1 TuxeraRecovery Help Contents 1. Introduction Overview System Requirements Main features Cases that can be recovered Recovery methods Scan modes Main Windows Installation instructions How to How to recover files How to change interface language How to select or mark several files How to view disk information License License Agreement Registration Contact Information... 20
2 1. Introduction 1.1 Overview Have you deleted a file by mistake? Have you unintentionally formatted your disk? Have you lost files by improperly disconnecting your drive? If you have answered Yes to even one of these questions, you need Tuxera Recovery! Tuxera Recovery is a data recovery software to recover files from both hard disks and removable media (SD, CF, MS, MMC, Flash Card, USB drive and other). It supports the following file systems: NTFS, NTFS5, FAT12, FAT16, FAT32 (Windows), EXT2, EXT3, EXT4 (Linux), HFS, HFS+ (Macintosh), UFS1, UFS2 (Solaris, FreeBSD, OpenBSD, NetBSD). Tuxera Recovery Features: Recovers files deleted without Recycle Bin, or when Recycle Bin has been emptied Recovers files removed by virus attack or power failure Utilizes a non-destructive, read-only file recovery approach Batch file recovery (recovers multiple files in one action) Recognizes localized names Standard "Windows Explorer" - style interface Scans all files and directories on selected hard drives Multilingual interface: English, Chinese, German, Spanish, Italian, French, Japanese, Korean, Portuguese, Russian
3 1.2 System Requirements In order to use Tuxera Recovery you have to meet the following requirements: Windows 7 64bit 32bit / Vista 64bit 32bit / bit 32bit / bit 32bit / XP 32bit Intel or compatible CPU 300 MHz 800x600 screen resolution with 256 colors (recommended: 1024x768 screen resolution with 16.7 million colors) 64 MB RAM (recommended: 128 MB RAM) Additional free space on disk, depending on the number of files to recover
4 1.3 Main features Types of media Hard disks All removable media: o Secure Digital Card (SD cards) o CompactFlash (CF cards) o Sony Memory Stick (MS cards) o Multimedia Card (MMC cards) o Flash Card/drive o USB drive/store device o xd Picture Card o Smart Media Card Digital cameras Mobile phones ipod Type of files Tuxera Recovery can easily recover any file created by Windows 2000/XP/2003/2008/Vista/Windows 7, Linux, Macintosh, Solaris, FreeBSD, OpenBSD, NetBSD. File systems supported NTFS, NTFS5, FAT12, FAT16, FAT32 (Windows), EXT2, EXT3, EXT4 (Linux), HFS, HFS+ (Macintosh), UFS1, UFS2 (Solaris, FreeBSD, OpenBSD, NetBSD). Interface Multilingual interface: English, Chinese, German, Spanish, Italian, French, Japanese, Korean, Portuguese, and Russian. Standard "Windows Explorer" - style interface Other features Tuxera Recovery can be run from a USB storage device
5 1.4 Cases that can be recovered Tuxera Recovery recover files Deleted without Recycle Bin (Shift+Del), or when Recycle Bin has been emptied Removed by virus attack or power failure Deleted by formatting drive Deleted by partitioning drive Deleted by fdisk Lost due to improper unplug of USB stick or hard drive Lost due to improper removal of SD card from camera
6 1.5 Recovery methods Tuxera Recovery uses a non-destructive, read-only file recovery approach It scans all files and directories on selected hard drives Batch file recovery (recovers multiple files in one action) It recognizes localized names You can search for deleted files on a disk by filename or mask RAW recovery scans based on 200 signatures
7 1.6 Scan modes Tuxera Recovery has three scan modes: Fast Scan Gives you quick access to deleted files. When scanning is analyzed only the region of MFT. Typically, if you have deleted one or two files and not copied any data to the partition the data resided on, you have a great chance of recovering the deleted files. Full Scan Recover files from a formatted volume. In this case, a complete scan of the disc. RAW Scan Allows you to scan severely corrupted partitions with damaged directory structures using a file signature search algorithm. RAW Scan will read all sectors on the disk sequentially looking for specific file header signatures.
8 1.7 Main Windows When you start Tuxera Recovery, you will se the following window:
9 Once you perform a scan, the results will be shown in the following window:
10 1.8 Installation instructions If you are reading this text, Tuxera Recovery is already installed. But if you need to re-install Tuxera Recovery for any reason, this will help you. Tuxera Recovery is distributed as an installation package (for example: tuxerarecovery.msi ). 1. Close all applications. 2. Double-click the file tuxerarecovery.msi. 3. The setup program will ask you to select options and where to install Tuxera Recovery. If you are not sure about a step, just accept the default option. 4. Once installed, you can start Tuxera Recovery from the Start Menu.
11 2. How to How to recover files Recovering a file implies: scan, select, and save. Scan implies searching for files in the disk, and the result will be a list of found files. Then you must Select the file you want to recover. Finally, Save completes the recovery process by saving a copy of the file in a safe location. Please follow these steps: 1. Double-click a logical disk to enumerate files on the disk Tuxera Recovery will show the disk's files.now you must choose in which disk are the files you want to recover.
