Food and Beverage Service (Hospitality and Catering)
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1 Health and Safety Legislation i-ask: Roles and Responsibilities in the Workplace i-ask: Health and Safety Legislation i-ask: COSHH symbols i-ask: Hazards, Chemicals and Substances i-check: Health and Safety Legislation i-check: Health and Safety Legislation i-check: COSHH Symbols i-test: Health and Safety Legislation 1 Legislation 1Gen1 Weights and Measures Licensing i-ask: Legislation i-ask: Measures i-ask: Correct Measures i-check: Legislation i-check: Legal Measures i-test: Weights and Measures i-ask: Licensing Laws i-ask: Gambling i-ask: Music and Entertainment Licences i-check: Licensing i-check: Licensing Laws i-test: Licensing Consumer and Data Protection i-ask: Data Protection Act (1988) i-ask: Consumer Protection i-ask: Consumer Protection Examples i-check: Consumer and Data Protection Principles i-check: Consumer and Data Protection Definitions i-test: Consumer and Data Protection Allergies i-ask: Food Safety i-ask: Animal Allergens i-ask: Plant Allergens i-check: Allergies i-check: Allergies i-test: Allergies 2 Health and Safety in the Workplace Uniform and personal hygiene i-ask: Reducing illness and infection i-ask: Clothing, footwear and headgear i-ask: Importance of Handwashing i-check: Handwashing procedure i-check: Uniform and Personal Hygiene i-test: Uniform and personal hygiene 1Gen1 Safety and Emergency Procedures i-ask: Types of emergency and emergency response i-ask: Fire Emergency i-ask: Emergency Signs and Posters i-check: Safety and Emergencies i-test: Safety and Emergencies
2 2 Health and Safety in the Workplace i-practice: Preparing for Serving a Drink i-ask: Manual Handling Legislation i-ask: Lifting and Carrying i-check: Manual Handling i-test: Manual Handling 1Gen1 i-practice: Lager i-ask: Hazards in the workplace I-Ask: Good working practices and risk assessment Reporting Risks and Hazards i-check: Risks and Hazards i-test: Risks and Hazards 3 Teamwork NOS1Gen4 Teamwork Introduction i-ask: Teamwork and Effective Communication i-ask: Principles of Teamwork and Team Organisation i-ask: Self Development i-check: Teamwork i-test: Teamwork Personal Hygiene and Food Safety i-ask: Food Safety i-ask: Potential Contaminants i-ask: Personal Hygiene and Food Safety i-ask: Food Safety Legislation i-check: Food Safety i-test: Food Hazards 4 Maintaining Food Safety for the Service Industry NOS2Gen3 Maintain Personal Hygiene i-ask: Hygiene Standards i-ask: Hygiene in a Food Service Setting i-check: Hand Washing i-check: Hygiene Protocol i-test: Maintain Personal Hygiene i-practice: Storing Food i-practice: Storing Food i-practice: Storing Food i-practice: Maintaining Personal Hygiene i-practice: Personal Hygiene i-practice: Personal Hygiene i-practice: Handwashing i-practice: Hand Washing 5 Serving Food at the Table 2FS2 Introduction to Customer Service i-ask: Elements of Good Customer Service i-ask: The process of good customer service i-check: Body language and good service i-check: Professional presentation i-test: Good customer service
3 5 Serving Food at the Table 2FS2 consumables for serving food at the table i-ask: Legislation in hospitality i-ask: Consumables in hospitality i-check: Legislation in hospitality i-check: Consumables in hospitality i-test: consumables in hospitality Customer Journey i-practice: Customer Journey i-practice: Customer Journey Serving Alcoholic and Soft Drinks i-ask: Glassware and Accompaniments i-ask: Customer Service and Product Knowledge i-ask: Perfect Pour i-check: Serving Alcoholic and Soft Drinks i-test: Serving Alcoholic and Soft Drinks Consumables i-ask: Weights and Measures i-ask: The Licensing Act (2003) i-ask: Serving Alcoholic and Soft Drinks: Legislation i-check: Legislation Related to Serving Alcoholic and Soft Drinks i-test: Consumables i-practice: Preparing for Serving a Drink i-practice: Preparing for Serving a Drink i-practice: Preparing for Serving a Drink 6 Serving Alcoholic and Soft Drinks NOS2BS2 i-practice: Lager i-practice: Cream Flow and Stout (Guinness) i-practice: Lager i-practice: Lager i-practice: Cream Flow and Stout (Guinness) i-practice: Cream Flow and Stout (Guinness) FAB6.1.6 i-practice: Cask Ale FAB6.1.6 i-practice: Cask Ale FAB6.1.6 i-practice: Cask Ale i-practice: Spirits (Optic) i-practice: Spirits (Optic) i-practice: Spirits (Optic) i-practice: Spirits (Measure Jigger) i-practice: Spirits (Measure Jigger) i-practice: Spirits (Measure Jigger) i-practice: Wine i-practice: Wine i-practice: Wine i-practice: Post Mix i-practice: Post Mix i-practice: Post Mix
4 6 Serving Alcoholic and Soft Drinks NOS2BS2 i-practice: Bottle i-practice: Can or Carton i-practice: Bottle i-practice: Bottle i-practice: Can or Carton i-practice: Can or Carton Introduction to Customer Service i-ask: Coffee Origins i-ask: The Coffee Machine and Grinder i-ask: The Coffee Machine and Grinder i-ask: Brewing, Steaming Milk and Assembling Coffee Drinks i-check: Coffee Origins i-check: Coffee Equipment and Drinks i-test: Assembling Drinks Customer Service, Consumables i-ask: Customer Service i-ask: Legislation i-ask: Consumables i-check: Customer Service & Legislation i-check: Consumables i-test: Customer Service, Consumables 7 Barista 2BS8 i-practice: Setting Up the Coffee Machine i-practice: Tea (Loose) i-practice: Setting Up the Coffee Machine i-practice: Setting Up the Coffee Machine i-practice: Tea (Loose) i-practice: Tea (Loose) i-practice: Latte i-practice: Latte i-practice: Latte i-practice: Cappuccino i-practice: Cappuccino i-practice: Cappuccino i-practice: Flat White i-practice: Flat White i-practice: Flat White i-practice: Espresso i-practice: Espresso i-practice: Espresso i-practice: Macchiato i-practice: Macchiato i-practice: Macchiato i-practice: Tea (Bag) i-practice: Tea (Bag) i-practice: Tea (Bag) i-practice: Hot Chocolate i-practice: Hot Chocolate i-practice: Hot Chocolate
