Enterprise Content Management (ECM) Solutions. 23 September 2013

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1 Enterprise Content Management (ECM) Solutions 23 September 2013

2 TABLE OF CONTENTS 1 Service Overview Why Capgemini Capgemini s Service Offering and Methodology Benefits Summary of Proposition Pricing Rightshore Ordering & Invoicing Process Termination Terms Further Information... 9 Page 2

3 1 Service Overview Capgemini s Enterprise Content Management (ECM) comprises of technologies, tools, strategies, and methods used to capture, manage, store, preserve, and deliver content and documents related to organizational processes across an enterprise. Capgemini s ECM services covers a wide array of functions, including: Gathering, digitalizing, and recognition of characters Storage and compression Transformation, migration, optimization, and conversion of content Printing, publishing, and packaging of content Multi-format publishing (Web, WAP, magazines, etc.) Version control, archiving, expiration, and destruction of content. 2 Why Capgemini Capgemini's advisory and consulting services for Enterprise Content Management can help clients assess readiness, build strategic solutions, and create roadmaps to enable successful ECM solution implementations. Capgemini offers robust and comprehensive solutions for Enterprise Content Management under the BIM umbrella. This not only includes the consolidation and analysis of structured information to provide Business Intelligence but also includes the management of unstructured data and the presentation of this information via Portals which also support Collaboration. Page 3

4 Capgemini s ECM services include the following which can be leveraged to develop a solution for various clients: ECM Strategy Assessment Identifying ECM and non-ecm organizational pain points Supporting key ECM initiatives and information needs through stakeholder interviews, infrastructure assessments and prioritization workshops Infrastructure/Solution Assessment Evaluating the client organization's infrastructure and existing technologies Uncovering integration points, gaps in the existing infrastructure and additional investments for consideration. Business Case Development Helping build ECM champions and sponsorship for the initiative Evaluating potential revenues from doing business faster, added revenue streams and savings from operational efficiencies and reduce headcount Developing the business case and help seek funding for future phases. Rapid ECM Health Check Capgemini's ECM Health Check lets clients quickly assess the current content management adoption maturity of your organization to help you uncover problem areas and set the path forward. Capgemini has expertise in a wide variety of ECM tools. EMC 2 Documentum Capgemini is well versed with EMC s Content Server, Document Management System, WCM as well as Cofax, captiva and other third party tool integration. Capgemini is a global alliance partner with EMC 2 and was awarded the EMC 2 Partner of the Year for Content Management and Archiving, Page 4

5 Fatwire Capgemini has worked jointly with EMC and FatWire to specify requirements for Documentum integration via FatWire s Content Integration Platform and recently announced a joint initiative to develop cloud-based FatWire services via joint press release with FatWire offerings. Capgemini was a Silver-level Sponsor for FatWire s Interact Global User Conference, Microsoft Office SharePoint Server Capgemini has a substantial experience of implementing MOSS 2007 and SharePoint 2010-based ECM solutions and is well versed with edrm, ediscovery and SharePoint enterprise search by deploying integrating MS FAST search Server for SharePoint. Capgemini has also heavily deployed MOSS for internal knowledge sharing portals. Capgemini was awarded the Microsoft Enterprise Partner of the Year Award, IBM Filenet Capgemini have worked in close association with Filenet for many years. Capgemini and IBM work closely together to create, deliver, and manage repeatable, industry-specific solutions based around the Filenet P8 Platform. Filenet offers Capgemini free, or discounted, training courses including material as well as offers Capgemini accelerated support when working on client sites. Capgemini was awarded with Premier Business Partner Award, 2010 from IBM. OpenText Livelink Our OpenText expertise extends to Livelink ECM Suite, Livelink Archive Server, System Integration capabilities with SAP, Microsoft Sharepoint, OCR/IR as well as custom application integration using Livelink API Capgemini has a strategic alliance with OpenText and was awarded the OpenText Growth Partner for Capgemini s Service Offering and Methodology Enterprise Content Management (ECM) Strategy Content management solutions are often implemented without an overall strategy and governance. This becomes a key cause of inefficiencies and lost opportunities to leverage the full range of services around information management. The objective of an ECM strategy assessment is to identify defined roadmap proposal for interventions that realise defined benefits across the full range of content management capabilities. Example: At one client individual groups had made local decisions about which ECM systems overtime this resulted in large management inefficiencies. Capgemini was able to identify hard and soft benefits in replacing these disparate tools with a strategic fully defined ECM centralised service. Page 5

