Agenda. ! StubHub Overview. ! StubHub Sell Flow. ! StubHub Buy Flow. ! Selling via the StubHub flow. ! Selling multiple games at once

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2 Agenda! StubHub Overview! StubHub Sell Flow! Selling via the StubHub flow! Selling multiple games at once! StubHub Buy Flow 2

3 Who We Are! StubHub, an ebay company, is the world s largest ticket marketplace, where fans can safely buy and sell tickets to tens of thousands of sports, concerts, theater, and other live entertainment events! Every ticket is backed by our FanProtect Guarantee! Buyers will receive tickets that are authentic and valid for entry. The tickets they receive will be comparable to, or better than, what was purchased or they can have their money back! Sellers will not be contacted directly by a buyer or prospective buyer. They can adjust their ticket prices at any time to reflect market value and will receive payment for all orders they confirm and fulfill! The pillars of our business are choice, access, and service and we serve fans first and foremost, because we are fans! StubHub is NOT a primary ticket provider or a ticket broker! StubHub does not own any inventory or set any prices, we are simply a marketplace for buyers and sellers! It is free to post tickets on StubHub! StubHub takes a 15% commission if tickets sell! Stubhub charges the buyer a 10% buy fee ($5 minimum plus delivery) 3

4 StubHub Believes in Partnership We enjoy over 70 partnerships with leagues, teams, universities, artists, festivals, tours, and ticketing and media companies. 4

5 StubHub.com Home Page 5

6 Signing In and My Account Register for an account if you do not already have one The My Account section allows you to access and filter all your ticket orders, track your sales, access your payment options, and more. 6

7 Listing Tickets in StubHub Flow Choose the event you have tickets for and click Sell 7

8 Listing Options: Manual Delivery For Manual Delivery options, you get paid after you have delivered the tickets to the buyer UPS You list your tickets with UPS as the delivery option Listings stay up on the site until three business days (72 hours) prior to the game StubHub will send you an as soon as the tickets sell To complete the sale, Stubhub will give you a pre-paid, pre-addressed shipping label to ship the tickets to the Buyer PDF You can choose this option if the tickets originated as PDF files you cannot create your own PDF You list tickets with PDF as the delivery option without uploading the PDF files Listings stay up on the site until 48 hours prior to the game Buyer orders tickets. You return to StubHub.com to confirm the order and upload the PDF files LMS (Last Minute Services) You drop off tickets at one of our LMS locations You can drop your tickets off at any time When there is only 72 hours left before the game, LMS becomes a delivery option in the sell flow that replaces UPS LMS team approves the tickets and LMS becomes a delivery option for the Buyer Buyer picks up his/her tickets at our LMS location 8

9 Listing Options: Manual Delivery (cont.) This UPS option will change to LMS when there are only 72 hours left until the event 9

10 Listing Options: PDF Instant Download If you list for PDF, you have another delivery option: Instant Download. You upload your PDF files at list. Ticket listings will stay up until game time Buyer purchases tickets and is able to access the PDF tickets in Buyer s account immediately This option is most attractive to buyers because they get their tickets immediately upon purchase This option is most attractive to sellers because you get paid upon the buyer s purchase since you have already uploaded the PDF files 10

11 Ticket Details Page Select Attributes These options can be configured for the team or venue 11

12 We Offer Pricing Assistance 1 2 We want to set you up for success, so we ll give you information about: (1) what similar seats have already sold for and; (2) the ticket prices for other active listings on the site 12

13 Review Your Listing Before Posting You will have the opportunity to review your listing details, seat information, and payment information prior to posting your tickets 13

14 Your Tickets are Listed for Sale You will receive an upon listing your tickets on StubHub 14

15 You ve Sold your Tickets! You will receive different s on how to fulfill your orders depending on whether you listed your tickets for UPS or PDF delivery (and for PDF, depending on whether the tickets were listed for Instant Download or not) 15

16 Listing Multiple Games is Convenient Season ticket holders can list all their tickets at once by clicking select all available events or cherry pick games 16

17 My Account: Active Listings View all of your active listings 17

18 Navigating StubHub Buy Flow Buyers can browse events based on the Team/Artist or venue 18

19 Buy Flow: StubHub Event Page Buyers can filter ticket(s) by: Price, Location, Quantity, Seat Attributes, Delivery Method 19

20 Buy Flow: Ticket Details Page All notes and required disclosures will be displayed on this page 20

21 Buy Flow: Final Review Page Buyers will have the opportunity to review their order details, seat information, and payment information prior to completing their purchase 21

