Campus One and The Services Defined University

Transcription

1 Campus One and The s Defined University What does IT do when it doesn t run IT anymore? Gerry Carroll Marketing Director gerry.carroll@uk.logicalis.com

2 Closing the digital divide HE consumer experience vs. IT agility The New Expectation of IT Experience I can get everything from the AppStore I am Social! Surely Cloud Solves Everything! Students know more about Technology than IT do!!!! Everything, anytime, anyplace on anything! Life is mobile IT is not! Why is IT so complex? Managing Levels Data Security Infrastructure Legacy Application Transformation CAPEX or OPEX? Automation Network Capacity Cloud Consumption Network Availability Device Diversity Skills Shortages Data Management Technology The New Complexity of IT

3 HE CIO s now have to change the mission brief as their customers change too The HE campus is the ultimate melting pot of age, culture, and digital propensity You operate in both an IT Utopian and Dystopian Reality You have consumers that everything digital And consumers that everything digital Logicalis UK Realtime Generation 2013

4 The institute & consumer thinks services not technology The Technology Defined University The Defined University Internal IT Everything as a CAPEX OPEX Technology Specification Selection Data Centre Expansion Cloud Consumption Securing the Edge Pervasive Mobility Managing Storage Growth Big Data Analytics Unified Communications Collaborative Workforce IT Supply Institutional Demand

5 IT have to manage yesterday, today and tomorrow IT s new role is to ensure their customers can realise the business impact of ICT and maintain a balanced approach to how they own, operate and fund the infrastructure and IT services the business needs. Proven Virtualisation Video Conferencing IP Telephony & UC Integrated Networks Remote Working Business Intelligence Present Private Cloud IT Automation Social Collaboration Pervasive Mobility BYOD Business Analytics Emerging Consumption Self XaaS Hybrid Clouds SDN Hybrid Ownership and Operational Models

6 So the first question is Who wants to be a CIO in HE in 2013? So second question is How does IT create sustainable long-term experiences? Sustainable financially? Sustainable operationally? Sustainable technologically?

7 The IT Supply Chain is Changing who manages that change? The risk to IT is that IT will be circumvented! IT s Software as a Cloud s Line of Business Apps Video Collaboration Test Dev Capacity Faculty, Student & Administration need IT Function Information Analytics VC Rooms Compute & Storage Capacity Fixed Networking Security ERP Consumerisation Mobile Working CRM Contact Centre BYO-IT BYOD Social Collaboration The risk to the University is that IT will be circumvented!

8 CIO s are building strategies to create time for transition Use the Cloud 12% Logicalis Optimal s to Drive IT and Instituional Operate Transformation internal IT more effectively 45% Partner Enabled Consumption based Internal Transformation Consolidate Transformation Transformation Partners 21% s to drive agility s to drive agility s to drive agility through maturity models for through partnership with a through the use of Cloud IT infrastructure and best in class services partner XaaS s operational processes Use More Managed s 22% *Logicalis CIO Survey of 180 Organisations Europe, Latin America, USA and Asia

9 Creating Campus One It s not just the technology that needs to change Application - Meritocracy Bring Your Own Application Device - Diversity Self Provisioning Authentication - Enabling Identity s Layers Access - Ubiquitous Defined Networks Capacity - Right Supplier Not Right Sized Infrastructure and Automation

10 The need for IT as experts hasn t changed they just need to be experts in different things IT Maturity Defined University Proven Present Emerging IT services / Application Desktop services Application catalogue Application interfaces portfolio interfaces Proven Present Emerging Infrastructure Integrate Components / Component services Integrate Converged Systems Automation and Self Proven Present Emerging Operations Run Infrastructure Operate Platforms Integration and Management SOA Governance Proven Present Emerging Cloud SaaS Private Cloud Cloud as an Option Cloud Integration

11 The transformation from IT to Provider IT Defines User Experience Customers Own Asset Build & Deploy Customer Assumes Operational Risk Converged Infrastructure Wired, Wireless, Mobile Internal Transformation Data Centre Virtualisation Virtual Access Layer Maintenance Automation Defined Networks Managed Infrastructure Self Managed Security IT Management Managed Hosting Mobility s SaaS XaaS Defined University Enterprise s Management Self Consumption Transformation Provider Owns Asset = IT Transformational Activities = s Partner/Provider Transformational s Providers Assumes Operational Risk As a Provider & Market Defines User Experience

12 Somebody has to be at the centre of this transformation it has to be IT (the new IESP) IT Management Automation Fixed Networks Specification Managed Mobility Management Sourcing Private Cloud s Defined Enterprise Desktop Management Governance Brokering Platform Consumption Integration Hosted Desktop s Platform Consumption Workspace Collaboration Voice s = Internal IT Led Transformation = s Partner led Transformation

13 The difference between ISP and IESP Simply a Factor of xscale IT Maturity Provider Consumption based Transformation Focus on delivering a 360 user experience IT Experience Management Move from managing technology to offering a service portfolio Be confident to look externally-first for solutions and services providers for majority of their businesses IT needs Partner s Transformation Transition staff from being experts in technology management to exponents of service delivery Focus on KPI s that demonstrate delivery of business agility and improved user experiences Internal IT Transformation Adopt best practice Management processes you can only transform IT to an IESP when you transform to a service based organisation Think about the right layers of architecture for your organisational needs not individual technology choices

14 Optimal Defined Enterprise Maturity Framework Agile Data Centre Workspace Transformation / Student Experience Data & Information Management - Insight BA & IM

15 Campus One - Data Centre Maturity Model

16 Campus One Framework

17 A service-led transformational engagement Optimal s Category Optimal s Value Internal Transformation Product and Solutions s Skills and resources to accelerate and de-risk the adoption of new IT & Business architectures and operational processes. Partner Led Transformation Life Cycle s Assure the availability, performance and operational integrity of core platforms, networks, systems and applications. Managed s Enhance internal service delivery; capacity, capability and maturity with trusted partnership IT service out-tasking. Consumption Transformation Provisioned s Consumption of infrastructure and business productivity services from Logicalis cloud platforms and from Logicalis services partner eco-system partners.

18 The outcome - the SDE transforms business choice and experience, whilst maintaining business control IT acts as the conduit for all IT services Line of Business Need Integration Brokering Sourcing Management Specification Governance Line of Business Apps Information Analytics VC Rooms Mobile Working Video Collaboration Compute & Storage Capacity Fixed Networking Test Dev Capacity Security ERP Contact Centre CRM Internal Enterprise Provider (IESP) BYOD Social Collaboration The business gains agility, reduces cost, and manages risk.

19 In Summary When a desired outcome changes the mission to meet that outcome have to change also We know that the businesses requirements are changing We know that the business expects more We know that the business expects better Logicalis genuinely believes that IT can meet these changes head on But, IT has to change its mission brief Information Technology to Internal Enterprise Provider Guardians of Technology to Bastions of IT IT is not Dead it s changing what it does to Thrive

20 Questions Gerry Carroll Marketing Director