A tailored Asset Management solution to best suit your needs

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1 ASSET MANAGEMENT A tailored Asset Management Data # 3 s Asset Management solution enables customers to manage, plan and optimise their investments in ICT hardware and software licenses. Customers can understand the licenses they have, the licenses they need, as well as ensuring they are correctly licensed and not over or under licensed. This solution will also help customers to understand the hardware assets they have so they can optimise and manage their hardware lifecycle. Providing an extensive range of services in Asset Management, Data # 3 understands that every customer has unique needs, which calls for a service that can be tailored to provide a best fit a service that recognises customers need a flexible, easily implemented solution. Manage allocation/re-allocation of software licenses Avoid unnecessary purchase of hardware and software Maintain standardised environments to minimise support overheads Software Compliance Audit Service Software Asset Management Review Service Software Asset Management Refresh Service Managed SAM Services Scheduled Software Audit Service Hardware Asset Baseline Service Why choose Data # 3? Data # 3 has been providing asset management solutions since 2004, and have been recognised by Microsoft with a Worldwide Partner of the Year Award for Software Asset Management. Avoid under licensing or over licensing Accurately plan and budget for hardware and software upgrades Ensure licensing compliance Manage allocation/re-allocation of hardware Solution_Asset Management

2 MAIL AND COLLABORATION A tailored Mail and Collaboration Data # 3 has a unique offering to customers on how to consume the Mail and Collaboration solutions, ranging from a on-premises solution through to the Trusted, Public or Hybrid Cloud solutions. Data # 3 can integrate across all the different cloud solutions, as well as between the technologies from our vendors Microsoft and CISCO. Mail and collaboration solutions from Data # 3 enable customers to efficiently communicate and collaborate using , instant messaging, voice, video and web conferencing. Solutions can be located on a customer s premises or consumed as a pay per use service from Data # 3 s Trusted Cloud or from the Public Cloud. The Data # 3 solutions use core technology from Microsoft and/or CISCO. Optimise ICT driven workforce productivity Enabling ICT driven transformation Mail Collaboration (voice, video, instant messaging, video conferencing, web conferencing) Message archiving Solution_Mail and Collaboration

3 IDENTITY, SECURITY AND PROTECTION A tailored Identity, Security and Protection solution to best suit your needs End-point Protection Content Protection Data # 3 has a proven track record in providing solutions with a focus on identity, security and protection in collaboration with our world leading partners Microsoft, Symantec and Websense. The Identity, Security and Protection solution offers customers with means to manage user identities, control access, monitor and manage security features, and provide protection against malware and viruses. User identities can be managed through their lifecycle; access to applications and network services can be secured; security events can be monitored and managed; end-points can be protected against malware, and viruses, and web traffic can be screened for inappropriate or malicious content. Manage ICT related risk Identity Management Security Monitoring and Management Edge Protection Solution_Identity, Security and Protection

4 ICT STRATEGIC PLANNING A tailored ICT Strategic Planning Data # 3 has over 34 years experience in the successful delivery of ICT solutions using best-ofbreed technologies from leading industry vendors. Our experience, together with strong industry connections ensures that we are in a unique position to provide reliable, trusted advice to customers on applying current and rapidly evolving ICT technologies and services to achieve their business objectives. ICT Strategic Planning enables customers to align their ICT programs with one or more business objectives to ensure that their ICT investment is clearly defined in terms of business outcomes. Data # 3 s ICT Strategic Planning solutions can develop an initial ICT strategic plan or can provide help in reviewing and also investigates and develops business cases for one or more ICT initiatives. Enable ICT driven transformation Optimise return on ICT investments Reduce costs Information Architecture ICT Strategy Plan Development ICT Strategy Review Business Case Development Solution_ICT Strategic Planning

