DENVER S ROAD HOME OUTCOMES AND EVALUATION. OUTCOME MEASUREMENTS HMIS Evaluation Capabilities 208 permanent and transitional housing units

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1 DENVER S ROAD HOME OUTCOMES AND EVALUATION GOAL 1: PERMANENT AND TRANSITIONAL HOUSING The housing reporting system must track the number of permanent and transitional units produced and occupied by transitional, chronic, and episodic homeless persons. The housing report should collect data monthly from every unit produced for homeless persons served by Denver s Road Home and include the following measures: 208 permanent and transitional housing units Household income at time of occupancy & annually Can measure at intake, at a point in time, annually and upon exit 94 permanent units for chronic homeless Turnover of Units, i.e. frequency of vacancies Yes can measure vacancy rates, capacity, average length of stay 35 transitional for episodic homeless persons. Length of tenancy Yes based upon intake and exit date Reasons for tenant exits/discharge Degree of satisfaction, community integration, and self-sufficiency by tenants Use of other services systems including social, health care, mental health, education, criminal justice, & public assistance (1) Reasons for Leaving Choices: Completed Program Criminal activity/destruction of property /violence Death Disagreement with rules/persons Left for a housing opportunity before completing program Needs could not be met by project n-compliance with project n-payment of rent/occupancy charge Reached max time allowed Unknown/disappeared Other Degree of satisfaction no Community integration no Self-sufficiency HMIS has the ability to record client goals and objectives. It depends on what the measure of selfsufficiency is. Income? Housing stability? Successfully completing case management plan? Can measure referrals if agency inputs information under service delivery tracking and case management (1) Of particular interest, specifically among chronically homeless individuals and families, is the changes in services use, and related costs, from the period immediately preceding housing placement as compared to the period following housing placement. (2) HMIS Evaluation Capacity: Would require a separate study that matches clients served with data gathered from hospitals, mental health centers, prisons/jails, detox, substance abuse treatment programs, etc. Would require client approval, informed consent, and cooperation from the service disciplines you want to measure. GOAL 2: SHELTER SYSTEM The Shelter reporting system must track the number of beds occupied and vacant daily for each shelter participating in Denver s Road Home and include the following measures.

2 Make safe and legal shelter beds and activities available for all populations both day and night until adequate permanent housing is in place The average length of stay and rates of repeat episodes for specific shelters and homeless subpopulations GOAL 3: PREVENTION The number of sheltered households (singles and/or families) in transitional, supportive, and permanent housing use by homeless individuals or families The number of homeless persons that die of exposure to cold The number of chronic homeless in shelters Cannot measure for nonparticipating agencies. HMIS does not collect Yes HMIS will be able to get both a sheltered and an unsheltered count, through outreach contacts, participating soup kitchens and other service only providers. The Prevention reporting system must track the number of persons that could potentially become homeless. The cause of homelessness could be economic, a result of public policies, and physical and mental illness, and substance abuse. The Prevention report would is a quarterly report that includes the following measures: OUTCOME (1) MEASUREMENTS HMIS Evaluation Provide Denver residents facing homelessness more tools to keep them from ending up on the streets or in emergency shelters. The number of persons discharged from state and county correctional and mental health facilities compared to the number without housing, residing in shelters, and transitional housing The number of homeless persons returning to prison and mental health facilities Can only measure the number of persons who upon intake reported that they spent last night in: Foster care Jail Juvenile detention Prison Psych. Hospital/facility Substance abuse treatment facility Detox Or checked same responses as above for Where stayed before last night. Without further study of other data systems, could not draw comparisons to numbers discharged from institutions. Could only measure for individuals based upon exit data indicating that persons left the program for prison, psych. hospital, foster care, med hospital, jail, juvenile detention, substance abuse facility or detox.