5 7 Barista 2BS8 i-practice: Mocha i-practice: Americano i-practice: Mocha i-practice: Mocha i-practice: Americano i-practice: Americano i-practice: Frappe i-practice: Frappe i-practice: Frappe Cellar Management from Delivery to Dispensing i-ask: Cellar Conditions and Security i-ask: Cellar Management Equipment i-ask: Draught Dispense i-ask: Beer Line Cleaning i-check: Cellar Conditions and Security i-check: Draught Dispense i-test: Cellar Management Health and Safety for Cellar Management i-ask: Health and Safety for Cellar Management i-ask: Safe Stacking and Manual Handling i-ask: Cellar Maintenance i-check: Cellar Maintenance and Manual Handling i-check: Cellar Management i-test: Health and Safety for Cellar Management 8 Cellar Management 2BS6 2BS5 i-practice: Kegs Delivery to Dispensing Changing a Mixer - Introduction to Customer Service i-practice: Kegs: Delivery to Dispensing i-practice: Kegs: Delivery to Dispensing i-ask: How Post-Mix Drinks Work i-ask: Post-mix drinks and customer service i-check: Customer service and post-mix drinks i-test: Customer service and post-mix drinks Changing a Mixer - Consumables and legislation i-ask: Equipment and consumables i-ask: Health and safety when changing a mixer i-check: consumables i-check: Cleaning a dispensing unit i-test: consumables Changing a mixer i-practice: Changing a mixer i-practice: Changing a mixer i-practice: Cleaning the post-mix system i-practice: Cleaning the post-mix system Introduction to changing a keg i-ask: Common problems when changing a keg i-ask: Health and safety procedures when changing a keg i-check: Health and safety procedures when changing a keg i-check: Handling a major gas leak i-test: Introduction to changing a keg 54 Clarendon Road, Watford, Hertfordshire, WD17 1DU, United Kingdom
6 Changing a Keg - Legislation, equipment and consumables i-ask: Essential items for cellars i-ask: Changing a keg i-check: Changing a keg i-check: Essential items for cellars i-test: Legislation, equipment and consumables Changing a keg i-practice: Changing a keg i-practice: Changing a keg Introduction to Cask Ale i-ask: What is Cask Ale? i-ask: Common problems with cask ale i-check: What is cask ale? i-test: Introduction to cask ale 8 Cellar Management 2BS6 2BS5 Changing a Cask Real Ale - Legislation, equipment and consumables Changing a cask real ale i-ask: Essential items for cellars i-ask: Preparing to work in the cellar i-check: Essential items for cellars i-test: Legislation, equipment and consumables i-practice: Changing a cask real ale i-practice: Changing a cask real ale Introduction to changing a gas canister i-ask: Gas Canisters i-ask: The impact of serving a good quality drink i-check: Customer service and gas canisters i-check: About gas canisters i-test: Introduction to customer service consumables i-ask: Health and Safety with Gas Canisters i-ask: Equipment used when handling gas canisters i-ask: Health and safety practices i-check: Equipment used in cellars i-check: Health and safety when handling gas canisters i-test: consumables Changing a gas canister i-practice: Changing a gas canister i-practice: Changing a gas canister 9 Maintain and deal with customer payments NOS2Gen12 Taking Payments i-ask: Payment Types and Processing Payments i-ask: Preparing the Payment Point i-ask: Payment Consumables and Security Measures i-check: Preparing for Taking Payments and Payment Types i-check: Taking Payments i-test: Taking Payments
7 Preparing Payment Point i-practice: Preparing Payment Point i-practice: Preparing Payment Point 9 Maintain and deal with customer payments Taking Cash Payments i-practice: Taking Cash Payments i-practice: Taking Cash Payments NOS2Gen12 Taking Card Payments i-practice: Taking Card Payments i-practice: Taking Card Payments Taking Contactless Payments i-practice: Taking Contactless Payments i-practice: Taking Contactless Payments Introduction to Customer Service i-ask: Mise-en-place i-ask: Attention to detail i-check: Preparing the service areas i-test: Introduction to customer service 10 Preparing and clearing service areas NOS2FS1 2BS1 Consumables in Hospitality i-practice: Preparing the hospitality environment i-practice: Setting up the table top i-ask: Legislation in hospitality i-ask: Consumables in Hospitality i-check: Consumables in Hospitality i-check: Legislation in Hospitality i-test: Consumables in Hospitality i-practice: Preparing the hospitality environment i-practice: Preparing the hospitality environment i-practice: Setting up the table top i-practice: Setting up the table top i-practice: Back Bar i-practice: Back Bar i-practice: Back Bar i-practice: Maintaining Glassware i-practice: Maintaining Glassware i-practice: Maintaining Glassware i-practice: Changing an Optic i-practice: Changing an Optic i-practice: Changing an Optic
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