The Social Business Roadmap, 2013 and Beyond Mark Weitzel Director, Platform & Ecosystem, Jive Software President, OpenSocial Foundation

Transcription

1 The Social Business Roadmap, 2013 and Beyond Mark Weitzel Director, Platform & Ecosystem, Jive Software President, OpenSocial Foundation

2 Companies are experimenting with social Source: McKinsey Global Institute Social Economy 2

3 and aren t close to capturing social s power $900 billion 1.3 trillion Annual value that could be unlocked by social technologies in four sectors Source: McKinsey Global Institute Social Economy 3

4 Why? Companies haven t used social to capture the lost time of their most valuable and expensive workers interaction workers

5 Let s explain what we mean by interaction worker Interaction workers Transaction workers Production workers Role definition Task type Examples Solve complex problems requiring independent judge-ment, access to information and internal collaboration Non-standardized, complex interactions Professionals, managers, consultative salespeople Highest productivity benefits through social technology Process information or conducts transactions that are repetitive and have potential to be automated Standardized, routine tasks Retail cashiers, bank tellers, clerks, assistants Convert materials from one state to another; assemble goods and components Standardized, routine tasks Factory workers, construction workers Source: Compustat; McKinsey Global Institute analysis

6 EMPLOYEES SINK 28 HOURS EVERY WEEK

7 EMPLOYEES SINK 28 HOURS EVERY WEEK NOT ON FACEBOOK NOT PLAYING SOLITAIRE

8 EMPLOYEES SINK 28 HOURS EVERY WEEK NOT ON FACEBOOK NOT PLAYING SOLITAIRE JUST TRYING TO GET WORK DONE *The Social Economy, McKinsey Global Institute, July 2012

9 INSTEAD OF DRIVING GROWTH & INNOVATION

10 INSTEAD OF DRIVING GROWTH & INNOVATION YOUR EMPLOYEES ARE 1. SEARCHING FOR INFORMATION & EXPERTISE

11 INSTEAD OF DRIVING GROWTH & INNOVATION YOUR EMPLOYEES ARE 1. SEARCHING FOR INFORMATION & EXPERTISE SLOGGING THROUGH

12 INSTEAD OF DRIVING GROWTH & INNOVATION YOUR EMPLOYEES ARE 1. SEARCHING FOR INFORMATION & EXPERTISE SLOGGING THROUGH 2. REINVENTING THE WHEEL

13 INSTEAD OF DRIVING GROWTH & INNOVATION YOUR EMPLOYEES ARE 1. SEARCHING FOR INFORMATION & EXPERTISE SLOGGING THROUGH 2. REINVENTING THE WHEEL 3. WORKING ON LESS STRATEGIC ACTIVITIES

14 Effective CEO Communications

15 Real Results Greater alignment drives growth and innovation Connectedness Innovation Productivity Growth 53% increase in connectedness 10x ideas generated at 1/5 the cost 7.5% increase in productivity 1.2% increase in top-line growth

16 Customer Service Agent Collaboration

17 Real Results Connect 40k+ employees to keep up with pace of change Innovation Sped time-to-market by reducing launch prep from 6 weeks to 1½ days Productivity Costs Reduced time to find answers by 50% Decommissioned 15+ legacy systems

18 How It Works Drive strategic alignment, innovation and productivity, across all employees, from any device. Communicate more effectively to a distributed, mobile workforce Reduce the time it takes to bring new offerings to market Make it easier for employees to find the information and expertise Jive Social Intranet

19 Work IS social Sales enablement Deal management Marketing campaign development and execution Marketing research and planning Channel and web sales In-bound customer service On-going customer support and engagement Product design/development Operations and distribution management Project management and team communication User tool and service delivery (IT, HR) Talent and expertise identification and allocation Training, development and onboarding

20 Real Results 15 % increase in employee productivity* *independently verified by a top 3 global consulting firm

21 Real Results 3% Revenue Improvement In Addition Jive drives higher employee performance by: Faster employee on-boarding of new and acquired employees Embedding collaboration and networking into employees current workflows via Microsoft SharePoint, Office, Outlook, CRM, and any web app or site 15% The Value Of Socializing Your Intranet Jive Customer Results Increase Overall Productivity Improve productivity by setting the right strategic agenda and aligning employees around it Reduce Employee Turnover Rate 24% Reduce employee turnover from more engaged employees Increase Innovations Speed time-to-market, foster a culture of 4% innovation, and reduce time spent re-inventing the wheel Reduce Support Costs 9% Drive down internal support costs by reducing in-bound support call volume and reducing call time and escalations Overall Revenue Improvement of 2% to 3% SOURCE: Jive customer survey Nov Completed by a Top 3 consulting firm.

22 THANK YOU!