5 MAINTENANCE SOLUTIONS A tailored Maintenance Essential Maintenance Service Why Choose Data # 3? Data # 3 has a dedicated and experienced team that specialises in tailoring maintenance contracts to support hardware and services from multiple vendors, spanning from the datacentre to the desktop. Data # 3 s 24/7 Service Desk in North Sydney provides a local gateway for multi-vendor support. Data # 3 Maintenance Solutions provides contracts for maintenance and support of infrastructure across multiple vendors from the datacentre to the desktop. Maintenance contracts can be developed that are optimally aligned to a customer s service level requirements. The solution can consist of service delivery from Data # 3 engineers, vendor support offerings and/or specialist sub-contractors. Contracts can be consolidated to improve value and simplify administration, as well as contract renewal dates being aligned and scheduled to meet customer business requirements. Improved management of maintenance costs Avoidance of unexpected contract renewals costs Maintenance contracts aligned to service levels. Simplified administration and lower costs through consolidation of maintenance contracts Notification of contract renewal dates Notification of equipment end of life dates Solution_Maintenance Solutions

6 OPERATIONS AND SUPPORT A tailored Operations and Support solution to best suit Managed Print Solutions Data # 3 provides a flexible, cost-effective, operations and support solution. This is all provided from our Australianbased support desk 24 hours a day/365 days a year. The Operations and Support solution enables customers to cost-effectively operate their ICT systems, networks, applications and services. A customer s systems, networks, applications and services can be monitored, managed and supported in order to meet their service level objectives. Operations and Support can be integrated effectively into a customer s own ICT operations, with services also offered remotely as well as onsite. Support services are easily adaptable and can be scaled to meet changing business needs. Optimise ICT service delivery and agility Reduce cost Datacentre Management Network Management Monitoring Services Application Support Solution_Operations and Support

7 NETWORK PLATFORMS A tailored Network Platform solution to best suit Network Platforms enable customers to create secure, reliable, responsive and robust networks that ensure a free flow of information. Network Platforms provide LAN, WAN and wireless connectivity between people, locations and systems both inside and outside an organisation. They deliver data, voice and video services on a network that is designed to be effectively monitored and managed in order to meet service levels, including WAN optimisation services to minimise costs and load balancing to improve service levels. Why Choose Data # 3? Data # 3 has dedicated practices for each of CISCO and Microsoft. We are a Cisco Gold Certified Partner, the highest level of certification an organisation can have with Cisco. There are only a handful of organisations in Australia with this proven level of expertise. We are also a Microsoft Gold Certified Partner and this achievement allows us to offer significant benefits to customers achieved through our ongoing demonstration of technical, sales and support expertise. In addition, Data # 3 has offices throughout Australia providing complete coverage for network deployments. Improve service delivery Improve productivity Manage risk Plan, Design, Deploy, Operate and Optimise: Network Platform Wireless Network Wan Optimisation (CISCO) Web Load Balancing (CISCO, Microsoft) Solution_Network Platforms

8 HARDWARE PRODUCT PLANNING AND PROCUREMENT A tailored Hardware Product Planning and Procurement Data # 3 s Hardware Product Planning and Procurement solution provides a complete supply chain for ICT hardware from product planning and selection through to product deployment and eventual disposal. Data # 3 s Hardware Product Planning and Procurement solution ensures that customers receive the appropriate hardware at the best price, deployed to the correct location on the approved date with the right configuration. Equipment can be forward ordered, pre-configured, quality assured, asset tagged and deployed to any site nationally. In addition, when the hardware reaches the conclusion of its lifecycle, all equipment can be securely disposed. The solution encompasses equipment ranging from PCs, laptops, tablets, network devices, printers, appliances, servers, blade chassis and racks. Status reports can be tailored to a customer s needs, ensuring they remain informed at all times throughout the process. Efficient procurement and timely supply of ICT hardware A single supply contact for hardware from multiple vendors. Quality assured pre-configuration of equipment Efficient national deployment of equipment Efficient and secure disposal of old equipment Hardware Product Planning and Procurement Product Deployment Services Product Disposal Services Integration Centre Services Why Choose Data # 3? Data # 3 is a stable supplier with a national capacity of modern integration centres in Brisbane, Melbourne and Sydney. Data # 3 has a proven track record for Product Planning and Procurement that has been built upon since Solution_Hardware Product Planning and Procurement

