Giving you the freedom to care

Transcription

1 Healthcare Solutions What s the real business of healthcare today? Giving you the freedom to care 1

2 What is the business of healthcare today? It s about taking care of people while taking care of the bottom line. 3

3 4 Xerox makes the business of healthcare more accessible, affordable and efficient. That s what we mean by the freedom to care..

4 Bringing innovative thinking to healthcare Health professionals can better access and organize patient data turn raw information into real intelligence gain insights and take action. 5

5 Three major innovation initiatives Putting patient records at the ready Transforming information into intelligence Turning professional insights into positive outcomes 6

6 We help provide the freedom to care to nearly every participant in the healthcare ecosystem. 7

7 Helping payers coordinate and accelerate claims processing, communications, document handling and other functions. So they can manage their business and boost efficiencies. 8

8 Our leadership, by the numbers The top 10 BCBS organizations work with us Xerox touches 2/3 of all U.S. insured patients 19 of the top 20 managed healthcare plans are clients 9

9 Helping hospitals and physicians manage the technology, process and data that enables quality care delivery. 10

10 Our leadership, by the numbers 1,500+ hospitals served Leading implementation partner for all major EHR app suites 25+ years experience serving Providers 11

11 Helping employers find greater efficiencies in their health plans, and fill their workplace with healthier, more-informed employees. 12

12 Our leadership, by the numbers 30 years of employee benefits expertise 200+ clients globally 6.6 million+ participants 13

13 Helping state governments enhance the health of their Medicaid programs so they can ensure the health of their citizens. 14

14 Our leadership, by the numbers 40 years of government health program experience Work with 31 states and Washington, D.C. 36 million people served $63 billion in provider and drug spends per year 570 million health program claims processed annually 15

15 What does the freedom to care mean to you? Does it mean 16

16 satisfying customers? We achieved 97% quality scores for a benefits provider s new Medicare Part D customer service program. Instituted new live-agent-only call centers Trained employees on program Handled 84% of call volume Reduced average speed to answer (ASA) to 30 seconds 17

17 saving costs (and a few trees)? We saved over $17 million for a health insurer by finding new efficiencies in member and provider communications. Redesigned documents Transitioned from paper to electronic 20% operational savings 25% postage savings 30% reduction in paper usage 18

18 accelerating claims? We reduced claims processing time by 75% for a leading health insurer. New claims processing facility IQ data-cleansing process 75-day ramp-up to 250,000 claims/week 50% annual savings 50% faster turnaround time 80% auto-adjudication 19

19 timely issue resolution? A new Help Desk solution supporting EPIC EHR speeds response time while reducing costs for a hospital. Improved call response time Reduced cost through shared resources and a lower-cost labor pool Enabled client to handle upcoming changes in the healthcare arena 20

20 boosting revenues? We helped set an all-time cash collection record for a hospital by instilling new process improvements. Assessed, repaired revenue cycle processes Implemented change management Improved financials and revenue cycle Enhanced patient safety Boosted MEDITECH system performance 21

21 decrease uninsured ER visits? Our Midas software helped reduce uninsured patient costs and risk for a leading health system. Reduced uninsured ER visits by 43% and inpatient admissions by 55.7% Improved care coordination, communication and patient throughput by alerting frontline staff 22

22 reconciling records? We eliminated double-handling, reconciliation and audits in a major auto maker s benefits records. Conducted complete compliance review Reviewed actuarial impact Fixed incomplete/tainted pension data and accrued benefits records Updated Total Benefits Outsourcing systems files directly 23

23 safeguarding seniors? We helped develop more-affordable retiree healthcare for a major union. Advised on a more cost-effective retiree healthcare delivery model Upon transition from corporate management, closed the gap between assets and liabilities 24

24 serving citizens? We netted an $87 million annual Medicaid savings so a state s citizens can get and stay well at lower cost. Delivered electronic health records Instituted other ehealth solutions Improved access to claims histories Identified gaps in care Reduced admin costs by $280,000/year 25

25 transforming data? We reduced Medicaid costs for both the state and its citizens by building an efficient Health Information Exchange. Electronic health record and clinical support tool Care management program Data exchange tools Enhanced coordination of care Made healthcare more affordable Improved health outcomes 26

26 brightening smiles? We helped educate 26,000 kids on dental care, so they avoid costly oral health problems. Provide dental screenings Identify problems early Give children take-home products 75 locations in six states and D.C. 27

27 How can Xerox help create better outcomes for your business? Here are just some of the ways 28

28 29 Reducing waste and inefficiency in every corner of the healthcare ecosystem.

29 30 Helping you reallocate your resources to improve performance and take better care of people.

30 31 Applying our expertise to re-engineer processes and our technology to speed solutions.

31 32 Transforming data and documents into knowledge and making it easier to share so people can make decisions that improve health and drive success.

32 33 By identifying ways to work more efficiently, Xerox transforms information into intelligence you can use to improve the business of health.

33 34 That s what we mean by the freedom to care.

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