Reporting to Working collaboratively with Responsible for (staff) Budget Holder Disclosure & Barring Check RETDL45497 New Market Business Manager Flexible New Market Head of New Market Internal and External Stakeholders No No This post will be subject to a Basic check Terms and Conditions (pro rata for part-time posts of less than 37.5 hours per week) Hours per week Salary range (pro rata) 37.5 per week 35,030 to 38,521 per annum Salary Band/Scale Band 3, Spine Range 48 to 52 Starting salary (pro rata) Allowances (pro rata) Holiday (pro rata) Contract type Probationary period Notice period 35,030 with annual incremental increases to top of scale Not applicable to the post / location 25 days per annum plus 8 bank holidays (rising to 30 days) Permanent 6 months 8 weeks (1 week during probationary period) Post Details (HR reference only) Job profile score 466 Date / Version December 2014

2 Service / Department Description The New Market team (NMD) will be responsible for bringing to life new service models that offer a new innovative approach to mental health recovery aimed at both existing service users and new user cohorts (that could be based on age, location, type of illness), as well as those involved in the delivery of primary and secondary care treatments, that promote and assist the quality and efficiency of interventions, reduce stigma and discrimination and provide a parity of esteem with physical health services. The NMD team work involves the development and testing of new concepts, that will ultimately form new models of delivery that show improved outcomes to service users and / or care professionals. Once these concepts have been tested and proven, they can be included as our desired delivery models within bids for commissioned services, as stand alone value added services or used in co-production with commissioning. There are 4 core elements to delivering these new models and the team will be set up to reflect this Project development and delivery Trust and grant fundraising Evaluation Tenders, relationship management and income generation The NMD team will require a thorough understanding of innovation and trends within the mental health care sector coupled with excellent knowledge of the competitive market place and strong relationships with commissioners. It will need to compliment its creative and innovative outlook with viable options for service delivery, working hard to secure opportunities to test and trial projects, and using the evaluation from these trials to further inform and complete new delivery models in order to bring them to market using its extensive commercial knowledge. Job Purpose This is an important role in supporting the achievement of our key objectives for service and business development in the Rethink Mental Illness national plan. With a good understanding of our core service models, policy and legislation, you will work collaboratively with cross functional colleagues and service forums to innovate and enhance provision to meet emerging trends or commissioner needs. Reporting to the Head of New Market, the New Market Business Manager will have a particular focus on: A proactive and commercial approach to bid management for new market development to keep Rethink Mental Illness ahead of the competition through effective and high quality tender responses. Influencing and undertaking the co-production of new service models, inputting into the development of new models that respond to new markets and commissioners needs. To develop and maintain relationships with a portfolio of key customers to influence and win new business. Identify and develop partnerships and alliances to support new service models and innovation in delivery. Gathering market, customer and competitor intelligence and make recommendations on viable opportunities to the Head of New Market. Writing and responding to tenders concerning new models of delivery ensuring timely submission of excellent quality bids. Respond to tenders and work with key stakeholders/partners where required to develop models that meet commissioners needs. Playing a key role in tender presentation teams or to brief Area Business Managers as required. Providing technical support and information that enables Operational colleagues and the Service Team to market and sell new models.

3 Specific duties and responsibilities Establish and maintain strong relationships with a portfolio of customers and funders at all levels to understand market drivers, gather intelligence, and actively sell new models as commercial applications To manage tender opportunities relating to new markets, ensuring that the tenders submitted are of the highest quality and represent the maximum opportunity of success for Rethink Mental Illness. Ensure strong working relationships with other functional teams are developed and maintained such as the Trust and Grant team, Regional teams, HR, Finance, Communications and the Service team to ensure that appropriate resources are available to complete submissions and support the project team to ensure all critical deadlines are met. To play a key role in the development of new markets, developing new and innovative service models and initiatives which support the achievement of our business objectives of income growth To contribute to bringing ideas to market, drawing on your knowledge of existing services, and intelligence gathered from the market place To ensure effective communication between New Market, Service and Operations Managers; working collaboratively to promote and sell new service models to commissioners and other funders, working as part of a project team to develop and implement new services. To support Benchmarking and Competitor Analysis, and to maintain information about commissioning trends and funding models; understanding our competitors and develop ideas and plans on how to stay ahead of the competition. Gather knowledge relating to good practice relevant to our service priorities, with particular attention to outputs and outcomes; and keep abreast of changes to legislation, policy, service delivery and service needs to continually develop and improve models Support the development of tailored marketing material, presentations and proposals, ensuring that our offer is innovative and competitive against other providers. This will include writing and editing copy to a very high standard and working in collaboration with the Communications & Marketing Team. To support the preparation of tender presentations and be a member of the presentation team, leading when required. This will include ensuring presentations are devised and the presentation team are fully prepared and can effectively articulate new products and models. To attend meetings, events and conferences nationally as directed by the Head of New Market Travel throughout the country and work flexibly to meet the requirements of the job role (e.g. occasional evenings and days at weekends) This is a national post which may require extensive travel, on all forms of public transport in order to effectively carry out the duties and responsibilities of this role. General duties Act in accordance with the provisions of the Data Protection Act 1998 and Information Governance Policies Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974 As with all employees, workers and volunteers; to encourage people to join Rethink Mental Illness as a member, donor or activist To act in accordance with the charity s Health & Safety and Safeguarding policies and to notify your line manager promptly if there are any concerns To participate in regular supervision and appraisal and undertake any relevant training as appropriate to the role To work in accordance with the charity s national policies and local operating procedures and those of external regulators or professional bodies

