Release Automation is Necessary, But Not Sufficient

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1 Release Automation is Necessary, But Not Sufficient Kevin Parker, Chief Evangelist Serena Software 1

2 The Problem This is a softwarepowered world Agile development has increased the pace of innovation and pushed the bottleneck downstream to IT Operations 2

3 Conflicting Organizational Goals 3

4 Slow, Costly and Error-Prone Application Releases Lost $440M in 45 minutes Stalled commuter trains for 3 hours Knight Capital BART Poor release quality due to ineffective hand-offs between Dev and Ops Time consuming and error-prone manual deployments Human errors deploying to 100 servers, no standard process and no audit trail Global Commercial Bank Global Insurer Regional Retailer 50% of companies are dissatisfied with key portions of their release management process 95% of IT organizations lack a centralized release management process and this contributes up to 80% of production defects Forrester Research Gartner 4

5 Thus, the DevOps Movement 5

6 Deployment Automation is a Great Place to Start People should not move the bits Automate code and config deployments with a single set of deployment processes across all environments All preprod deployments should be rehearsals for the final deploy into prod Quick incremental wins with big impact 6

7 An Example of Deployment Automation Success No formal release process. Investment Management Firm $7B in Managed Assets 2-person team unable to keep up with development updates. Implemented Serena Release Manager With focus on Release Automation Redeployed 1 FTE to higher value tasks Saved $200k/year in external consulting fees 3x increase in deployment throughput 75% reduction in deployment errors 7

8 Islands of Automation Can Still Be Silos Path to Production

9 We Believe Deployment Automation is Necessary, But Not Sufficient How do you eliminate the silos and not burn the business? 9

10 How to Start Be agile and lean Incremental changes What matters to the business Define and measure success See the system Follow the flow Eliminate waste Focus on continuous improvement Deliver quick wins 10

11 What Matters to the Business? Yes, go ask the people Gain visibility and insight into the business Understand culture, goals and objectives How does your job fit within the context of the business? Agree on metrics 11

12 How Responsive are you to the Business? How do you measure success? Average cycle time for moving a business request from Development to Production? Number of business requests implemented this week, month, year? Cost of moving a unit of change through your application lifecycle? Percentage of a release focused on technical debt? Develop metrics to support what matters to the business 12

13 See the System and Follow the Flow Business request to the production Detailed picture of your current process Follow the flow of information and artifacts Where does your deployable assets reside? Identify feedback loops required 13

14 Increase Operational Efficiency Look for ways to optimize throughput Simplify process Lean Methodologies Value Stream Mapping Timeline Analysis Waste Analysis 14

15 Lean In and Then Lean Out Details Are Important, and So Is The Big Picture 15

16 Manage Pre-production Environments Improve availability and readiness Calendar shows environment contention and availability issues Process drives environment provisioning, management, and decommissioning Automatic notification of environment readiness and status changes 17

17 Eliminate Inefficient Handoffs Define, build, orchestrate and manage all deployment turnovers and tasks Capture environment and deployment tribal knowledge in a runbook Formalize packaging and process of the handoff Same set of semantics 18

18 Orchestrate the Release Process Streamline and accelerate the release lifecycle Single system of record for release planning and execution Schedules Milestones Gates and Approvals Automatic cycle-time capture Ensure audit trails for compliance and learning 19

19 Integrate the Toolchain Leverage existing tools for incremental adoption approach Release Manager Orchestrate the Process Coordinate the Team Request & Define Develop QA Deploy Automate the Deployment Deployment Hub Operate & Service Build Unit Test SIT UAT Pre- Prod Prod 20

20 Summary Velocity and Complexity of Application Releases continue to increase as businesses adapt to new economic conditions. Responsiveness to the business and Operational Efficiencies are value drivers. Automation is the quickest route to high performance. Automation is necessary, but not sufficient. Manual deployments, poor team collaboration, and lack of control lead to poor quality releases at a High Cost to the business. High levels of performance demand an Agile and Lean approach. Quick wins and continuous improvement trumps big bang rollouts. 21

21 Thank You

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