6 We work jointly with you to define the ECM strategy and selection of right tools based on the requirements that meets the customers business objectives. We use a combination of information and enterprise architecture skills in conjunction with our technology specialist teams to deliver our enterprise content management strategy service. One of our key principles is that enterprise content management is as much a business exercise as much as it is a technology exercise Content Management Services Many organisations have large amounts of content in many different locations, e.g. Fileshares, Legacy Applications, . One of the key phases of an Implementation of a successful ECM solution is the migration of content into the solution. Migration of content from disparate sources including enabling the decommissioning of legacy systems. Within the a[pproach we will also identify options to reduce the amount of content stored within the organisation. Our Approach to Content Migration is based on a number of discrete phases, yet recognises the risks within Content Migration by delivering in an iterative approach: Principles/Constraints/Objectives To produce a complete and relevant Migration Strategy we will identify and document the Principles, Constraints and Objectives which will influence the approach, roles and responsibilities and tools for the Migration Migration Strategy The Strategy will document the Principles, Constraints and Objectives as well as describing they key phases of the migration activity. The strategy will also highlight any tools which we would recommend to be used during the migration Process This will be a more detailed process which will need to be followed through the migration activity including specific roles and responsibilities and, importantly, rollback plans in the event of failure Analyse/Plan/Execute/Review This iterative approach to the migration reduces the risk of failure. We use a number of different tools and techniques based on the core technologies which we will be migrating to Enterprise Collaboration Information Technology expands communication, opportunities for collaboration, and knowledge sharing resulting in greater opportunities for innovation and discovery. Typically enterprise collaboration occurs though a set of fragmented tools, such as e- mail, intranet, instant messenger, team rooms etc. What is needed is an enterprise collaboration approach that allows efficient and secure social networking, content creation, and real-time communications so that information to be leveraged to support business decision making. Some of the benefits of this are simplified and rapid access to information and better information sharing. Page 6

7 People need to quickly connect with the people and content across geographies and internal and external organisational silos to get their work done. Our approach is to apply a modular methodology with a consulting and a project phase. Typical modules include; scoping, requirements definition, business case development, determine performance indicators, audit & diagnosis, solution design, project kick-off Electronic Document & Records Management (EDRM) Electronic document and records management aims to enable organizations to manage documents and records throughout the document life-cycle, from creation to destruction. EDRM includes a variety of functions such as: Capture & Digitization - Gathering, digitalizing, and optical recognition of characters OCR. Storage and compression, possibly using cloud record management. Transformation, migration, optimization, and conversion of content Intranet/Extranet/Enterprise Content Management Printing, publishing, and packaging of content Multi-channel publishing Archiving and Disposition. Our approach to ECM recognises that ECM impacts all areas of an organisation: Functional - With regulatory changes, requirements change as well; the functionality of the applications must be revisited. Organisational - Work habits change; thus it s necessary to consider the humans within the context of their enterprise (organization, practices, processes) Technical - Products adapt to the technological innovation. To deliver ECM solutions Capgemini will implement the most appropriate technology based on the specific requirements of each client. We are independent of software vendors and works with all the major players such as: EMC (Documentum, Captiva) IBM (FileNet) Microsoft (SharePoint, FAST) Alfresco OpenText. Page 7

8 3 Benefits Following are the benefits of BIM Enterprise content management that helps clients to achieve after implementing it: An increase in productivity and a decrease in the cost of document handling The transformation of the document into an enterprise asset (for example, publishing of coherent reports generated from dispersed information) An improvement in the time and efficiency of handling documents as a result of workflow solutions An improvement in customer service The capitalization of knowledge (resulting in the decrease of risks and the increase in the level of expertise) Quality improvement : weaknesses in document management are the primary cause of failure to achieve ISO 9000 certification and the implementation of quality management systems Simplified and rapid access to information Sharing of information - information that is reliable and referenced The diffusion / publication of information. 3.1 Summary of Proposition Capgemini can provide individual services within each phase to support the client through the initial assessment, the design, transition and operation of an MSI model or can provide a comprehensive service covering the whole implementation. The scope of the individual services to be provided will need to be discussed and ordered through the G-cloud. 4 Pricing This service is priced in accordance with the SFIA Rate Card attached. Capgemini can also provide offshore resources at reduced rates where appropriate. Projects can be proced either on a Time & Materials or Fixed Price basis, subject to negotiation. 5 Rightshore Where required, Capgemini can provide experienced consultants from our overseas delivery centres at reduced rates. Please refer to individual SFIA Rate Cards for more information. Page 8

9 6 Ordering & Invoicing Process Please refer to the Supplier Terms for this service. 7 Termination Terms Please refer to the Supplier Terms for this service. 8 Further Information For further information on any of our G-Cloud services, please contact: Page 9

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