BOX SERVICE SCHEDULE

Transcription

1 BOX SERVICE SCHEDULE The fllwing terms and cnditins apply t the prvisin f the Bx Service. 1 DEFINITIONS In this Service Schedule, in additin t thse terms defined in the General Cnditins the fllwing terms and expressins apply: TERM / EXPRESSION Bx Service Licence My Business Apps Order Frm Prfessinal Services Subscriptin MEANING means either Bx Starter, Bx Business, Bx Business Plus, Bx Enterprise r Bx Elite as detailed at means a licence t use the Bx Service means the service prvided by O2 that allws Custmers t purchase Clud applicatins including the Bx Service mean the frm used t rder the Bx Service and/r the Prfessinal Services means Quick Start, Smart Start r Full Start as detailed in Appendix 1 f this Service Schedule means the subscriptin required in rder t purchase Licences fr the Bx Service 2 BOX SERVICE 2.1 The Bx Service is a hsted strage slutin prvided by O2 fr nline strage, sharing and prcessing f files, materials, data, text, audi, vide, images r ther cntent. 2.2 The Subscriptin t use the Bx Service requires the Custmer t cnnect and maintain a minimum f ne (1) Licence fr the Minimum Perid f the Subscriptin. 2.3 Subject t 2.2, the Custmer may add r remve any number f Licences during the Minimum Perid f the Subscriptin. 2.4 All Licences will autmatically c-terminate at the end f the Minimum Perid f the Subscriptin. 3 TERM AND TERMINATION 3.1 Unless therwise stated, the Bx Service is available t purchase with a Minimum Perid f 30 days. The Custmer will cntinue t be charged the mnthly Rental Charge until the Custmer cancels the Subscriptin t the Bx Service in accrdance with clause Subject t anything t the cntrary agreed between the parties, the Custmer can chse t cancel the Bx Service at any time upn 30 days written ntice. Fr clarity, the Custmer will be charged the mnthly Rental Charge during any such ntice perid in additin t any Terminatin Fees, if applicable. 4 CUSTOMER OBLIGATIONS 4.1 Prvisin f the Bx Service is subject t the Custmer: (a) cmplying at all times with the prvisins f this Service Schedule; and (b) paying the Charges in accrdance with the Agreement 4.2 Custmer shall cmply with any reasnable instructins given t it frm time t time by O2 cncerning the Bx Service. Telefónica UK Limited 2014 Page 1 f 6

2 4.3 In rder t place an rder fr the Bx Service, the Custmer must have an accunt created n the My Business Apps service. O2 will prvisin this accunt and lgin credentials t the Custmer s nminated administratr. 5 SUPPORT O2 will prvide the Custmer with first line supprt fr the Bx Service 24x7x365 via telephne supprt by calling Technical prduct supprt will be available 24x7x365. Supprt relating t billing queries will be available Mnday-Friday 8am-9pm, Saturday 8am-8pm, and Sunday 8am-6pm. 6 CHARGES The Custmer will be charged fr the Bx Service n a mnthly basis. Where applicable, the Charges fr the Bx Service and any applicable minimum cmmitments (including details f any Minimum Perid, Minimum Term and/r Terminatin Fees) will be as set ut in the Cmmercial Schedule and if nt set ut in the Cmmercial Schedule will be as set ut in the O2 Price List r the Order Frm as applicable. In additin t any Charges fr the Bx Service, the Custmer may incur Charges incidental t using the Bx Service, fr example, Charges fr Internet access, data raming, and ther data transmissin charges. Such Charges will be charged in accrdance with the Custmer s mbile airtime agreement. 7 PROFESSIONAL SERVICES There are three Prfessinal Services packages available fr use in cnjunctin with the Bx Service as specified in the Cmmercial Schedule. These are: Quick Start, Smart Start, and Full Start. Further details f the Prfessinal Service packages are detailed in Appendix 1 f this Service Schedule. The Charges fr the applicable Prfessinal Service packages are detailed in the Cmmercial Schedule and if nt set ut in the Cmmercial Schedule will be as set ut in the Order Frm. 8 LIMITATIONS 8.1 O2 will use reasnable care in prviding the Bx Service. Hwever, O2 des nt warrant that: (a) the Bx Service will be errr free r free f harmful cmpnents; (b) that the cntent will be secure r nt therwise lst r damaged. 9 END USER LICENSE AGREEMENT (EULA) 9.1 The Custmer must adhere t the EULA fr the Bx Service which can be lcated at the fllwing web page The fllwing Clauses cntained within the EULA d nt apply t the Custmer: (a) Clause If the Custmer wishes t cancel the Bx Service at any time, the Custmer shuld cntact instead f the address prvided in the link. (b) Clause The 14 day trial des nt apply. Telefónica UK Limited 2014 Page 2 f 6

3 10 ADDITIONAL END USERS O2 reserves the right t charge the Custmer the mnthly Rental Charge fr any additinal end users added t their Subscriptin directly via Bx.cm (UK) Limited. 11 CHANGES TO THE TERMS O2 reserves the right t vary the terms f this Service Schedule frm time t time in rder t accmmdate future changes t the Bx Service. O2 will give the Custmer at least 28 days ntice in writing f any such change. Fr the purpses f Clause 13.3 (b) f the General Cnditins, any changes t the terms f this Service Schedule shall nt be t the Custmer s material disadvantage. Telefónica UK Limited 2014 Page 3 f 6

