Summary of Travel Agent Self-Serve Tools

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1 Summary of Travel Agent Self-Serve Tools Call Centre westjetvacations.com* DURATIONS AND FLIGHT OPTIONS FOR WVI Most popular durations Durations will vary by market (i.e. LAS 3, 4, 7 & CUN 7, 10, 14) Durations SIREV displays up to a maximum of 8 durations Most popular Origin/Destination pairs The pairings consist of our top selling Origin/Destinations and include WestJet Vacation s top selling destinations from the smaller Canadian markets Any Origin/Destination pair WestJet has increased the origin/destination pairings to include many cities that were not accessible through SIREV or Revnet previously. WestJet has made the decision to limit some Origin/Destination pairings from displaying in SIREV. As WestJet s flight network is very extensive, if WestJet was to add all of WestJet s origins and destinations to into SIREV, it would be very difficult to maintain accuracy. X X Double connect flights This functionality is available on all channels

2 Call Centre westjetvacations.com* ACTIVITIES/ADD-ONS Car rental You can complete your booking on SIREV or Revnet and then call the WestJet call centre to add a car. Car rental companies offered by WestJet include: Alamo, Avis and Budget Car rental options (provided by Car Trawler) are presented on Step 5 on westjetvacations.com site. It is displayed for certain destinations only Most popular attractions/activities (Disneyland/Walt Disney World/Universal/Anheuser Busch) Activities/attractions that can be booked through self-service channels: Disneyland Resort tickets and character dining, Walt Disney World tickets and meal plans, Universal Orlando tickets, Sea World Parks & Entertainment tickets (Anheuser Busch), Pink Jeep tours (LAS), Gray Line New York tours and Maverick Helicopters (LAS), Lux Bus (LAX) All other attractions/activities Activities/attractions that are available through the call centre: Gray Line San Francisco, Legoland, Southern California Gray Line, MC & A / Diamond Head (HNL/LIH) tours and Prona Tours (MZT), On Location Tours (NYC) X X

3 Call Centre westjetacations.com* BOOKING FUNCTIONS Return air, hotel & transfer booking Payments accepted Acceptable FOP s include: Visa Visa Debit American Express MasterCard Discover WestJet Dollars if calling the call centre Combining forms of payment can be done: In SIREV and Call Centre, a combination of 2 can be made either equal payments or whatever value wanted on each as long as the booking is paid in full In Revnet all combinations can be used until the booking is paid in full Customized packages (open jaw, multi-city, FIT) For guests who want to customize their vacation differently than what is offered, please book through the WestJet call centre More than 6 guests on 1 booking Although SIREV or Revnet do not accommodate more than 6 guests on the same booking, multiple replicated bookings can be made in SIREV or Revnet.

4 Call Centre westjetacations.com* BOOKING FUNCTIONS Multiple rooms with mixed occupancy on 1 booking (i.e. One double room and one triple room) Although SIREV or Revnet do not allow a mix of different room types and occupancies on the same booking, multiple bookings can be made in SIREV or Revnet. Pre-reserved seating Contact the WestJet call centre after making the booking to pre-reserve seats Redemption of WestJet Dollars WestJet Dollars are accepted on WestJet bookings. The redemption of WestJet Dollars is available through the WestJet Call Centre only. If WestJet Dollars is used as a FOP towards a portion of the WestJet booking, the WestJet Dollars portion is not commissionable WestJet ID A guest s WestJet ID is limited to one WestJet ID per booking (typically the lead traveller) even if multiple entries are allowed *this is available if TA logins to tml (SIREV s white label site) Cancel booking Cancellations can be done on Revnet, SIREV or through the WestJet call centre. Change booking Changes to existing bookings must be made through the WestJet call centre. * X

