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2 Message from the Managing Director From humble beginnings in Bunbury in 1980, Nexus Risk Services is now one of Western Australia s largest insurance brokers, with a major presence in our capital city, as well as a broad regional spread. During this time, Nexus has grown to a team of 50 high-quality staff members, who work together to create a culture that ensures a continuously high level of service. Our growth has also been enhanced by our willingness to embrace and offer valuable risk mitigation services, including IT infrastructure reviews, workplace health and safety audits, workers compensation and injury management programmes, insurance valuations, contractual reviews and complex claims management. In 2014, Nexus joined Austbrokers and, with their mantra National strength linked with individual commitment, we look forward to a successful and long-term partnership. Through AIMS, a joint venture between Austbrokers and the Insurance Brokers Network Australia (IBNA), Nexus accesses significantly enhanced products and services. These represent about $2bn in buying power and are supported by Australian underwriters. As a group, we cannot succeed without good people with purpose and dedication. We are fortunate indeed to have this mix in our branches and operational areas. We are genuinely excited about the future prospects of our group, and we welcome the opportunity to partner with your business. Mark Patterson nexus risk services your trusted partner

3 Industries With expertise in a diverse range of industries, Nexus Risk Services provides insurance and risk management strategies to clients who value quality advice and personal service. When dealing with insurance and risk, Nexus Risk Services is your trusted partner. Small & Medium Enterprise Nexus is a leading Western Australian small and medium business broker. Whether you are a retailer/wholesaler or a property owner, we can assist your business by providing risk management and insurance solutions specifically tailored to your businesses. Mining & Drilling Mining and Drilling risks are complex and require experience and knowledge to ensure the appropriate insurance program is designed for each business particular requirements. Nexus Risk Services has brokers with the technical understanding to provide your insurance solutions. Marine The brokers at Nexus are experienced in this highly diversified and specialised area, providing insurance and risk management solutions for marine hull, cargo and liability risks. Agriculture At Nexus we understand that every farm is different and that a tailored solution is required to cover the specific risks of the various farming disciplines. We review risk exposure and use a combination of risk management and insurance to provide the best insurance solutions. Construction Nexus provides advice and insurance solutions for every size of business, from the small suburban builder, to the major infrastructure contractor. Our brokers are skilled in the review of contracts and the utilisation of risk management and insurance strategies, providing leading edge coverage from project inception to project completion. Golf Clubs Nexus arranges insurance and provides risk management advice to private and public golf courses, both statewide and Manufacturing Nexus has the expertise to provide insurance and risk management solutions for local and global manufacturers, those manufacturing under licence, contract manufacturing and for importers that are deemed to be the manufacturer. Transport & Logistics Nexus has the expertise to partner with trucking companies and understand the intricacies of the transport industry. From single vehicle owners to large fleets, Nexus designs insurance programs and provides risk management solutions to protect your vehicles and their load. Fisheries From the charterer operator to the professional fisherman, Nexus provides the best advice to ensure your vessel, crew and passengers are adequately insured. Leisure & Hospitality At Nexus we are aware of the increased risk exposures that are experienced by the Leisure & Hospitality Industry. Increased operating costs are just one of many issues requiring risk management and insurance solutions. Nexus provides advice to protect your business now and into the future. Professional Services Businesses providing professional advice and/or services are being held to a higher standards than ever, whilst the accountability of Directors to meet expectations has never been greater. Nexus provides insurance and risk management solutions to protect your business against financial loss. nationally, and is endorsed by Golf Western Australia. 3

4 Specialty Services In addition to the service and advice provided by our insurance brokers and risk specialists, Nexus Risk Services offers the following specialty services as a point of difference. IT infrastructure reviews Our consultant will identify the risks your current IT infrastructure, compliance and risk mitigation practices pose to your business, and recommend improvements to minimise these risks. Workplace health & safety audits We engage independent consultants to conduct a free health and safety audit at your workplace premises and recommend an action plan based on key issues. Should you decide to implement a safety management system, we will negotiate a cost contribution with the workers compensation insurer. Workers compensation and injury management programmes Nexus Risk Services provides specialist workers compensation and injury management support including claims assessment and management, monitoring of insurance estimates and communication with insurers. We also provide injured employees wages entitlement advice and develop return to work programmes. Insurance valuations Underinsurance is a significant and frequent problem in Australia. We will arrange professional valuations of your buildings, contents, plant, machinery and other assets to ensure you are not over or underinsured. In the event of a loss, you will be covered for the full replacement value plus the cost of debris removal and any architect, engineer or council fees. Contractual reviews We retain a pre-eminent and prestigious legal firm, with relevant experience and specific understanding of contractual requirements. Our legal team will review the insurance provisions of your contractual indemnities and provide expert advice and solutions to protect you from onerous contractual arrangements. General Claims The claims management service provides assistance and advice on property and liability claims. The principal is an accountant and fellow of the Australian Institute of Chartered Loss Adjusters and has had many years experience in the Perth market. We engage their services in representing our clients interests in: Significant claims Complicated claims Business interruption claims Liability claims from third parties Financial services Our financial services division, Nexus Life, can assist you with business succession insurance; key person cover; life, trauma and disability insurance; income protection; superannuation; and estate planning. nexus risk services your trusted partner