9 ENTERPRISE PRODUCTIVITY APPLICATIONS A tailored Enterprise Productivity Application solution to best suit your needs Enterprise Productivity Applications allows customers to create value from information, improve decision making and increase productivity by using applications for workflow, business intelligence and reporting, and record and content management These applications enable customers to: access analyse and visualise complex information from multiple sources using familiar Microsoft tools build, publish and manage enterprise content and records streamline and automate business processes Enterprise Productivity applications are custom built using the Microsoft SharePoint Platform. Create value from information assets Improve decision making Increase productivity Improve service delivery Business Intelligence and Reporting - Visual dashboards, analytics and reporting Enterprise Content Management - Physical and electronic document and record management solutions using core SharePoint as well as RecordPoint or Trim Business Workflow Automation - Core SharePoint and K2 Portals and Collaboration SharePoint based internet, intranet and extranet portals SQL Server Development - Development, MS Access migration, administration and upgrades Rapid for SharePoint Packaged SharePoint implementation and configuration Rapid for Education Packaged SharePoint tailored to schools Express Support for SharePoint Adhoc end user and technical support Express Health Check for SharePoint - Regular diagnostics and reports Data # 3 is a dedicated national practice with Microsoft Gold Partner Accreditation focussed on Enterprise Productivity Applications. Solution_Enterprise Productivity Applications

10 SOFTWARE LICENSING A tailored Software Licencing solution to best suit your needs Why Choose Data # 3? Data # 3 have a national team of dedicated licensing specialists, as well as an online licensing site that simplifies license ordering and administration for customers. Data # 3 Software Licensing Solutions help customers choose software product to meet their needs using the most cost effective licensing agreement. This is enabled by Data # 3 s expertise in the licensing agreements of vendors such as Microsoft, IBM, VMware, Citrix, Symantec, CA and Adobe. Data # 3 s Licensing Online capability simplifies the administration of software licenses by providing information on license agreements, pricing, online ordering and purchase history. Cost effective licensing of software Selection of the optimal licensing arrangement Simplified licensing administration using Data # 3 s Licensing Online Software Licensing See also Asset Management Solution Set Solution_Software Licensing

11 DATACENTRE INFRASTRUCTURE AND VIRTUALISATION A tailored Datacentre Infrastructure and Virtualisation Datacentre Infrastructure Private Cloud Infrastructure Essential Infrastructure as a Service Virtual Infrastructure Lifecycle Management Why Choose Data # 3? Data # 3 offers Datacentre Infrastructure and Virtualisation as a dedicated solution or as a service and has a proven track record in providing enterprise class Datacentre Infrastructure. Data # 3 s Datacentre expertise is recognised by our world-leading vendors through their certification programs, and through national and global partner awards. Enterprise class Datacentre Infrastructure from world-leading vendors that customers can own or access via the cloud in order to efficiently run their business applications and services. Datacentre Infrastructure provides a platform upon which organisations can efficiently and reliably operate their business applications and services. The Datacentre Infrastructure includes servers, storage and virtualisation. The solution uses technology from vendors such as HP, IBM, CISCO, VMware, Microsoft and Symantec. Data # 3 has the expertise to plan, design and deploy a tailored solution for customers to own or alternatively we can provide the Datacentre Infrastructure as a Cloud service using Data # 3 s Essential Infrastructure as a Service solution. Datacentre Infrastructure optimally aligned with business and technical requirements Solution_Datacentre Infrastructure and Virtualisation

12 WORKFORCE PRODUCTIVITY SERVICES A tailored Workforce Productivity Service Workforce Productivity Services Why Choose Data # 3? Data # 3 is unique in offering a service that brings together change management, software customisation, customised training, self-service content and support that is focussed on ensuring successful and valuable software deployments to the workforce. Workforce Productivity Services ensures that customers realise the value of their technology investments by enabling their workforce to effectively adopt and productively use software deployments. This safeguards against customer s work force not becoming victims of a project. The service tailors a package of software customisation, training, support and collateral that is aligned to end-users and support staff. The service focuses in particular on the deployments of Microsoft Windows, Office, Lync, Sharepoint and Office 365 and can be applied to new deployments. It can also be used to get more value out of existing investments in software deployments. Increase productivity Optimise return on investment Reduce risk of project failure Reduce Helpdesk support costs Increase user satisfaction Solution_Workforce Productivity Services