3 The number of renter and homeowner households receiving emergency financial assistance (utility, rent, mortgage subsidies) to maintain their housing instead of becoming homeless. The number of households receiving rental vouchers, the frequency of receipt by each household, amount, location, and length of assistance If similar to motel vouchers, can collect receipt of voucher, how much, when, and could type in note on location. If transitional housing rental voucher then would be able to track duration through entry/exit dates. GOAL 4: SERVICES The Department of Human Services provides direct benefits to homeless persons and funds other providers to assist homeless persons in acquiring additional benefits. The following measures must be reported by agency funded through Denver s Road Home and include the type of services, the cost, length of time service is provided, termination for each benefit. Provide better access to supportive services that promote long-term stability, improved functioning for those in need and movement into permanent housing The number of homeless persons applying and receiving local, state, or federal identifications The number of persons applying and receiving local, state, and federal benefits. Can measure based upon intake/exit or point in time. System does not currently track. Could potentially be added to intake forms. HMIS collects income information as follows: Employment Unemployment SSI SSDI Veterans Disability Veterans Pension Disability Insurance Worker s Comp TANF General assistance Soc Sec Retirement Pension Child Support Alimony/ Spousal support AND OAP Food stamps Medicaid Medicare CHP WIC VA Medical TANF child care

4 The number of persons receiving mental health treatment and length of stay in treatment. The number of persons receiving health care and outcomes. The number of persons receiving substance abuse treatment and length of stay in treatment. The number of persons receiving treatment for co-occurring illness and length of stay in treatment. TANF transportation TANF other Rental Assistance Tracks some of above based upon application submitted, currently receiving, past recipient, not receiving, Don t know and refused. t currently asked. Could potentially be added. Health tab does have a section for health objectives and follow-up. GOAL 5: PUBLIC SAFETY AND OUTREACH The following data should be reported monthly to Denver Human Services Improve public safety by increasing homeless outreach efforts to reduce panhandling, loitering and crimes against people and increase the incidence of connecting people who are homeless with appropriate housing and services. Number of contacts by the Denver Street Outreach Collaborative. Number of homeless persons without? valid Identification. Can record contacts by person through Homeless Mgmt tab (where did they stay last night, planning to stay tonight, etc.) OR through recording of a Number of contacts and placements to shelter, housing and services received by persons who are homeless and unsheltered. Can do this if referral made on client s record in the system. The following data should be reported quarterly and displayed on maps of Denver Number of chronic homeless persons Yes without shelter. Number and types of complaints reported to municipal agencies and street outreach central dispatch for encampments

5 Number of arrests, code violations, and contacts of homeless persons collected by the police department. Number of calls to Central Dispatch and whether the calls originated from public, private or non-profit sources. Number of van responses and admissions to Denver CARE Only if Denver CARE used the HMIS system. GOAL 6: EDUCATION, TRAINING & EMPLOYMENT Assist people who are homeless to obtain skills and knowledge necessary to participate in the workforce. The following measures should include all adult and youth funded programs and reported quarterly. Assist 580 people who are homeless obtain employment annually Number of requests and allocations of voice mail and the satisfaction with voice mail services for homeless Yes Voice Mail is setup as a program. Satisfaction - no individuals using this service Number of homeless persons using transportation assistance and the measurement of the outcomes associated with the transportation service (obtaining employment, maintaining employment, attending school or training, acquiring benefits or identification, etc.). Number of persons receiving job counseling Number of persons receiving appointments for job interviews Number of persons completing job interviews Number of persons offered and placed in employment Number of persons continually employed for 30, 90, 120, 360 days Household income before and during employment Yes - If agencies record the provisioning and purpose of the transportation. Yes If agencies record providing that service; Or use employment tab to denote contact notes, progress, etc. Yes te: Current HMIS Employment tab is pretty minimal. Could be expanded to collect more information. VisionLink also has another module purely for Workforce Development (NextStep) that can be incorporated into Tapestry data. NOTE: The HMIS system has the ability to measure these items based on our notes only if the agencies are collecting the data. Some of the outcomes desired will require some agencies to collect more data for HMIS than they are currently doing. If that is the case, as a funder, DDHS would need to be very clear what additional questions/actions agencies must complete for that purposes. Yes

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