12 2. Select search process In this step, you must select how exhaustive the scan will be. If you are not sure, choose Fast Scan.
13 3. Select files to recover You may select several files by pressing the Shift button and clicking the objects simultaneously. Tuxera Recovery can search for a particular file. Go to the Searching Files topic for details. Images can be previewed before recovery.
14 4. Click the Recover button Tuxera Recovery will recover the selected files to the specified folder. It is extremely recommened that you save the files in a different disk from the original files are located. 5. See recovered files Once the selected files have been recovered, a new dialog window will provide you a shortcut to view the files.
15 2.2 How to change interface language To change the interface language, select command from menu: View -> Language
16 2.3 How to select or mark several files You can search just specific types of files, which will make search take short. To select or mark a group of files you can use the Find window:
17 2.4 How to view disk information To view information about a drive, select the drive on the left panel. The information will appear on the right panel.
18 3. License 3.1 License Agreement Copyright (c) 2012 Tuxera Inc. All rights reserved. Tuxera Recovery License Agreement 1. Subject of the License Tuxera Inc. ("Licensor") provides the Licensee the Tuxera Recovery application s version ("Software") originally copyrighted by the Licensor. The software also includes components developed by third parties. Different licensing terms may apply for those portions. The Licensor retains all rights to the Software not expressly granted. No title, property rights or copyright in the Software or in any modifications to the Software shall pass to the Licensee under any circumstances. The Licensee must protect the Software like any other copyrighted material ensuring that anyone with access to the Software refrains from unauthorized reproduction, use or disclosure. 2. License Grant This Software is licensed on individual user basis. Subject to the Licensee s compliance with the terms and conditions of this License, the Licensor hereby grants to the Licensee a oneperson, non-transferable, non-assignable and non-exclusive license to install and use the Software in computers and other devices owned and exclusively used by the said person. The person has the right to make private copies of the Software. However, the use of private copies can be only extended to the person's immediate family members. 3. Product key The Software has a time limit. The Licensee can purchase a product key from the Licensor's online store and lift the time limit. Each product key is licensed for a specified number of users. The Licensee must keep the product key confidential and not to disclose it to any other than licensed users. 4. Termination This License is subject to termination by the Licensor at any time if the Licensee violates any of the terms of this License. Upon termination of this License for any reason, the Licensee shall immediately cease using the Software. 5. Liability To the full extent permitted by law, the Licensor excludes any and all liability in respect of loss or damage to the Licensee, its officers, agents and employees or any third party, which arise from the use of the Software or the inability to use the Software including when the Licensor or a third party has mentioned the possibility of such damages. This liability limitation includes personal and property damages as well as direct and consequential damages (including consequential financial loss or damage. To the full extent permitted by the law, the Licensor makes no warranties, express or implied, and excludes all warranties, statutory or otherwise, relating in any way to the Software or this License, including any implied warranty of merchantability, fitness for a particular purpose, or the infringement of third party rights 6. Governing law
19 This License is governed by the laws of Finland THIRD-PARTY LICENSES The Software contains components that were created by third parties and that are governed by third-party licenses, which are contained hereinafter (separated by lines consisting of underscores). Each of the third-party licenses applies only to portions of the Software. None of the third-party licenses applies to the Software as a whole, even when it uses terms such as product, program, or any other equivalent terms/phrases. The Software as a whole is governed by the Tuxera Recovery License Agreement (see above) CxImage : Copyright (c) , Davide Pizzolato. All Rights Reserved. XHtmlTree: Copyright (c) 2007 Hans Dietrich. All Rights Reserved. XHyperLink: Copyright (c) 2003 Hans Dietrich. All Rights Reserved. The XString Class: Copyright (c) 2003 Vijay Mathew Pandyalakal. All Rights Reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. The name of the developers may not be used to endorse or promote products derived from this software without specific prior written permission. 4. THIS SOFTWARE IS PROVIDED BY ITS DEVELOPERS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE DEVELOPERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Registration In the unregistered version you can only restore small files (less than 128 Kb). Only registered users get the following benefits: All functional limitations are disabled in the program Full technical support To buy a license and use the program, visit our official site ( where you can learn about all possible license purchase methods. Purchase Tuxera Recovery Online Now! For more questions, you can contact our technical support service at
20 4. Contact Information Support The purchase of a license gives you right to dedicated technical support from Tuxera staff. You can contact our technical support directly at this In order to help us to find a fast and accurate solution, please specify the following information in your message: The operating system version, including updates installed (e.g. Windows XP Professional Service Pack 2, or Windows Vista Home Edition) Release of Tuxera Recovery (see it in the "About" dialog box). Number of hard drives. Size and type of logical disks. The situation that generated the lost of files (most probably, the error can be reproduced by certain operations). Any other information that you consider relevant and might help us (screenshots, links, etc) Volume pricing If you are interested in purchasing a long number of licenses, please write us to:
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