5 Local Presence with Global Capabilities With offices in Perth, Bunbury, Albany, Geraldton and Katanning, plus access to Lloyd s wholesale markets and the capability to place insurance worldwide, Nexus is your local partner in a global marketplace. Having such a broad-reaching regional and metropolitan focus allows Nexus Risk Services to build and maintain strong local relationships, whilst drawing upon the broader collective strength of the Nexus Group. This strength has been reinforced by becoming an equity partner with Austbrokers, a top 250 ASX listed company that services more than 450,000 clients across 310 locations and represent in excess of $2.6 billion of insurance premiums. Nexus has access to nearly all Australian insurance markets and has the global reach to access the London and USA wholesale insurance markets, providing the best solution no matter the size or complexity of the risk. As your company expands internationally, Nexus has the experience and connections to arrange global insurance programs through our global broker network. At the same time we ensure that local policies, compliant with local statutory requirements, are in place in each required jurisdiction. Team Nexus Risk Services employs a specialist team of enthusiastic, highly-qualified insurance broking professionals. We have a shared focus of making the process of purchasing insurance products and risk management services efficient and effective in relation to time, cost and outcomes. Our knowledgeable brokers understand people and business, who work openly and honestly to find the best solutions for our clients. With a primary focus on client services, we have high expectations of our staff and consultants. We employ, train and nurture people who are eager to improve their knowledge and expertise within their chosen fields. This is evidenced by the long-term loyalty of our key staff. 5

6 Governance Nexus Board & Executive Team Mark Patterson, Managing Director and Responsible Manager, acquired Nexus in July Ronald Broadbent, Director, joined Nexus in July Ainji Russell, Company Secretary, Operations Manager and Responsible Manager, joined Nexus in August Michael Ellis, Broking Operations Manager, Complaints Officer and Responsible Manager, joined Nexus in September Australian Financial Services Licence (AFSL) Nexus (Aust) Pty Ltd trades as Nexus Risk Services ABN Nexus (Aust) Pty Ltd holds an AFSL number and is licensed under the Corporations Act to advise and deal in relation to general insurance products. Financial Ombudsman Service Australia (FOS) In addition to our internal dispute resolution process, Nexus subscribes to the FOS for dispute resolution services. National Insurance Brokers Association (NIBA) Nexus is a proud member of NIBA, the peak body of the insurance broking profession. We advocate the service standards of the Insurance Brokers Code of Practice, which aims to build professional competence and increase consumer confidence. Community At Nexus Risk Services, we invest in our community through a variety of channels, such as sponsorships and donations. Our partnerships aim to support projects that develop commercial and community synergy. We are proud of our relationships, a number of which have continued for over a decade. As a proud corporate sponsor, our employees are similarly enthusiastic about giving their time, with active involvement in raising funds for cancer research, junior sports and vulnerable members of our community.

7 Company history 1980 s In 1980, Patterson Wright & Associates was established in Bunbury. A change of ownership over the following years, including Mark Patterson s purchase in 1986, saw the company change its name to Patterson & Associates s In 1990, Patterson & Associates joined the National Insurance Brokers Association (NIBA). In 1994, Patterson & Associates became a member of the IBNA Group, a cluster of 70 broking firms throughout Australia providing many benefits, including unified negotiating strength. In 1995, Patterson & Associates merged with Southstate Insurance Services and became Patterson Pedler Insurance Brokers s In 2001, expanded its operations, opening offices in Albany and Perth, as well as Geraldton in In 2003, the company was renamed Nexus Risk Services. By 2005, Nexus Risk Services had combined managed premiums of over $20,000,000, serviced by five commercial brokers Onwards In 2010, Nexus Life was established, offering life and superannuation solutions to Nexus Risk Services clients. In 2012, NGI (Nexus Golf Insurance), a division of Nexus Risk Services, was established to service clients in the golf industry. In 2014, Nexus Risk Services managed premiums in excess of $60,000,000. AUB Group Ltd acquired 50% of Nexus Risk Services; a relationship forged with the individual commitment Nexus clients expect, backed with national strength. 7

8 E Perth Level 3, 31 Ventnor Avenue, West Perth WA 6005 PO Box 1806, West Perth WA 6872 T (08) F (08) bunbury 49 Spencer Street, Bunbury WA 6230 PO Box 251, Bunbury WA 6231 T (08) F (08) Albany Unit 3, 2 Barnesby Drive, Albany WA 6330 PO Box 1934, Albany WA 6331 T (08) F (08) Geraldton Level 2, 201 Foreshore Drive, Geraldton WA 6530 PO Box 56, Geraldton WA 6531 T (08) F (08) Katanning 51 Clive Street, Katanning WA 6317 PO Box 752, Katanning WA 6317 T (08) F (08) Nexus Risk Services AFS Licence Number An Austbrokers Member Designed & Produced by Bonser Design

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