Guidelines for Use. RDNS' clients originate from 145 countries and speak 74 languages.

Transcription

1 Guidelines for Use RDNS is committed to the Multicultural Victoria Act 2004, which informs RDNS' policies to ensure people from culturally and linguistically diverse (CALD) backgrounds can enjoy access to RDNS' services equally, and are treated with respect and sensitivity. RDNS' clients originate from 145 countries and speak 74 languages. Each of RDNS' nursing centres provides services to local CALD communities, which vary markedly from centre to centre. Some centres may have large population groups from single ethnic backgrounds; others may have several groups of varying ethnicity. RDNS recognises that effective communication is essential to the delivery of high quality services and communicates with people who speak little or no with the use of accredited interpreters (on-site and telephone), the provision of translated materials, and wherever possible employing staff who can provide services to clients in a language other than. In addition, RDNS makes available this information sheet which comprises common words and phrases that might be used when a client from a non- speaking background is experiencing an episode of care from RDNS. Whilst this document was originally developed for use by RDNS staff, it may of use to you or people you know and as a result is freely available for download and use. This document includes information on the following: Introduction to the language Topic 1: Greetings Topic 2: Making / changing appointments Topic 3: Medical problems Topic 4: farewell RDNS remains committed to providing the best possible care to all of our clients. RDNS January 2007 Page 1 of 6

2 Introduction to Chinese Written and Chinese Spoken - Standard Mandarin MANDARIN The written form of the Chinese language is based on characters of square shape (such as ), not an alphabet. Chinese characters do not represent sounds. A Chinese character can be pronounced in many different ways in different Chinese dialects. Pronunciations of different Chinese dialects are so varied that Chinese people speaking different dialects often cannot communicate amongst themselves orally. Mandarin, being different from many Chinese dialects and spoken by more and more Australian Chinese nowadays, is the official language in the mainland of China and Taiwan. The Chinese language is a tonal language. One pronunciation usually has four tones to represent different characters, and different meanings, in Mandarin. Tones are slightly different stresses of pronouncing characters. However, it seems to be no simple way to correctly indicate tones of characters in a sentence. Please be informed the following issues in using the workplace words and phrases: In : we say Mr. Wang and Mrs. Wang. But we should say in a different word order in Mandarin, such as (Wang Mr. ) and (Wang Mrs.). RDNS January 2007 Page 2 of 6

3 Topic 1: GREETINGS Chinese Closest Pronunciation in Hello Nee how Good morning Jao sarng how Good afternoon Sia woo how Good evening / night / Wahn sarng how / wahn arn What is your name? Nee jiow sum mor ming ji? I am a nurse War si hoo si My name is War de ming ji si Mr / Mrs... /... sien serng / tai tai I am happy to see you again Hern gao sing yo jen dow Nee la No Yes Good Do you understand me? I understand I don t understand you Do you need an interpreter? I need an interpreter Boow si si how Nee ting de dong war sore de hwa ma? War ting de dong War ting boow dong nee sore de hwa Nee shu yao chuang yi yuan ma? War shu yao chuan yi yuan RDNS January 2007 Page 3 of 6

4 Topic 2: MAKING / CHANGING APPOINTMENTS Chinese Closest Pronunciation in What day can I visit you? At what time? Monday Tuesday Wednesday Thursday Friday Saturday Sunday Morning Noon Afternoon Evening / Night I need to Make a phone call War ker yee jiy sing chee jee lye taun farng nee? Sum mo si jen lye how? Sing chee yee Sing chee er Sing chee san Sing chee si Sing chee woo Sing chee liuw Sing chee rr Sarng woo Jong woo Sia woo Wahn sang War shu yao Da ge dien hwa Speak Da dien hwa gey to your doctor to your family to your son to your daughter to your husband to your wife to your brother to your sister I need to change our visit time Nee de yee serng Nee de jia reng Nee de er ji Nee de hoo er Nee de sien serng Nee de tai tai Nee de siong dee Nee de jer may War yao gai ben war men taun farng de si jen RDNS January 2007 Page 4 of 6

5 Topic 3: MEDICAL PROBLEMS Chinese Closest Pronunciation in How are you? Where does it hurt? The chemist will bring your tablets this afternoon / tomorrow Show me the medications that you are taking I want you to take your medicine Can you get yourself some water? I need to Check your blood pressure Take your pulse Change your dressing Ambulance Doctor Medicine Are you constipated? Do you have diabetes? Nee how ma? Jiuw de nar lee teng? / Jin ten sia woo / ming ten yao jee si hway gey Nee die yao lye Rang war karn yee karn Nee chi de yao Nee day chi yao ah Nee neng ji jee nar sway ma? War yao Jen char nee de shu yar Jen char nee de my boow Hwan yao Jiw hoo cher Yee serng Yao woo Nee yo ben bi ma? Nee yo tarng niow bing ma? RDNS January 2007 Page 5 of 6

6 Topic 4: FAREWELL Chinese Closest Pronunciation in You can ring me on.... Nee ker yee da dien hwa gey war, dien hwa how ma si Thank you Siare siare I m pleased to have met you Jen dow nee jern gao sing You are welcome Boow ker chee Good - bye Tsai jen Keep well Bao jong Take care / All the best / Good luck / / Bao jong / joo nee yee chair dough how / joo nee how yoon RDNS September 2005 Page 6 of 6