Crisis Management/ Response Evacuation /Shelter In-Place Evaluation Guide. Standard Measurement Questions for the Evaluation of Locations:

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1 Crisis Management/ Response Evacuation /Shelter In-Place Evaluation Guide Purpose of the Evaluation Instrument: The evaluation instrument is used to identify the strengths and weaknesses of a school s emergency response operation. The results will allow for continuous improvement of emergency plans and the response of staff, teachers and students. This guide is designed to assist the evaluator in objectively observing the crisis management and response process being conducted by a school or department. The standard measurement questions will allow them to provide appropriate feedback in all the evaluated locations. Standard Measurement Questions for the Evaluation of Locations: Evaluation Locations: Call: Did the caller appropriately access the 911 call? What was the emotional state of the caller? Was the caller able to calmly describe the incident and the type of assistance needed? 2. Call for Crisis Management Team: How did the crisis response team respond? How many responded? If all did not respond how where the duties and responsibilities of the absent members handled? Did the team know their specific tasks? How did the team members perform their tasks? Was the assigned role of each team member effectively initiated and completed? 1

2 3. Call to Central Office: Was a call made to the central office? Was there appropriate information given to Central Office so that they could respond appropriately? What was the demeanor of the caller? 4. Shelter in Place (Situation In side): Were all the staff and students safely sheltered? What method was used for the accountability of students and staff? Were all the doors and windows properly secured? Did the staff follow the Emergency Card Procedure correctly? What was the method of communication? 5. Shelter in Place (Situation Outside): Were all the staff and students safely sheltered? What method was used for the accountability of students and staff? Was the shelter site away from other immediate dangers? Was the communication for the outside sheltering effective for appropriate response? 6. Lockdown Procedures: Did the teachers follow their required procedures? How were students 2

3 accounted for? Was the Emergency Card System effectively used during the event? Was the lockdown command communicated effectively? Where all doors secured as required. Where the hallways, restrooms and other opened common areas inspected and cleared of students in timely manner? How long did it take to execute the lockdown? 7. Evacuation Procedures: What method was used to communicate the evacuation? Was there adequate supervision by teachers and staff to carry out the evacuation? How did the students conduct themselves during the evacuation? Did the staff conduct themselves in manner that displayed their understanding of the evacuation procedures? Were the disabled students and staff safely and effectively evacuated during the event? Were the students and staff effectively accounted for after reaching the evacuation site? Were the restrooms inspected and cleared of students? How long did it take to complete evacuate the building? 8. Reverse Evacuation Procedures: What method was used to communicate the evacuation? Was there adequate supervision by teachers and staff to carry out the evacuation? How did the students conduct themselves during the evacuation? Did the staff conduct themselves in manner that displayed their understanding of the evacuation procedures? Were the disabled students and staff safely and effectively evacuated during the event? Were doors adequately opened to allow for fast access into the building? What prior procedures were in place to ensure fast access during a reverse evacuation? Were the students and staff effectively accounted for after returning to the building? How long did it take to complete the reverse evacuation? Were the students and staff place in protective areas of the building? 3

4 9. Effective Communication: Did you observe appropriate and adequate response to directives that were given during the event? Was the communication clear and precise so that the students and staff could understand? What method(s) of communication were used? How well did the teachers communicate with their students? How well did the response team support the communication process? 10. Established Command Post: Was the command post in a good location for a successful operation? Was the command post adequately supplied to meet the emergency needs? Who was manning the command post? How effective was the operation from the command post? 11. Utilized Secondary Command Post: Was there a need for a secondary command post? Where was the secondary command post located? Who was housed in the secondary command post? How effective was the operation from the secondary command post? 12. Effective Contact with Responding Emergency Agency: Name the responding agencies that were present? What kind of cooperation was exhibited during the operation from the school staff and the responding 4

5 agencies? Was there school staff available to meet the key responding agency when it arrived? Where there clear communication exchanges during the event between the school and the responding agency? 13. Effective Communication with Media: Was there a specific staff person designated to meet and work with the media? Was there a specific place designated for the media? Was there periodic communication with the media during the event? How effective was the communication with the media? Did central office play a part in the media communication? 14. Site Location for Media: Was the site assigned to the media effective? Were there media people operating outside the assigned areas. How did the staff representatives respond to media that operated out side the assigned areas? 15. Effective Student/Staff Accountability: What method was used to account for students and staff? How effective was the accountability process? 5

6 16. Identified Evacuation Locations: Were the identified evacuation site(s) adequate? Were the staff and student familiar with the evacuation areas? 17. Secured Entrances/Exits: Were the key entrances and exits properly secured? Were there any obstructions or barriers that would prohibit a reverse evacuation into the building? Who was responsible for securing these key areas? 18. Effective Communication: How effective was the overall communication of the complete exercise? What were the most effective strategies in the communication process? What kind of equipment was used in the communication process? Was the equipment used adequate and effective to meet the communication needs? 19. Appropriate Traffic Control: Was school staff or School SRO s available to manage traffic until law enforcement arrived? Was adequate equipment available for traffic control? 6

7 20. Red/Green/Blue Emergency Cards: Did the staff execute the use of the emergency card system? How effective was the utilization of the emergency card system? 21. Zone Security Communication: How effective was the communication in the various locations within the facility? What factors made the zone communication effective or ineffective? 7