Job Description & Person Specification: Community Manager

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1 Job Description & Person Specification: Community Manager REPORTS TO: Clinical lead Day to day reporting to: Service Manager LOCATION: At services in Gloucestershire, Swindon and environs. JOB PURPOSE: To support the day to day operations of the company, working as a proactive and effective member of the management team and striving towards excellent quality of service. To ensure the administrative and care needs of service users and to support, monitor, mentor and guide the support team. Service users may include individuals with Mental Health, Learning Disabilities, complex physical health needs or behaviours which challenge the service. The Community Supervisor will perform both care and service management duties and care/support duties and be based primarily in the community with office working as necessary. Main Duties and Responsibilities 1. Undertake and contribute, as required in the multi- disciplinary assessment of service user needs and the subsequent planning of Service User s care. To monitor and review service user needs and risks as appropriate. 2. Work within the boundaries of company policies and procedures to ensure high quality, consistent care ensuring the health & welfare of service users and colleagues. Reinforcing and embedding care and compliance principles within the service. 3. Undertake initial assessments for new packages, preparing Care and Support Plans and risk assessments as necessary. 4. Maintain and build good working relationships with all professionals, including social workers, CPNs, district nurses, advocates etc. Liaise with professionals and attend reviews and meetings as required. 5. Assist in the management of support workers and senior staff in provision of care as above, ensuring a full team is available. 6. Ensure timely and effective maintenance of all records, from daily care logs to other service user specific documents / assessments / reports. 7. To facilitate the cascading of compliance, Health & Safety and best practice issues to relevant personnel and monitor, mentor, guide and support staff, undertaking supervisions and observations as necessary; ensuring all issues are effectively communicated with 360 degree feedback where necessary. 8. Undertake regular quality audits and spot checks and report on compliance issues as required to the Service Manager and Business and Compliance Manager. 1 of 5

2 9. Resolve day- to- day shift events in a positive and consistent way, communicating with the Service Planner and Service Manager. 10. Hold regular team meetings with community based staff. 11. Identify recruitment needs and participate with the interview process. 12. Ensure implementation of induction training to new staff, including mandatory training activities, if required, e.g. manual handling. 13. Performance management of staff to address issues through training, mentoring and objective setting. 14. Identify training needs of staff and report to Service Manager. 15. Attend and partake in training and other development activities. 16. Be available and flexible to cover shifts as required. 17. Be On Call as part of a monthly roster. Document out of hours activity and liaise with senior management for clinical advice. 18. Work from the office on days specified by the management team, to update records or assist with rostering via the Staff Plan roster system. 19. To work day and sleep- in shifts as allocated by the Service Manager via a rota and work at every other weekend 20. any other such duties as may be reasonably required from time- to- time to deliver excellent service. GENERAL: To act as an ambassador for Saracen Care Services representing the Company where necessary at events and meetings. To undertake on- going continued professional development. To uphold the values and ethos of the Company. Attend regular review meetings, annual appraisals, team meetings, training courses and follow- up refresher courses, as required. To participate in regular supervisions and annual appraisal meetings. Undertake other such duties as required by the Business & Compliance Manager, clinical lead and Company Directors. Maintain a professional and hygienic appearance. Equality and Diversity: To promote and, at all times, act in accordance with the Company s Equal Opportunities Policy. To ensure that the service provided respects the individual as an adult and equal citizen. Support people to express their individuality and uniqueness in all areas of life. 2 of 5

3 Confidentiality: Your attention is drawn to the confidential nature of this post. Disclosures of confidential information or disclosures of any data of a personal nature can result in prosecution for an offence under the Data Protection Act 1984 or an action for civil damages under the same Act in addition to any disciplinary action taken by Saracen Care, which might include dismissal. Health and Safety: Under the provisions contained in the Health & Safety at Work Act 1974, it is the duty of every employee: To take reasonable care of themselves and for others at work. To co- operated with the Company, as far as necessary, to enable them to carry out their legal duty. Not to intentionally or recklessly interfere with anything provided (including personal protective equipment) for health and safety reasons or welfare at work. To report any accident or untoward incident, to take appropriate remedial action as appropriate and to report fully to your Manager or Supervisor. Working Hours: Nominally 40 hours per week, subject to achievement of goals and objectives and the covering of vacant shifts. Flexibility will be required in line with the needs of the service and business. The on call facility will be expected to be over and above normal working hours. Salary: 20K - 26K depending on qualifications and experience, 30 days holiday (including bank holidays), reasonable mileage and expenses, bonus payments dependant on individual and company performance. On Call paid in addition. Qualifications and experience required for this role: See - Person Specification This role profile is not exhaustive; it is intended to give a general indication of the range of work undertaken and will vary in detail in the light of changing demands and priorities within the Service and business. Significant change in the range of work undertaken will be carried out in consultation with the post holder. Saracen Care is committed to providing quality services to our Service Users and we would ask that our employees have knowledge of CQC Guidance pertinent to their job role. Outcomes: 1, 2, 4, 6, 7, 8, 9, 10, 11, 12, 14, 16, 17, 21 3 of 5

4 Job Specification: Care Coordinator Category Essential criteria Desirable criteria Experience - application & Interview Fully computer literate Good report writing skills Excellent communicator Management qualification / recognised training / equivalent relevant experience Experience with individuals with mental health; learning disabilities and challenging behaviour in a domiciliary setting. Minimum 3 years experience in a managerial/supervisory role in the care sector Knowledge of the relevant statutory regulations e.g. the Health and Social Care Act and the Essential Standards of Quality and Care guidelines. Flexible to be able to respond to the needs of the service. Evidence of CPD in a service setting. Care planning Manual Handling: Train the trainer Risk Assessments Training Skills Evidence of involvement in service improvement/ development activities. Qualifications application Skills & Attributesapplication & interview Attitude & qualities QCF/ NVQ Level 3 in Management (or equivalent), or relevant area. Must be willing to work toward the relevant qualification in Management. Dedication and commitment to care Effective team player Excellent communication skills, written and verbal Good planning and organisational skills and time management Sound understanding of good care principles Ability to liaise, support and motivate a team effectively Other relevant qualifications in supervision, management and / or care. Trainer the Trainer in subjects relevant to the care sector. 4 of 5

5 interview & case studies Health and circumstances application & interview To be able to implement and maintain recording and reporting systems To be able to establish and maintain effective working relationships To monitor and review quality control systems and procedures To be able to report and feedback to office/management staff and other health/social care professionals To be able to prioritise and organise own workload effectively Physically and mentally fit for the purposes of the work required Presentable to Support Staff and Professionals Maintain good personal hygiene Flexible to work out of hours and weekends as necessary. 5 of 5

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