13 WORKFORCE RECRUITMENT AND HR SOLUTIONS A tailored Workforce Recruitment and HR Workforce Recruitment and HR Solutions provide permanent, temporary and contract ICT professionals, HR management expertise, and the tools to help customers assess and manage their talent pool. Data # 3 s Workforce Recruitment and HR Solutions provide permanent, temporary and contract ICT professionals with the appropriate skillsets which are aligned to a customer s requirements. Data # 3 also provides services to assist with HR management, including outplacement and recruitment. In addition Data # 3 can provide tools for Psychometric Testing and Talent Management that allow customers to effectively manage their prospective candidates. Permanent Recruitment Contract Recruitment HR Products - for Talent and Performance Planning and Psychometric Assessments HR Services - for Human Capital Management, outplacement and recruitment Why Choose Data # 3? Data # 3 s People Solutions team are an ICT recruitment company embedded within an ICT company. We understand the ICT skills and competencies that businesses require and can more easily identify the correct candidates due to in-house ICT expertise to help leverage and qualify critical skills. Data # 3 People Solutions attract the best candidates by offering them training and development using our online services, and our HR management services and tools are based on our own adoption of best practices. Increase productivity Optimise return on investment Reduce risk of project failure Reduce Helpdesk support costs Increase user satisfaction Solution_Workforce Recruitment and HR Solutions

14 SYSTEMS MANAGEMENT A tailored Systems Management Data # 3 has a proven track record in the successful design and deployment of System Management Solutions and has been recognised Microsoft as a global leader in Systems Management receiving the 2011 Microsoft Partner of the Year: Systems Management Finalist Award. Data # 3 s Strategic Consulting practice also has a specific focus on Service Management solutions. The Systems Management solution supports customers in efficiently meeting service level objectives by using tools to monitor and manage their systems and applications. The solution enables customers to measure and monitor service levels, track, maintain and update system configurations, manage problems and incidents and automate datacentre operations. Optimise ICT service delivery Reduce costs Manage ICT related risks Service Management Service Level and System Monitoring Datacentre Automation Solution_Systems Management

15 USER COMPUTING A tailored User Computing solution to best suit your needs User Computing offers customers easy and efficient access to applications and collaboration tools using PCs, laptops, tablets and smartphones. It includes the end-user device and its operating system together with the technologies and services to efficiently manage the device and deliver applications to the device. User Self Service Data # 3 s proven track record in successfully delivering large scale end-user computing project is supported by the long-standing relationships with many of the world s leading user computing hardware and software vendors, including: Microsoft Gold Partner Citrix Gold Partner VMware Premier Partner HP Premier Business Partner IBM Premier Solutions Partner CISCO Gold Partner Data # 3 has also been successful with the following awards: Microsoft Desktop Partner of the Year Award 2011 VMware Desktop Competency Partner of the Year Award, Asia Pacific Optimise ICT driven productivity Enable ICT driven transformation Optimise ICT service delivery and agility Optimise return on ICT investments and reduce costs User Computing Environment User Computing Management User Mobility Application Delivery Self Service Solution_User Computing

16 USER SUPPORT A tailored User Support solution to best suit The User Support solution allows customers to reduce costs and improve service delivery and coverage when providing end user support for ICT services. Multiple levels of support can be integrated effectively into a customer s own ICT operations, with services also offered remotely as well as on-site. Support services are easily adaptable and can be scaled to meet changing business needs. Support services can also be extended to include the supply, management and support of end point devices (desktop as a service). Optimise ICT service delivery and agility Reduce costs Essential Service Desk Essential Field Services Essential Desktop as a Service Data#3 provides a flexible, cost-effective, operations and support solution. This is all provided from our Australianbased support desk 24 hours a day/365 days a year. Solution_User Support

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