SAP Road Map for Retail. Mark Ledbetter Global Vice President, Retail

Transcription

1 SAP Road Map for Retail Mark Ledbetter Global Vice President, Retail

2 Legal disclaimer The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP s willful misconduct or gross negligence. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forwardlooking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions. 2

3 SAP Retail Vision Improve people s lives well-being anywhere, anytime Raise living standards for all of society Delight customers and inspire associates Promote sustainable trade & trusted business practice Reduce waste & spillage 3

4 SAP Retail Mission To help retail and fashion companies transform their business with unified and simplified processes to create a personalized experience across channels, business models and customers 4

5 Are Retail Companies Prepared for Omni Commerce? Major Challenges for Retailers Provide Seamless Channel Experience 53% of total US sales will be online or web influenced by 2014 Personalize Interactions 75-90% businesses are doing little to nothing to keep customers coming back Execute the Supply Chain efficiently 2.7x impact of adoption of best-in-class supply chain practices on performance advantage Align Merchandising and Marketing 60% of shoppers finding Black Friday deals on Facebook Manage your Core Merchandising Business efficiently 48% reduction in share of operating profits on consumer goods from 1999 to

6 SAP Retail Solution Strategy Enable Retail Companies to Transform their Business Omni Commerce Management Seamless customer experience across channels Omni Commerce hybris POS GK Real-Time Insight and Personalization Get real-time global inventory visibility, understand customer preferences and personalize interactions Supply Chain Integrated business planning, efficient execution and business network collaboration Real-Time Insight and Personalization SAP CAR, SAP CEI Supply Chain Planning SAP F&R Supply Chain Execution SAP EWM / TM Business Network Collaboration Ariba Marketing and Merchandising Decision making based on customer and financial insight Marketing Planning SAP CRM Merchandise, Assortment, Promotion Planning SAP P4R, APR, PMR Merchandise Management Enables core merchandising and fashion processes in retail Core Merchandising SAP IS-Retail / FMS on HANA 6

7 Merchandise Management Rich retail and vertical fashion functionality powered by SAP HANA [Merchandise Management] IS-Retail on HANA enhances core retail processes with speed, operational reporting and real-time visibility. Fashion Management Solution brings fashion retail and wholesale functionality together on one common platform. New Fiori apps enable store managers and associates to manage merchandise and inventory in the stores on their mobile device. IS-Retail on HANA Fashion Management Solution on HANA Mobile In-Store MIM Powered by SAP HANA 7

8 Marketing and Merchandising Decision making based on Customer Insight [Merchandising and Marketing] Create comprehensive channel financial and merchandise plans from bottom-up, middle-out, or top-down. Define localized assortments and plan sales across channels based on customer buying behavior and predictive insight. Plan marketing budgets and events and manage Loyalty Programs. Plan innovative and profitable promotions based on demand insight and financial visibility. Planning for Retail (P4R) Assortment Planning (APR) Marketing, Campaign, Loyalty (CRM) Promotion Planning (PMR) Powered by SAP HANA 8

9 Supply Chain Speed & Efficiency in Planning, Logistics and Order Fulfillment [Supply Chain] Enable integrated business planning where financial and merchandise plans align with demand and supply plans. Align integrated Supply Chain Execution on one common execution platform. Connect the participants of the CP/Retail Business Network to improve supply chain collaboration on direct merchandise. Supply Chain Planning (F&R) Supply Chain Execution Hub (EWM,TM) Business Network Collaboration (Ariba) Powered by SAP HANA 9

10 Real-time Insight and Personalization Personalize each customer interaction [Insight and Personalization] Enable global real-time inventory and omni channel sales visibility down to store/channel and transaction level. Define customer target groups and recommend relevant products based on customer insight and predictive analysis. Collect, consolidate, and score customer data and interactions from internal and external channels to determine the best reaction. Make personalized and relevant product recommendations based on customer insight and predictive analysis. Customer Activity Repository (CAR) Audience Discovery and Targeting (ADT) Social Intelligence (SCI) Product Recommendation Intelligence (PRI) Powered by SAP HANA 10

11 Omni-Commerce Management Consistent experience across channels [Omni-Commerce Management] Consistent shopping experience and customer service across channels integrated with the SAP business suite. Consistent POS Management, store device control, scale management, and label poster printing in all retail outlets. Omni Commerce Platform (hybris) POS by GK Powered by SAP HANA 11

12 managed cloud SAP Retail High Level Architecture Simplified and Harmonized Solution Architecture for Retail Mobile First Experience public cloud Omni Commerce Insight and Personalization Planning Supply Chain Core Merchandising on premise SAP HANA Platform 12

13 SAP Retail Roadmap Status Upcoming New Ongoing Merchandising and Marketing Assortment Planning CAR 2.0 Social Contact Intelligence IS-Retail on HANA deliveries Demand Planning Promotion Planning Social Media Analytics IS-Retail on HANA deliveries New Fashion Solution F&R 5.2 on HANA CAR 1.0 Planning for Retail Audience Discovery & Targeting Contract2 Go partner solution Precision Marketing Supplier Lifecycle Management 1.0 SRM on HANA Ariba Business Network TM / EWM on HANA Loyalty Management / CRM Pricing Forecasting & Replenishment Store Solutions by GK Retail Associate & Manager mobile apps On-shelf availability WFM Point of Sale 2.3 Interaction Center / CRM hybris Commerce Suite Mobile Loyalty Sourcing, Buying and Supply Chain Supplier Lifecycle Mgmt. on HANA Fiori apps hybris integration WFM Localization Solution spans across retail areas Special Focus in 2014 Customer Experience Store Associate Enhancements 2014 SAP AG or an SAP affiliate company. All rights reserved. 13

14 SAP Retail Partner Landscape Simplified and Harmonized Solution Architecture for Retail Solution Extensions SAP Point of Sale by GK Software SAP Paybacks and Chargebacks by Vistex Payback Claims Management (manufacturers) Chargeback Claims Management (wholesale distributors) Manage Marketing Development Funds SAP Incentives Administration by Vistex Performance-Based Purchasing Rebates Performance-Based Sales Rebates Sales Commissions, Broker Fees, Royalty Payments, etc. Endorsed Business Solutions Strategic Condition Management by gicom Analytical purchase processes for simulation, forecast and net-netcalculation based on historical purchase and sales data Ad-hoc simulation and profit forecast for real-time strategic procurement decisions Negotiation Management by gicom Simulation and management of purchase prices and conditions during annual appraisal and negotiation Direct, automated and instant documentation of all agreements Contract2Go by gicom Mobile availability of all supplier information during contract negotiation Real-time simulation of any change or new condition Provides a pdf contract with all conditions via to the vendor 2014 SAP AG or an SAP affiliate company. All rights reserved. 14

15 Key links for more information SAP.COM Retail landing page Brochures and white papers Retail brochures and white papers Customer references Road maps Road maps on SAP Service Marketplace Release information SAP s release strategy Retail references Other SAP for Retail at BPX community SAP for Retail: wiki in SAP Community Network 15

16 Thank you Contact information: Mark Ledbetter Global Vice President Retail Industry Business Unit (404) SAP AG or an SAP affiliate company. All rights reserved.