NEVADA COMMUNITY MANAGEMENT. The community choice for HOA management. m=manage=== SERV HOA COMMUNITY MANAGEMENT SERVICES CALL

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1 2014 NEVADA COMMUNITY MANAGEMENT The community choice for HOA management HOA COMMUNITY MANAGEMENT SERVICES CALL m=manage=== SERV

2 HOA Management Services 9440 West Sahara Avenue, Suite 237 Las Vegas, Nevada Phone Fax

3 About NCM Experience. Knowledge. Service. Welcome to Nevada Community Management. The community choice for association management. W ith a proven track record of successful association management, Nevada Community Management (NCM) wants to be your choice for HOA management services. Nevada Community Management is a Las Vegas based management company whose owners and managers are local and committed to the legacy of Las Vegas and its diverse communities. We understand the importance of a customized and personal approach to managing every community; our services are not "one size fits all". We listen to our clients, develop services to meet their needs, and partner with them to protect the community's value, culture, families, and assets. NCM is the Southern Nevada communities' choice for management services. For more than a decade, the NCM team has delivered unparalleled service to Southern Nevada homeowners. The longevity of client relationships serves as a testament to the strength of the team. Experienced managers build strong relationships with Board members and homeowners; they listen, understand the community's needs, and design a full-service management solution. The goal of every manager is to enhance community value, reduce community costs and create an exceptional lifestyle for homeowners living in many types of communities: single family, master planned, condominiums, townhomes, high-rises, and active adult communities. The NCM approach offers peace of mind for communities knowing that they belong to an HOA management company that does not settle with being average, but strives to be the best in the industry. Our experienced managers and administrative staff can help you meet your community association goals while reducing management cost and saving you time and money. NCM understands the challenges facing a board of directors to control cost, increase property values and reduce the time commitment of community volunteers. Nevada Community Management is the right choice for your community. 1

4 STRONG RELATIONSHIPS Often the key to providing a service is the partner you choose. NCM has developed strategic relationships with vendors and contractors who provide the community with necessary services: maintenance, landscaping, legal, collections, and insurance. Our managers will share those contacts with the Board while ensuring equity in the sealed bid and selection process. COMMUNITY KNOWLEDGE Each community has its unique identity, brand, homes, common features, and families. NCM ensures that its team possesses the knowledge specific to each community: CC&Rs, Reserve Study, Budget, assessments, homes, buildings, streets, signs, boundaries, legal, collections, vendors, disputes, and issues important to the Board. NRS 116 KNOWLEDGE The management team will be experts in the laws pertaining to HOA management. 24/7 ACCESSIBILITY Nevada Community Management provides Board members and homeowners with 24/7 access. Our managers are passionate about providing exceptional service and guarantee personal access. "Nevada Community Management has done a terrific job for our community. They have improved our customer service to our homeowners, kept the costs down of providing this service and are easy for our Board to work with. Keep it up!" President, Section Seven/The Lakes Community Association Nevada Community Management is a member of the Community Associations Institute (CAI) which is a national organization dedicated to community associations. CAI is the leader in providing education and resources to HOA s, their board members and the supporting management companies. NCM's experienced managers utilize and share the knowledge they receive through CAI education. NCM believes that management education is ultimately beneficial to our clients. The entire team is focused on achieving additional industry accreditations, learning more about technology and systems, and implementing process and service improvements. Managers provide a customized service plan for each association, including a robust Full Service Management program and a customizable assessment billing system that support the HOA's collections activities. We can tailor programs and service levels to meet the unique needs of any association. Whether your community has a playground, a dog park, tennis courts, fitness centers, private streets, pools, and club house, NCM has a solution for you. 2