5 Call Centre westjetacations.com* BOOKING FUNCTIONS TA discount or promo bookings Validation is required to ensure the bookings are made for travel agents. Bookings must be made through the WestJet call centre Download electronic itinerary (edocs) edocs can be downloaded through Sirev.com or agent.westjetvacations.com. Sign in and click on electronic document on the left side menu to download the edocs. edocs are available in French and/or English and are ed as per the agency s preference Group quote and booking Please submit a quote online or call into the WestJet call centre To submit a quote, go to: westjet.com > Travel Info> Groups > WestJet package bookings > Request a Group Quote and you will receive a quote via within five business days. Date of Birth on bookings DOB is a mandatory requirement due to TSA regulations. Any flights that fly over US airspace must have DOB on all documents (for adults, children and infants) Since majority of WestJet Vacation packages fly into or over US air space, CORRECT DOB is mandatory on all bookings

6 Call Centre westjetacations.com* BOOKING FUNCTIONS Secure Flight (See booking instructions at the end of this document for Revnet) In order to meet TSA Secure Flight requirements, WestJet collects guest full names, date of birth, gender, and redress numbers if applicable View Booking Regardless of booking channel, TA Bookings can be viewed in Revnet as long as the booking is associated with the agency s phone number SIREV can view TA bookings only if the booking is associated with the agency s number and is made on either SIREV or Revnet only Connection details Connection details can be viewed in Revnet Commission WestJet packages are commissionable regardless of which channel bookings are made through X X X X

7 SIREV/ Sabre & Galileo / Call Centre westjetacations.com* PRODUCT INFO/ROOM REQUESTS/SPECIAL NEEDS Product Info Full hotel/product information is available on SIREV: This displays the full content page for the hotel including images, location, room categories, etc. A link to this page can be sent by from the bottom of the SIREV page. SIREV also displays Google maps for each hotel s location. WestJet website integrates WestJet with westjet.com, allowing for a better online experience and offers a wide variety of tools that can be used to research destinations, in both English and French. WestJet Vacation has also added new features such as destination guides, hotel guides, a hotel comparison tool, videos, updated destination and hotel images and user reviews. This can be accessed via WestJet.com by clicking on the tab Special requests To add requests such as bedding/smoking preferences SSR codes To add SSR codes for special requests, please contact WestJet call center X X X Special Needs To accommodate guests with special needs (wheelchair applicable rooms, transfers etc.) please contact WestJet to have the request added at the time of booking as some services require extra time to arrange *please note: WestJet.com is referring to our consumer site. It has been added for comparison reasons to help you best understand what functionality is available on this site.

8 WestJet Secure Flight changes on SIREV and Revnet In order to meet TSA Secure Flight requirements, WestJet collects guest full names, dates of birth, gender, and redress numbers if applicable. The following instructions below detail fields and formats for collection of this data on RevNet and secure flight display on SIREV. Complete the guest information screen using the following formats on Revnet: 1. Guest Name: Full name as it appears on the individual s travel identification documents (ie passport) o o Format if guest does not have a middle name: LASTNAME/FIRSTNAME Format if guest has a middle name or middle initial: LASTNAME/MIDDLENAME/FIRSTNAME 2. Date of birth: Accurate date of birth is required for all guests at time of booking o Format: DDMMMYY 3. Gender: Gender is required for all guests at time of booking o Format: M for male or F for female

9 If the guest has a Redress number, enter R at the bottom of the screen to continue to the Remarks screen 4. Redress: If the guest has a redress number, enter the number redress number in the REDRESS NO. field o Format: 13 digit alpha numeric o If you determine after the time of booking that a guest has a redress number, please contact the WestJet Call Centre to provide the redress number. 5. Remarks can be added on a per passenger basis. Accepted remark codes can be found by accessing the help functionality o Enter * in the field provided o Note that not all remarks are used by WestJet

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11 Secure Flight on SIREV: 1. Guest Name: Full name as it appears on the individual s travel identification documents (ie passport) 2. Date of birth: Accurate date of birth is required for all guests at time of booking 3. Gender: Gender is required for all guests at time of booking. This is mandatory under the Title field 4. If the guest has a Redress number, enter the 13-digit number in the field provided. o If the redress number need to be added post booking, please contact the WestJet Call Centre.