22 Buy Flow: Ticket Download Page Order # Seat information Download your tickets! 22

23 Agenda! StubHub Overview! StubHub Sell Flow! Selling via the StubHub flow! Selling multiple games at once! StubHub Buy Flow 2

24 Who We Are! StubHub, an ebay company, is the world s largest ticket marketplace, where fans can safely buy and sell tickets to tens of thousands of sports, concerts, theater, and other live entertainment events! Every ticket is backed by our FanProtect Guarantee! Buyers will receive tickets that are authentic and valid for entry. The tickets they receive will be comparable to, or better than, what was purchased or they can have their money back! Sellers will not be contacted directly by a buyer or prospective buyer. They can adjust their ticket prices at any time to reflect market value and will receive payment for all orders they confirm and fulfill! The pillars of our business are choice, access, and service and we serve fans first and foremost, because we are fans! StubHub is NOT a primary ticket provider or a ticket broker! StubHub does not own any inventory or set any prices, we are simply a marketplace for buyers and sellers! It is free to post tickets on StubHub! StubHub takes a 15% commission if tickets sell! Stubhub charges the buyer a 10% buy fee ($5 minimum plus delivery) 3

25 StubHub Believes in Partnership We enjoy over 70 partnerships with leagues, teams, universities, artists, festivals, tours, and ticketing and media companies. 4

26 StubHub.com Home Page 5

27 Signing In and My Account Register for an account if you do not already have one The My Account section allows you to access and filter all your ticket orders, track your sales, access your payment options, and more. 6

28 Listing Tickets in StubHub Flow Choose the event you have tickets for and click Sell 7

29 Listing Options: Manual Delivery For Manual Delivery options, you get paid after you have delivered the tickets to the buyer UPS You list your tickets with UPS as the delivery option Listings stay up on the site until three business days (72 hours) prior to the game StubHub will send you an as soon as the tickets sell To complete the sale, Stubhub will give you a pre-paid, pre-addressed shipping label to ship the tickets to the Buyer PDF You can choose this option if the tickets originated as PDF files you cannot create your own PDF You list tickets with PDF as the delivery option without uploading the PDF files Listings stay up on the site until 48 hours prior to the game Buyer orders tickets. You return to StubHub.com to confirm the order and upload the PDF files LMS (Last Minute Services) You drop off tickets at one of our LMS locations You can drop your tickets off at any time When there is only 72 hours left before the game, LMS becomes a delivery option in the sell flow that replaces UPS LMS team approves the tickets and LMS becomes a delivery option for the Buyer Buyer picks up his/her tickets at our LMS location 8

30 Listing Options: Manual Delivery (cont.) This UPS option will change to LMS when there are only 72 hours left until the event 9

31 Listing Options: PDF Instant Download If you list for PDF, you have another delivery option: Instant Download. You upload your PDF files at list. Ticket listings will stay up until game time Buyer purchases tickets and is able to access the PDF tickets in Buyer s account immediately This option is most attractive to buyers because they get their tickets immediately upon purchase This option is most attractive to sellers because you get paid upon the buyer s purchase since you have already uploaded the PDF files 10

32 Ticket Details Page Select Attributes These options can be configured for the team or venue 11

33 We Offer Pricing Assistance 1 2 We want to set you up for success, so we ll give you information about: (1) what similar seats have already sold for and; (2) the ticket prices for other active listings on the site 12

34 Review Your Listing Before Posting You will have the opportunity to review your listing details, seat information, and payment information prior to posting your tickets 13

35 Your Tickets are Listed for Sale You will receive an upon listing your tickets on StubHub 14

36 You ve Sold your Tickets! You will receive different s on how to fulfill your orders depending on whether you listed your tickets for UPS or PDF delivery (and for PDF, depending on whether the tickets were listed for Instant Download or not) 15

37 Listing Multiple Games is Convenient Season ticket holders can list all their tickets at once by clicking select all available events or cherry pick games 16

38 My Account: Active Listings View all of your active listings 17

39 Navigating StubHub Buy Flow Buyers can browse events based on the Team/Artist or venue 18

40 Buy Flow: StubHub Event Page Buyers can filter ticket(s) by: Price, Location, Quantity, Seat Attributes, Delivery Method 19

41 Buy Flow: Ticket Details Page All notes and required disclosures will be displayed on this page 20

42 Buy Flow: Final Review Page Buyers will have the opportunity to review their order details, seat information, and payment information prior to completing their purchase 21

43 Buy Flow: Ticket Download Page Order # Seat information Download your tickets! 22