Delivering an Exceptional Intranet and Social Experience

Transcription

1 Delivering an Exceptional Intranet and Social Experience Leveraging the Base22 Employee Portal Blueprint: An informa*on architecture strategy, implementa*on model, and asset library for building great intranets.

2 2 Agenda and Speakers What is an excep*onal intranet? An employee portal blueprint Examples of excep*onal intranets Ways we improve the content author experience Invita*on to ask us ques*ons

3 Key takeaways 3 Informa:on architecture strategy is key Great intranets do exist. There are common challenges and common solu*ons to these problems Applying proven paeerns and principles will make a significant difference IBM delivers a set of powerful, open and flexible enablers IBM Web Content Manager + IBM WebSphere Portal + IBM Connec*ons

4 Design Principles 4 Understand the promise you re making and keep it Don t reinvent the wheel follow a proven blueprint Know where you re going create a shared vision ShiT the power to the business users and authors Engage and empower users with social tools and dashboards Know your users Employees Authors Communi*es Robots

5 What makes an intranet exceptional? When it s able to keep it s promises 5 Easy to use Comprehensive Fast Contextual Integrated Social Secure Consistent Personalized Portable Adaptable Implicit promise: To be provide a web interface to ALL the informa*on and services. Like it or not, this is how you are being judged.

6 Employee Portal Blueprint Governance & Business Processes Naviga:on, Site and Page Architecture User Interface Design & Usability Content Authoring, Collabora:on and Sharing Informa:on Architecture Strategy Classifica:on, Taxonomy & Metadata Architecture Information Architecture is the principles and patterns that define a system and keep it organized as it grows. User Profiles & Social Networking Search Personaliza:on, Security, and Customiza:on

7 Components of an Intranet 7 Content Structure News Video Web Applica*ons Portlets Blog Posts Comments Profiles Manuals Ar*cles Documents Reports Announcements Data Search Individual Sites Topic hubs Personalized Dashboards Portal

8 Understand how people use the web 8 Push Pull Discover Performance reviews start next month. I need everyone to know this. I need a copy of last months sales report and I need it now. Wow, I didn t know we had this template this will save me a lot of time. News posted to portal homepage Ads on relevant pages Campaign management Search Web directory and taxonomy Site naviga*on Personaliza*on and Contextual links Browsing Taxonomy tags and related links Share and Collaborate Increasingly the web is a cri*cal part of how people work together. Commen*ng, sharing, bookmarking, blogging etc.

9 The Common Intranet A collection of sites and link farms organized the way the business thinks. 9 Home HR Finance Employee Corner Ini*a*ves Tool and Resources IT References People

10 The exceptional intranet. Organized the way the user thinks. 10 Home personalized news and announcements Workspace collabora*on, dashboards, and role based tools and resources to do your job Life and Career benefits, training and career development and services the company provides you Personalized, Localized, and Secure Our Company a comprehensive directory that tells the brand story Comprehensive and Global

11 11 Content authors manage their own site. Tags pull it to homepage Personalization Component Content is tagged with Language, Region, District, Level, Status, and control tags like home page featured

12 12 Personalization makes this relevant to the user.

13 13 One portlet The Out-of-the-Box WCM Web Content Viewer Portlet This Portlet points to a WCM Page using a Blueprint Template Home This WCM page has Presenta*on templates control layout Personaliza*on Components control content Content Workflows vs. IT Deployments Note: Portal 8 has managed pages

14 Personalization 14 How do you make the page relevant to users from all over the world with different jobs, languages, and functions?

15 Workspace Role based tools and social dashboard 15 A fully embedded social experience in context You never leave the Workspace A Facebook- like experience for the millennials in your workforce IBM WCM + Base22 design assets + IBM Connec*ons

16 Integrating the social experience 16 Integrated Share Feature Facebook style wall for the millennials and others

17 Life & Career A Personalized Directory of Services 17

18 Our Company 18

19 Search 19 IBM WCM components for search delivery

20 CONTENT AUTHOR EXPERIENCE 1 happy author = 1000 happy users + happy robots

21 Content author experience matters 21 By pushing all this power to the business we have to face a new problem: they are not web designers or programmers IBM Web Content Manager offers the business a powerful and flexible tool to deliver excep:onal intranet experiences Solu:on = xwidget and Structured Story

22 xwidgets components 22 Carousel River of News

23 Base22 xwidget UI components 23 These are easy to configure xwidgets not portlets Use of these design assets are in the hands of the business xwidgets highlight the power and flexibility of IBM Web Content Manager coupled with thoughiul user design

24 24 Lots of widgets

25 Structured Story 25 Authors just type content separated by H2 Headers Then select how they want it displayed Footer

26 26 Same Content Display Format: As Typed Footer

27 27 Same Content Display Format: Twisties Footer

28 28 Same Content Display Format: Horizontal Tabs Footer

29 Structured story: Works like xwidgets but for single pieces of content 29 Display Format: Alpha List Introducing Google Graph API Footer

30 IBM Web Content Manager is ready for mobile 30

31 Final thoughts. 31 You have the tools - If you are on v6.1.5 or v7 of IBM portal / web content manager, you already have the plaiorm to deliver your own excep*onal intranet experience Get the full blueprint - If you are planning for an intranet refresh / upgrade please define or update your informa*on architecture strategy

32 Time to ask some questions