Centre of Excellence. ISO 9001:2008 QMS Foundation & Internal Auditor Course (IRCA 2001 & 2180) Duration : 3 Days

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1 Centre of Excellence in Quality Training & Certification In association with Etisalat Services Holding (ESH) Quality, Etisalat Academy brings you ISO 9001:2008 QMS Foundation & Internal Auditor Course Duration : 3 Days

2 1 ISO 9001:2008 QMS Foundation & Internal Auditor Course AIMS OF THE COURSE To provide delegates with an overview of the purpose and requirements of ISO 9001:2008 as a tool for business management and improvement. Useful as an introduction to anyone involved in the development, implementation and management of an ISO 9001:2008 management system Course learning objectives: Understand and explain the purpose and intent of the ISO 9000 series of standards Understand and describe the requirements of the ISO 9001:2008 standard within the ISO 9000 series Understand and explain the relationship between the clauses of ISO 9001:2008 Understand the requirements of the standard and provide guidance for implementation The course will be interactive to encourage participants, discuss and clarify all their doubts, if any about the ISO 9001:2008 standard requirements and thus facilitating for effective implementation of the quality management system. PRE-REQUISITES Familiarity with the structure and requirements of ISO 9001: 2008 would be useful, but not essential, as this course is designed as a basic introduction to the subject. DELEGATE ASSESSMENT Assessment is carried out by continuous assessment of delegate performance throughout the theoretical and practical phases. CONTENTS The course contents are: An introduction to the concept of quality, its basic concepts, and terminology associated with quality management Introduction to the benefits that may be achieved through implementation of an ISO 9001:2008 compliant system Introduction to the ISO 9000 series of standards Review and interpretation of the particular requirements of ISO 9001:2008 for implementation Effective approach to the implementation

3 ISO 9001:2008 QMS Foundation & Internal Auditor Course AIMS OF THE COURSE To provide students with an appreciation of how to audit management systems in accordance with the guidelines in ISO 9001, for conformity with the requirements of ISO 9001 and the company QMS. Useful as an introduction to: anyone involved in the development, implementation and management of an ISO 9001:2008 management system, and/or preparing for performing internal audits COURSE LEARNING OBJECTIVES By the end of the course students will be able to: Describe the responsibilities of an internal auditor and the role of internal audit in the maintenance and improvement of management systems Describe with reference to the Plan, Do, Check, Act (PDCA) cycle and the model of a process-based QMS the purpose and structure of ISO 9001:2008 Plan, conduct and report an internal audit of part of a QMS in accordance with the guidelines in ISO 9001:2008 ENABLING OBJECTIVES/AREAS OF KNOWLEDGE By the end of the course students will be able to understand and describe: The purpose, structure and significance of a QMS The terms and definitions used in auditing, including objectives, criteria and scope The audit cycle Auditor/lead auditor responsibilities Planning and conducting audits of processes for which documented procedures do or do not exist Gathering and evaluating objective evidence Audit reporting and follow-up COURSE CONTENT Course contents are: An overview of ISO 9001:2008. Management of audit programmes Audit planning and preparation Performing process-based audits Recording and evaluation of findings Audit reporting Audit follow-up Prior knowledge Familiarity with the structure and requirements of ISO 9001: 2008 would be essential, as this course is designed with auditing as the main subject. DELEGATE ASSESSMENT Assessment is carried out by continuous assessment of delegate performance throughout the theoretical and practical phases. COURSE FEE ISO 9001:2008 QMS Foundation & Internal Auditor Course AED 4000 / Delegate

4 Etisalat Academy About Etisalat Academy Etisalat Academy is the largest single-source provider of training and development solutions in the Middle East. For 30 years we have been providing consultancy and human capital development services to telecoms, government agencies, oil & gas companies, financial institutions and organizations across all industries and business sectors. Our solutions range from training and development programs in business, technology and leadership, to consultancy services in the areas of recruitment, team building, performance management, assessment centers and career development. Based in the United Arab Emirates and operating a 1,200,000 square feet training facility in Dubai, our partner network spans five continents and delivers world class training solutions to customers in many countries. Training & Development Seminars & Events Corporate Facilities Accommodation on Campus Sports & Leisure Club

5 Registration Form Attendee Details Company Details Organisation:... Industry:... Address :... Post Code:... Country:... Tel:...Fax:... Approving Manager Signature Name:... Job Title: Tel:...Fax:... Authorising Signature * (Mandatory): Company Stamp: Payment Details Bank Account Name : Etisalat Academy Bank : National Bank of Abu Dhabi Branch : Deira Branch, Dubai, U.A.E. Swift Code : NBADAEAAXXX Dirhams Bank Account No : IBAN number : AE Please fax the remittance advice to or a scanned copy to For further clarifications, you may contact

Centre of Excellence. OH&S MS AWARENESS COURSE & OH&S MS INTERNAL AUDITOR COURSE (BASED ON OHSAS 18001:2007) Duration : 3 Days

Centre of Excellence. OH&S MS AWARENESS COURSE & OH&S MS INTERNAL AUDITOR COURSE (BASED ON OHSAS 18001:2007) Duration : 3 Days Centre of Excellence in Quality Training & Certification In association with Etisalat Services Holding (ESH) Quality, Etisalat Academy brings you OH&S MS INTERNAL AUDITOR COURSE (BASED ON OHSAS 18001:2007)

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