5 Services Our services include Full service HOA management CAM certified supervision Routine on-site inspections Violation notices Board meeting preparation Board meeting participation Assessment collections Financial & accounting services Property management services Newsletters and communication Websites and technology Nevada Community Management offers experience. NCM s executive team has served community associations in Southern Nevada for more than 30 years, and its seasoned managers have managed large communities, including master and subassociations, as well as mid-size and smaller communities. The current portfolio of single family and condominium communities includes many HOA s that require a unique delivery of services approach. NCM provides value and offers a comprehensive package of management services to its clients. HOA Board Meetings Prepare board packages Attend executive session as needed Scribe Board minutes and maintain files Send meeting notices Distribute: agendas, notices, ballots, etc. Attend hearing with homeowners Provide administrative support Run the annual board meeting Administrative Support Maintain files Process mail and respond to correspondence Prepare and distribute community newsletters Update and maintain databases Provide all required documentation Create and mail violation letters Customer Service Support Serve as primary contact for the Board Respond to all correspondence Answer phones Respond promptly to all Board requests NCM also provides a full suite of financial services, including billing and collections. NCM will prepare financial statements on a monthly or quarterly basis per contract on an accrual basis, including general ledger, income statement, and balance sheet. Financial services also include a detailed budget versus actual for income and expenses, all bank statements and reconciliations, cash disbursement journals, balances by homeowners, and collection reports. 3

6 Value Nevada Community Management offers value. NCM makes the transition into our company as smooth as possible, and provides value from the beginning of the relationship. The value begins with assigning the right manager. Each community and its needs are analyzed carefully prior to any management and staff assignment. Our goal is to select the best manager and team for each HOA. We provide full service on-site, portfolio and a la Carte management to HOAs and allow the associations to define their specific management needs. Every community has unique requirements and priorities, which is why our management services are tailored to meet the objectives and exceed the expectations of each community we manage. NCM s continued investment in business technology enables the staff to work effectively and efficiently. The operational software is designed specifically for homeowner association management, necessary access, security and transparency. NCM provides a customized service plan for each association, including a robust Full Service Management program. Whether your community has a playground, a dog park, tennis courts, fitness centers, private streets, pools, and club house, NCM has a solution for you. Quality, innovation and service set NCM apart. NCM is committed to quality and continual improvement. The organization solicits feedback and incorporates change into processes, knowledge bases and operations regularly. Quality, innovation and service set NCM apart. Every community benefits from this dedicated approach. Every community benefits from the NCM advantage: manager knowledge and experience, a broad network of key vendors, and state of the art technology. NCM remains personal and accessible. You will always reach a live person when calling the office. You can be confident that your management company understands its obligations to your community. Our goal is to provide value through the management team, the advanced technology and our flexible approach to the HOA and its homeowners. 4

7 Experienced Managers Managers The Nevada Community management team offers unparalleled service, attention and personal commitment to every community, Board and resident. NCM has a management team of highly experienced community managers, accountants, and customer service professionals who ensure that NCM clients receive the highest quality management services. NCM keeps its team current and skilled in current by offering continuing education programs and membership in professional organizations such as the Community Associations Institute and the Homebuilders Association. Debi Pike is the President and Owner of Nevada Community Management. She has served for more than a decade in the community management industry. She cofounded and grew a successful community management company before launching her own venture - Nevada Community Management. Debi brings a refreshing service approach to all of her clients, making it a personal priority to be available to every Board member. With more than a decade of experience, Debi oversees a professional management team, a dedicated operation, unparalleled service representatives, and a variety of SFR and condominium communities. Debi excels at Board and Developer relations and is skilled in planning, managing and transitioning communities. Debi graduated from Cal Poly, Pomona with a degree in Education and has leveraged that degree in the training and development of her teams, and in the education of her Board members and residents. Jerry Kurelic, Super-CM, has more than 30 years of experience with community management. Jerry oversees the community managers ensuring that the high standards of Nevada Community Management are always maintained. His career began as one of the original members of CAMCO, where he led and developed the organization and its communities. He brings a personal approach to every situation and is always available to his Board members and communities. NCM believes in responsible hiring and staffing. The team is highly trained, experienced and responsive. The team includes: More than 50 years of management experience, CAI membership, Professionals with recognized industry certifications, In-house support staff, Insurance expertise, Construction experience, HR and Employee Relations expertise, Technology, Communication and marketing. 5