4 To be able to work with basic computer packages. Rethink Mental Illness wishes to encourage applications from people with disabilities. Where the job description calls for particular qualifications or experience, we will consider waving these requirements if an applicant who could not achieve them because of a disability can demonstrate he/she would be capable of performing well in the job and fulfils the criteria in other respects. Experience Experience of development work in a service provider organisation with proven experience of developing successful bids is essential. Experience of business development in social care, ideally within the mental health field would be desirable. Strong planning and project management skills with proven ability to successfully execute projects from initiation to realisation. Experience working in a team environment and ability to adapt and to influence internal and external stakeholders. Able to demonstrate strong market / product development skills. Ability to understand customer needs, opportunities for value creation and convert to real business opportunities. Ability to represent the Charity professionally to a range of external audiences, speaking with authority and conviction on a wide range of issues relevant to the mental health sector and operating environment. Understanding of the evolving landscape of the NHS and Local Authorities in England, with a particular regard to service commissioning and procurement in mental health. Qualifications Educated to graduate level or equivalent in subject area relevant to the post There must be substantial evidence of a commitment to personal and career development relevant to the post. Qualification in business development desirable (e.g. Association of Proposal Management Professionals Foundation certificate or equivalent). Organisation Chart Chief Operating Officer AD for Service AD for New Market Head of Service Head of Bid Management Trusts & Statutory Grants Manager Evaluation Function Head of Project Head of New Market Bid Writers Grants Officer Project Officer New Market Business Manager Service Administrators

5 Competency Framework Core Competency 1: Sharing Understanding Level 4 Core Competency 2: Inspiring Hope & Recovery Level 1 Core Competency 3: Committing to Quality Level 4 Core Competency 4: Showing Passion for Equality Core Competency 5: Using Expertise to Improve Practice Level 3 Competency ML3: Understanding the Context Competency ML4: Building Valued Relationships Develop and maintain communication with people on complex matters, issues and ideas and /or in complex situations Be proactive in seeking out different styles and methods of communicating to assist longer terms needs and aims. Communicate and take a proactive role in producing accurate and complete records in line with legislation, policies and procedures. Makes a deliberate effort to keep other stakeholders informed and involved, seeking to make the operations of the organisation transparent and intelligible. Demonstrates awareness of recovery and that each person has a unique life story, adopt the other person s frame of reference and be non-judgemental. Increase Mental Health Awareness and challenge the existence and effect of stigmatisation Identifies opportunities for meaningful and productive service user involvement Prioritise, organise and carry out own work effectively that actively promotes quality in all areas of work that is consistent with legislation, policies and procedures and other quality approaches. Monitors quality and takes action to alerts others to the need for improvements to quality that enables them to understand, promote quality in all areas of work and address any risk to quality. Support equality and value diversity and recognise people s rights in accordance with legislation, policies and procedures. Value people as individuals by acknowledging and recognising people s express beliefs, preferences and choices. Take into account own and others behaviour and its effects on others and take appropriate action when own or others behaviours undermine equality and diversity. Appraise, interpret and apply suggestions, recommendations and directives to improve services and to agree how services should be improved, how to balance competing priorities and how to deliver on these. Constructively undertakes own role in improving services as agreed and to time, whilst supporting, enabling and encouraging others to overcome problems and tensions as they arise and to understand and appreciate the reasons why improvements are being made. To evaluate with others the effectiveness of service improvements and to appraise draft policies and strategies for their effect on users and the public and if necessary make recommendations for further improvement. Takes account of how the bigger picture may relate to the issue in hand and tunes into the constraints and opportunities presented through operating in a complex environment. Identifies and develops relationships across the organisation and community, forging lasting partnerships to benefit the work of Rethink Mental Illness and its beneficiaries.

6 Competency ML8: Delivering Outcomes Level 3 Competency S2: Innovating Makes sure that goals are achieved and service delivered through their work approach, personal resilience and determination to make a tangible contribution to the work of the charity. Plan, prioritise and manage the ongoing work of services and/or projects; pursuing results; contribute to the organisation s direction, aims and objectives, priorities and targets, identifying and reporting potential risks and the impact of legislation, policies and procedures. Provide advice and support to people on day-to-day priorities, risks and issues enabling people delivering services/projects to understand their role and its relationship to others. Demonstrates a willingness to think creatively about issues and to develop novel solutions to problems. Encourages others to look at issues in new ways and build a culture which values and rewards innovation. Confirm with relevant information sources, the nature of activities required and the factors to be considered in order to contribute to developing, testing and reviewing new concepts, models, methods, practices, products and equipment. Report the findings and outcomes to the people who need them supported by own recommendations on the value of the development. Agreed By Post Holder: Agreed By Manager: Date Agreed: Date Agreed: Date Reviewed: Reviewed By:

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