4 APPENDIX 1 Subject t clause 7 f this Service Schedule the three Bx Prfessinal Services packages which may be available t purchase by the Custmer are utlined belw: QuickStart QuickStart is an entry-level ffering that includes: Bx implementatin kick-ff meeting (1 sessin) cvering: Implementatin apprach Discussin n 1 Bx Use Case Prject plan Admin cnsle cnfiguratin review & user prvisining discussin (1 sessin) Flder structure best practices and design cnsultatin (1 sessin) Access t 3 virtual instructr-led classes including: 1 seat in Bx Implementatin Essentials Training 1 seat in Bx Admin Essentials Training 3 seats in Bx End User Essentials Training Chse ne f the fllwing: training n setup f Lite SSO (des nt include grups set up in Bx AD/SSO and r thse mapped t Bx Grups); training n standard integratin cvering integratin with ne f the fllwing apps: Salesfrce, NetSuite, Jive, Ggle Apps; r 3 additinal seats in Bx End User Essentials Training Curse Implementatin wrap-up (1 sessin) cvering: Cnclude Implementatin Package Discuss Transitin t Adptin Prgrams SmartStart Implementing Bx prperly is designed t help medium-sized businesses thrugh a series f meetings and deliverables tailred t yur specific deplyment. The SmartStart package includes: Bx implementatin kick-ff meeting (1 sessin) cvering: Implementatin apprach Discussin n 2 Bx Use Cases Prject Plan Use case review (1 sessin) cvering: Flder structure best practices and design cnsultatin (2 sessins) Overview f setting up flder structure fr the rganizatin's use case(s) Discussin n hw t deply at scale Develp lng-term gvernance and wnership f cntent Telefónica UK Limited 2014 Page 4 f 6

5 Admin cnsle cnfiguratin review (1 sessin) Cntent migratin best practice review (1 sessin) cvering: Discussin arund migrating cntent int Bx Up t 500 GB hard drive migratin int Bx User migratin f persnal Bx accunts which use cmpany dmain address cvering: Analysis f existing Bx users signed up with yur cmpany dmain s address Review f templates and prcess t handle these users Technical cnsultatin (1 sessin) cvering: SSO verview and cnfiguratin training training n standard integratins cvering integratin with tw f the fllwing apps: Salesfrce, NetSuite, Jive, Ggle Apps, r API cnsultatin Shared helpdesk review (1 sessin) cvering: Prvide training resurces t ramp up Custmer s internal Helpdesk team Discussin n shared helpdesk access t virtual instructr-led classes 3 seats in Bx Admin Essentials Training 3 seats in Bx Helpdesk Essentials Training 10 seats in Bx User Essentials Training Adptin cnsultatin (1 sessin) cvering: Overview f cmmunicatins resurces and planning Overview f training resurces fr end users implementatin wrap-up (1 sessin) Cnclude implementatin package Discuss transitin t CSM-led adptin prgrams Full Start A Bx FullStart is a custm cnsulting package designed t supprt custmers deplying cmprehensive use cases. O2 aims t help yu implement Bx in arund six t twelve weeks. A Bx FullStart custmized scpe f engagement can include (but is nt limited t): Identificatin f prject scpe and activities cvering: Dcument yur prject bjectives Review, analyse and dcument yur use cases Dcument yur Bx cnfiguratin Design a tp level flder structure Persnalised training cvering: Bx Admin Essentials class, plus persnal 1:1 training fr yur admin users Bx End User Essentials training plus train-the-trainer supprt Cnstructing a scalable, shared help desk mdel Custmized training plans, guides, dcuments and vides Onsite and custm training as needed Other scpe cvering: One-n-ne review f yur chsen and intended use cases fr Bx One-n-ne meetings with Bx implementatin experts Telefónica UK Limited 2014 Page 5 f 6

6 Seasned setup supprt, accunt cnfiguratin and flder structure design Prject planning assistance with weekly prject team checkpints End-user adptin, change management and cmmunicatin assistance Practive health checks, new feature briefings and dcumentatin updates Technical cnfiguratin cvering: Cnsultatin n app integratins (e.g. Salesfrce, NetSuite, Bx Embed, Clud Cnnect) Up t 10TB f hard drive migratin nt Bx Single Sign-n (SSO) setup (requires SAML 2.0) Cnsultatin n integratin with enterprise tls such as SIEM, ediscvery, and systems management Onsite kickff wrkshp (recmmended) cvering: Meet with business champins and stakehlders Ensure prgress n implementatin t deplyment Finalize accunt cnfiguratins and recmmended flder taxnmy Launch adptin planning and enterprise messaging API & platfrm cnsulting cvering: Applicatin architecture & design Design supprt & review Weekly API status calls Ad hc API cnsultatin Review client test cases Typical key prject deliverables include cvering: Cnfiguratin design dcument Gvernance plan Prject plan Resurce plan Cpies f user and admin training guides API design dcument Telefónica UK Limited 2014 Page 6 f 6